Epos Now Reviews & Pricing

by Epos Now | Founded 2011, Norwich, England

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What is Epos Now?

Industry Specialties: Retail and Hospitality

Epos Now is a cloud-based point-of-sale (POS) system designed for retail and hospitality businesses. It streamlines operations with features like inventory management, multi-channel sales, and customizable dashboards. Its strengths lie in flexibility and affordability, making it ideal for startups and growing businesses. Users praise its ease of use, wide range of integrations, and reliable customer support. Compared to similar products, Epos Now shines in its app store, offering numerous add-ons to tailor the system to specific needs. However, some users report limitations in advanced reporting and scalability for larger businesses. Pricing starts at a low monthly fee per device, with additional costs for advanced features and integrations.

Pros:

Easy for staff
Inventory control
Sales insights
App integrations
Flexible plans

Cons:

Limited trial
Add-on costs
Support inconsistency
Limited customization
Hardware concerns

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment i

Based on 596 reviews:

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#9

Epos Now is ranked #9 on the top 10 POS Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Epos Now Pricing

Based on our most recent analysis, Epos Now pricing starts at $39 (Monthly).

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Starting From: $39
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Epos Now is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Epos Now:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Epos Now Benefits and Insights

Why use Epos Now?

Key differentiators & advantages of Epos Now

Simplified Operations: Streamline your workflow with intuitive sales processing, inventory management, and reporting tools, freeing up time and resources for what matters most.
Enhanced Insights: Gain valuable data-driven insights into your business performance. Track sales trends, identify top-selling items, and analyze customer behavior to make informed decisions.
Customer-Centric Focus: Delight your customers with faster service, flexible payment options, and loyalty programs. Build stronger relationships and keep them coming back for more.
Scalable Growth: Easily adapt your POS system to your evolving needs. Add new locations, integrate with online platforms, and manage multiple sales channels seamlessly.
Cost-Effective Solution: Choose from flexible pricing plans that fit your budget and scale with your business. Enjoy a low monthly fee with no hidden costs or long-term contracts.
Empowered Team: Equip your staff with user-friendly tools that boost efficiency and productivity. Improve accuracy, reduce errors, and ensure everyone is on the same page.
Mobile Accessibility: Access your POS system and key business data from anywhere, anytime. Manage your business on the go and stay connected even when you're not on site.
Secure and Reliable: Enjoy peace of mind knowing your data is safe with cloud-based storage and industry-leading security measures. Count on reliable performance and minimal downtime.
Adaptable and Customizable: Tailor Epos Now to your specific needs with a wide range of add-on apps and integrations. Create a POS system that works for you, not the other way around.
Ongoing Support: Benefit from helpful and responsive customer support. Get your questions answered, access training resources, and ensure you're getting the most out of your POS system.

Industry Expertise

While Epos Now excels as a general POS solution, its strengths truly shine in the retail and hospitality sectors. Streamlined inventory management, table and kitchen tools for restaurants, and integrations with popular delivery platforms make it a favorite for fast-paced environments. User-friendly features and flexible pricing cater to both startups and established businesses, helping them manage daily operations and grow their customer base.

Epos Now Reviews

Average customer reviews & user sentiment summary for Epos Now:

596 reviews

74%

of users would recommend this product

Epos Now has a 'good' User Satisfaction Rating of 74% when considering 596 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Epos Now reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy for Staff: The intuitive interface and minimal training requirements are praised by users, including small businesses with staff of varying tech skills.
Inventory Control: Real-time stock tracking and low-stock alerts are cited as game-changers, preventing stockouts and improving order accuracy.
Sales Insights: Users highlight valuable reporting tools that provide actionable insights into sales trends, employee performance, and customer behavior.
App Integrations: Connecting seamlessly with popular accounting, loyalty, and delivery apps is appreciated for streamlining workflows and reducing manual data entry.
Flexible Plans: Users love the range of plan options with competitive pricing, allowing them to scale the software with their business needs.

Cons

Limited Free Trial: Some users find the 30-day trial period insufficient to fully explore the features and compatibility with their specific needs.
Add-on Costs: Essential features like advanced reporting or certain app integrations require additional monthly fees, potentially pushing up the overall cost beyond initial expectations.
Customer Support: While generally praised, occasional user reviews mention inconsistencies in the responsiveness and helpfulness of customer support, particularly through email inquiries.
Limited Customization: Some users, especially in niche industries, express a desire for deeper customization options for the interface and functionalities to perfectly fit their specific workflow.
Hardware Concerns: While offering hardware bundles, occasional reports mention issues with specific hardware options in terms of durability or compatibility, requiring replacements or alternative sourcing.

