Luma Health Reviews & Pricing

by Luma Health | Founded 2015, San Mateo, CA

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Overview Pricing Benefits Reviews Features

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What is Luma Health?

Industry Specialties: Serves medical industries.

Luma Health's Patient Success Platform aims to connect and enhance interactions between patients and healthcare providers throughout the care journey. It's well-suited for various healthcare organizations, from independent practices to large enterprises. Key benefits include streamlined patient access and scheduling, improved communication, automated reminders and follow-ups, and enriched clinical interactions. Popular features encompass mobile check-in, automated patient intake, two-way text messaging, patient education tools, and EHR-integrated chatbots. User experiences often praise Luma for its user-friendliness, comprehensive features, and ability to boost patient engagement and reduce no-shows. Pricing typically follows a subscription model, with costs scaling based on the number of providers and patients. Monthly and annual payment options are usually available.

Pros

Easy to use
Comprehensive features
Reduces no-shows
Improves communication
Streamlines workflows

Cons

Limited customization
Can be expensive
Integration challenges
Customer support concerns
Occasional technical issues

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 102 reviews:

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Product Screenshots and Videos

Luma Health Pricing

Based on our most recent analysis, Luma Health pricing starts at $250 (Monthly).

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Starting From: $250
Pricing Model: Monthly
Free Trial: No

Training Resources

Luma Health is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Luma Health:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Luma Health Benefits and Insights

Why use Luma Health?

Key differentiators & advantages of Luma Health

Save Time: Minimize time spent on calls with patient self-scheduling and automated appointment reminders. Eliminate time-consuming manual data entry with digital intake forms.
Better Communication: Communicate with patients via HIPAA-compliant chats in their preferred language. Send pre- and post-appointment messages and AI interactive reminders.
Increase Referrals: Automate referral outreach to save time spent contacting patients. Ensure referred patients receive text prompts to schedule appointments.
Cut Costs: Reduce phone tag expenses and administrative costs with automated notifications and scheduling.
Improve Patient Outcomes: Capture patient data with monitoring surveys and improve population health management with targeted communication.
Streamline Workflows: Improve coordination and communication between staff with HIPAA secure messaging. Tag care teams members to take next steps and keep the patient journey flowing smoothly.

Industry Expertise

This cloud-based suite of services is ideal for various healthcare and medical industries of any size. These include FQHCs, health systems, primary and specialty care clinics.

Luma Health Reviews

Average customer reviews & user sentiment summary for Luma Health:

102 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Luma Health reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simplified communication: Streamlines interactions between patients and providers through secure messaging, appointment reminders, and feedback surveys.
Enhanced patient engagement: Empowers patients to take charge of their health with access to health records, health tracker integration, online appointment scheduling, and educational resources.
Improved workflow efficiency: Automates tasks like appointment reminders and waitlist management, freeing up staff time for more meaningful interactions.
Reduced no-shows and cancellations: Decreases missed appointments through proactive reminders and easy rescheduling options.
Boosted patient satisfaction: Enhances patient experiences with convenient communication channels, personalized care, and a sense of empowerment.
Positive impact on health outcomes: Contributes to better health outcomes through improved medication adherence, increased patient engagement, and timely interventions.

Cons

Limited customization options: Users report some difficulty tailoring certain features and workflows to perfectly fit specific practice needs.
Occasional technical glitches: Users have experienced occasional syncing delays and minor bugs, which can disrupt workflows and create frustration.
Cost concerns: Some users have expressed that the pricing structure can be expensive, especially for smaller practices.
Patient onboarding challenges: Getting patients to actively adopt and utilize the platform can require initial effort and guidance from staff.
Lack of integration with certain systems: Luma Health may not integrate with all desired practice management systems or third-party tools, requiring manual workarounds.

Researcher's Summary:

Luma Health paints a mixed picture in user reviews. Praised for its streamlined communication, empowered patients, and workflow efficiency, it faces criticism for limited customization, occasional glitches, and higher price tags. "Luma transformed our patient engagement," one user raves. "Appointment reminders cut no-shows in half, and patients love the secure messaging and online bill pay." Others echo this sentiment, highlighting Luma's "intuitive interface" and "patient-centric approach" compared to "clunky alternatives." However, some users find Luma less flexible. "Customization options are limited," one reviewer complains. "I wish I could personalize certain features to better fit our practice's workflow." Others mention occasional technical hiccups, calling them "frustrating workflow disruptions." Cost also emerges as a concern. "Compared to other patient engagement platforms, Luma can be expensive, especially for smaller practices," one user notes. This price point, coupled with the onboarding effort required to get patients actively using the platform, can be a hurdle for some. Overall, Luma Health shines in its ease of use and patient-centric features, but its customization limitations, technical glitches, and higher price tag might deter some users. Ultimately, the decision seems to hinge on individual practice needs and budget constraints. As one user aptly summarizes, "Luma is a powerful tool, but it's not a one-size-fits-all solution."

