Springboard Retail Reviews & Pricing

by Springboard Retail | Founded 2013, Boston, MA

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Overview Benefits Reviews Features

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What is Springboard Retail?

Industry Specialties: Serves retail industries

SpringBoard Retail, acquired by Heartland Payment Systems, is a retail management and point of sale solution designed by retailers. It has enterprise-grade point of sale features that help retailers be agile in an ever-changing industry. It is suitable for retail stores like fashion, shoe, gift, health and beauty, home and lifestyle, museum, sporting goods, pet and jewelry stores. It is also suitable for craft, toy, game, toy, book stadium, event, hobby and vape stores.

It is designed to let retailers manage inventory, order and customer management tools and reporting capabilities. It is perfect for single stores, multi-stores and franchises. Users can access their information from anywhere. It has flexible pricing for every selling station and supports gift cards, coupons and promotions. It also lets users create unlimited custom fields and transfer inventory.

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Springboard Retail Benefits and Insights

Why use Springboard Retail?

Key differentiators & advantages of Springboard Retail

User-Friendly: It is a user-friendly, affordable and flexible point of sale solution that has been designed for retailers who want to stay ahead of the curve.
Intuitive Design: Its design is intuitive and has been designed for retail workers who are not very tech-savvy. Users can save on IT and training costs with a solution that solves their reporting and inventory problems.
Cloud-Based: Springboard is cloud-based, making it hardware agnostic. Users can use a computer, tablet, smartphone or Mac to view data in real time.
Quick View Dashboards: It has quick-view dashboards that give users a view of marketing and merchandising data. Its dashboards help users understand their customers and what drives them. Users can capitalize on trends and take corrective action to improve low sell-throughs, conversions and margins.
User-Base Permissions: It supports user-based permissions, so that users can give their employees access to relevant, role-specific data.
Custom Reports and Metrics: It gives users access to reports and metrics that can improve their decision making and identify areas of improvement. Users can collect data that is meaningful to their business and create custom reports with filters and metrics.
Integrations: It integrates with top e-commerce solutions like Shopify, BigCommerce and Mailchimp to facilitate customer service and resolve customer queries.
Open API: It has a developer-friendly open API so that users can configure an end-to-end solution that boosts business.
Data Migration: It has import templates for users who wish to import data on their own. Alternately, Springboard offers full-service options to extract information from users’ previous system to Springboard’s systems.

Industry Expertise

Springboard Retail was acquired by Heartland’s retail offerings to provide best-in-class solutions to scale and support their customers’ businesses. It is an omnichannel POS system that is user-friendly and easily accessible from anywhere. Springboard’s customer Retailer HandPicked, with 16 stores and counting, reported that Springboard was up and running within an hour.

Key Features

Cloud POS: Springboard has a user-friendly, flexible point of sale tool. It has features like quick item look-up, split payments, easy customer creation and painless returns. It also supports sales representative tracking, multi-store inventory, real-time sales dashboard and gift cards, coupons and promotions.
Order Management: It helps users give their customers a seamless shopping experience with real-time access to inventory and facilities to place orders across multiple stores, online and warehouses. It also streamlines the process of managing inventory and allows users to ship and fulfill orders easily. Special orders can be created when customers are ready to buy. It sends fulfillment alerts to users’ dashboards and allows users to split orders and assign them to various fulfillment points.
Inventory Management: It supports transfers, cycle counts and point-in-time inventory values. Users can identify exactly how much inventory is within a channel and store in real time, thereby increasing margins and sell-throughs. Users can create custom fields to keep track of inventory, create custom reports and reduce depleted or dead inventory. It has custom reason codes for adjustments.
Customer Management: Springboard has built-in customer relationship management tools that can add custom fields to customer profiles to deliver personalized experiences. It supports custom fields and custom reports for segmenting customers.
Reporting: It lets users create custom reports with unlimited custom fields, use filters and metrics for sorting to help them deliver excellent customer service. It helps identify trends and gather data while reporting it in any desired format. It gives access to data in real time and compares data over specific time periods. Users can easily export reports to PDF, CSV or create URLs for sharing.
Payments: It supports integrated payments to deliver secure and streamlined payment processes. Users can accept payments online or in store and have access to funds with fast funding and rapid authorization. This also reduces manual data entry errors.
Purchasing: It lets users generate custom reports that help them track every item’s journey from order to sale. Users can create purchase orders and assign them to stores on the fly. They can create barcode labels from purchase orders and easily process returns to their vendors.

Limitations

As of this review these limitations are current. Some of the product limitations include:

The software can run slowly and has a few bugs.
QuickBooks integration is not seamless.
It does not have a mobile application.
The import data feature does not import all data properly.
It does not support service or repair requests.

Suite Support

Email: Email support is not available.

Phone: Call 833-844-HPOS for sales and support.

Training: Springboard has support packages that lets users focus on growing their retail business. It provides basic training for their Starter, Plus and Professional tiers. Users can upgrade to its Advanced Training option for additional hours with Springboard’s implementation expert.

Tickets: For sales inquiries, users can submit their details in a contact form on the website. For support, customers can create a ticket from the support portal.