Backlog Reviews & Pricing

by Nulab | Founded 2004, Fukoka, Japan

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What is Backlog?

Industry Specialties: Serves all businesses

Backlog is a cloud-hosted issue tracking and resource management solution that helps developers work with design, IT and marketing teams. Its core capabilities include subtasking, bug tracking, file sharing, Gantt charts, burndown charts and watchlists. Businesses can track overall work progress while prioritizing tasks and to-do lists through team collaboration.

Developers can integrate it with SVN and Git to manage project tasks and source codes. It offers businesses visibility into project workflows and daily timelines using Gantt charts, which get updated in real time. Managers can track and compare project modifications, monitor document changes and leave comments on pull requests. Users can dissect Gantt charts by milestone, assignee or category and export to Excel sheets.

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User Sentiment i

Based on 312 reviews:

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#44

Backlog is ranked #44 in the Project Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Backlog Pricing

Based on our most recent analysis, Backlog pricing starts at $35 (Monthly, Freemium).

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Starting From: $35
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Backlog is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Backlog:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Backlog Benefits and Insights

Why use Backlog?

Key differentiators & advantages of Backlog

Gantt and Burndown Charts: Get a timeline view into the entire project for better planning. Track projects with details like tasks in progress, tasks assigned to each employee and completion dates. Automatically generate reports from both charts and drill them down for deeper insights. Update assignees, due dates and other details when required.
Knowledge Sharing: Create accessible wikis that can be downloaded and edited by team members. Personalize capabilities and tools based on workflows. Store all team data and files while recording real-time conversations in a central place accessible by everyone. Retrieve files and customer information easily.
Mobile App: Keep in touch with project progress and work updates, even when out of the office. Comment, create and update tasks on-the-go. Sync with online workspaces automatically using native Android and iOS apps.
File Sharing: Store project files in a central location while adding comments for assigned employees. Upload files into folders created for a project, issue or team. Report issues by setting up an email address or through web forms.
Notifications: Notify specific employees about tasks that require attention. Send notifications when posting a comment, creating a task, updating a wiki and more.
Jira and Redmine Importer: Get step-by-step instructions on migrating data successfully from Jira and Redmine. Strengthen security with IP restrictions and manage workspace access for better information control.

Industry Expertise

Backlog improves project management and team communication for over 10,000 companies globally. It offers solutions to companies in various industries, including electronics, software and IT, finance, aerospace, defense, retail, transportation and logistics, construction and more.

Backlog Reviews

Average customer reviews & user sentiment summary for Backlog:

312 reviews

90%

of users would recommend this product

Backlog has a 'excellent' User Satisfaction Rating of 90% when considering 312 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Backlog reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Visual Task Boards: Backlog provides Kanban-style boards that give teams a clear overview of project progress, allowing them to easily track tasks through different stages of completion.
Gantt Charts: Users appreciate the ability to visualize project timelines and dependencies using Gantt charts, which helps with planning and scheduling.
Custom Fields: Backlog allows users to create custom fields to store project-specific information, making it adaptable to various workflows and use cases.
Wiki Functionality: The platform includes a built-in wiki feature that enables teams to document project details, share knowledge, and collaborate effectively.
Version Control: Backlog integrates with Git and Subversion, providing version control capabilities for managing code and documents within projects.

Cons

Limited Customization: Backlog's interface and workflow options can feel restrictive for teams with unique or complex project management needs. The platform's opinionated approach may not align with all team preferences, potentially hindering adaptability.
Reporting Capabilities: Generating in-depth reports or extracting specific data points can be challenging due to Backlog's reporting limitations. Users often find themselves needing to export data and manipulate it externally to gain deeper insights, adding an extra step to the process.
Mobile App Functionality: The Backlog mobile app has received feedback for lacking the full functionality and intuitiveness of the web version. This can limit users' ability to effectively manage tasks and projects while on the go, potentially impacting productivity and responsiveness.

Researcher's Summary:

Don't get stuck in a project management "backlog"; streamline your workflow with Backlog: This software has garnered positive attention for its user-friendly interface, making it a breeze for teams to jump right in and start managing tasks. Backlog's diverse features, like Kanban boards and Gantt charts, cater to various team needs, while its integrations with other tools ensure a seamless workflow. Users appreciate its affordability, making it a cost-effective solution for project management.

However, some users point out that Backlog lacks certain features, such as time tracking, and offers limited templates and customization options. Compared to competitors like Asana and Trello, Backlog shines in its simplicity and focus on core project management functionalities. While it may not have all the bells and whistles of some platforms, its straightforward approach resonates with teams seeking an uncomplicated solution. Backlog's strength lies in its ability to bring clarity and organization to projects without overwhelming users with excessive features.

Backlog is best suited for small to medium-sized teams, particularly those in software development and project management, who value a user-friendly and affordable solution with robust task management and collaboration features. Its intuitive interface and focus on essential project management tools make it an ideal choice for teams looking to enhance their productivity and streamline their workflows without the complexity of more feature-rich platforms.

Key Features

Project Management: Use burndown charts, Gantt charts or boards to monitor in progress or completed tasks and issues that require attention. Get a view of tasks within large projects and manage schedules with Gantt charts. Track team progress using Kanban boards.
Task Management: Create task hierarchies to organize workflows. Split large projects into parent and child tasks. Divide child tasks or subtasks among team members, prepare checklists to monitor start and due dates, categories, project milestones, custom fields and more. Track project progress by monitoring assigned tasks while updating deadlines for clients. Use Gantt charts to get an overview of task status and status of task owners in one place.
Bug Tracking: Identify bugs and prioritize the process to fix them. Collaborate with teams to fix bugs by logging them as issues, which act as a central hub to discuss and resolve each bug. Let managers and teams get a top view of progress on each bug. Understand bugs and fixes with the module's archives.
Version Control: Discuss, organize and monitor all work progress in one location. Integrate with SVN and Git to manage source codes along with projects. Make codes better while discussing new features with the team before incorporating them into projects. View work on every branch, monitor changes and review team’s work.
Team Collaboration: Eliminate confusion and get more done with enhanced team collaboration and communication. Set user roles and create guest accounts for non-technical teams and clients. Collaborate to edit, share and access wikis while getting notified about changes. Provide feedback, suggest changes and appreciate employees for good work.

Limitations

Some of the product limitations include:

Steep learning curve.
Non-intuitive UI.
Text editor is not very useful.
Doesn’t allow using multiple filters.
No provision to add links to Gantt charts.

Suite Support

Email: Email support is not listed currently.

Phone: Phone support is not available at present.

Training: Their site features several resources like blogs, tutorials, guides, a help center, community support and other materials to guide users and ways to unlock the solution’s full potential.

Tickets: Users can submit tickets through Backlog’s site.