Phreesia Reviews & Pricing

by Phreesia | Founded 2005, Wilmington, Delaware

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Overview Pricing Benefits Reviews Features

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What is Phreesia?

Industry Specialties: Ambulatory care, hospitals, physician practices, dental practices, specialty clinics, pharmacies

Phreesia streamlines patient intake and billing processes for healthcare providers, aiming to improve patient engagement and satisfaction. Geared towards hospitals, clinics, and physician offices, it automates tasks like online payments, insurance pre-registration, and appointment scheduling. Key benefits include reduced administrative burden, faster payments, and improved patient experience. Popular features encompass appointment reminders, digital consent forms, and secure patient portals. Users praise its ease of use, mobile accessibility, and integration with existing practice management systems. Compared to alternatives, Phreesia focuses on patient-centricity and automation, with pricing based on practice size and transaction volume.

Pros

Streamlines check-in
Reduces wait times
Improves data accuracy
Enhances patient privacy
Offers language options

Cons

Requires patient tech literacy
Can be impersonal for some
Potential for technical glitches
Limited customization options
May not integrate with all systems

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COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 81 reviews:

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Phreesia Pricing

Based on our most recent analysis, Phreesia pricing starts at $250 (Monthly, Quote-based).

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Starting From: $250
Pricing Model: Monthly, Quote-based
Free Trial: No

Training Resources

Phreesia is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Phreesia:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Phreesia Benefits and Insights

Why use Phreesia?

Key differentiators & advantages of Phreesia

Enhanced Patient Experience: Phreesia empowers patients to take control of their healthcare journey, offering convenient and secure digital check-in, comprehensive health information access, and seamless payment options. This leads to greater satisfaction, improved adherence to care plans, and strengthened patient-provider relationships.
Streamlined Workflows: Automating administrative tasks, such as collecting patient information, verifying insurance eligibility, and collecting payments, frees up staff time for more meaningful patient interactions, reduces wait times, and improves overall practice efficiency.
Improved Revenue Cycle Management: Phreesia's solutions optimize billing processes, reduce claim denials, and accelerate collections, leading to increased revenue, fewer billing errors, and improved financial health for healthcare organizations.
Increased Patient Engagement: By providing patients with digital tools to manage their health information, schedule appointments, communicate with providers, and make payments, Phreesia encourages active participation in their care, leading to better health outcomes and reduced costs.
Enhanced Clinical Insights: By collecting and analyzing patient data, Phreesia provides valuable insights to providers, enabling personalized care plans, proactive interventions, and improved population health management.
Improved Communication and Coordination: Phreesia facilitates communication between providers, patients, and staff, ensuring everyone stays informed and on the same page, leading to better care coordination and seamless transitions between care settings.

Industry Expertise

Phreesia has a deep understanding of the healthcare industry, with expertise in patient engagement, clinical workflow optimization, and revenue cycle management. It provides solutions that address key challenges faced by healthcare providers, such as improving patient satisfaction, reducing administrative burdens, and streamlining reimbursement processes.

Phreesia Reviews

Average customer reviews & user sentiment summary for Phreesia:

81 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Phreesia reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Saves time and reduces paperwork: Patients can complete forms and update information electronically, freeing up staff time and reducing paper clutter.
Improves communication and engagement: Automated appointment reminders, post-visit instructions, and educational materials keep patients informed and involved in their care.
Streamlines billing and payments: Secure online payment options allow patients to pay bills easily and conveniently, reducing outstanding balances.
Enhances patient satisfaction: A more efficient and convenient experience leads to higher patient satisfaction and loyalty.
Provides valuable data and insights: Phreesia collects data on patient interactions and preferences, helping practices improve workflows and personalize care.

Cons

Technical glitches and outages: Occasional system downtime or technical issues can disrupt patient flow and workflow.
Complexity for some users: The interface may be overwhelming for some patients, particularly older adults or those with limited technical skills.
Potential for data errors: Data entry errors can occur if patients are not careful or unfamiliar with the system.
Limited customization options: Practices may have limited control over the look and feel of the patient experience.
Cost concerns: The cost of Phreesia, especially for smaller practices, can be a barrier to adoption.

Researcher's Summary:

Phreesia's user reviews paint a mixed picture, highlighting both its strengths and potential drawbacks. On the positive side, users praise its efficiency and convenience: "Phreesia has been a game-changer for our practice. Check-in times are down, patients are happier, and our staff is freed up to focus on providing quality care." Users also appreciate its communication features: "Automated appointment reminders and post-visit instructions have significantly reduced our no-show rate and kept patients informed." However, some reviews mention user interface complexity, particularly for less tech-savvy patients: "The interface can be a bit confusing for older folks, especially if they're not comfortable with computers." Additionally, technical glitches and outages have been cited as drawbacks: "We've had a few system crashes that really disrupted our workflow and frustrated patients." Compared to similar products, Phreesia often receives praise for its data collection and integration capabilities: "We've gained valuable insights into patient preferences and interactions through Phreesia's data, which has helped us improve our workflow and personalize care." However, its cost can be a concern for smaller practices: "While Phreesia offers great features, the price tag can be steep for smaller practices like ours." Overall, Phreesia seems to be a powerful tool for enhancing patient engagement, but its success seems to depend on factors like practice size, patient demographics, and technical expertise. As one user aptly sums it up: "Phreesia can be a great investment, but it's important to weigh its strengths and weaknesses against your specific needs and budget."

