Shopify POS Reviews & Pricing

by Shopify Inc. | Founded 2007, Ottawa, Canada

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Overview Pricing Benefits Reviews Features

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What is Shopify POS?

Industry Specialties: Serves all industries

Shopify POS simplifies in-store and online sales management for various business types. Its strength lies in its intuitiveness and seamless integration with the Shopify e-commerce platform, making it ideal for entrepreneurs and small to medium-sized businesses already using Shopify. Key benefits include streamlined inventory tracking, omnichannel customer management, and robust reporting for data-driven insights. Popular features include a user-friendly interface, mobile app for managing sales on the go, and built-in payment processing. Compared to similar systems, Shopify POS emphasizes ease of use and affordability, while some users find its feature set less comprehensive for complex retail needs. Pricing starts at $29 per month, with transaction fees applying to processed payments.

Pros:

Easy to use
Omnichannel sales
Mobile app
Good reporting
Affordable

Cons:

Limited features
Transaction fees
Not for complex needs
Integrations costly
Customer support inconsistent

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COMPANY SIZE

DEPLOYMENT

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User Sentiment

Based on 328 reviews:

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Shopify POS Pricing

Based on our most recent analysis, Shopify POS pricing starts at $29 (Monthly).

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Starting From: $29
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Shopify POS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Shopify POS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Shopify POS Benefits and Insights

Why use Shopify POS?

Key differentiators & advantages of Shopify POS

Seamless omnichannel experience: Bridge the gap between your online store and physical location. Manage inventory, track sales, and engage customers across channels for a unified shopping experience.
Effortless inventory management: Real-time stock updates across all channels eliminate overselling and ensure accurate fulfillment. Say goodbye to manual spreadsheets and hello to streamlined inventory control.
Data-driven insights for smarter decisions: Gain valuable insights into sales trends, customer behavior, and product performance. Make informed decisions about inventory, pricing, and marketing based on real-time data.
Simplified customer management: Create customer profiles, track purchase history, and personalize interactions. Build lasting relationships and encourage repeat business with a focus on customer satisfaction.
Mobile agility, anywhere, anytime: Manage your business on the go with the mobile POS app. Process sales, track inventory, and access crucial data – all from your smartphone or tablet.
Secure and reliable payments: Accept a variety of payment methods securely with built-in payment processing. Reduce fraud risk and streamline transactions for a smooth checkout experience.
Scalability for your growing business: Start small and easily scale your POS system as your business grows. Choose from flexible pricing plans and add-ons to fit your evolving needs.
Intuitive and user-friendly interface: Even tech novices can navigate the POS with ease. The clean, organized design and helpful tutorials make it easy to train staff and get up and running quickly.
Boost operational efficiency: Reduce manual tasks, streamline workflows, and save valuable time. Automate key processes like inventory management and customer data collection for a more efficient operation.
Focus on what matters most: Free yourself from tedious tasks and focus on growing your business. The POS takes care of the behind-the-scenes work, allowing you to dedicate your energy to customer service, marketing, and product development.

Industry Expertise

While Shopify POS caters to a variety of businesses, it shines in industries where omnichannel integration is crucial. Fashion retailers, for example, can seamlessly blend online and in-store experiences. Customers can browse online, try on clothes in person, and complete purchases through the POS, while inventory updates across both channels in real-time. Similarly, cafes and restaurants can manage dine-in, takeaway, and delivery orders on one platform, offering a unified experience for customers.

Shopify POS Reviews

Based on our most recent analysis, Shopify POS reviews indicate a 'great' User Satisfaction Rating of 89% based on 328 user reviews from 2 recognized software review sites.

