Clover Reviews & Pricing

by Clover Network | Founded 2012, Sunnyvale, CA

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Overview Pricing Benefits Reviews Features

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What is Clover?

Industry Specialties: Serves all industries

Clover is an all-in-one point of sale system that helps users manage staff and clients, monitor inventory, create and view reports and track revenue streams. Users can personalize workflows by integrating multiple modules and third-party developers. Its dashboard simplifies real-time monitoring of sales, refunds and customer spending from any device.-

It connects to the cloud, allowing users to access sales, reimbursements, deposits and reports regardless of location. It also offers hardware like Clover Mini, flex, go device and a station with a cash drawer and receipt printer.

Pros

Reliable hardware & design
User-friendly interface
Strong customer support
Variety of apps & integrations
Competitive pricing for low volumes

Cons

Higher fees for high volume
Limited reporting & inventory
Costly hardware upgrades
Contracts for some plans
Not ideal for complex needs

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 376 reviews:

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Product Screenshots and Videos

Clover Pricing

Based on our most recent analysis, Clover pricing starts at $0 (Per Transaction, 2.3% Flat Rate).

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Price: $
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Starting From: $0.10
Pricing Model: Per Transaction, 2.3% Flat Rate
Free Trial: Yes, Request for Free

Training Resources

Clover is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Clover:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Clover Benefits and Insights

Why use Clover?

Key differentiators & advantages of Clover

Streamlined operations: Simplify daily tasks like checkout, inventory management, and employee management, freeing up time and resources for other aspects of your business.
Enhanced customer experience: Offer your customers faster checkout times, convenient payment options, and loyalty programs to build stronger relationships and boost repeat business.
Data-driven insights: Gain access to comprehensive sales reports, inventory tracking, and customer analytics to make informed decisions about your business, optimize operations, and identify growth opportunities.
Scalability and flexibility: Adapt to your evolving business needs with a variety of hardware options, app integrations, and customizable features, ensuring your POS system grows alongside your business.
Reliable support: Access dedicated customer support via phone, email, and online resources to get help quickly and resolve any issues that may arise.
Security and peace of mind: Benefit from industry-leading security features to protect your customer data and financial information, giving you peace of mind and building trust with your customers.
Improved employee efficiency: Empower your employees with easy-to-use tools for managing orders, tracking tasks, and accessing customer information, leading to increased productivity and better customer service.
Mobile accessibility: Manage your business on the go with Clover's mobile app, allowing you to take payments, track sales, and monitor inventory from anywhere.
Integration with existing tools: Connect Clover with your existing accounting software, marketing platform, and other business tools to create a seamless workflow and eliminate data silos.
Payment flexibility: Accept a wide range of payment methods, including credit cards, debit cards, contactless payments, and gift cards, to cater to your customers' preferences and boost sales.

Industry Expertise

While Clover caters to a wide range of businesses, it shines in specific industries like restaurants and retail. For restaurants, Clover boasts features like table management, menu customization, and kitchen display systems, optimizing workflow and service. Similarly, retailers benefit from Clover's inventory management, barcode scanning, and loyalty program options, streamlining operations and customer engagement.

Clover Reviews

Average customer reviews & user sentiment summary for Clover:

376 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Clover reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of use: Praised for its intuitive interface and touchscreen operation, enabling quick learning and adoption for new employees, saving training time and boosting efficiency.
App customization: Users love the vast app marketplace offering industry-specific integrations and features, like appointment booking for salons or online ordering for restaurants, tailoring Clover to unique business needs.
Data-driven insights: Detailed sales reports and inventory tracking are seen as game-changers, providing valuable data to optimize operations, identify marketing opportunities, and make informed business decisions.
Reliable hardware: Users appreciate the quality and durability of Clover hardware, minimizing downtime and disruptions during peak hours, with features like offline payments ensuring service even without internet.
Scalability and flexibility: Clover's ability to adapt to growing businesses is a plus, with various hardware options and plan upgrades facilitating smooth transitions as transaction volume and business needs increase.

Cons

Higher monthly fees for high volume: While competitive for low-volume businesses, Clover's transaction fees and higher-tier plan costs can become significant for businesses processing large volumes, making other options like Stripe potentially more cost-effective.
Limited reporting customization: Users with complex reporting needs may find Clover's report customization options insufficient, lacking the depth and flexibility offered by dedicated business intelligence tools or high-end POS systems.
Potential hardware lock-in: Some features require specific Clover hardware, making switching to other POS systems or even upgrading within Clover potentially expensive as existing hardware may not be compatible.
Occasional app limitations: While the app marketplace is vast, certain industry-specific features or integrations may be missing, requiring workarounds or alternative solutions if Clover doesn't fully address a specific business need.
Steeper learning curve for complex features: While basic operations are user-friendly, advanced features like inventory management or employee roles can require more training and familiarization, potentially slowing down adoption for some users.

Researcher's Summary:

Clover shines for its user-friendly interface and extensive app marketplace, winning praise for its ease of use and flexibility. "It took my new employee barely a day to get comfortable with the system," one restaurant owner shared. Users rave about the ability to customize Clover with industry-specific apps, like a salon owner who added online booking, saying it "streamlined appointments and boosted customer satisfaction." However, Clover's appeal may wane as businesses scale. Some users feel constrained by the reporting capabilities, wishing for the deeper customization offered by competitors like Shopify POS. "Clover reports were too basic for analyzing my inventory trends," noted one retailer. Additionally, transaction fees for high-volume businesses can become a sticking point compared to more cost-effective options like Stripe. Finally, some users caution about potential hardware lock-in, where switching to different POS systems or even upgrading within Clover can be expensive due to incompatible hardware. This can be a deal-breaker for businesses unsure about their long-term needs. Overall, Clover excels for smaller businesses or those prioritizing ease of use and app integrations. However, its limitations in reporting, fee structure, and hardware flexibility become more apparent as businesses grow, pushing them towards more powerful and scalable POS solutions. Ultimately, the choice boils down to prioritizing user-friendliness and flexibility in the early stages versus advanced features and scalability as a business matures.