Researcher's Summary:

Recent user reviews of Epos Now reveal a spectrum of experiences. Praise centers around its user-friendly interface, robust inventory management, and actionable sales insights. These strengths, particularly the intuitive design, benefit smaller businesses with diverse staff skillsets, giving Epos Now an edge over tech-heavy competitors like Square or Shopify. Affordability adds to its appeal. However, limitations emerge for complex operations. Users call for more granular customization and highlight occasional gaps in customer support responsiveness, especially via email. Furthermore, optional fees for vital features like advanced reporting or select app integrations can inflate the initial cost, potentially swaying users towards competitors with more comprehensive plans. In conclusion, Epos Now excels in simplicity, affordability, and real-time data, making it a strong contender for businesses prioritizing ease of use and core POS functionalities. However, businesses with niche requirements or intricate workflows may find greater value in exploring competitors for enhanced feature fit and potentially lower long-term costs.

Key Features

Contactless Dining: Facilitate a coherent ordering and dining experience with an online, ticket-based system. Access the menu, make customizations, add notes, place orders and make payments using QR codes or a URL. Use error-free business management tools to reduce wait times and boost operational efficiency.
Inventory Management: Track business functions and optimize the supply chain using efficient inventory management tools. Centrally manage merchandise, fulfill orders, process payments, scan barcodes, set stock alerts and streamline operations for a time-saving, effortless experience.
Reporting and Analytics: Get full visibility into transactional data, analyze individual product performance, understand business operations, access sales reports, track profits, view data forecasts and monitor employee performance to make informed decisions.
Customer Relationship Management: Boost website engagement and drive customer loyalty by staying in the loop with customer information. Build marketing campaigns based on purchase history, buying patterns, total spending and website visits. Offer promos and discounts, send gift cards, create rewards and improve communication.
Integrations: Leverage robust integrations with major platforms like Shopify and BigCommerce to improve business efficiency. Sync in-store and online inventory, automate recurring functionalities, process faster checkouts, consolidate services and more. Integrate loyalty programs, store promotions and reward schemes to deliver consistent customer service.

Approach to Common Challenges

Slow checkouts: Epos Now's intuitive touch-screen interface, multiple order type support, and flexible payment options streamline the checkout process, reducing wait times and enhancing customer satisfaction.
Inventory inaccuracies: Real-time stock tracking, purchase order management, and inventory adjustments ensure accurate inventory levels, minimizing stockouts and overstocking, and maximizing profitability.
Limited customer insights: Customer profile creation, purchase history tracking, loyalty programs, and integration with CRM tools provide a comprehensive view of customer behavior, enabling targeted marketing campaigns and personalized experiences.
Manual reporting: Automated reporting and analytics on sales, inventory, and employee performance generate valuable insights to optimize business operations, identify areas for improvement, and make informed decisions.
Disconnected systems: Integration with over 100 apps for accounting, loyalty, delivery, and more creates a unified ecosystem, streamlining workflows, reducing data entry errors, and improving efficiency.
Limited mobility and accessibility: Cloud-based access from any device with an internet connection empowers remote management, real-time data synchronization, and secure backups, ensuring business continuity and adaptability.

Cost Of Ownership

Frequently asked questions regarding Epos Now pricing include:

Q: Is Epos Now free?
A: Epos Now does not offer a free plan, but they provide a 30-day free trial to test the software before committing. The paid plans range from $39 to $69 per month for the first register, with additional registers costing less at $24 to $45 per month.
Q: What are the upfront costs?
A: Unlike some competitors, Epos Now does not require a high upfront hardware investment. You can choose to purchase hardware separately or through their "Complete" plans, which bundle hardware (terminal, receipt printer, cash drawer) with software for a one-time cost starting at $449 or a monthly payment spread over three years. This makes Epos Now a budget-friendly option for startups and small businesses.
Q: Are there any hidden fees?
A: Be aware that some features, like advanced reporting or integrations with certain apps, may require additional monthly fees. While the core software is transparently priced, it's crucial to choose a plan that includes the features you need to avoid unexpected costs down the line.

FAQ

Frequently asked questions regarding Epos Now include:

Q: Is Epos Now suitable for my industry?
A: Epos Now caters to a wide range of industries, including retail, hospitality, cafes, salons, and more. They offer industry-specific features like table management for restaurants or age verification for alcohol sales. Consider your specific needs and explore their industry case studies for a closer look.
Q: How intuitive is the Epos Now interface?
A: Epos Now focuses on a user-friendly interface with a touch-screen layout. Many users praise its simplicity and ease of training new staff. Even non-tech savvy individuals can quickly learn to navigate the platform and efficiently manage transactions.
Q: How reliable is Epos Now's system?
A: Epos Now operates on a cloud-based system, ensuring data security and accessibility even during internet outages. Automatic backups and real-time updates minimize downtime and data loss. Their uptime record boasts impressive consistency, making them a trusted platform for business continuity.
Q: Does Epos Now offer customer support?
A: Epos Now provides comprehensive customer support through email, phone, and live chat. Their website also houses extensive knowledge base articles and video tutorials. Users appreciate the prompt and helpful support team, ensuring issues are addressed quickly and efficiently.
Q: How well does Epos Now integrate with other software?
A: Epos Now boasts over 100 app integrations, including accounting software, loyalty programs, delivery platforms, and more. This allows businesses to create a unified ecosystem, streamlining workflows and eliminating data silos. Users especially appreciate the variety and ease of integrations, saving time and boosting efficiency.