328 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Shopify POS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simplified Inventory Management: Shopify POS automatically tracks inventory levels, reducing manual updates and preventing overselling. Users reported a 40% decrease in time spent on inventory reconciliation thanks to this feature.
Seamless Payment Processing: Accept a wide range of payment methods, including credit cards, debit cards, and popular digital wallets, for faster checkouts. This flexibility helps reduce abandoned carts and boosts customer satisfaction.
Mobile POS Flexibility: Manage your store from anywhere with the mobile app, ideal for pop-up shops or on-the-go sales. This allows for greater business agility and caters to diverse sales environments.
Valuable Sales Insights: Generate detailed reports on sales, product performance, and staff activity to make data-driven decisions. Users highlighted the ability to track individual staff performance as particularly helpful for sales training and staff motivation.
Easy Customer Management: Create customer profiles, track purchase history, and offer targeted promotions for improved customer loyalty. This personalization fosters stronger customer relationships and repeat business.

Cons

Limited Free Tier Options: Access to basic POS features requires at least the Basic Shopify plan, which may not be budget-friendly for small businesses with low transaction volume.
Transaction Fees for Non-Shopify Payments: Using third-party payment processors alongside Shopify POS incurs additional transaction fees, potentially outweighing the benefits for low-volume merchants.
Learning Curve for Advanced Features: While basic functionality is user-friendly, unlocking advanced features like gift cards or discounts can require extensive setup and troubleshooting, especially for non-technical users.
Limited Customization Options: While themes offer some customization, heavily branded businesses may find the Shopify interface lacks flexibility for achieving a truly unique storefront aesthetic.
Integration Challenges with Specific Industries: While Shopify integrates with many apps, businesses with specific needs like restaurants or salons may experience limitations or require additional paid integrations.

Researcher's Summary:

Shopify POS emerges from user reviews as a user-friendly and reliable option for basic POS needs. Its tight integration with the Shopify ecommerce platform syncs inventory and customer data seamlessly, saving time and streamlining operations. Users particularly appreciate the mobile app flexibility for pop-up shops and on-the-go sales, a feature lacking in some competitors like Square. However, Shopify POS's limited free tier and transaction fees for non-Shopify payments might deter smaller businesses. While praised for its ease of use, Shopify POS can feel restrictive for advanced features like gift cards and discounts, requiring more technical know-how compared to Square's intuitive setup. Additionally, while offering themes, Shopify's customization options might not satisfy businesses seeking a truly unique storefront aesthetic, especially when compared to Wix's design freedom. Overall, Shopify POS shines for its user-friendliness, ecommerce integration, and mobile flexibility. However, its pricing structure and learning curve for advanced features might push smaller businesses or those with specific industry needs towards competitors like Square or Wix. Ultimately, the choice depends on individual priorities and business size.

Key Features

Online Inventory: Sell products online from a scalable, fully-featured eCommerce website. Generate purchase orders, categorize products, adjust stocks, transfer inventory, accept returns, process exchanges and access updated information across stores instantly.
Reporting: Use daily reports based on in-store and online business data on a single dashboard. Gain actionable insights into total orders, customer buying patterns, staff performance, inventory sales, returns, taxes, payments and more to make strategic decisions.
Payments: Track credit and debit card payments, accept multiple payment types for a single transaction, sell gift cards, create custom payment options and integrate with third-party payment providers.
Customizations: Responsive and customizable templates are available for the website with varied layouts, colors, fonts, content and more.
Smooth Checkouts: Provide rebates, BOGO discounts, gift card redemption and other offers at the time of checkout using the smart grid that adapts to actions in the cart and avoids manual calculations. Add taxes, create discount codes, set prices and more for a quick checkout experience.
Staff Management: Track staff performance, assign unique PINs, add new employees, attribute commissions, define job functions, send approvals and grant control permission with on-the-go labor management tools.
Marketing: Boost customer retention and improve sales with robust marketing strategies. Use innovative collections to automatically sort products, start Google Ads campaigns, send customer-specific emails, offer exclusive promotions, optimize campaigns and more.

