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What is ClearGage?

Industry Specialties: Servers the healthcare industry

Cleargage offers a set of solutions to streamline healthcare payments and improve the patient experience. HIPAA and PCI compliant, it can be deployed to all stages of the appointment lifecycle – pre-registration, time-of-service or post-registration. Give patients convenient financing options and greater visibility. It ensures enhanced financial management with flexible financing, patient payment portal, receivables funding, automated collection, electronic statements, interactive voice response and more.

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#52

ClearGage is ranked #52 in the Medical Billing Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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ClearGage Pricing

Based on our most recent analysis, ClearGage pricing starts at $100 (Monthly).

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Starting From
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Pricing Model
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Free Trial
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Training Resources

ClearGage is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ClearGage:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ClearGage Benefits and Insights

Why use ClearGage?

Key differentiators & advantages of ClearGage

  • Flexible Financing: Provide affordable financing programs to help more patients access healthcare. 
  • Increase Visibility: Estimate patient’s out-of-pocket expenses to increase visibility and create a transparent patient experience. 
  • Improve Communication: Communicate with patients using the medium of choice: text, email, IVR or live agents. Send automated messages, reminders and communication campaigns at critical junctures of the patient lifecycle. 
  • Automate Payments: Leverages automation to simplify the whole payment process, increasing efficiency and streamlining the workflow. 
  • Reduce Staffing Needs: Automating the payment process also reduces staffing needs for a practice. Interactive voice response eliminates the need for manual customer service. 
  • Increase Revenue: Accelerates cash flow with automated collection and personalized financing plans. Get paid upfront or create personalized and affordable plans, reducing debts. IVR and mobile payments enable payments anytime, anywhere. Reduce expenses by sending e-statements. 
  • Enhance Patient Experience: An all-in-one patient portal, flexible financing options, out-of-pocket expense estimation, 24/7 voice response and communication campaigns help create a holistic patient experience and nurture patient-provider relationships. 

Industry Expertise

Cleargage is a flexible solution that can be customized for healthcare practices of all sizes, with specialties including dentistry and urgent care.

Synopsis of User Ratings and Reviews

Based on an aggregate of ClearGage reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Improved AR Management: ClearGage offers digital payment solutions that streamline the payment process, leading to more timely payments and a reduction in outstanding patient balances.
  • Seamless Integrations: ClearGage integrates with popular practice management systems, such as DrChrono, facilitating a unified workflow for billing tasks.
  • Enhanced Patient Payment Experience: Patients can conveniently view and settle their bills using familiar digital channels, such as email and text message links, improving the overall payment experience.
  • Automated Processes: ClearGage automates various billing processes, including sending invoices and posting payments, freeing up staff time for other critical tasks.
  • Flexible Payment Options: ClearGage supports various payment options, including automatic payments and customizable payment plans, providing patients with flexibility in managing their healthcare expenses.

Cons

  • Unintuitive Features: Some users find it difficult to generate a detailed report of transaction and billing fees, impacting transparency and financial control.
  • Emails Mistaken for Spam: The appearance of emailed invoices can be perceived as unprofessional or spam-like by some patients, potentially leading to missed payments.

Researcher's Summary:

Is ClearGage a clear advantage in the world of medical billing software? User reviews from the past year suggest that it is, highlighting its ability to streamline billing processes and improve the patient payment experience. A significant strength of ClearGage is its seamless integration with other software like DrChrono, enabling efficient office billing functions. Users particularly appreciate the digital payment options, such as texted or emailed links, which offer convenience and improve patient accounts receivable (AR) management by simplifying the payment process. This feature differentiates ClearGage from competitors by providing a modern, user-friendly approach that benefits both staff and patients. However, some users have pointed out that certain features, like generating detailed reports on transaction fees, are not intuitive. Despite this drawback, the overwhelmingly positive feedback suggests that ClearGage is a valuable tool for medical practices of all sizes looking to modernize their billing systems and enhance patient satisfaction. Its intuitive design and robust features make it particularly well-suited for smaller practices that may not have dedicated billing staff, allowing them to manage their billing efficiently without the need for extensive training or support.

Key Features

  • Automated Payment Collection: Securely stores patient’s payment account details with their consent to automate payments. Get paid for any outstanding charges after claim adjudication. Schedules payments according to predetermined agreements. 
  • Reminder: Ensure fund availability by sending email or text reminders to patients. 
  • Interactive Voice Response: Set up self-service payments with bilingual IVR instead of customer service, giving patients access to payment options 24/7. 
  • Electronic Statements: Send eco-friendly e-statements to patients. 
  • Patient Portal: Patients can pay bills, preview payment plans, enroll for automated collection, manage wallets and access electronic statements and estimates via a single patient portal. Brand and customize the portal as necessary. 
  • Personalized Financing: Create transparent financing options for patients with custom term limits and interest charges. 
  • Expense Estimation: Accurately estimates patient expenses leveraging real-time data on their eligibility, insurance plan and payer fee patterns. 
  • Mobile Payments: Enables payments on-the-move through smartphones or tablets. 

Suite Support

mail_outlineEmail: Email [email protected] for more information.
phonePhone: Existing users can call (877) 838-1148 for support.
schoolTraining: Users can access blogs, guides and e-books from the resource section of Cleargage’s website.
local_offerTickets: This feature is gated behind a login page.
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