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#37

ADP RUN is ranked #37 in the Employee Feedback Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

ADP RUN Pricing

Based on our most recent analysis, ADP RUN pricing starts at $79 (Monthly).

Price
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Starting From
$79
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

ADP RUN is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ADP RUN:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ADP RUN Benefits and Insights

Why use ADP RUN?

Key differentiators & advantages of ADP RUN

  • Ensure Compliance: Plan for tax season (it’s never too early and let's be honest, everyone dreads it). ADP RUN handles filing and paying your company’s taxes.
  • Manage Overtime: Stay on top of overtime by managing schedules and checking worker classifications. The system comes with support for state unemployment insurance and garnishments.
  • Save Time: Automate payroll and onboarding tasks, kick off off-cycle payrolls, and streamline data entry with convenient worksheets. You can also adjust or correct past payments within the current quarter. The payroll dashboard provides a clear view of all ongoing and past payrolls, with relevant codes highlighted, and shows both in-progress and recently approved payrolls to keep everything organized.
  • Create an Employee Handbook: Keep employees informed about compliance issues and company standards with built-in tools for creating and maintaining employee handbooks (which are viewable online).
  • Go Digital: Reduce physical paperwork by storing company and employee documents digitally via a document vault, which includes a library of templates with best practices.
  • Provide Retirement Planning for Employees: Create retirement plans, including 401(k) and SIMPLE IRA.
  • Offer Employee Self-Service: Let employees access information, from benefits and retirement details to weekly pay stubs.
  • Receive HR Support: Integrate with ADP’s HR solution for expert support, toolkits and training, checkups, and legal assistance. Access resources on healthcare compliance, HR documents, state and federal forms, and pages for tracking employee information.
  • Educate Employees: Provide training courses on topics like sales and sexual harassment.

Industry Expertise

ADP has 75 years of experience and launched RUN in 2010. RUN powered by ADP is used by small businesses, HR teams, payroll admins and business owners, including those in hospitality, restaurant, manufacturing, construction, financial services, healthcare, retail, technical services, and more.

According to their website, they have a client base of nearly 800,000 small business clients.

ADP RUN Reviews

Average customer reviews & user sentiment summary for ADP RUN:

User satisfaction level icon: excellent

2835 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ADP RUN reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: A whopping 88% of users found the design intuitive and user-friendly, including the mobile app. Specifically, the payroll side is noted for its clear presentation.
  • Excellent Customer Service: 82% of ADP RUN users praise its customer service, particularly the prompt assistance and effective issue resolution through the 24/7 chat feature.
  • Efficient Reporting: Users enjoy ADP RUN's reporting for ensuring accurate P&L allocation and payroll tracking. The report generator helps tailor payroll reports for seamless integration with accounting files for a more comprehensive overview.
  • User-Friendly Payroll Processing: Most users find the payroll feature easy and efficient. They appreciate the quick data entry process and fail-safe questions to prevent errors.
  • 24/7 Customer Service: RUN offers phone and online support to ensure the speedy resolution of issues. In reviews, users say customer service is polite, knowledgeable and effective.
  • Automated Tax Filing: Companies can leave all their taxes to RUN. They don’t have to worry about filing on time. Instead, they can trust experienced professionals to handle it.
  • Easy to Use: The platform is easy to navigate and use, with a relatively small learning curve.
  • Multiple Reports: Built-in reports are easy to generate; you can also “favorite” frequent reports to save time. They’re also convenient to view online and export as a PDF or Excel file.

