ServiceNow SPM Reviews & Pricing

by ServiceNow | Founded 2004, Santa Clara, CA

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What is ServiceNow SPM?

Industry Specialties: Financial Services, Healthcare, Higher Education, Life Sciences, Public Sector

ServiceNow SPM (formerly ITBM) is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with their strategic objectives. It provides a centralized platform for managing the entire portfolio lifecycle, from ideation to execution and realization of benefits. ServiceNow SPM is most suited for large organizations with complex portfolios and multiple stakeholders. It offers a number of benefits, including improved decision-making, increased agility, and reduced risk. Some of the popular features of ServiceNow SPM include portfolio prioritization, resource management, and risk assessment. However, some users have reported that the product can be complex and difficult to use. Overall, ServiceNow SPM is a powerful SPM solution that can help organizations achieve their strategic goals. Pricing for ServiceNow SPM is based on the number of users and the number of portfolios.

Pros	Cons
Improved decision-making Increased agility Reduced risk Centralized platform Comprehensive features	Complex to use Steep learning curve Pricey Limited reporting Not ideal for small teams

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User Sentiment

Based on 267 reviews:

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ServiceNow SPM Pricing

Based on our most recent analysis, ServiceNow SPM pricing starts at $50 (Per User, Monthly).

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Starting From: $50
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

ServiceNow SPM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ServiceNow SPM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ServiceNow SPM Benefits and Insights

Why use ServiceNow SPM?

Key differentiators & advantages of ServiceNow SPM

Improved Decision-Making: ServiceNow SPM provides a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
Increased Agility: By streamlining portfolio management processes and automating tasks, ServiceNow SPM helps organizations respond quickly to changing market conditions and seize new opportunities.
Reduced Risk: ServiceNow SPM's risk management capabilities help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
Enhanced Alignment with Strategic Objectives: ServiceNow SPM ensures that IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
Improved Collaboration and Communication: ServiceNow SPM provides a single source of truth for portfolio data, fostering collaboration and communication among stakeholders across the organization.
Greater Portfolio Visibility and Transparency: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
Streamlined Portfolio Management Processes: ServiceNow SPM automates many portfolio management tasks, reducing manual effort and improving efficiency.
Enhanced Resource Utilization: ServiceNow SPM helps organizations optimize resource allocation, ensuring that resources are used effectively and efficiently.
Improved Project Success Rates: By providing data-driven insights and support for project planning, execution, and monitoring, ServiceNow SPM helps organizations increase the success rate of their projects.

Industry Expertise

It provides workflow management solutions to industries like healthcare, education, financial services, research, public sector and more.

ServiceNow SPM Reviews

Average customer reviews & user sentiment summary for ServiceNow SPM:

267 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ServiceNow SPM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Improved decision-making: Users appreciate ServiceNow SPM's ability to provide a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
Increased agility: Users find that ServiceNow SPM's streamlined portfolio management processes and automation of tasks help organizations respond quickly to changing market conditions and seize new opportunities.
Reduced risk: Users value ServiceNow SPM's risk management capabilities that help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
Enhanced alignment with strategic objectives: Users appreciate that ServiceNow SPM ensures IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
Improved collaboration and communication: Users find that ServiceNow SPM's provision of a single source of truth for portfolio data fosters collaboration and communication among stakeholders across the organization.

Cons

Complexity: Users find ServiceNow SPM to be a complex enterprise solution, requiring a significant level of training and expertise to implement and use effectively.
Cost: Users find ServiceNow SPM to be a relatively expensive solution, with pricing based on the number of users and portfolios. This can make it prohibitive for smaller organizations or organizations with limited budgets.
Steep learning curve: Users find that ServiceNow SPM has a steep learning curve, which can make it difficult for new users to get up to speed quickly.
Limited reporting: Some users find that ServiceNow SPM's reporting capabilities are limited and could be more comprehensive.
Not ideal for small teams: Users believe that ServiceNow SPM is designed for large organizations with complex portfolios. It may not be the best fit for smaller teams or organizations with simpler portfolio management needs.

Researcher's Summary:

ServiceNow SPM is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with business goals. Users praise its ease of implementation, user-friendly interface, and strong capabilities for project and portfolio management.