Key Features

Notable Clover features include:

Intuitive interface: Easy-to-use touchscreen interface for quick navigation and efficient transactions.
Payment processing: Accepts major credit cards, debit cards, contactless payments, gift cards, and more.
Inventory management: Track stock levels, set alerts, and generate purchase orders to optimize inventory control.
Employee management: Track employee hours, assign permissions, and manage payroll with ease.
Sales reporting: Generate detailed sales reports to track revenue, analyze trends, and make informed business decisions.
Customer management: Store customer information, track purchase history, and create loyalty programs to foster customer relationships.
App marketplace: Access a wide range of third-party apps to extend Clover's functionality and cater to specific business needs.
Hardware options: Choose from various terminals, card readers, and printers to create a custom POS setup that suits your business.
Mobile app: Manage your business on the go with Clover's mobile app for iOS and Android devices.
Cloud-based: Access data and manage your POS system from anywhere with an internet connection.
Security: Protects sensitive customer data with industry-leading security measures.
Customer support: Offers 24/7 customer support via phone, email, and online resources.

Approach to Common Challenges

Slow checkouts: Clover's intuitive interface and fast payment processing speed up checkouts, reducing wait times and improving customer satisfaction.
Inventory management: Real-time inventory tracking, alerts, and purchase order generation help businesses avoid stockouts and overstocking, optimizing inventory levels and reducing waste.
Limited reporting: Clover offers comprehensive sales, inventory, and customer reports, providing valuable insights to make data-driven decisions and improve business performance.
Lack of integration: Clover's app marketplace and integrations with popular accounting, marketing, and e-commerce platforms create a unified system, streamlining workflows and reducing manual data entry.
Security concerns: Clover employs industry-leading security measures like PCI compliance, encryption, and tokenization to protect sensitive customer data and prevent fraud.
Poor customer support: Clover offers 24/7 customer support via phone, email, and online resources, ensuring businesses can get help quickly when needed.
Scalability challenges: Clover's range of hardware options and customizable features allow businesses to adapt their POS system as they grow, accommodating evolving needs.
Mobility limitations: Clover's mobile app empowers business owners and employees to manage sales, inventory, and customer interactions from anywhere, providing flexibility and convenience.

Cost Of Ownership

Frequently asked questions regarding Clover pricing include:

Q: How much does Clover POS cost per month?
A: Clover offers multiple plans with varying monthly fees ranging from $14.95 to $160 per month. The specific cost depends on your business type, desired features, and number of POS devices. For example, a basic retail plan starts at $60 per month, while a full-service restaurant plan starts at $160 per month. Additionally, transaction fees apply, typically at 2.6% + 10¢ per card-present transaction.
Q: Is Clover cheaper than Square or other POS systems?
A: For low-volume businesses, Square may be cheaper with its free plan and 2.6% + 10¢ transaction fee. However, as your transaction volume increases, Clover's competitive transaction rates and bundled features can become more cost-effective than Square's per-transaction fees. Compared to other POS systems, Clover's pricing varies depending on features and needs, so direct comparisons require careful analysis of specific requirements.
Q: Are there any hidden costs with Clover?
A: While upfront hardware costs can be minimal with certain plans, additional hardware purchases, exceeding included transaction volumes, and certain app integrations can incur additional charges. Be sure to carefully review your chosen plan and understand its limitations to avoid unexpected costs.

Limitations

User feedback indicates the following limitations of Clover, as of the time of this review:

Costly.
Limited onboarding tools and functionalities for small-size businesses.
Too many customization options.
Poor customer support channels.

Suite Support

Users can schedule a personalized sales demo on request.

Email: Not mentioned on the website.

Phone: +1 (866) 656-7619 for sales support. U.S merchants can use the ‘Call Me’ option to request a callback.

Training: Access guides, videos and FAQs.

Tickets: Not mentioned on the website.

FAQ

Frequently asked questions regarding Clover include:

Q: Is Clover suitable for my type of business?
A: Clover caters to a wide range of businesses, from retail and restaurants to salons and professional services. However, its feature set and pricing plans are better suited for businesses with moderate to high transaction volume compared to low-volume businesses like solopreneurs.
Q: How does Clover integrate with other software I use?
A: Clover offers a robust app marketplace with integrations for popular accounting, marketing, CRM, and e-commerce platforms. Additionally, Clover's open API allows developers to create custom integrations for specific needs.
Q: How secure is Clover's payment processing?
A: Clover prioritizes security with PCI compliance, tokenization, and encryption technologies to protect sensitive customer data. They also offer fraud prevention tools and 24/7 security monitoring.
Q: How does Clover handle customer support?
A: Clover provides 24/7 customer support via phone, email, and online resources. Users appreciate the availability of phone and live chat support for urgent issues, although longer wait times may occur during peak hours.
Q: How easy is Clover to learn and use?
A: Clover is known for its user-friendly interface and intuitive touchscreen operation. Most users find it easy to learn and navigate without extensive training, making it suitable for both tech-savvy and non-technical employees.
Q: How does Clover compare to other POS systems in terms of features?
A: Clover's feature set depends on the chosen plan, but generally compares favorably to other POS systems. Its strengths lie in inventory management, reporting, employee management, and app integrations. However, certain specialized features like advanced table management in restaurants may be better addressed by specific industry-focused POS solutions.