Klara Reviews & Pricing

Key Features

• Consultation Requests: Allow patients to schedule appointments through mobile phones, tablets or laptops. Enable them to fill out insurance information and consent forms, provide reasons for visits and initiate conversations using web chat.
  • Appointment Reminders: Send automated appointment reminders to patients through emails or SMS. Personalize reminders with details like your address, parking instructions and landmarks.
  • Physician Scheduling: Allow physicians to confirm, cancel or reschedule appointments.
  • No-Show Engagement: Send a message to patients who miss appointments, and allow them to reschedule based on the provider’s availability through a phone link.
• EHR Integration: Export relevant patient messages into your EHR to keep records updated and accurate. Connect with popular apps like Athenahealth, Veradigm, Nextech, Centricity and more.
• Photo Capture Tool: Use the photo capture tool on the mobile app to document symptoms, record ID or insurance card information, or record evidence of an appointment for claiming insurance.
• Video Visits: Send links to patients through SMS text messaging and enable access to video appointments without a login. Automated appointment messages include links to join, video visit consent forms and more. Share lab reports, educational documents, x-rays and important forms.
• File Transfer: Allow providers to capture and add notes, screenshots, forms, photos, documents and videos during a visit to the patient chart, or share them electronically via the portal or email.
• Messaging: Allow patients to initiate conversations through two-way messaging. Read messages, review chat histories and send quick, personalized responses. Access patient calls, texts, voicemails and web chat centrally.
  • Message Routing: Use AI-powered message identification to automatically route messages or manually assign them to the relevant team members.
  • Voicemail-To-Text: Automatically transcribe voicemails to help staff members check only relevant messages and respond to patients quickly.
• Virtual Waiting Room: Allow patients to accept session invitations, fill out intake forms, review consents, make payments and wait for physicians to join in virtual appointments. Add or invite other care providers into a video session for specialist support.
• Specialist Referral Services: Offer various referral services to telehealth specialists, such as teledermatology, telecardiology, teleradiology, and abuse evaluations.
• Patient Feedback: Send post-appointment satisfaction surveys and collect online reviews to gather patient feedback and understand their experience.
• Follow-Up: Provide post-visit care instructions and ask how a patient is feeling. Inform patients of a follow-up and deliver as promised.

Approach to Common Challenges

• Conducting Online Examinations: Klara facilitates secure messaging and file sharing, allowing doctors to gather information and monitor patients remotely.
• Maintaining Data Security and Privacy: Klara protects sensitive medical information during online consultations through security features like HIPAA-compliant messaging and end-to-end encryption.
• Automating Workflows: Klara automates tasks like appointment scheduling and follow-ups, freeing up doctors' time to focus on consultations. It lets you customize messages with patient names and appointment details to send personalized reminders, and allows them to quickly reschedule missed appointments directly from their phone.
• Expediting Services: ??Klara's intelligent message routing gets patients the answers they need, faster. It automatically routes inquiries to the right staff member based on urgency, topic or patient history.

Cost of Ownership

Limitations

• Provides a steep learning curve.
• Doesn’t offer a clinician directory.
• Doesn’t offer prescription functionality.
• Lacks billing features such as eligibility verification and rules-based claim validation.

FAQs