Mindbody Reviews & Pricing

by MINDBODY | Founded 2001, San Louis Obispo, CA

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Overview Pricing Benefits Reviews Features

Categories:

What is Mindbody?

Industry Specialties: Wellness

Mindbody is a cloud-based appointment and management solution tailored for small and medium-sized businesses. It offers waitlist management scheduling, automated email and text scheduling, Facebook appointment bookings, online booking marketing management and more. It provides automated notifications, confirmations and reminders to reduce no-shows.

Its reporting inclusions help track trends such as monthly sales, attendance, retention and inventory, providing better planning data. It provides custom API access to integrate with third-party developers. It is best suited for spas, salons, fitness, training centers and other establishments.

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COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 4935 reviews:

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Product Screenshots and Videos

Mindbody Pricing

Based on our most recent analysis, Mindbody pricing starts at $159.

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Starting From: $159
Pricing Model: Still gathering data
Free Trial: Still gathering data

Training Resources

Mindbody is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Mindbody:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Mindbody Benefits and Insights

Why use Mindbody?

Key differentiators & advantages of Mindbody

Accessibility: Save time and prevent delays by allowing staff members to view and update schedules, contact clients and complete daily tasks remotely on the mobile app.
Simplified Marketing: Enhance communication and customer marketing by creating links from the app and reaching clients through various social channels like Facebook and Instagram via the social sharing feature.
Seamless Check-ins: Clients can book their favorite spot and steer clear of long wait lines and unorganized rooms using the Pick a Spot tool.
Insightful Reports: Identify areas for improvement and sources of revenue to implement reforms and upkeep business performance.

Industry Expertise

Ideal for gym, spa, salon and wellness businesses.

Mindbody Reviews

Average customer reviews & user sentiment summary for Mindbody:

4935 reviews

79%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Mindbody reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly: The system offers a practical and innovative interface with quality graphics, according to 80% of users who reviewed this element.
Reporting: 60% of users who mentioned this feature said reporting tools are extensive and varied.
Functionality: 90% of users mentioning functionalities said the software offers great scheduling, booking and cancellation options.

Cons

Customer Service: The support executives are unresponsive, and wait times are long, according to 90% of users who reviewed this aspect.
Cost-Effective: 100% of users reviewing pricing found the software expensive.
Operating System: 90% of users reporting this element experienced frequent software crashes, outages and system bugs.

Researcher's Summary:

Mindbody is a business management software designed for gyms, spas, salons and other businesses in the wellness industry. On the plus side, it offers an innovative user interface, calendar syncing, marketing and CRM integrations, and insightful reporting capabilities. It offers a dynamic booking and scheduling system to schedule group sessions, set appointments, sell retail products, manage staff hours and more.

Based on user reviews, the software faces frequent crashes and bug problems. Customer service executives are undertrained and take hours to respond. All things considered, Mindbody is an ideal solution for businesses in the yoga and fitness industry.

Key Features

Online Services: Manage and deliver services online for an enhanced customer experience. Organize virtual fitness classes, interact with clients using an AI receptionist, manage appointments, process digital payments and connect with members around the globe. Allow clients to schedule courses, access the content library, accept offers, drop reviews and more.
Client Profiles: Automate and personalize services by managing individual profiles for staff members based on availability. Set the upper limit to the number of clients able to enroll in a given class, create automated waitlists, track remaining courses and allow online scheduling and payments. Access the client history, including past classes, membership status, signed contracts, waivers, invoices, due bills and more using the customer management tools.
Payment Tools: Fast-track payments using multiple transaction options and seamless integration with third-party channels. Simplify the checkout process using software tools like the credit card magnetic reader, electronic cash drawer, barcode labels, thermal receipt printer and more.
Mobile Application: Create a personalized mobile app to increase your brand exposure and broaden the customer experience. Boost client retention, engagement and spending and allow customers to book, schedule and access services directly from the phone. Send push notifications for deals and events announcements, cancellation notices and manage business operations on a single screen.
Automated Customer Marketing: Send automatic emails and texts, create smart contact lists to deliver tailored messages and personalize marketing campaigns. Share announcements, request reviews, offer rewards, take feedback and run insightful reports to boost customer loyalty and retention.

Limitations

At the time of this review, these are the limitations according to user feedback:

Poor customer service.
The pricing is not flexible.

Suite Support

The product offers custom-priced, flexible plans to suit varying business needs. Users can book a class or schedule a call to learn more. Get custom-priced subscription plans with features and add-ons unique to industry requirements. Sign up to get in touch with the account manager.

Email: Fill out the form in the support section to send an email.

Phone: Call +1 (877) 755-4279 or request a callback.

Training: Access webinars, blogs, live events, guides and more. Certification programs, one-on-one consulting and on-demand live classes are available on the website. The Ens? blog provides resources and self-service information.

Tickets: Not mentioned on the website.