Cons

  • Limited Timesheets: Some express a desire for a customizable timesheet.
  • PTO Woes: Users have mixed experiences with ADP RUN's PTO feature. They encounter challenges with managers not receiving timely alerts for PTO requests and being directed to incorrect pages when trying to approve requests. There's a desire for more customization options, particularly in setting PTO features tailored to individual employee needs.
  • Holiday Time Off: Some users also face difficulties updating company holidays for specific pay classes within the system.
  • Tax Questions: Some users request additional clarity when setting up earning and deductions tax status in payroll.
  • Add-Ons Get Expensive: Not all functionalities are available in the main application.
  • Costly Upgrades: It’s relatively expensive, and upgrading from one tier to the next isn’t always seamless. It’s not the most affordable for companies with many pay cycles per month. Other payroll options offer similar functions and cost less.
  • Difficult/Limited Functionality: Some issues include:
    • Users can’t edit payroll after submission.
    • No feature for escalating to supervisors.
    • Hard to remove workers hired to cover during vacations.
    • No unlimited payroll runs.
    • No option to create multiple paychecks for one person during the pay cycle.
  • Implementation Miscommunication: Some reviewers have reported poor communication when working through implementation issues. However, some say that after setup, it’s easy to use, and potential hurdles are worth the trouble.
  • Slow Phone Customer Service: Customer service is ultimately helpful, but many users get frustrated by long wait times to speak with a rep. After all, any issue regarding money may be a serious one.

Researcher's Summary:

RUN powered by ADP is a popular payroll and HR solution for a range of small businesses, including startups and newer companies needing robust payroll and HR tools (without extensive expertise).

Its efficient tools for managing employee records, benefits and compliance help these professionals minimize manual effort. Payroll specialists and accountants or bookkeepers also benefit from ADP RUN's automation and error detection.

The main menu and search bar (with shortcuts for common tasks under it) made it easy to find what I was looking for without an annoying amount of redirects or feeling like a game of Where’s Waldo. It’s simple and uncomplicated to view your paystub and when payday is.

For admins, the payroll feature seems straightforward. View your pay period, use “Calculate Paycheck” and check dates. Get an overview of payroll either for all employees or sort by things like last name. When you log in and get to the main page, there’s also a convenient reminder(s) section called “Top To-Dos.”

For famous document misplacers, there’s a document vault that keeps important info secure and accessible.

Onboard fully from your phone, including setting up direct deposit and tax withholdings without waiting for HR to show you how. For me, working remotely makes mobile access a must-have, and ADP RUN checks that box with mobile clocking in and out, viewing company policies, PTO, and pay info. Admins can also fully get payroll done on their phones.

If anything seems off, payroll error detection activates a pop-up box asking, “Does this look right?” and gives a brief explanation of potential issues; from there, admins select “Ignore issues” or “Go back and fix.”

Run a single report or select a popular report option. View payroll details, liabilities and summaries. Choose your date range and download the report from there (on the app or desktop).

Recent reviews cite long wait times over the phone for customer service. When I called the general line, I shared my details and got a specific number to dial. I would prefer direct transfers over calling separate numbers, although this might change once you have a designated contact.

Lastly, I've noticed that the cost is higher compared to competitors like Paychex or Workday. Purchasing add-on features “a la carte” affects the cost, which may be frustrating to some users who need more in-depth functionality on a smaller budget.

The RUN Powered by ADP® Mobile Payroll app is a free download for mobile devices. With the app, you can complete payroll processing, view reports like payroll liability and access or update employee 1099 info. Additional mobile app features vary depending on Apple or Android devices, such as a chat feature for Androids and pay rate changes on Apple devices.

Overall, RUN Powered by ADP is a comprehensive payroll solution for small businesses. Its intuitive design is great for users with little to no experience in most cases. It might be pricier than some alternatives, but most users find the added cost valid, considering its user-friendly interface, payroll automation and mobile app features.

Key Features

  • Payroll: Check employee hours, adjust details like rates and bonuses, and review the payroll (helping estimate costs for your current pay period). This feature also integrates with general ledgers and exports to Xero and QuickBooks.
  • Insurance: Connects with licensed insurance pros to help pick the right coverage for your business with the ADP Insurance Agency. They've got workers’ comp, auto insurance, BOP, liability insurance and group health insurance. This setup makes it easy to handle premium payments and get certificates of insurance.
  • Mobile Solutions: Securely access the system anytime, anywhere, including clocking in and out with mobile timecards via iOS and Android-ready apps.
  • Hiring and Onboarding: Connect with ZipRecruiter to post jobs, invite candidates, access a resume database and use a wizard to create job descriptions. ADP RUN also includes background check capabilities.
  • Self Onboarding: Let employees fill out paperwork and set up account details, such as direct deposit, before their first day of work.
  • Reporting: View custom reports related to profiles, payroll, PTO and deductions. Arrange report fields with the drag-and-drop functionality and filters help you find what you need faster. Export reports in CSV, PDF or Excel formats.

