AdvancedMD Reviews & Pricing

by AdvancedMD, Inc | Founded 1999, South Jordan, UT

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Overview Pricing Benefits Reviews Features

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What is AdvancedMD?

Industry Specialties: Cardiology, Addiction Medicine, Anesthesiology, Allergy & Immunology, Chiropractic, Dermatology, Endocrinology, Gastroenterology, Internal Medicine, Nephrology, Neurology, Ophthalmology, Orthopedics, Pediatrics, Urology.

AdvancedMD is a cloud-based, mobile-forward suite designed primarily for medical practices and healthcare facilities, with enough variability to fit into most organization’s workflows seamlessly.

Use the platform to manage appointments, view patient information, automate billing and stay on top of your finances, as well as chart patient health and administer telehealth care. You can even tailor it to suit individual practices, giving providers an easy-to-use interface and ensuring success.

Increase your overall traffic and revenue without sacrificing the quality of care provided by keeping patients coming through the doors and quickly following up on scheduling tasks.

Our Research Process for AdvancedMD

To get a sense of how AdvancedMD works, I gathered analyst scores from our proprietary Jumpstart Platform. This showed me key differentiators and advantages of the platform that make it stand out against competitors like eClinicalWorks, NextGen Enterprise and Oracle Ambulatory EHR.

And though I couldn’t get a free trial, I checked out online product tours, demos and YouTube tutorial videos, alongside user reviews from G2 and Capterra, to ensure I got the full picture.

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User Sentiment

Based on 549 reviews:

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Product Screenshots and Videos

AdvancedMD Pricing

Based on our most recent analysis, AdvancedMD pricing starts at $500 (Per Provider, Monthly).

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Starting From: $500
Pricing Model: Per Provider, Monthly
Free Trial: Yes, Request for Free

Training Resources

AdvancedMD is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for AdvancedMD:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

AdvancedMD Benefits and Insights

Why use AdvancedMD?

Key differentiators & advantages of AdvancedMD

Synchronize Workflow: With integrable features and configurable templates, you can optimize workflows by connecting an entire facility with multiple departments and other pharmacies and labs. Treat more patients daily without sacrificing quality of care, leading to an increase in revenue.

Physicians can easily access relevant information on the system in real time to properly treat a patient. Patient ledgers, on the other hand, help patients track outstanding payments directly on the platform and pay them in half or full — an advantage over competitor eClinicalWorks, which requires partner integrations to support this function.
Manage Reputation: Manage online surveys and patient feedback relating to a practice and doctors using AdvancedReputation. Reviews are both easy to fill out and easy for online searchers to see how many reviews users have as well as how well a practice ranks in comparison to other practices.
Support Scalability: With numerous optional features and tools, it can be tailored to a variety of health specialties of all sizes based on each organization’s unique needs.

Besides robust platform capabilities, custom integrations with external solutions also come in handy. For API extensibility, you can use the AdvancedMD Developer Portal. Integrations with Office 365 lets you sync all your contacts, appointments and events, something currently not supported by competitors like eClinicalWorks.
Access Mobility: Applications for iPhone and iPad allow physicians to communicate with patients and provide care whenever and wherever. You can view records, add patients and manage schedules directly on AdvancedMD’s phone app, which is designed to render on any device or fit any screen size. It is also fully supported on Android devices.
Facilitate Patient Engagement: Patients can be much more involved throughout their entire healthcare process with the use of the patient portal to communicate with their physicians, send refill requests for medication, view lab results, access educational resources, attend telehealth sessions and leave social media reviews.

Our analysts gave AdvancedMD a perfect score for this feature, while competitors like NextGen Enterprise and Oracle Ambulatory EHR scored about 50 due to needing external programs like Elsevier and Healthwise for the same function.
Offer Flexible Treatment Options: Telehealth appointments along with reminders, patient messaging and patient portals all give clinicians better ways to treat their patients, regardless of the patient’s location or accessibility.

Industry Expertise

AdvancedMD software solutions are used by a variety of medical organizations, such as group practices, mental health, physical therapy, laboratories and even billing service companies.

AdvancedMD Reviews

Based on our most recent analysis, AdvancedMD reviews indicate a 'great' User Satisfaction Rating of 87% based on 549 user reviews from 3 recognized software review sites.

549 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of AdvancedMD reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: Users who reviewed this aspect of the solution, mentioned its user-friendliness and ease of navigation.
Useful Customizations: Of the reviews that mentioned the system’s customization, a good number of users were happy with the customizations available as add-ons to the system.
Valuable Features and Integrations: Users reviewed this software to be well-equipped with a host of useful features. Some of them were particularly impressed by the efficiency of the scheduling feature. They also felt the system successfully integrated with external solutions.

Cons

Difficulty in Implementation: The vendor does not offer sufficient implementation or onboarding support, and the system has a steep learning curve, as noted by user reviews that discuss getting the system up and running.
Gaps in Functionality: Though the system offers a robust list of features, users noted that the features’ functionality was lacking in some aspects. Sometimes the system felt too cluttered and it required too many clicks to get simple tasks done.
Steep Price: Of the users who mention price in their reviews, most were upset with hidden fees post-implementation. They felt that the system’s high price was not worth the money.
Poor Customer Support: Of the reviews that discuss customer service and support, most users felt that customer support was difficult to contact, rarely had sufficient answers to their questions and often failed to resolve the issues reported.
Subpar Performance: Reviewers mentioned that the system is slow and buggy at times, with recurring crashes, system update issues and connectivity problems.

Researcher's Summary:

We couldn't get our hands on AdvancedMD for a firsthand look, but we've dug into online demos, tours, and user reviews to give you the lowdown.

