CareCloud Central Reviews & Pricing

by CareCloud | Founded 2009, Miami, FL

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Request Pricing Request Demo

Overview Pricing Benefits Reviews Features

Categories:

What is CareCloud Central?

Industry Specialties: Internal Medicine, Neurology, Orthopedics, Pain Management, General Surgery, Gastroenterology, Radiology, Anesthesiology, Pathology, Proctology, Pulmonology OB/GYN, Urology, Dermatology, Cardiology, Immunology.

CareCloud Central is used by health organizations of all sizes to track, manage and optimize financial as well as administrative processes by streamlining operations.

If you’re looking for a software that manages workflows and optimizes the completion of daily time-consuming tasks to effectively conserve resources, CareCloud Central is a worthy option.

Abilities like efficient claims management, insurance management, well-built communication channels and useful integrations make it a great choice for medical practices of all kinds.

Even for patients, valuable functionalities like dedicated portals that track payments and billing as well as provide access to educational resources make CareCloud Central a strong contender against top competitors in the market.

Our Research Process for CareCloud Central

To get a comprehensive understanding of CareCloud Central, we started by diving into our analyst team’s in-depth reports. We then turned to our Jumpstart Platform to pinpoint CareCloud Central’s unique strengths and weaknesses.

Since CareCloud doesn’t offer a free trial, we relied on a mix of resources to get a feel for the platform:

Demo Videos and Product Tours: These provided a visual overview of the software’s features and functionality.
YouTube Tutorials: These offered step-by-step guides and tips from experienced users.
User Reviews: We consulted platforms like Capterra and G2 to see what real users had to say about their experiences with CareCloud Central.

Finally, we compared CareCloud Central to its competitors, including eClinicalWorks, Tebra Managed Billing, athenahealth, and DrChrono, to identify its unique selling points and potential shortcomings.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 123 reviews:

Add your rating:

Product Screenshots and Videos

CareCloud Central Pricing

Based on our most recent analysis, CareCloud Central pricing starts at $300 (Per Provider, Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $300
Pricing Model: Per Provider, Monthly
Free Trial: Yes, Request for Free

Training Resources

CareCloud Central is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for CareCloud Central:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

CareCloud Central Benefits and Insights

Why use CareCloud Central?

Key differentiators & advantages of CareCloud Central

Streamline Workflow: Schedule appointments, chart and document with ease, and save time as CareCloud Central handles daily chores. You can even create task lists to stay on top of incomplete tasks, something that’s currently not supported by competitors like AdvancedMD.
Increase Efficiency and Revenue: Provide greater quality of treatment with better insights into patient care for accurate diagnosis and treatment. Streamlined operations help increase daily visits, leading to higher profits.

CareCloud seems to have cracked the code, offering dedicated portals that let patients get more involved in their care. In our analysis, it scored a perfect 100 for letting patients review health-related information directly on the platform while competitors like eClinicalWorks only scored a 50.
Get Up and Running Fast: Start using the platform quickly and help users get comfortable with the product via a smooth implementation process facilitated by CareCloud’s professional services support team. Continuous support is also available after implementation.

Multi-language support also helps you get things off the ground and reach more people faster. Competitors like Tebra Managed Billing don’t support this feature.
Reduce Denials and Errors: Avoid handwriting and legibility mistakes or coding errors that result in reimbursement denials or delays. Report electronically and have accurate patient information for better care.

Speaking of error reduction, our analysts gave CareCloud perfect scores for all claims management functionalities including claims adjudication, ensuring compliances, electronically reconciling insurance statements with invoices, fixing errors and resubmitting claims, to name a few.
Access Data Easily: Save all patient data in one place, like demographics, financial information and more. CareCloud has a patient ledger for insurance management that stores easily accessible info about the original billing date and most recent billing — top competitor athenahealth doesn’t.

Industry Expertise

CareCloud has been serving both small practices and larger medical groups for the past 20 years. It supports multiple specialties such as cardiology, dermatology, neurology, ophthalmology, urology and more.

CareCloud Central Reviews

Based on our most recent analysis, CareCloud Central reviews indicate a 'good' User Satisfaction Rating of 70% based on 123 user reviews from 2 recognized software review sites.

123 reviews

70%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of CareCloud Central reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Patient Scheduling: CareCloud Central receives consistent praise for its intuitive appointment scheduling system. Users appreciate the ability to easily view physician schedules, manage appointments, and send automated reminders, which reduces no-shows and keeps things running smoothly.
Efficient Billing and Claims Management: The platform simplifies the billing process by automating tasks such as claims scrubbing and submission. This leads to faster reimbursements and fewer denied claims, ultimately improving a practice's financial health.
An Intuitive Interface: Users praise the software’s organized look and feel and love that it’s very accessible. Some say the user-friendliness of CareCloud makes it feel as straightforward as paper charts, without all the hassle of maintaining physical files./div>
Comprehensive Reporting and Analytics: CareCloud Central offers robust reporting tools that provide valuable insights into practice performance. Users can track key metrics, identify trends, and make data-driven decisions to optimize operations and profitability.
Enhanced Patient Engagement: The platform facilitates better communication with patients through features like a patient portal and secure messaging. This empowers patients to actively participate in their care and fosters stronger relationships with providers.