Approach to Common Challenges

  • Calculating Payroll Accurately: ADP RUN automates payroll calculations, factoring in all necessary variables. It updates tax rates automatically and handles various pay types, reducing the risk of errors.
  • Tracking Employee Hours and Managing Time Off: ADP RUN integrates time and attendance tracking with payroll processing, ensuring hours worked, overtime and time-off requests are recorded and automatically reflected in payroll.
  • Keeping up With Changing Federal, State and Local Regulations: ADP RUN stays up-to-date with the latest regulatory changes and ensures compliance. It generates required tax forms and provides guidance to help meet all legal obligations.
  • Manually Managing and Updating Employee Information: ADP RUN provides self-service options for employees to update their own information, reducing administrative workload.

Cost of Ownership

Q: How much does ADP RUN cost?
A: Generally, RUN Powered by ADP starts at $79 per month, with an additional $4 per employee. Each RUN package is customizable, enabling businesses to create a scalable payroll plan. Pricing varies.

Q: Can I find exact pricing information online?
A: Exact costs are not publicly listed. To get a personalized quote, you can either complete the ADP pricing form online or contact their sales team at 844-860-1967.

Q: What payroll service plans does ADP offer?
A: ADP offers four payroll service plans:

  • Essential.
  • Enhanced.
  • Complete.
  • HR Pro.

Q: What factors influence ADP RUN pricing?
A: RUN Powered by ADP aims to be transparent with its pricing, but there can be additional costs depending on specific needs and services. Potential additional costs may include:

  • Charges for additional payroll runs outside the regular schedule.
  • Fees for processing off-cycle payments or year-end tax documents.
  • Costs for advanced reporting features or enhanced HR services.
  • Integration fees for connecting RUN with other business software.

Q: How does the pricing of RUN Powered by ADP compare to other payroll services?
A: RUN Powered by ADP is competitively priced within the payroll services market. While it's not the least expensive option, it offers robust features that justify its cost. According to most user reviews, the pricing is typically comparable to other full-service payroll providers.

The exact comparison will depend on the specific needs and size of the business. It's advisable to compare detailed quotes from multiple providers to determine the best value for your organization.

Q: How do I get a quote for RUN Powered by ADP?
A: Call 855-205-3743 or go on the website and select the Get Pricing button to fill out a quick form.

Q: Is customer support included in the base price?
A: Basic customer support is included in the base price, but premium support options, which provide more personalized assistance, may incur additional costs.

Limitations

  • The Essential plan doesn't include ZipRecruiter.
  • The amount of time it takes to get a quote varies. The first time I requested a quote via the online form on a Tuesday afternoon and received an email follow-up the following Monday morning; the second time, I emailed in the morning and got a response the same afternoon.
  • Limited customization (like customizing individual PTO and some specific reporting instead of using a template may have to be done completely from scratch).

Demo Resources

  • Website demo.
  • Self-Guided demo.
  • Click “Schedule demo” on the top right to request a demo.

FAQs

Q: What's the difference between ADP and ADP RUN?
A: ADP and ADP RUN both offer human capital management solutions, focusing on services like payroll processing, tax filing and HR functions. They aim to streamline these tasks for businesses, enhancing efficiency and compliance.

The main difference is that ADP provides a wide range of customizable solutions for all business sizes. ADP RUN specifically caters to the needs of small businesses with simpler, more user-friendly features.

Q: How do I log in to ADP RUN?
A: Open the ADP RUN login page and enter your user ID and password. If you’ve forgotten your login details, you can use the Forgot your ID/password? link to recover them.