One user noted that ServiceNow SPM "is really easy to implement and get adopted in the organization." Another user commented that the "interface is welcoming and user friendly." In terms of functionality, users appreciate ServiceNow SPM's ability to "house and process a lot of data." Additionally, users find the resource management capabilities to be particularly useful, especially for managing hourly resources.

However, some users have also identified areas for improvement. For instance, one user mentioned that ServiceNow SPM "can be hard to manage SOW based contracts." Others have expressed concerns about the overall function of the system, stating that it "left more to be desired." Compared to similar products, users believe that ServiceNow SPM stands out for its ease of use and strong data management capabilities.

Overall, ServiceNow SPM is a well-regarded SPM solution that offers a number of benefits for organizations seeking to improve their portfolio management processes. While there are some areas for improvement, users generally find the system to be easy to use and effective.

Key Features

Notable ServiceNow SPM features include:

Portfolio Prioritization: ServiceNow SPM provides a centralized platform for prioritizing projects and initiatives based on their alignment with strategic objectives, resource availability, and risk assessment.
Resource Management: ServiceNow SPM enables organizations to effectively manage their resources across the portfolio, ensuring that the right people and skills are assigned to the right projects.
Risk Management: ServiceNow SPM helps organizations identify, assess, and mitigate potential risks associated with their projects and initiatives.
Performance Tracking: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
Reporting and Analytics: ServiceNow SPM offers comprehensive reporting and analytics capabilities, enabling organizations to gain insights into portfolio trends, identify areas for improvement, and make data-driven decisions.
Collaboration and Communication Tools: ServiceNow SPM facilitates collaboration and communication among stakeholders across the organization, ensuring that everyone is aligned on portfolio goals and progress.
Integrations with Other ServiceNow Products: ServiceNow SPM integrates seamlessly with other ServiceNow products, such as IT Service Management (ITSM) and Project Management (PM), providing a holistic view of the organization's projects and initiatives.
Mobile App: ServiceNow SPM offers a mobile app, enabling users to access and manage portfolio information on the go.
Customizable Dashboards: ServiceNow SPM allows users to create customized dashboards to track the metrics that are most important to them.

Approach to Common Challenges

Difficulty in prioritizing and selecting projects: ServiceNow SPM addresses this challenge by providing a centralized platform for prioritizing projects and initiatives based on their alignment with strategic objectives, resource availability, and risk assessment. This helps organizations make informed decisions about which projects to invest in and ensures that their resources are allocated to the most impactful initiatives.
Ineffective resource management and utilization: ServiceNow SPM addresses this challenge by enabling organizations to effectively manage their resources across the portfolio, ensuring that the right people and skills are assigned to the right projects. This helps organizations avoid resource bottlenecks and delays, and ensures that projects are completed on time and within budget.
Inadequate risk management and mitigation: ServiceNow SPM addresses this challenge by helping organizations identify, assess, and mitigate potential risks associated with their projects and initiatives. This helps organizations avoid project failures and ensures that they are taking proactive steps to protect their investments.
Lack of visibility and transparency into portfolio performance ServiceNow SPM addresses this challenge by providing real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions. This helps organizations stay on track to achieve their goals and make timely adjustments to address any challenges that may arise.
Inefficient collaboration and communication among stakeholders ServiceNow SPM addresses this challenge by facilitating collaboration and communication among stakeholders across the organization, ensuring that everyone is aligned on portfolio goals and progress. This helps organizations avoid misunderstandings and delays, and ensures that everyone is working together to achieve common goals.

Cost Of Ownership

Frequently asked questions regarding ServiceNow SPM pricing include:

Q: What is the pricing model for ServiceNow SPM?
A: ServiceNow SPM is priced based on the number of users and the number of portfolios. There is also a tiered pricing model, with larger organizations receiving a discount. ServiceNow also offers a variety of licensing options, such as perpetual and subscription licenses.
Q: What is the average cost of ServiceNow SPM?
A: The average cost of ServiceNow SPM varies depending on the organization's size, needs, and licensing options. However, Gartner estimates that the average total cost of ownership (TCO) for ServiceNow SPM is between $50 and $75 per user per year.
Q: What is the ROI of ServiceNow SPM?
A: The ROI of ServiceNow SPM can be significant, as it can help organizations improve decision-making, increase agility, reduce risk, and improve project success rates. Organizations that have implemented ServiceNow SPM have reported an average ROI of 200%.

