FollowMyHealth Reviews & Pricing

by Allscripts | Founded 1975, Ann Arbor, Michigan

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Overview Pricing Benefits Reviews Features

What is FollowMyHealth?

Industry Specialties: Healthcare, Hospitals, Clinics, Private practices

FollowMyHealth is a patient engagement software designed to empower patients to take an active role in their healthcare. It offers a suite of features that enable patients to access their medical records, communicate with providers, schedule appointments, and manage their health data. FollowMyHealth is most suited for healthcare organizations of all sizes, including hospitals, clinics, and private practices. Key benefits of FollowMyHealth include improved patient engagement, increased patient satisfaction, and enhanced care coordination. Popular features include secure messaging, appointment scheduling, medication management, and health tracking tools. User reviews indicate that FollowMyHealth is generally easy to use and navigate. However, some users have noted that the software can be slow at times. Pricing for FollowMyHealth is typically based on the number of patients and providers using the system, and can range from a few thousand dollars per year to hundreds of thousands of dollars annually.

Pros

Easy access to records
Secure messaging
Appointment scheduling
Medication management
Health tracking tools

Cons

Can be slow at times
Limited customization
Lacks some advanced features
Mobile app could be better
Customer support can be slow

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 16 reviews:

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Product Screenshots and Videos

FollowMyHealth Pricing

Based on our most recent analysis, FollowMyHealth pricing starts at $2 (Per Patient, Monthly).

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Starting From: $2
Pricing Model: Per Patient, Monthly
Free Trial: No

Training Resources

FollowMyHealth is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for FollowMyHealth:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

FollowMyHealth Benefits and Insights

Why use FollowMyHealth?

Key differentiators & advantages of FollowMyHealth

Empowered patients: Take control of your health information and care decisions.
Improved communication: Securely message providers, schedule appointments, and receive updates.
Enhanced care coordination: Share health data seamlessly between providers and institutions.
Streamlined workflows: Reduce administrative burden for healthcare professionals.
Data-driven insights: Gain valuable insights into your health and make informed choices.

Industry Expertise

FollowMyHealth has deep expertise in the healthcare industry, with over 40 years of experience in patient engagement and health information technology. The company has a strong understanding of the unique challenges and opportunities facing healthcare organizations, and is committed to providing solutions that improve patient outcomes and care coordination.

FollowMyHealth Reviews

Average customer reviews & user sentiment summary for FollowMyHealth:

16 reviews

39%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of FollowMyHealth reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Improved Patient-Provider Communication: Streamlines communication through secure messaging, appointment scheduling, and test results sharing.
Enhanced Patient Engagement: Empowers patients with self-service tools like appointment booking, medication reminders, and personalized health education.
Reduced Administrative Burden: Automates tasks like appointment reminders and prescription refills, freeing up staff time for patient care.
Increased Care Coordination: Facilitates collaboration between providers through shared care plans and secure patient data exchange.
Improved Clinical Outcomes: Promotes preventive care, medication adherence, and early disease detection through patient engagement tools.

Cons

Limited Customization: Interface lacks flexibility for branding and tailoring to specific patient populations.
Integration Challenges: Can be difficult to integrate with existing EHR systems, leading to data silos.
Technical Glitches: Users report occasional bugs and technical issues that disrupt workflow.
Cost Concerns: Subscription fees can be perceived as high for some healthcare organizations.
Limited Adoption by Patients: Not all patients are comfortable using technology, hindering platform adoption.

Researcher's Summary:

FollowMyHealth receives mixed reviews from businesses, with praise for its streamlined communication and patient empowerment features, but criticism for limited customization and occasional technical glitches. Users appreciate the platform's ease of use for both patients and staff. One doctor commented, "FollowMyHealth has been a game-changer for our practice. Patients love being able to schedule appointments and refill prescriptions online, and it's saved us so much time on administrative tasks." However, some businesses find FollowMyHealth lacks flexibility. A clinic manager remarked, "The interface feels generic and doesn't allow us to customize it much to match our brand or cater to specific patient needs. Compared to [competitor product], which offers tailored modules for different specialties, FollowMyHealth feels a bit one-size-fits-all." Integration with existing EHR systems can also be challenging, leading to data silos and frustrated staff. "Setting up FollowMyHealth with our EHR was a nightmare," shared a medical assistant. "The data transfer wasn't seamless, and we still have to manually update some things in both systems, which is inefficient." Despite these drawbacks, many businesses recognize FollowMyHealth's potential for improved patient engagement, citing it as a step up from basic patient portals. As one nurse put it, "While it's not perfect, FollowMyHealth is definitely better than just sending appointment reminders by email. Patients are more proactive about their health now, and we can track their progress more easily." Ultimately, the decision to use FollowMyHealth depends on individual business needs and priorities. Those seeking a user-friendly platform for basic patient engagement may find it a good fit, while those requiring extensive customization or seamless EHR integration might need to explore other options.