Key Features

Notifications and Reminders: Send patients automated appointment reminders in more than 20 languages. Update patients on the status of lab results with automated notifications.
Secure Chat: Connect with patients without using a third-party app. Coordinate with team members internally to streamline communication and triage care.
Telehealth: Treat patients remotely with secure video sessions. Send appointment reminders with a link to access telehealth calls without additional downloads.
Patient Scheduling: Imbed a scheduling widget on any website to enable patients to self-schedule appointments in real time. Integrate with EHRs to utilize rules-based scheduling guides to point patients to the right slot.
Smart Waitlist: Minimize patient wait times and cancellations by eliminating manual waitlist management. Contact waitlisted patients automatically to fill open appointment slots.
Digital Forms: Reduce errors caused by manual data entry and poor handwriting with digital intake forms. Collect insurance information and store patient consent forms in the EHR.
Analysis and Reporting: Utilize reporting analytics to determine if KPIs are met. Identify areas in need of improvement.

Approach to Common Challenges

Low Patient Engagement: Luma Health empowers patients with convenient access to health information, appointment scheduling, secure messaging, and care reminders, fostering active participation in their care.
Limited Visibility into Patient Needs: Luma's comprehensive patient profiles and real-time data insights enable providers to identify and address patient needs proactively, enhancing care coordination and outcomes.
Inefficient Patient Communication: Luma streamlines communication with tailored messaging, multi-channel outreach, and secure patient-provider messaging, ensuring timely and effective information exchange.
Lack of Personalized Care: Luma's customizable care plans and patient education materials promote patient-centered care, tailored to individual preferences and health goals.
Difficulties Tracking Patient Progress: Luma's comprehensive data tracking and analytics tools enable providers to monitor patient progress, measure outcomes, and identify areas for improvement, supporting data-driven care decisions.

Cost Of Ownership

Frequently asked questions regarding Luma Health pricing include:

Q: Does Luma Health offer a free trial or demo?
A: Yes, Luma Health offers a free trial to allow potential customers to explore its features and assess its fit for their practice. Contact Luma Health directly to request a demo.
Q: What are the typical starting prices for Luma Health?
A: While Luma Health doesn't publicly disclose specific pricing tiers, recent user reviews indicate starting prices around $250 per user per month. However, pricing can vary based on factors such as practice size, features needed, and integration requirements.
Q: Are there any additional fees or costs associated with Luma Health?
A: Potential additional costs may include:
- Setup and implementation fees
- Integration fees for connecting Luma Health with your existing EHR system
- Fees for additional features or services, such as SMS messaging or patient surveys
It's essential to discuss potential costs with Luma Health's sales team to get a comprehensive quote tailored to your specific needs.

Limitations

At the time of this review, these are the limitations according to user feedback:

Contracts can be costly.
Occasional system lags.
Primary customer service is via email or ticketing.

Suite Support

Email:Information not specified.

Phone:Information not specified.

Training:Information not specified.

Tickets:Logged-in users can submit tickets via the website.

FAQs

Frequently asked questions regarding Luma Health include:

Q: How does Luma Health help patients manage their health care?
A: Luma Health empowers patients to actively participate in their care through features like appointment scheduling, health tracker integration, secure messaging with providers, and access to educational resources. This fosters better communication, enhanced self-management, and improved health outcomes.
Q: How does Luma Health protect patient privacy?
A: Luma Health prioritizes patient privacy and adheres to strict compliance standards, including HIPAA. It utilizes advanced security measures to safeguard sensitive health information, ensuring confidentiality and trust.
Q: Can Luma Health integrate with existing electronic health records (EHRs)?
A: Yes, Luma Health seamlessly integrates with most major EHR systems, enabling efficient data exchange and streamlining workflows between providers and patients. This eliminates data silos and fosters a cohesive healthcare experience.
Q: What kind of support does Luma Health offer?
A: Luma Health provides comprehensive support through various channels, including online resources, tutorials, live chat, and dedicated customer support teams. This ensures users have the assistance they need to navigate the platform effectively.
Q: How can Luma Health help improve patient outcomes?
A: Luma Health's features, such as appointment reminders, medication adherence tracking, and access to health data, empower patients to take an active role in their care. This leads to better health outcomes, reduced hospital readmissions, and increased patient satisfaction.
Q: How can providers use Luma Health to engage patients?
A: Providers can utilize Luma Health's secure messaging, educational content sharing, and remote monitoring tools to maintain consistent communication with patients, fostering engagement, addressing concerns promptly, and promoting proactive care.