Q: How late can I run payroll with ADP RUN?
A: The payroll approval deadline is 5:00 p.m. EST for clients in EST, MST, and CST or 4:45 p.m. PST for clients in PST on the business day before your check date.

Q: When will my invoice for ADP's fee be generated and debited?
A: Your invoice for ADP's fee will be created on the Monday after you process payroll and will be debited the following Friday.

Q: Where can I find my billing invoices in RUN?
A: Under Reports > Misc. Reports > Billing Invoices.

Q: What is RUN and Done?
A: In addition to being a clever play on words, RUN and Done lets you enter the same pay data every period. It can automate your payroll for salaried employees or contractors with standard hours and a pay rate above zero.

Note: If you have a general ledger, you need to finish setting it up before ADP RUN can process Run and Done payrolls.

Q: Can I skip RUN and Done, or is it automated every time?
A: Yes, If you prefer manual processing, RUN & Done can skip automating a selected period and handle the following pay period automatically.

Q: Can ADP RUN detect payroll errors?
A: Yes. ADP RUN reviews your payroll the day before and will email you if there's an issue and how to fix it. It also allows changes as needed at any time.

Quick Comparison

See how ADP RUN stacks up against top competitors below.

Product User Score Starting Price Ideal for Deployment Free Trial
ADP RUN 90% $79 monthly Small businesses Cloud Yes
Gusto 93% $40 monthly Small, mid-size businesses Cloud Yes
Paychex 83% $39 monthly Small, mid-size businesses Cloud, On-Premise Yes
Workday 86% $42 monthly, per employee Mid-size, large businesses Cloud No
Namely 81% $9 monthly, per employee Small, mid-size businesses Cloud, On-Premise No

Our In-Depth Review

Why do small businesses fail? Running a successful business takes a lot of work, especially in the first year, and errors are more likely to occur with smaller teams and larger workloads.

Fortunately, payroll software can act as a team of accountants, automating calculations and withholding, scheduling and processing payroll, and freeing up time for other tasks that can't be automated.

Now, the next big question is, which payroll software is best for you? Like a blind date, maybe a payroll provider looks good on paper, but will it meet expectations?

What makes ADP RUN a leader in payroll software, and what are the benefits of using it? Use the following to evaluate ADP RUN.

Q: What are your specific payroll needs and requirements?
  • Consider the size of your company, frequency of payroll, and any special considerations, like multiple pay rates or international employees.
  • ??How user-friendly is the platform?
  • Ensure the software can handle tax compliance and updates as regulations change.
  • Is the software scalable as our business grows?
  • What integrations are available?
  • Does the software offer mobile access?

Q: Can the software handle different types of compensation?
  • Consider if it can manage salaries, hourly wages, bonuses and commissions.

Q: Does the software support direct deposit, and what are the associated costs?
  • Is direct deposit included? If yes, are there additional fees?
  • If you require checks, is check printing an option? How easy is the process of check printing?
  • What’s the cut-off time for processing payroll?
  • What customer support is included for payroll questions?
  • Is there payroll error detection?
  • Ensure it fits your pay schedule (bi-weekly, bi-monthly). Does it have options for paying contractors?

Q: How does the software manage employee benefits and deductions?
  • Look for features that automate benefits administration, including health insurance, retirement plans and other deductions.

Q: What is the total cost of ownership?
  • Calculate the initial purchase price, subscription fees and any hidden costs, such as upgrades, maintenance, or additional features.

These questions are a great starting point. For a deeper dive into determining whether ADP RUN (or another payroll provider) is the right choice, check out our Payroll System Implementation Checklist.

Q: Is there a free trial for businesses?
A: Yes. The platform provides a three-month free trial to businesses that meet terms and conditions. Before users buy, it’s important to check which add-ons are essential and how that affects the price.

Q: What are the differences between ADP RUN's Essential, Enhanced, Complete and HR Pro payroll service plans? What are their features and limitations?
A: Essential: Provides basic tax filing, payroll processing and background checks. It includes an option for time tracking as an add-on. However, this plan does not include ZipRecruiter or a designated HR advisor.