Cons

Steep Learning Curve: Many users report that CareCloud Central is not intuitive and requires extensive training to navigate effectively. The interface can feel cluttered and overwhelming, leading to frustration and decreased efficiency for new users.
Billing Challenges: Several practices have experienced issues with claim denials and delays in payment processing. Users cite difficulties with claim scrubbing and a lack of transparency in the billing process, making it hard to identify and resolve issues promptly.
Customer Support Concerns: Getting timely and effective assistance from CareCloud's customer support team has been a recurring pain point for users. Longer response times and a perceived lack of expertise among support staff can exacerbate existing problems and hinder issue resolution.
Limited Customization: Practices with unique workflows or specialized needs may find CareCloud Central's customization options to be insufficient. The software's rigidity can force practices to adapt their processes to the software, rather than the other way around.
Poor Cloud Performance: Users complain about CareCloud’s unstable performance, leading to frequent glitches, lags and freezes.

Researcher's Summary:

We’re still waiting on a free trial, but we’ve been digging into demo videos, product tours and user reviews to get a feel for CareCloud Central.

What We Like:

Easy Scheduling: Users seem to love the scheduling features, and the patient portal is a big hit. Patients can self-schedule and cancel appointments, which helps cut down on no-shows. Plus, a dedicated portal for patient payments and billing makes the experience smoother.
Clean and Modern: The interface is a major plus. It’s intuitive and easy to navigate, especially compared to more cluttered options like athenahealth.

Areas for Improvement:

Reporting Capabilities: Some users have mentioned that the reporting options aren't as flexible as they'd like, especially when compared to more robust solutions like AdvancedMD.
Mobile App: While the mobile app is a nice touch, some users feel it's a bit limited compared to the desktop version.

The Big Picture:

CareCloud Central shines as an all-in-one solution for smaller practices. It combines practice management, EHR, and patient engagement tools into a single platform. This can streamline workflows and reduce the need for multiple software solutions. However, this integrated approach might not be as flexible as standalone solutions like Tebra when it comes to specific features like billing and claims management.

The Bottom Line:

CareCloud Central is a great option for small to medium-sized practices that value ease of use, a modern interface, and integrated functionality. If you’re looking for a comprehensive solution that’s easy to learn and use, CareCloud Central could be a good fit.

Key Features

Comprehensive Scheduling: Manage scheduling with a multi-view calendar and drag-and-drop online appointment scheduling. Patients can easily request, book and reschedule appointments. Automated patient reminders reduce no-shows.
Insurance Verification: Access a patient’s insurance details, such as deductibles, copays and coinsurance, to prevent denials and get paid quicker. Denied claims are also easily accessible, ensuring prompt resolution and timely reimbursement.
Patient Management: View and update patient demographics, insurance details and account histories in real time. Physicians get a clear picture of all patients in one place. Integrations with PatientPop, Relatient and NextPatient facilitate effective patient engagement.
Financial Workflow:
- Automate financial tasks such as billing, claim submission and remittance.
- Simplify coding and charge entries.
- Scrub claims of errors that may result in denials or delayed payments.
- Track payments with a central remittance repository.
Command Center: Keep track of practice performance with a practice scorecard. See trending metrics and causes over time with instant snapshots of operational and financial data.
Health Analytics: Provides insightful analytics on financial, administrative and clinical performance to support informed decisions. Comprehensive dashboards help you visualize staff productivity levels to ensure everyone is meeting Meaningful Use standards.
Real-Time Reporting: Customizable charts and graphs display data in easy-to-understand templates. Besides accessing revenue reports, billing transaction reports, aging reports and write-off reports, you can also build custom reports using CareCloud’s report builder.

Cost of Ownership

License/Subscription Cost	Subscription fee is based on a per user, per month rate, including an upfront cost for customization and support services Automatic software upgrades are included with the subscription fee
Maintenance Cost	Cost is included in the subscription fee
Installation/Implementation Cost	Set-up fees are included with the subscription cost
Customization Cost	Provides customizable plans with lowered prices for multiple users
Data Migration Cost/Change Management/Upfront Switching Cost	Cost will vary depending on the amount of data needed to be migrated as well as that data’s complexity
Recurring/Renewal Costs	Included with the subscription fee, month-to-month

Limitations

Some of the product limitations based on our analysis and user feedback at the time of this review include:

The mobile app doesn’t offer an offline mode, so you can’t create tasks and auto-sync them when an internet connection is unavailable.
Practitioners can only use medical speech-to-text functionality with partner integrations.
The patient kiosk app requires partner integrations.
The platform doesn’t support FIPS (Federal Information Processing Standards) 140-2 compliance.
There’s no access to HIPAA-compliant medical coding specialists.
This solution doesn’t support integrations with insurance card scanning software.
The system lags sometimes, especially when too many screens are open or in use.