SurePayroll Reviews & Pricing

by SurePayroll | Founded 1999, Glenview, IL

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Overview Pricing Benefits Reviews Features

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What is SurePayroll?

Industry Specialties: Serves all industries

SurePayroll is a web-based solution suitable for small businesses with less than 100 employees. Users can choose from two versions of the software — one for smaller operations. The other serves the needs of individual households that employ a nanny or other caretakers. The full-service solution assists with managing benefits and workers’ compensation. It can also help with processing pay, employee screening and more. Overall, it’s run over 10 million payrolls and supports more than 6,000 different taxes.

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User Sentiment

Based on 611 reviews:

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SurePayroll Pricing

Based on our most recent analysis, SurePayroll pricing starts at $30 (Monthly).

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Starting From: $29.99
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

SurePayroll is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SurePayroll:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SurePayroll Benefits and Insights

Why use SurePayroll?

Key differentiators & advantages of SurePayroll

Time and Money Saver: Customize the payroll package by adding only necessary features. Cut down on tedious data entry and human error by bringing the process online, streamlining and standardizing it.
More Convenient: Calculate employee pay from any internet-connected device within minutes. Let users access their personal information and use the self-service options to take control of their finances. Run payroll on the same or the next day after scheduling.
Expedited Payroll: Withdraw funds and process payroll from the business in half the time of many other options. Keep payments in account longer with the two-day debit period.
Fix Errors Quickly: Cancel the entire process within a specific window and the payroll won’t run. Suitable for fixing issues that come up unexpectedly.

Industry Expertise

Paychex Inc. acquired SurePayroll in 2011. Publications such as CNNMoney, FOX Business, Inc. Magazine, Small Business Trends, TechCrunch and USA Today have written about the platform. It was discussed as an industry leader in reports such as, “Payroll Management Software Market By Type (On-premise Payroll Management Software, Software-as-a-service (SaaS) Payroll Management Software, Cloud-hosted Payroll Management Software), By Application (Small Businesses, Medium-sized Businesses, Large Enterprises), and By Region - Overall In-depth Analysis, Global Market Share, Top Trends, Professional & Technical Industry Insights 2020 - 2026,” “Global Payroll and Accounting Services Market Size Share Growth Analysis and Forecast Outlook by 2026,” and “Global Payroll Outsourcing Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread.)”

SurePayroll Reviews

Average customer reviews & user sentiment summary for SurePayroll:

611 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SurePayroll reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Over 80% of users who talked about usability found the system simple to adopt and navigate.
Excellent Functionality: Reviewers who discussed features were pleased in over 70% of comments.
Expedient Payroll Processing: Just under 70% of users who talked about the payroll functions felt they were quick and easy to use.
Printable Checks: Users liked the ability to print checks in just under 70% of reviews that discussed it.
Knowledgeable Customer Service: Over 60% of users who talked about the support felt they were knowledgeable, responsive and helpful.

Cons

Implementation Issues: Over 80% of reviewers who talked about the setup process said they ran into issues.
Too Pricey for Some: While 56% of commenters said the price was appropriate for small businesses, a significant minority of 44% found it too expensive.

Researcher's Summary:

SurePayroll is an online payment management system. Many reviewers were pleased with its performance. They said it was easy to use and learn and were happy with its features, especially the tax calculation and filing abilities. Commenters who required physical checks were delighted that it was easy to print and customize them. Most learners liked the helpful customer service and said that the payroll processing was quick and painless. Setup issues were a recurring complaint, with a couple of commenters saying they had problems with integrations. Last, reviewers were extremely mixed on the price. Some felt it was too pricey for small businesses; some thought it was right in their budget. SurePayroll may be a good option for small and medium-sized organizations.

Key Features

Multiple Pay Options: Process multiple pay rates as well as bonuses. Pay for various types of workers, such as 1099 contractors or W-2 workers. Use physical paychecks, direct deposit and deposit checks into different bank accounts to pay employees.
Auto Payroll: Set up the system to run payroll automatically with unlimited runs. Run both same-day and next-day payroll.
Tax Filing: File and pay taxes automatically at both the state and federal levels. File taxes in all states, including a tax service unique to Pennsylvania. Get peace of mind with a no tax penalty guarantee where SurePayroll promises to resolve issues with the IRS and pay if they are at fault.
HR Services: Helps with HR benefits and tasks such as 401(K), workers’ compensation, health insurance, employment screenings and more through the Payroll Plus option.
Employee Self-Service: Let employees access pay stubs, W-2’s, 1099-MISC forms and more through the mobile app. Receive email notifications when documents are ready to view.
Employee Self-Service: Let employees access pay stubs, W-2’s, 1099-MISC forms and more through the mobile app. Receive email notifications when documents are ready to view.
Employee Profiles: Receive alerts about important dates, such as employee birthdays or anniversaries. Organize employee information to streamline reporting processes.
Integrations: Link various programs to expand functionality with apps for attendance, time, Intuit Quickbooks, Less Accounting and Xero.
Nanny Payments: Pay nannies as a small business and pay Social Security and Medicare. Follow a guide through the specific tax requirements for those employing domestic childcare workers.
Time Tracking: Allow employees to clock-in and clock-out through the platform. Track and approve these submissions.

Suite Support

Users can access support by email, phone or live chat Monday through Saturday.

Email: Support experts are available to assist users via web chat 24/7. Users can access the webchat directly through the vendor’s website.

Phone: Phone support is open Monday through Friday from 7:00 a.m. to 8:00 p.m. CT, as well as Saturday from 9:00 a.m. to 1:00 p.m. CT. Phone calls get answered in less than a minute.

Training: It doesn’t offer self-learning or training resources. However, there are answers to a few common user questions listed on the FAQ page of the website and blog articles on various payroll topics.

Tickets: Users cannot submit support tickets.