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What is PracticeSuite?

Industry Specialties: Serves all industries

PracticeSuite is a fully integrated cloud-based tool that lets users provide end-to-end patient care, connect, collaborate, collect, be compliant, prevent cyberattacks and build credibility. It supports two-way messaging with patients and staff, pre-built templates for specialties and maintains audit trails. It also provides single-screen charting, concierge revenue cycle management and billing services. Users can access clinical documents from devices like laptops, tablets or phones. Its video chat tool is HIPAA compliant.

Compatible with Windows 7, 8 and 10 and Mac OS, it is suitable for single physician and multi-specialty practices. It helps lower costs, improves operational efficiency and increases revenue.
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#74

PracticeSuite is ranked #74 in the Medical Practice Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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PracticeSuite Pricing

Based on our most recent analysis, PracticeSuite pricing starts at $35 (Monthly).

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Starting From
$34.95
Pricing Model
Monthly
Free Trial
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Training Resources

PracticeSuite is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for PracticeSuite:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

PracticeSuite Benefits and Insights

Why use PracticeSuite?

Key differentiators & advantages of PracticeSuite

  • Control Operations: Control daily financial operations with KPI and drill-down reporting that displays the entire business’s financial inflows and outflows with a click.  
  • Quick Setup: Sets up easily with no downloads, hardware or waiting period. Access billing features immediately after installation.  
  • Secure: Built in the cloud to let billing services and administrators access revenue management tools from any device at any time.  
  • Chat, Video and Phone Consulting: Interact with patients securely and remotely with PracticeSuite’s HIPAA-compliant video, phone and chat tools.  
  • Templates: Increase operational efficiency with pre-built templates for common use cases across specialties.  
  • Audit Trails: Lets users keep track of received messages, and import them to the EHR.  
  • Encourages Transparency: View billing and performance data at any time with real-time updates reflected in dashboards and reports.  
  • Get Paid: Helps practices get paid despite appeals, recoupment and denials.  

Industry Expertise

PracticeSuite is used by over 57000 medical professionals across 155 billing and 65 EHR specialties. It supports more than 61 clinical specialties and 160 billing specialties. It is ONC certified Stage 3 EHR and lets physicians attest to Meaningful Use and other certifications.

PracticeSuite Reviews

Average customer reviews & user sentiment summary for PracticeSuite:

User satisfaction level icon: great

69 reviews

83%

of users would recommend this product

PracticeSuite has a 'great' User Satisfaction Rating of 83% when considering 69 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of PracticeSuite reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Centralized Collections: Streamlines account management and appeals by consolidating all relevant information within the Collection Manager.
  • Electronic Processing Efficiency: Integrates with Clearing House Relay Health, enabling efficient electronic processing for medical billing and office tasks.
  • Comprehensive Solution: Offers a unified platform that combines EHR, medical billing, and practice management functionalities.

Cons

  • Complex Dashboard: Some users have reported that the dashboard's layout can be complicated and difficult to navigate, especially when first learning how to use the software.
  • Non-Intuitive Processes: Certain functions within PracticeSuite have been described as not being intuitive, leading to a steeper learning curve for new users.
  • Occasional Software Snags: Users have mentioned experiencing occasional software glitches, such as issues with inputting incorrect deductible amounts and difficulties in correcting these errors.

Researcher's Summary:

User reviews from the past year reveal a generally positive sentiment towards PracticeSuite, particularly highlighting its robust customer support as a key differentiator. Many users, especially those new to billing software or running smaller practices, find comfort in the readily available and helpful support team, a feature not always emphasized by competitors.

Users also praise PracticeSuite's user-friendly interface for scheduling, reporting, and billing tasks, making it easy to manage accounts receivable and generate patient statements. However, some users find the initial learning curve a bit steep, particularly when navigating the dashboard or handling specific pediatric patient information. While the software offers a good range of features, some users desire a more intuitive portal experience.

Overall, PracticeSuite appears to be a suitable option for practices of all sizes that prioritize excellent customer support and seek a comprehensive solution for their medical practice management needs, especially if they are new to this type of software.

Key Features

  • Financial Control: Keep track of and control finances with drill-down tools and KPI reporting.  
  • Appointment Reminders: Best practices and appointment reminders increase productivity and reduce no-shows. Patient responses are recorded directly into the system.  
  • Multi-Location Management: View, manage and upload reports from a single location and login.  
  • Reminders: Send automated messages according to doctor, location, appointment type and number of appointments.  
  • No-Show Engagement: Record patient responses in the system directly.  
  • Patient Recalls: Remind patients to schedule their next appointments by sending them service notes.  
  • Patient Chat: Message patients, answer their replies and talk to office staff seamlessly via SMS.  
  • Broadcast Messaging: Keep patients and staff informed of last-minute changes, emergencies and weather delays by location, appointment day, time and provider.  

Limitations

  • It crashes often and can be buggy. 
  • Setting up patient cases and adding new insurance details is not easy to understand. 
  • It has a steep learning curve. 

Suite Support

mail_outlineEmail: Email [email protected] for support.
phonePhone: Call +1-510-284-2425 for sales and +1-510-284-2424 for support.
schoolTraining: PracticeSuite has a host of articles and training videos available on its website that guide users through installing and using the tool.
local_offerTickets: Users can create a ticket by logging into the support portal.
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