Luma Health Reviews & Pricing

Key Features

• Notifications and Reminders: Send patients automated appointment reminders in more than 20 languages. Update patients on the status of lab results with automated notifications. 
• Secure Chat: Connect with patients without using a third-party app. Coordinate with team members internally to streamline communication and triage care. 
• Telehealth: Treat patients remotely with secure video sessions. Send appointment reminders with a link to access telehealth calls without additional downloads. 
• Patient Scheduling: Imbed a scheduling widget on any website to enable patients to self-schedule appointments in real time. Integrate with EHRs to utilize rules-based scheduling guides to point patients to the right slot. 
• Smart Waitlist: Minimize patient wait times and cancellations by eliminating manual waitlist management. Contact waitlisted patients automatically to fill open appointment slots. 
• Digital Forms: Reduce errors caused by manual data entry and poor handwriting with digital intake forms. Collect insurance information and store patient consent forms in the EHR. 
• Analysis and Reporting: Utilize reporting analytics to determine if KPIs are met. Identify areas in need of improvement. 

Approach to Common Challenges

• Low Patient Engagement: Luma Health empowers patients with convenient access to health information, appointment scheduling, secure messaging, and care reminders, fostering active participation in their care.
• Limited Visibility into Patient Needs: Luma's comprehensive patient profiles and real-time data insights enable providers to identify and address patient needs proactively, enhancing care coordination and outcomes.
• Inefficient Patient Communication: Luma streamlines communication with tailored messaging, multi-channel outreach, and secure patient-provider messaging, ensuring timely and effective information exchange.
• Lack of Personalized Care: Luma's customizable care plans and patient education materials promote patient-centered care, tailored to individual preferences and health goals.
• Difficulties Tracking Patient Progress: Luma's comprehensive data tracking and analytics tools enable providers to monitor patient progress, measure outcomes, and identify areas for improvement, supporting data-driven care decisions.

Cost Of Ownership

• Q: Does Luma Health offer a free trial or demo?
  A: Yes, Luma Health offers a free trial to allow potential customers to explore its features and assess its fit for their practice. Contact Luma Health directly to request a demo.
• Q: What are the typical starting prices for Luma Health?
  A: While Luma Health doesn't publicly disclose specific pricing tiers, recent user reviews indicate starting prices around $250 per user per month. However, pricing can vary based on factors such as practice size, features needed, and integration requirements.
• Q: Are there any additional fees or costs associated with Luma Health?
  A: Potential additional costs may include:
  • Setup and implementation fees
  • Integration fees for connecting Luma Health with your existing EHR system
  • Fees for additional features or services, such as SMS messaging or patient surveys
  It's essential to discuss potential costs with Luma Health's sales team to get a comprehensive quote tailored to your specific needs.

Limitations

•  Contracts can be costly. 
•  Occasional system lags. 
•  Primary customer service is via email or ticketing. 

Suite Support

FAQs

• Q: How does Luma Health help patients manage their health care?
  A: Luma Health empowers patients to actively participate in their care through features like appointment scheduling, health tracker integration, secure messaging with providers, and access to educational resources. This fosters better communication, enhanced self-management, and improved health outcomes.
• Q: How does Luma Health protect patient privacy?
  A: Luma Health prioritizes patient privacy and adheres to strict compliance standards, including HIPAA. It utilizes advanced security measures to safeguard sensitive health information, ensuring confidentiality and trust.
• Q: Can Luma Health integrate with existing electronic health records (EHRs)?
  A: Yes, Luma Health seamlessly integrates with most major EHR systems, enabling efficient data exchange and streamlining workflows between providers and patients. This eliminates data silos and fosters a cohesive healthcare experience.
• Q: What kind of support does Luma Health offer?
  A: Luma Health provides comprehensive support through various channels, including online resources, tutorials, live chat, and dedicated customer support teams. This ensures users have the assistance they need to navigate the platform effectively.
• Q: How can Luma Health help improve patient outcomes?
  A: Luma Health's features, such as appointment reminders, medication adherence tracking, and access to health data, empower patients to take an active role in their care. This leads to better health outcomes, reduced hospital readmissions, and increased patient satisfaction.
• Q: How can providers use Luma Health to engage patients?
  A: Providers can utilize Luma Health's secure messaging, educational content sharing, and remote monitoring tools to maintain consistent communication with patients, fostering engagement, addressing concerns promptly, and promoting proactive care.