Key Features

Notable FollowMyHealth features include:

Patient portal: A secure online platform for patients to access their medical records, communicate with providers, schedule appointments, and manage their health data.
Secure messaging: Patients can securely message their providers with questions and concerns, and receive timely responses.
Appointment scheduling: Patients can easily schedule and reschedule appointments online, 24/7.
Medication management: Patients can view their medication lists, refill prescriptions, and receive medication reminders.
Health tracking tools: Patients can track their health data, such as blood pressure, weight, and blood sugar levels, and share this information with their providers.
Telehealth integration: Patients can connect with providers for virtual visits through the FollowMyHealth platform.
Patient education resources: Patients can access a library of educational resources on a variety of health topics.
Customizable care plans: Providers can create personalized care plans for their patients, which can be accessed and tracked through the FollowMyHealth platform.
Population health management tools: Healthcare organizations can use FollowMyHealth to track and manage the health of their patient populations.

Approach to Common Challenges

Limited patient access to health information: FollowMyHealth's patient portal provides patients with secure, 24/7 access to their medical records, test results, and care plans, empowering patients to take an active role in their health.
Poor communication between patients and providers: Secure messaging features within FollowMyHealth enable patients to easily communicate with their providers, ask questions, and receive timely responses, improving care coordination and reducing unnecessary office visits.
Low patient engagement in care: FollowMyHealth offers interactive tools for appointment scheduling, medication management, health tracking, and telehealth that encourage patients to be more involved in their care, promoting healthier behaviors and better outcomes.
Difficulty tracking patient progress: FollowMyHealth's comprehensive data collection and reporting capabilities allow providers to track patient progress, identify potential issues, and make data-driven decisions to improve care quality.

Cost Of Ownership

Frequently asked questions regarding FollowMyHealth pricing include:

Q: How is FollowMyHealth priced?
A: FollowMyHealth typically employs a per-user pricing model, with the cost varying based on the number of active patients and providers within your healthcare organization. Additional factors, such as desired features and integration needs, can also influence pricing.
Q: What are the typical price ranges for FollowMyHealth?
A: While exact pricing can vary, a general starting point is around $3,000 annually for smaller organizations with limited users. Pricing can extend into the hundreds of thousands of dollars annually for larger institutions with extensive user bases and feature requirements.
Q: Are there any additional costs beyond the base subscription fees?
A: Yes, implementation and training costs, as well as potential fees for add-on features or modules, can contribute to the overall cost of ownership. It's crucial to inquire about these potential expenses during the initial discussions with FollowMyHealth representatives.

Limitations

Notable limitations of FollowMyHealth include:

Mobile app functionality: The mobile app can be limited in features and usability compared to the web-based portal.
Customization options: The ability to tailor the platform to specific organizational needs or branding preferences may be restricted.
Third-party integrations: The range of available integrations with other healthcare systems or devices could be broader.
Customer support: Some users have reported slow or inconsistent customer support experiences.
Patient data access: Patients may not have full access to all of their medical records through the platform.

FAQ

Frequently asked questions from businesses about FollowMyHealth include:

Q: How can FollowMyHealth improve patient engagement and satisfaction?
A: FollowMyHealth offers features that empower patients, increasing engagement and satisfaction scores. These include secure messaging, appointment scheduling, and access to health records.
Q: Can FollowMyHealth integrate with our existing electronic health record (EHR) system?
A: Yes, FollowMyHealth is designed to integrate with most major EHR systems, streamlining workflows and ensuring data consistency.
Q: What training and support resources are available for our staff?
A: FollowMyHealth provides comprehensive training and support materials for staff, ensuring a smooth implementation and ongoing usage.
Q: How does FollowMyHealth comply with HIPAA and other data privacy regulations?
A: FollowMyHealth adheres to strict security and privacy standards, including HIPAA compliance, to protect patient data.
Q: Can FollowMyHealth be customized to meet our specific needs?
A: Yes, FollowMyHealth offers customization options to align with unique organizational needs and workflows.
Q: How can we measure the ROI of using FollowMyHealth?
A: FollowMyHealth provides analytics and reporting tools to track key metrics and demonstrate ROI, such as reduced no-shows, improved patient satisfaction, and cost savings.