PatientNow Reviews & Pricing

by patientNOW | Founded 2004, Denver, CO

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Overview Pricing Benefits Reviews Features

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What is PatientNow?

Industry Specialties: Serves healthcare and wellness industries.

PatientNOW is a hybrid-deployed solution that helps individual medical practitioners, health clinics, and hospitals automate operational workflows, manage patient communications and increase retention and revenue.

Offering comprehensive options for electronic medical records and practice management, it includes features for scheduling, medical billing, accounting and a picture archiving system (PACS), along with a real-time patient portal to manage patient communication and information exchange.

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User Sentiment

Based on 266 reviews:

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Product Screenshots and Videos

PatientNow Pricing

Based on our most recent analysis, PatientNow pricing starts at $399.

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Starting From: $399
Pricing Model: Still gathering data
Free Trial: Still gathering data

Training Resources

PatientNow is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for PatientNow:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

PatientNow Benefits and Insights

Why use PatientNow?

Key differentiators & advantages of PatientNow

Automate Operations: Manage end-to-end operations from patient registration to follow-ups in an automated electronic format.
Get More Patients: Improve patient care and communication to retain existing patients and get more patients through referrals.
Increase Revenue: Improve revenue with better operations and seamlessly integrated billing, invoice and payment processing.
HIPAA Compliant: Store and exchange data through meaningful use certified and HIPAA compliant secure systems.
Mobile Apps: Manage operations efficiently and get seamless accessibility through a hybrid-deployed tool and native apps.

Industry Expertise

PatientNOW serves hundreds of independent practitioners and clinics across verticals like plastic/cosmetic surgery, medical spas, dental healthcare, weight loss, hormonal health and wellness and cosmetic dermatology.

PatientNow Reviews

Based on our most recent analysis, PatientNow reviews indicate a 'good' User Satisfaction Rating of 78% based on 266 user reviews from 2 recognized software review sites.

266 reviews

78%

of users would recommend this product

Key Features

Appointment Management: Schedule and manage appointments through an easy drag-and-drop interface. Enable patients to accept, reschedule or cancel an appointment, along with an embedded link for pre-payments to reduce no-shows.
Staff Management: Maintain staff availability, schedules, appointments and payroll through a central platform to maximize resource utilization and timely and error-free payments.
Patient Portal: Let patients book appointments, fill intake forms and access their medical and billing information through a dedicated portal.
Patient Records Management: Maintain patient profiles at a centralized location for easy access and organization — information may include contact details, diagnosis, procedures, prescriptions, appointments and history.
Billing and Invoicing: Create and share invoices with patients using pre-built customizable templates. Enable online and cashless payments through third-party payment gateway integrations.
Point of Sales: Create and share gift packages, loyalty programs and custom sales packages, share invoices, track commissions and more through POS capabilities.
Photo Management: Manage digital identification as well as record before and after photos to demonstrate possible results in a consultation.
E-Prescription: Write and transmit secure DEA-compliant prescriptions, check drug interactions and save records to medical charts with RxNOW.
Lab Integration: Expedite lab test requisitions and increase turnaround times for results reporting with CPL lab integration.
Reports: Analyse data to improve operational efficiency and get key insights into patients’ behavior with a dedicated reporting tool — PULSE.
Reputation Management: Collect and publish patient reviews to business websites, listings websites and social media channels. Manage patient feedback to improve satisfaction. Manage referral programs.
Marketing: Create automated workflows to acquire and retain patients with a customizable sales follow-up process, promotional activities, surveys, feedback and referrals.

Limitations

These limitations are current as of the writing of this review:

System is not user-friendly
Custom reporting is not available
Photo management module needs improvement
Patient portal is hard to use

Suite Support

PatientNOW offers support to its users through phone, email and a contact-form during business hours.

Email: Support email is hidden behind the customer login.

Phone: Users can reach support experts over the phone at +1- 888-644-2987, ext.2.

Training: Implementation, onboarding and training support is offered through documentation, webinars and live online tutorials. In-person support can also be requested.

Tickets: Users can submit a ticket using the contact form in the support section. Tickets are responded to in priority order.