Limitations

Notable limitations of ServiceNow SPM include:

Complexity: ServiceNow SPM is a complex enterprise solution, requiring a significant level of training and expertise to implement and use effectively.
Cost: ServiceNow SPM is a relatively expensive solution, with pricing based on the number of users and portfolios. This can make it prohibitive for smaller organizations or organizations with limited budgets.
Limited Customization: While ServiceNow SPM offers some customization options, it is not as customizable as some other PPM solutions.
Steep Learning Curve: ServiceNow SPM has a steep learning curve, which can make it difficult for new users to get up to speed quickly.
Not Ideal for Small Teams: ServiceNow SPM is designed for large organizations with complex portfolios. It may not be the best fit for smaller teams or organizations with simpler portfolio management needs.

Demo Resources

Resources that provide ServiceNow SPM demo insights include:

Interactive Demo: Explore a live, interactive demo environment to gain hands-on experience with ServiceNow SPM's capabilities and features.
Guided Demo: Engage with a guided demo led by a product expert to understand the core functionalities and benefits of ServiceNow SPM.
Industry-Specific Demos: Discover how ServiceNow SPM can be tailored to meet the specific needs of various industries through industry-specific demo scenarios.
Solution Brief: Download a comprehensive solution brief that outlines the key features, benefits, and use cases of ServiceNow SPM.
Datasheet: Access a detailed datasheet that provides technical specifications, pricing information, and system requirements for ServiceNow SPM.

Suite Support

Email: Email support is hidden behind a login.

Phone: 1 (866) 709-5932.

Training: They offer customized and self-paced training options for various teams to improve user adoption.

Tickets: Users can submit tickets through the ServiceNow site.

FAQ

Frequently asked questions regarding ServiceNow SPM include:

Q: How does ServiceNow SPM integrate with existing IT workflows?
A: ServiceNow SPM smoothly integrates with extant IT workflows through its robust API and middleware solutions. Utilizing a unified platform, it enhances data visibility and ensures seamless collaboration among IT, sales, and service departments, optimizing the service delivery lifecycle.
Q: Can ServiceNow SPM adapt to diverse business models?
A: Absolutely. ServiceNow SPM is designed with flexibility in mind, supporting various business models by accommodating customizable performance metrics and quota plans. This adaptability ensures that businesses can leverage the platform to align with their unique sales strategies and organizational objectives.
Q: What types of reporting and analytics are available in ServiceNow SPM?
A: ServiceNow SPM offers comprehensive reporting and analytics features, including real-time dashboards, trend analyses, and predictive modeling, to empower businesses with insightful data for informed decision-making. These capabilities enable organizations to monitor performance and strategize proactively.
Q: How does ServiceNow SPM ensure data security and compliance?
A: Security is a paramount concern for ServiceNow SPM, which adheres to stringent data protection protocols. The platform ensures data security and regulatory compliance through role-based access controls, audit trails, and adherence to global standards such as GDPR, providing peace of mind for businesses handling sensitive information.
Q: Is there a mobile version of ServiceNow SPM available for sales teams on-the-go?
A: Yes, ServiceNow SPM offers a mobile application that allows sales teams to access critical data and perform functions from anywhere. This mobile accessibility ensures that sales operations remain agile and responsive, a critical aspect in today's fast-paced business environment.
Q: How user-friendly is the interface of ServiceNow SPM for non-technical staff?
A: ServiceNow SPM boasts an intuitive user interface that enables non-technical staff to navigate the platform with ease. This accessibility is vital for ensuring broad user adoption and minimizing the learning curve, allowing Sales Operations to focus on their core functions without being bogged down by technical complexities.
Q: What kind of customer support does ServiceNow offer for SPM users?
A: Users of ServiceNow SPM benefit from extensive customer support options including a dedicated help desk, online resources, community forums, and training modules. This multi-tiered support infrastructure assures prompt and effective resolution of issues, ensuring business continuity and user satisfaction.