Logging in, you're greeted by a clear overview of your finances, including a handy bar graph of your accounts receivable. There are also dashboards, the latest AdvancedMD news, and a section highlighting user reviews and ratings.

The patient intake process seems straightforward. Filling out the intake form is a breeze, with well-organized tabs for insurance, charge history, referrals and more.

AdvancedMD's scheduler is color-coded and easy to navigate. You can quickly find patients, schedule appointments and even track patient wait times. Plus, you can customize the colors to suit your workflow.

The Claims Center is where you'll manage your claims submissions. The Charge Review tab lets you check charges and insurance information, while the Claim Inspector helps you catch errors before submitting claims.

Patients can easily access the patient portal via a text message link. Here, they can fill out forms, pay bills and even request follow-up appointments.

The AdvancedMD mobile app lets you stay connected, even when you're on the go. You can add tasks, view dashboards and access patient charts.

While some users rave about AdvancedMD's customization and integration capabilities, others have expressed frustration with certain aspects.

Many users have complained about the high cost of add-ons and unexpected fees. While some users have praised specific support representatives, others have criticized the overall customer support experience, citing slow response times and unhelpful agents. User reviews on reporting capabilities are mixed, with some finding them helpful and others less so.

Despite the negative reviews, AdvancedMD remains a popular EHR solution. However, its high cost and steep learning curve make it best suited for larger practices with the budget for add-ons and the internal support to ensure smooth implementation and usage.

Key Features

Organized Scheduling: Use medical scheduling tools to quickly view appointments and patient information by hovering the mouse over the calendar. Additionally, track patient visits and manage recurring appointments. The scheduler also allows you to waitlist patients and move them when there’s an available slot.
Simplified Payments: Patients can access payment histories, balances, statements and plans. This solution also supports direct and automated clearing house payments from patients’ bank accounts.

In addition to managing patient payments, verify insurance eligibility automatically while providing users with all the necessary medical billing information in one centralized location.
Comprehensive Claims Management: Manage the entire claims process directly in one place. Create claims, identify and correct errors before submission, match deposits from the insurance provider’s bank statement to check if payments have been reconciled, submit claims in bulk and more!
Automatic Payment Capture: The software lets patients track dues at the time of electronic check-in, based on information about insurance coverage and the charges of an upcoming visit. Any copays, deductibles and additional coverage are automatically verified prior to a patient’s visit.
Dedicated Patient Portal: Patients can view lab results, pay bills, message their physicians to address concerns and request office appointments online using the patient portal.

Other than responding to or exchanging messages with a patient, providers can also use the portal to manage prescription renewal requests and send out alerts and notifications. You can also run targeted marketing campaigns using factors like patient demographics, seasonal vaccination updates and more.
Digital Onboarding: Smoothly onboard patients on the system through intake and consent forms on an iPad. The solution automatically captures this information and digitally loads into the patient’s chart, allowing information to be stored in one place.
Handy Communication Tools: AdvancedMD comes with a range of features that ensure fruitful collaboration between providers and smooth interaction with patients before and after appointments.

Doctors can set reminders for upcoming appointments and patients can opt-in to receive these notifications via email or text messages. Patients can even send appointment confirmations, reducing the chance of no-shows.
Thorough Reporting: Track outstanding balances for payers and patients using aging reports generated on the system. It also generates billing transaction reports that let you view all transactions, including refunds, within a given billing period.

You can parse reports using different kinds of filters or bookmark them as favorites for easier access in the future. Custom reports based on patient demographics, scheduling, accounts receivable and productivity are also readily available.
Smart Dashboards: Access all relevant workflow elements in one place using AdvancedMD’s practice dashboard. Using the snapshot view, you can easily capture charges, check-in and check-out patients, analyze tasks and more.

Interactive graphs help you view and analyze tasks with more convenience and set alerts for urgent issues like abnormal lab results or pending prescriptions.

Cost of Ownership

License/Subscription Cost	Subscription fee is paid monthly based on the number of users Offers standard plans and pre-configured pricing plans
Maintenance Cost	Cost is included with the subscription, covering ongoing upgrades and 24/7 customer support
Installation/Implementation Cost	Installation cost is included with the subscription fee
Customization Cost	Not included in the subscription cost Cost varies depending on the type of custom service chosen
Data Migration Cost/Change Management/Upfront Switching Cost	Depends on the amount of data needed to be migrated as well as the complexity and accuracy of that data
Recurring/Renewal Costs	Recurring monthly fee is charged based on the subscription model selected

Limitations

Here are some of the product limitations.

Doesn’t provide an immunization inventory module
Initial setup and learning can be difficult
Does not support FIPS (Federal Information Processing Standards) 140-2 compliance
The mobile app doesn’t provide offline functionality or push notification alerts
You won’t be able to create task lists to track incomplete or pending tasks
The system doesn’t integrate with external barcode scanning or insurance card scanning apps
AdvancedMD also doesn’t support integrations with popular labs and practice management software
Scheduling functionality doesn’t let users add a new schedule format quickly
Users cannot scan documents as PDF directly
Not optimized for physical therapy clinics and lacks features such as visit number tracking on patient's chart and on patients’ notes

Suite Support

Email: Email support isn’t available at this time.

Phone: Provides phone support Monday through Friday during standard business hours.

Training: A variety of learning tools can be found on AdvancedMD’s website, from blog articles and videos to e-guides, webinars and more. Customers can access a collection of educational resources for nearly all specialties through the online learning center.

Tickets: To issue a support case, customers can enter their office key online to provide feedback, ask questions or make a request.