Priority Retail Reviews & Pricing

by Priority Software | Founded 1986, Tel Aviv, Israel

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Overview Pricing Benefits Reviews Features

Categories:

Hotel Management Software
POS Software
...

What is Priority Retail?

Industry Specialties: Serves all retail specialties except Auto Retailers, Bars, Big Box/Superstores, Casinos/Gaming, Catalog/Mail Order, eCommerce, Event Venues, Food, Gas Station Convenience, Grocery/Supermarket, Rentals, Restaurants, Warehouses

Priority Retail streamlines store operations from point-of-sale to inventory and customer loyalty. Tailored for multi-store retailers, it offers centralized control over pricing, promotions, and employee access. Inventory management features optimize stock levels, minimizing overstocking and out-of-stocks.

Powerful analytics provide insights into sales trends, customer behavior, and employee performance, enabling data-driven decision-making. User reviews praise its intuitive interface, robust reporting capabilities, and seamless integration with e-commerce platforms. While pricing varies based on store size and functionality needs, it typically follows a tiered subscription model with annual billing.

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#124

Priority Retail is ranked #124 in the Hotel Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Priority Retail Pricing

Based on our most recent analysis, Priority Retail pricing starts at $199 (Monthly).

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Starting From: $199
Pricing Model: Monthly
Free Trial: No

Training Resources

Priority Retail is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Priority Retail:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Priority Retail Benefits and Insights

Why use Priority Retail?

Key differentiators & advantages of Priority Retail

Boost Operational Efficiency: Streamline workflows, automate tasks, and gain real-time insights to optimize daily operations. Oversee omnichannel operations centrally using the Head Office module that synchronizes business data across stores and helps carry out day-to-day tasks from a single location.
Provide Better Experiences: Integrate back office systems with web stores and online marketplaces, and physical stores to online platforms to provide a cohesive shopping experience to customers.
Empower Data-Driven Decisions: Gain real-time, actionable insights from comprehensive reports and analytics to make informed business choices. Track crucial metrics such as sales volumes, employee performance, inventory levels, customer purchase trends and more to make data-driven decisions.
Improve Inventory Control: Optimize stock levels, minimize waste, and prevent stockouts with centralized inventory management. Optimize replenishment strategies to maintain adequate stock of goods and raw materials, and meet customer demands while minimizing inventory expenses.
Prevent Data Loss: Enjoy uninterrupted data transfers between the POS and the central Head Office via the Sync engine that offers up-to-date information regardless of online availability. All changes, including offline transactions, are synced between the Head Office and POS, preventing data loss in case of poor or absent networks.
Boost Revenue: Create personalized loyalty programs to reward repeat customers and encourage recurring purchases. Cross-channel incentives like discounts, cashback and gift cards motivate customers to spend more and help improve revenue flow.

Industry Expertise

While Priority Retail serves a wide range of industries, it has a particular focus on retail businesses with multiple locations, offering features tailored to their unique needs, such as centralized inventory management, pricing control and employee access across all stores.

Synopsis of User Ratings and Reviews

Based on an aggregate of Priority Retail reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Reduced Out-of-Stocks: Real-time inventory visibility and automated reordering prevent stockouts, boosting sales and customer satisfaction.
Streamlined Operations: Seamless POS integration eliminates manual data entry and saves time, improving efficiency and accuracy.
Data-Driven Insights: Comprehensive customer data analysis enables personalized marketing campaigns and targeted promotions, increasing customer engagement and loyalty.
Optimized Labor Costs: Employee scheduling tools ensure adequate staffing and reduce labor overspending, leading to cost savings.
Enhanced Security: Industry-standard security measures protect sensitive data, giving users peace of mind.
Easy to Use: Intuitive interface and comprehensive training resources make it easy for users of all levels to get the most out of the software.

Cons

Costly Implementation: The initial setup and training costs can be high for smaller businesses, making it less accessible.
Complexity for Simple Needs: The feature-rich nature can be overwhelming for businesses with basic POS needs, leading to underutilization and wasted resources.
Integration Challenges: Integrating with existing systems and data sources can be complex and require technical expertise, potentially causing delays and disruptions.
Limited Customization: While offering flexibility, customization options may be limited compared to more specialized POS solutions, restricting tailoring to specific business needs.
Steep Learning Curve: The advanced features may require significant training for staff to use effectively, impacting productivity and efficiency in the short term.

Researcher's Summary:

Priority Retail's user reviews present a mixed picture, highlighting both its strengths and potential drawbacks. Users praise its robust features, citing real-time inventory visibility and automated reordering as "game-changers" for reducing out-of-stocks and boosting sales. "We haven't had a stockout since implementing Priority," raved one user, "which means happy customers and fewer lost conversions." The seamless POS integration is another winner, with users calling it a "lifesaver" that eliminates manual data entry and saves "countless hours."

However, Priority's complexity can be a double-edged sword. Its powerful functionality is lauded by larger businesses looking for a comprehensive solution, but for smaller shops with simpler needs, it can feel "overkill." One user compared it to "a Formula One car in a go-kart race," suggesting its advanced features are wasted on basic operations. Additionally, the initial setup and training costs can be intimidating for smaller businesses, making Priority seem "prohibitively expensive" compared to more lightweight alternatives.