Enhanced: Includes payroll processing, background checks, check security, check signing and State Unemployment Insurance (SUI).

It also provides access to ZipRecruiter and offers more flexibility in payroll and HR operations. Time tracking is available as an add-on, but it does not include a designated HR advisor.

Complete: Offers Payroll & HR Plus, encompassing advanced HR management and all features from the Enhanced plan. It’s suitable for companies with larger budgets needing extensive HR capabilities.

This plan offers the Employee Handbook Wizard, HR HelpDesk support, HR Forms and Documents, HR Tracking, and HR Training and Toolkits. Time tracking is available as an add-on, but the plan is more costly.

HR Pro: Includes Payroll & HR with additional resources for financial and HR tasks, such as HR courses, assistance with company handbooks and connection with HR professionals for consultations.

It also offers legal assistance from LegalShield, which provides advice on debt, employment and contract reviews, as well as Sexual Harassment Prevention Training that complies with legislative requirements. Time tracking is available as an add-on, but this plan is associated with a higher cost.

Key Features Review

Check out the key payroll software components below to see exactly how they impact your business.

1. Payroll Processing

  • Simple delivery and design for on-time payments.
  • Multiple payment options for paying workers like prepaid Visa cards, direct deposit or ADP checks.
  • Supports check signing. Checks can get signed by a company representative or an ADP officer through TotalPay.
  • Ten fraud protection features.
  • The general ledger interface can export journal entries from the system into integrations like Creative Solutions, QuickBooks, Xero and Wave.

2. Taxes

If you're a first-time small business owner, tax season may feel like studying for the SATs.

What's my business structure? Where do I find my employer identification number? What do I do if my business gets audited? The best way to alleviate tax season panic and avoid common tax errors is to have help through your payroll provider, like ADP RUN.

  • ADP covers fines and penalties and addresses agency inquiries in case of errors.
  • Automatic calculation and tax withdrawals from paychecks ensure seamless processing of payroll, benefits, retirement contributions, taxes, and deductions.
  • Handles federal, state, and local tax filing to minimize errors and ensure compliance with regulations.
  • Generates and sends W-2 and 1099 forms promptly to meet deadlines.
  • Monitors worker classification to manage schedules and alerts supervisors about approaching overtime limits.

3. User Interface

  • According to user reviews, the majority find the interface easy to navigate.
  • The employee access function lets users sign in, view their payment history, and view W-2s and 1099s (even from three years back).
  • It displays administrators’ tasks, in order of priority, on the home page.
  • Manage retirement accounts and enroll in paperless statements.

4. Compatibility

  • RUN works on a variety of systems and devices.
  • It’s officially supported on Windows, Mac and Linux.
  • It works across mobile—iOS and Android—tablets, desktops and laptops.

5. Reporting

  • Quick access.
  • Ability to create packets of info regarding payroll, HR, new hires and other custom options.
  • HR professionals can view, assess, customize and print reports.

6. Cloud-Based

  • It’s a cloud-based or software-as-a-service (SaaS) solution.
  • Small businesses avoid the extensive costs of an on-premise implementation.
  • Administrators have the option of subscribing to the service and starting without IT infrastructure or a long-term commitment.
  • Data is accessible from anywhere over many devices.
  • Self-hosting is not an option.
  • View paycheck details and 401(k) data.
  • Ideal if your business is looking to control every aspect of your money at a moment’s notice.

7. HR Management

  • Built-in HR tools.
  • Quick access to data.
  • Custom.
  • Go paperless with cloud data storage.
  • Track compliance issues and create handbooks and a centralized, searchable library of company documents.
  • The document library provides a place to access important HR forms, checklists, policy collateral and best-practice documents.
  • HR tracking includes overviews of employee development and performance, as well as a deep understanding of the business and assigned property.
  • Full suite of HR solutions for companies looking for robust HR management software.

8. Hiring

SMBs face many challenges when hiring, especially considering how difficult it can be to find a qualified candidate. This can weigh on your organization's overall productivity. So, it’s essential to use every available tool to streamline the process as much as possible. The built-in HR services help manage the team.

