MicroMD Reviews & Pricing
by Henry Schein Medical Systems | Founded 1982, BoardMan, OH
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What is MicroMD?
Industry Specialties: Medical
MicroMD provides a suite of solutions designed for medical practices to manage patient charting, communication, the revenue cycle and daily practice operations efficiently. It can be implemented in the cloud or on-premises as an integrated package or standalone modules. ICD-10 enabled, it streamlines patient care and compliance with quick access to patient records, e-prescription, clinical documentation and patient tracking. It keeps clinical data secure with round-the-clock maintenance, monitoring and regular data backups. It also aims to provide a better patient experience with a secure communication portal and several other engagement modules.
It automates day-to-day practice operations such as patient intake and appointment scheduling. It tracks and manages the entire revenue cycle with 5010 format support, claim scrubbing and e-remittance advice. Its dynamic practice reporting generates actionable insights on several clinic aspects. Easy to implement and adopt, it can scale and integrate according to specific practice needs.
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MicroMD Pricing
Based on our most recent analysis, MicroMD pricing starts at $599 (Monthly).
- Price
- $$$$$
- Starting From
- $599
- Pricing Model
- Monthly
- Free Trial
- No
Training Resources
MicroMD is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for MicroMD:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
MicroMD Benefits and Insights
Why use MicroMD?
Key differentiators & advantages of MicroMD
- Improve Patient Outcomes: Aids in tough clinical decision-making and improves patient safety and diagnostic accuracy through clinical decision support, combined with extensive patient records and patient monitoring tools. Improve health outcomes with device connectivity at the point of care, care continuation tools and medication adherence through e-prescriptions.
- Maximize Reimbursement: Increase claim acceptance rates and get paid faster with automated insurance verification, code generation and claims management with code scrubbing modules. Track claims and patient payments and collect patient copayments easily.
- Increase Practice Productivity: Streamline patient charting, ordering, result tracking, patient intake and several other common front desk and day-to-day tasks. Optimize provider and staff workflows with smart scheduling and task management. Uncover data-driven insights to improve operational efficiency.
- Improve Patient Satisfaction: In addition to facilitating contactless telehealth visits, its patient portal enables patients to conveniently access relevant clinical information and educational guides, self-schedule appointments, make payments, request refills and communicate with the care team. Reduce patient waiting times using smart scheduling and offer affordable medications to patients.
- Remain Compliant: Provides all required tools to remain compliant with MIPS and other government regulations, including a patient portal, clinical decision support, education materials, e-prescribing, meaningful use quality measures, in-depth compliance reporting, patient tracking and reminders.
- Data-Driven Decisions: Gain data-driven insights and trends to make informed decisions and improve operational, clinical, billing and administrative workflows.
- Robust Security: HIPAA compliant, it offers robust security protocols to protect patient data privacy. Leverage role-specific access controls and system audit tracking.
- Remote Accessibility: Cloud-based implementation provides 24/7 remote access from any device.
- Interoperable: Based on an open-architecture design, all vendor solutions can easily integrate bidirectionally with various systems, devices and services to enhance its capabilities and create an all-inclusive healthcare system. Provides a robust API to support HL7, XML and other protocols.
- Service Interfaces: Integrates with third party interfaces such as leading clearinghouses, payers, labs, hospital systems, vaccination registries, transcription and collection agencies.
- System Integration: Integrations include appointment reminders, data management, enhanced e-prescribing, e-statement generation, speech recognition and more.
- Device Connectivity: Connects with a range of medical devices to automate data input and scanning, including digital cardiopulmonary, resting ECG, vital signs monitoring and more.
Industry Expertise
The vendor serves more than 2,700 healthcare clinics, community health centers and medical billing services. Aimed at small to medium-sized clinics, it serves healthcare providers across all specialties, including primary care, urgent care and dental practices.