Where Priority truly shines is its data-driven insights and customer management capabilities. Users love the ability to personalize marketing campaigns and target promotions based on customer data, with one reviewer noting a "significant increase in customer engagement" after implementing these features. This focus on customer relationships sets Priority apart from purely inventory-focused systems, giving it a unique edge for businesses looking to build deeper customer connections.

Ultimately, Priority Retail is a powerful tool with the potential to significantly improve retail operations. However, its success hinges on finding the right fit. Businesses with complex needs and the resources to invest in its feature-rich environment will likely reap significant rewards. For smaller shops seeking a simpler, more budget-friendly solution, it might be worth exploring alternative options.

Key Features

Point-of-Sale (POS): Offers solutions like payment processing, employee and inventory management, barcode scanning and multi-channel order management. Check item availability across all stores directly from the POS terminal. Track customers’ price lists, loyalty points balance, order history and more to provide personalized shopping experiences.
Inventory Management: Track stock levels in real time, automate reordering, manage suppliers, generate barcodes and more. Stay updated about the location, quantities and storage details of each item, and access real-time sales and inventory data for physical and remote stores to improve decision-making.
Customer Relationship Management (CRM): Track customer interactions, purchase history, order preferences and more to create targeted marketing campaigns and loyalty programs. Provide rewards, discounts and exclusive incentives to attract new customers and retain current ones. Offer omni-channel models such as BOPIS and BORIS to help customers purchase and receive goods in their preferred method.
Ecommerce Integration: Offers out-of-the-box pre-integrations with popular eCommerce platforms like Magento, connecting web stores with online marketplaces. Synchronize data from online and in-store sales, inventory and customer interactions to create a unified experience for shoppers.
Mobile Capabilities: Allow customers to complete purchases using self-service mobile kiosks. Accept payments made via mobile wallets, credit cards and gift cards, vouchers and more. Run promotions and advertisements on the kiosk screen to market your business, and integrate with peripherals such as printers and scanners to process quick checkouts.
Order Management: Track and manage orders, monitor inventory levels and receive notifications at each stage of the order fulfillment process. Set minimum purchase amount for home shipments and hold orders for customers with outstanding debts. Allow customers to apply promotional discounts and offers on orders, and provide omnichannel support for real-time updates.

Approach To Common Challenges

Slow Checkouts and Long Lines: Priority Retail's intuitive POS interface, efficient barcode scanning, and quick payment processing options help speed up checkouts and reduce wait times.
Inventory Inaccuracies: Real-time inventory tracking, automated reordering, and customizable alerts help ensure accurate stock levels and prevent stockouts or overstocking.
Limited Customer Insights: Customer relationship management (CRM) features capture valuable customer data, enabling personalized marketing campaigns, loyalty programs, and targeted promotions.
Disconnected Channels: Seamless integration between POS, e-commerce, and mobile platforms provides a unified experience for customers across all channels.
Scalability Challenges: Cloud-based deployment and mobile capabilities support business growth and expansion without the need for extensive IT infrastructure.

Limitations

At the time of this review, these are the limitations according to user feedback:

Provides limited flexibility for modifying core features or workflows without extensive technical expertise.
May not be cost-effective for smaller businesses with limited needs..
Occasional software bugs and performance issues are common.
May require more training for less tech-savvy users.

Suite Support

Email: Not specified.

Phone: Not specified.

Training: Access video tutorials and articles for product-related support.

Tickets: Sign up to submit a support ticket.

FAQ

Frequently asked questions regarding Priority Retail include:

Q: How does Priority Retail help manage inventory?

A: It provides real-time inventory visibility, automates reordering, and tracks stock levels across multiple locations. This ensures optimal stock levels and reduces out-of-stocks.

Q: Can Priority Retail integrate with my existing POS system?

A: Yes, it integrates seamlessly with most popular POS systems, eliminating the need for manual data entry and streamlining operations.

Q: What kind of customer data does Priority Retail capture?

A: It captures purchase history, preferences, demographics, and contact information, enabling personalized marketing campaigns and customer insights.

Q: How does Priority Retail help manage employee scheduling?

A: It offers tools for creating and managing schedules, tracking attendance, and communicating with employees, optimizing labor costs and ensuring adequate staffing.

Q: What security measures does Priority Retail have in place?

A: It employs industry-standard security measures, including data encryption and access controls, to protect sensitive information.

Cost of Ownership

Frequently asked questions regarding Priority Retail pricing include:

Q: What is the pricing structure for Priority Retail?

A: Priority Retail generally uses a tiered subscription model based on the number of stores, registers, and users, along with the specific features and modules needed. Annual billing is typically the standard.

Q: Are there any additional fees or costs beyond the base subscription?

A: While the base subscription covers core features, additional modules or services, such as advanced analytics or integrations with third-party platforms, may incur additional fees. Hardware costs for POS terminals, barcode scanners, and other equipment are also separate.

Q: What factors influence the overall cost of ownership?

A: The primary factors impacting the total cost of ownership include the size of your business (number of stores and users), the chosen features and modules, hardware requirements, implementation and training services, and potential customization needs.

Q: What kind of training and support is available for Priority Retail?

A: It offers comprehensive online training resources, live support, and a dedicated customer success team to ensure users get the most out of the software.

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