AppFolio Reviews & Pricing

Key Features

• Communication: Maintain a flat organization with clear communication between team members, managers, landlords and tenants. 
  • Individual Portals: Provide unique communication portals to associated parties based on their role. Tenants can pay rent, submit maintenance requests, interact with managers and view lease documents. Enables managers to communicate with multiple owners, issue work orders and send notifications and updates in bulk. Owners can track property-specific performance reports, assign tasks and transfer funds. 
  • Document Library: Maintain a centralized library of documents, leases and tenant information. Set role-based access permissions for each document. 
  • Board Member Management: Commercial property businesses can schedule board meetings, conduct polls on invoices and architectural requests, track votes and share documents and reports. 
  • Tenant Insurance: Tenants can submit proof of renter insurance or buy insurance provided by the vendor. Manage each policy and its maturity from the dashboard. 
  • Emails and Surveys: Email surveys, updates and notifications in bulk or send individually based on requirements. Offers unique surveys and text templates. 
  • Mobile App: Access the platform via any device and promote remote workflows. 
• Accounting and Reporting: Gain visibility and make informed decisions faster. 
  •  Automate transaction recording and property-specific bookkeeping. 
  •  Offers CAM tracking and reconciling modules for commercial properties. 
  •  Use AI and machine learning to read PDF invoices from vendors, identify key information and automate accounts payable. 
  •  Leverage over 80 report templates and automate recurring report generation. Every template is customizable and updated frequently. 
  •  Customize the dashboard with real-time data visualizations and receive AI-driven performance insights. 
  •  Supports integration with personal banks and digital wallets to unify renting, accounting and reporting workflows. 
  •  Customize late fee processes. Set personalized rules in bulk or case-by-case waivers. 
  •  Manage multiple tenant accounts, track lease lifecycle and refund deposits directly from escrow. 
• Marketing and Leasing: Generate leads, schedule showings, design leases and screen prospects from the dashboard. 
  • AI Leasing Assistant: Use an AI chatbot to automate property showing appointments, qualify leads according to set parameters, cross-sell units and answer FAQs. Respond to customer queries 24/7 through texts or emails. 
  • Omnichannel Marketing: Syndicate portfolio on multiple internet listing services (ILS) and manage every listing from the dashboard. Get real-time notifications upon each engagement and generate custom guest cards to track prospects. 
  • Personal Website: Design a personalized website with brand color and logo for portfolio marketing. Available at an extra cost. 
  • Rent Analysis: Retain a competitive edge by comparing rental prices of neighboring units to determine the best price for marketed properties. 
  • Virtual Showings: Accommodate prospects’ needs by scheduling and running live virtual tours of listed properties. Supports integrations with PropTech like smart locks and HVACs to facilitate self-guided property tours by prospects. 
  • Vacancy Management: Consolidate vacancy postings and tasks, view current status, and market units on multiple ILS from the unified dashboard. 
  • Tenant Screening: Screen every applicant’s credit score, eviction history, income verification and criminal record via TransUnion. Property managers can either pay for the reports or charge applicants. 
  • Leasing Hub: Design custom leases with personalized clauses and allow applicants to eSign them from anywhere. Track every lease lifecycle and set defaults for automatically updating lease dates, rent structures and statuses upon expiration. 
  • Student Housing: Supports lease and tenant management based on beds occupied. 
• Maintenance: Streamline maintenance processes with AI and intelligent workflows. 
  • Smart Maintenance: Use the mobile app to receive maintenance requests, issue work orders and track progress. Set default rules to automatically dispatch pre-approved vendors. Accurately calculate the shared fee for common area maintenance and send invoices to renters. 
  • Vendor Onboarding: Vendors can access the platform, receive work orders, share status and send invoices. Automate bills payable and maintain records of work done for a clear audit trail. 
  • Utility Management: Track and charge each renter based on actual consumption and automate utility invoice processing. Use analytics to identify and fix leaks. 
  • Mobile Inspections: Perform mobile inspections, log issues and expedite turnovers. 
  • Auditing Center: View an itemized history of every activity and track changes made by team members and vendors. Use unique filters to identify and correct mistakes quickly. 
  • 24/7 Maintenance Contact Center: Deal with tenant calls, dispatch pre-approved vendors and input data directly to the user database. 
• Team Management: Onboard unlimited team members, define role-based access levels and manage each person’s workflow. 
  • Training: Embed training manuals into the software to onboard new hires more easily. Centralize policies and procedures to ensure associates follow protocols while performing tasks. 
  • Task Management: Set tasks, assign staff and monitor progress with an interactive calendar. Team members can share tasks and customize workflows. 
  • Universal Search: Use the search bar to quickly navigate and find documents, records or data. 
• Integrations: Supports integrations with personal marketing websites and third-party applications, including BlueMoon, CodeBox, Engrain, MatterPort and CIT. 

Limitations

•  Limited integrations. 
•  Lacks automatic bank feeds. 

Suite Support