Synopsis of User Ratings and Reviews
Based on an aggregate of MicroMD reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
How do you micro-manage a mountain of medical paperwork? User reviews from the last year reveal a mixed bag for MicroMD, a comprehensive EMR and practice management solution. While lauded for its robust customization, allowing practices to tailor workflows to their specific needs, like a bespoke suit for a medical office, MicroMD stumbles with its intricate reporting features, often described as clunky and user-unfriendly. This complexity can leave users feeling like they need a medical degree in computer science just to generate a simple report. A significant differentiating factor is its tight integration with labs and medical devices, a feature highly valued for minimizing manual data entry and boosting efficiency, much like a well-oiled medical instrument. However, concerns linger regarding support response times, with some users reporting delays that could potentially disrupt smooth clinic operations. Ultimately, MicroMD, with its strengths and weaknesses, emerges as a good fit for smaller practices willing to navigate its learning curve and prioritize customization and integration over simplistic reporting. Larger institutions, however, might find its intricacies a hurdle too high.
Key Features
EMR/EHR
- Patient Charting: Easily access and utilize comprehensive patient data including allergy and medication history, vital signs, test results and more during patient encounters.
- Customizable Documentation: Simplify patient charting using prebuilt or custom encounter templates, speech and handwriting recognition, health maintenance, screening tools and probable checklists for various specialties. Add notes, clinical scans, X-rays, MRIs and other clinical images to the patient chart to assist at the point of care.
- Patient Monitoring: Quickly display one-click summaries, relevant patient-specific data and “meaningful use” quality measures or visualize patient health status. Create custom treatment plans, track patient progress and recall patients based on health maintenance requirements.
- ICD-10 Compliance: Updated to accommodate all-inclusive ICD-10 codes with code mapping, unmapped code identification, code descriptions, enhanced code searching and cross-coding to quickly and easily assign codes.
- Clinical Decision Support: Provides intelligent patient-wise filtered data to aid in clinical decision-making and accurate clinical diagnosis.
- E-Prescription: Provide or refill e-prescriptions with automated interaction alerts, refill management and automated authorization. Its pharmaceutical network and formulary data enable comparing costs between different pharmacies and drug alternatives before submitting prescriptions to 95% of U.S. pharmacies in real time.
- Controlled Substance Integration: EPCS Gold integration enables e-prescribing of Schedule II-V controlled medication.
- Patient Engagement Tools: Provide a secure bilingual patient portal to communicate with patients through messaging, share documents and lab results and enable them to pre-register, self-schedule and process payments.
- Telehealth: Offer secure telehealth visits with 256-bit encryption, virtual waiting rooms and remote connectivity from any device.
Practice Management
- Billing: Manage cash flow with a bird’s eye view of claims, patient payments and transactions with drill-down capabilities. Generate accurate codes, charge slips, statements and superbills. Provides automated ICD-10-enabled charge capture and flexible payment posting options.
- Claims Management: Maximize reimbursement with comprehensive claim tracking and management — from submission through payment or rejection. Along with insurance verification, check claims for errors with pre-built or custom EDI checks, as well as thorough claim scrubbing and ERA through preferred clearinghouse integration.
- Patient Scheduling: View and streamline patient appointments with intuitive calendars, smart waiting lists, alerts, reminders, attachable notes, duration tracking, color-coding and customizable parameters.
- Patient Intake: Scan a patient ID or insurance card to get comprehensive patient records with automatic eligibility verification. Handle e-signatures, patient recalls and referrals with reminders and personalized communication.
- Dynamic Reporting: Generate numerous administrative, financial, clinical and management reports, including RBRVS reports to uncover operational trends and insights. Visualize and drill-down on reported insights.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Support and maintenance can be expensive
- Reporting and some other functionality can seem outdated
- The interface is not intuitive, navigation can be frustrating
Suite Support
Support hours are Monday — Friday from 8 a.m. to 8 p.m. EST, Saturday from 8 a.m. to 2 p.m. EST.
mail_outlineEmail: [email protected].
phonePhone: 1-330-758-8832.
schoolTraining: Various training options are available for customers before, during and after software implementation. Access training registration through the help center. The website also contains a knowledge base, video tutorials, various ebooks, blogs and webinars to facilitate self-learning.
local_offerTickets: Submit a ticket or opt for live chat through the vendor help center page. Live chat hours are Monday — Friday, 8 a.m. to 6 p.m. EST.