  • Integrates with the ZipRecruiter job hunting tool, letting users find candidates without leaving the dashboard.
  • Creates a smarter way to find top talent by posting job listings to hundreds of prominent job boards.
  • Scans millions of active resumes.
  • Finds the best fit and reaches out to them.

9. Onboarding

The system’s onboarding capabilities remove the pain of filing the paperwork when a new worker—whether full-time, part-time or contractor—joins the team. By completing it before the start date, prospective employees will save time sorting through papers.

  • It manages the entire process, ensuring compliance with both federal and state requirements.
  • Provides access to finances and HR.
  • Helps complete common tax forms like W-2s and 1099s.

10. Time and Attendance

ADP’s time and attendance feature — an add-on that integrates with RUN — offers accounting and other payroll service providers an easy way to ensure compliance and make recording hours simpler.

  • The reporting functionality, combined with the ability to store accurately, reduces the risk of wage and hour disparities.
  • The interface allows people to clock in and out online, at a time clock or with mobile time cards, which can be a huge timesaver.
  • As a web-based application, it also simplifies time off requests by removing manual labor, increasing efficiency and reducing errors.

11. Integrations

ADP programs integrate with many other human resource products, including popular accounting software:

  • Xero.
  • Wave.
  • QuickBooks.

Because of the integration options, exporting and sharing data between systems is much more straightforward. Check with ADP to ensure these products are compatible with your systems.

ADP Integrations:

  • Benefits Administration: BerniePortal, Employee Navigator, Flock and PlanSource
  • Employee Benefits: Core ID, LifeMart, LoanGifting, MeYou Health, PayActiv and SmartDollar
  • ERP: FinancialForce, Infor, Oracle, SAP SuccessFactors and Workday
  • LMS: Cornerstone, Grovo, SAP Litmos and Mastery Training Services
  • POS: Aloha, Clover, MICROS, POSiTouch, other ADP programs, Revel, Toast and Upserve
  • Productivity and Collaboration: Docufree, Microsoft Teams, Miller Heiman Group, OrgChart Now, Pingboard, Slack and Workplace by Facebook
  • Recruiting/Onboarding: Avionté, ClearCompany, iCIMS, Jobvite, TalentReef, TempWorks, TextRecruit and ZipRecruiter
  • Time and Attendance: ClockShark, Deputy, Dolce, Homebase, MakeShift and TSheets

12. Setup Wizards

RUN has several setup wizards, including:

  • Company Setup Wizard: Walks HR pros through entering company information and setting up necessary pages.
  • New Hire Wizard: Creates employees and contractors in the system.
  • Prior Payroll Amounts Wizard: Adds previous payroll information. Users will lose access if they don’t complete this before processing the first payroll.
  • Employee Handbook Wizard: Creates professional worker handbooks following federal laws.

13. Other Features

  • Background Checks: Administrators can conduct background checks in the applicant’s current country. It includes a criminal background check, SSN validation and more.
  • Benefits: The tech handles health insurance, workers’ compensation, retirement planning, 401(k), IRAs and other benefits.
  • Discounts: Employees get discounts for local and national brands/retailers.
  • State Unemployment Insurance: It handles state unemployment insurance by reviewing the account for errors and auditing the SUI experience rate (tax rate). They’ll also communicate with agencies in any state where users pay unemployment insurance.
  • Security: RUN follows ISO 9001:2015 and ISO/IEC 27001:2013 standards. This means it follows statutory & global regulatory requirements and has processes in place to keep data confidential and safe.

The Bottom Line

Overall, RUN is a solid choice for small businesses that want an efficient and versatile solution. It handles basic payroll management, seamlessly integrates with other applications and is easy to use after implementation.

Automating payroll, taxes, benefits and more is a big help for small businesses. Despite some drawbacks like average customer support, tricky implementation and lacking features, RUN has a strong reputation that sets it apart.

Just be mindful of potential high costs for add-ons, plan your financial strategy and implementation carefully, and ensure it meets all your needs. RUN Powered by ADP could be a good fit for your organization.
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