Approach to Common Challenges

Inventory Disorganization: Real-time stock updates across all channels prevent overselling and ensure accurate fulfillment. Automated inventory control eliminates manual spreadsheets and streamlines stock management.
Fragmented Customer Data: Unified customer profiles track purchase history and personalize interactions across online and offline channels. This builds lasting relationships and encourages repeat business.
Inefficient Checkout Processes: Built-in payment processing with a variety of secure methods reduces fraud risk and streamlines transactions. Mobile POS app allows for on-the-go sales and access to crucial data.
Data Silos and Limited Insights: Robust reporting tools provide valuable insights into sales trends, customer behavior, and product performance. Data-driven decisions are made based on real-time information.
Lack of Scalability: Flexible pricing plans and add-ons cater to businesses of all sizes, allowing for easy scaling as your needs grow. The system adapts to your evolving requirements.
Operational Inefficiencies: Automation of key processes like inventory management and customer data collection saves valuable time and reduces manual tasks. Efficient workflows boost overall operational effectiveness.
Limited Staff Training: Intuitive and user-friendly interface with helpful tutorials makes it easy for staff to learn the POS quickly, even for tech novices. Minimal training time is required.
Disjointed Omnichannel Experience: Seamless integration between online and physical stores bridges the gap for a unified customer journey. Inventory, sales, and customer data are synced across channels.

Cost Of Ownership

Frequently asked questions regarding Shopify POS pricing include:

Q: How much does Shopify POS cost per month?
A: Shopify POS comes in two main tiers: Lite and Pro. Lite is included with all Shopify plans (starting at $29/month) and allows basic in-person sales and inventory management. Pro, at $89/month, adds advanced features like staff permissions, customer profiles, and advanced reporting. Additional costs may include transaction fees (2.9% + 30¢ for non-Shopify Payments users) and hardware, such as a card reader or tablet.
Q: Is Shopify POS cheaper than other POS systems?
A: It depends. For basic needs, Shopify POS can be very affordable, especially considering its seamless integration with the Shopify e-commerce platform. However, for businesses with complex needs or high transaction volume, other POS systems may offer more features and lower transaction fees. Comparing features and costs carefully is important before making a decision.
Q: Are there any hidden costs I should be aware of?
A: Beyond the monthly subscription and potential transaction fees, consider costs like hardware, integration fees for third-party apps, and potentially higher payment processing rates if not using Shopify Payments. Additionally, some advanced features in the Pro plan may require additional fees. Review the pricing details and your specific needs to budget accurately.

Limitations

At the time of this review, these are the limitations according to user feedback:

Not ideal for offline businesses.
Pricing is not cost-effective.

Suite Support

Email and Live Chat: The support team is available 24/7 by email and live chat. Log in to use support options.

Phone: Log in to access the contact number.

Training: Search for the topic to redirect to supporting articles and help teams. Video tutorials are available. Visit the help center for step-by-step guides on getting started and resources for staff training.

Tickets: Not mentioned.

FAQ

Frequently asked questions regarding Shopify POS include:

Q: How many devices can I use Shopify POS on?
A: The number of devices depends on your Shopify plan. Basic Shopify allows 2 devices, while higher tiers offer more. Consider your team size and how many locations you operate to choose the right plan.
Q: Can I connect Shopify POS to my existing hardware?
A: Yes, Shopify POS integrates with various hardware, including receipt printers, barcode scanners, and cash drawers. Ensure your hardware meets Shopify's compatibility requirements for seamless integration.
Q: How does inventory management work with Shopify POS?
A: Shopify POS tracks inventory in real-time, updating online and in-store levels automatically. This helps prevent overselling and ensures accurate stock visibility. You can also set low-stock alerts and manage inventory across multiple locations.
Q: What payment options does Shopify POS offer?
A: Shopify POS accepts a wide range of payment methods, including credit cards, debit cards, cash, and popular digital wallets like Apple Pay and Google Pay. This flexibility caters to diverse customer preferences and improves checkout speed.
Q: How do I handle returns and exchanges with Shopify POS?
A: Shopify POS simplifies returns and exchanges with built-in functionality. You can process returns, issue refunds, and track the status of returned items directly within the app. This streamlines the process for both staff and customers.
Q: Can I generate reports with Shopify POS?
A: Yes, Shopify POS offers detailed sales reports, including product performance, staff performance, and overall sales trends. These reports provide valuable insights for optimizing inventory, marketing strategies, and staff scheduling.