Key Features

Notable Phreesia features include:

Digital Check-In: Enables patients to complete registration and medical history forms on their own devices, verify insurance, and sign consent forms electronically, reducing wait times and paperwork.
Patient Portal: Offers a secure online platform for patients to access health records, communicate with providers, schedule appointments, request prescription refills, and make payments.
Mobile App: Extends patient engagement capabilities to smartphones and tablets, allowing patients to check in, view upcoming appointments, access health information, and pay bills on the go.
Integrated Payments: Provides a secure and convenient way for patients to pay copays, deductibles, and outstanding balances online, at the kiosk, or through the mobile app, using various payment methods.
Reminders and Notifications: Sends automated appointment reminders, medication refill alerts, and other important notifications to patients via text, email, or voice calls, improving adherence and reducing no-shows.
Patient Satisfaction Surveys: Gathers feedback from patients about their experiences, enabling providers to identify areas for improvement and enhance patient satisfaction.
Analytics and Reporting: Provides insights into patient engagement metrics, practice performance, and revenue cycle trends, helping providers make data-driven decisions.
Customizable Workflows: Allows practices to tailor the software to their specific needs and workflows, ensuring a seamless fit with their existing processes.
Integration with EHR Systems: Integrates with most major electronic health record (EHR) systems, streamlining data exchange and reducing manual data entry.

Approach to Common Challenges

Patient Intake and Registration: Phreesia's digital check-in and registration forms allow patients to complete paperwork electronically, reducing wait times and improving accuracy.
Patient Access to Health Information: The patient portal and mobile app provide patients with secure, 24/7 access to their health records, test results, and care plans.
Patient Communication: Messaging features within the portal and app enable secure bidirectional communication between patients and providers, facilitating care coordination and addressing questions promptly.
Appointment Scheduling and Reminders: Online scheduling and automated reminders reduce no-shows and improve patient adherence to care plans.
Patient Payments: Integrated payment options make it convenient for patients to pay bills online, at the kiosk, or through the mobile app, reducing administrative burden and accelerating revenue collection.
Patient Satisfaction: Phreesia's features enhance the patient experience, leading to greater satisfaction and improved outcomes.

Cost Of Ownership

Frequently asked questions regarding Phreesia pricing include:

Q: What are the different pricing plans available for Phreesia?
A: Phreesia offers customized pricing plans based on the size of your practice, the number of providers, and the specific features you need. Contact Phreesia directly for a tailored quote.
Q: Are there any additional fees or costs associated with using Phreesia?
A: There may be additional fees for certain features, such as payment processing or integration with third-party systems. These fees will be outlined in your quote.
Q: What is the typical return on investment (ROI) for Phreesia?
A: Phreesia can help practices save money by reducing administrative costs, improving patient collections, and increasing patient satisfaction. The average ROI for Phreesia is estimated to be 300%.

Limitations

Notable limitations of Phreesia include:

Customization Restrictions: Limited options for customizing workflows and forms, potentially hindering alignment with specific practice needs.
Integration Challenges: Occasional difficulties integrating seamlessly with certain EHR systems, requiring manual workarounds and data entry.
Patient Portal Functionality: Lacks robust features like appointment scheduling and prescription refill requests within the patient portal, limiting patient self-service options.
Mobile App Capabilities: Limited functionality in the mobile app compared to the web-based portal, restricting patient engagement on mobile devices.

FAQ

Frequently asked questions regarding Phreesia include:

Q: Does Phreesia integrate with existing practice management software?
A: Yes, Phreesia seamlessly integrates with over 80 leading practice management systems, eliminating the need for double entry and streamlining workflows.
Q: How does Phreesia protect patient privacy and data security?
A: Phreesia adheres to strict HIPAA compliance standards and utilizes advanced encryption technologies to safeguard sensitive patient information.
Q: Can patients complete forms and questionnaires on their own devices?
A: Yes, Phreesia offers a mobile app and web portal that allow patients to complete forms, view visit summaries, and manage their health information from any device.
Q: Can patients pay their bills through Phreesia?
A: Yes, Phreesia provides secure online payment options, including credit cards, HSA/FSA cards, and payment plans, to facilitate convenient bill payments.
Q: Can Phreesia send appointment reminders and follow-up messages to patients?
A: Yes, Phreesia's automated communication features allow practices to send personalized reminders, confirmations, and post-visit instructions to patients, enhancing engagement and reducing no-shows.