Categories:

#18

SoftPro is ranked #18 in the Landlord Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

SoftPro Pricing

Based on our most recent analysis, SoftPro pricing starts at $200 (Monthly).

Price
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Starting From
$200
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

SoftPro is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SoftPro:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SoftPro Benefits and Insights

Why use SoftPro?

Key differentiators & advantages of SoftPro

  • Streamline Escrow Documentation: Manage closing, title and escrow of the entire portfolio from a single screen. Generate residential and commercial closings efficiently with a few clicks. 
  • Simplify Administration: Automate recurring tasks like updating orders, adding tasks based on the order information, running reports, accepting products and more. 
  • Personalize Dashboards: Design custom work areas with shortcuts to closing templates, custom reports, business insights and other dashboards. 
  • Scale Easily: Connect with underwriters and integrate third-party software to add features during business scaling. 
  • Improve Accounting: Automate bookkeeping, schedule three-way reconciliations, print checks and balance ledgers. 
  • Streamline Communications: Offer customers a unique portal to submit new orders, track real-time status, send documents and chat with managers. 
  • Take Better Decisions: Identify trends and capitalize on opportunities by tracking personalized KPIs and automating periodical reporting. 

Industry Expertise

Serves property management businesses and enterprises.

SoftPro Reviews

Average customer reviews & user sentiment summary for SoftPro:

User satisfaction level icon: great

18 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SoftPro reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Streamlined Workflow: SoftPro's intuitive interface and automated processes make it easy to manage tasks like scheduling appointments, collecting rent, and processing payments, saving time and reducing errors.
  • Comprehensive Reporting: SoftPro provides detailed financial reports and property performance metrics, giving property managers valuable insights into their operations and helping them make informed decisions.
  • Strong Communication Tools: SoftPro's communication features, such as email and text messaging, allow property managers to stay in touch with tenants and vendors, ensuring smooth communication and timely responses.
  • Mobile Accessibility: SoftPro's mobile app allows property managers to access key features and manage their properties from anywhere, anytime, providing flexibility and convenience.

Cons

  • Limited Reporting Capabilities: Some users have reported that SoftPro's reporting features are limited, making it difficult to generate the specific reports they need for their business. For example, some users have found it challenging to create custom reports or to export data in a format that is compatible with other software programs.
  • Steep Learning Curve: SoftPro can be a complex system to learn, especially for new users. The interface can be confusing and the software may require extensive training to use effectively. This can be a significant barrier for smaller property management companies with limited resources.
  • Lack of Mobile Functionality: SoftPro's mobile app is not as robust as some other property management software options. This can be a major inconvenience for property managers who need to access information or manage tasks on the go.
  • Customer Support Issues: Some users have reported experiencing difficulties with SoftPro's customer support. They have found it challenging to get timely and helpful assistance when they need it. This can be a major frustration for users who are struggling with the software or who have urgent issues that need to be resolved.

Researcher's Summary:

Is SoftPro the "software pro" for managing properties? SoftPro is a leading real estate closing and title insurance software solution used by a large number of customers, with a strong reputation for customer service, support, and product development. Users particularly appreciate its robust features for managing the entire closing process, from order entry to final title policy issuance. The software's ability to automate tasks, such as populating documents with data from a single entry, is a significant time-saver. Users also praise SoftPro's comprehensive training program, which helps them navigate the software's extensive capabilities. However, the sheer breadth of features can feel overwhelming initially, especially for users transitioning from less sophisticated systems. Despite this, SoftPro's exceptional customer support and training resources make it a worthwhile investment for businesses of all sizes in the real estate industry seeking to streamline their closing and title insurance processes.

Key Features

  • Closing, Title and Escrow Production: Monitor and manage the entire cycle — from order entry to drafting the final title policy. Leverage a robust library of documents, including HUD-1 settlement statements, ALTA settlement statements, CDF, disbursements summary, title commitments, policies and more. Print documents and auto-populate data in appropriate locations. A few supplemental offerings include: 
    • Automation: Automate repetitive tasks to improve performance and accountability while preventing bottlenecks and missing tasks. Available with the Select and Hosted plans. 
    • Settlement Statements: Generate master or individual settlement reports for buyers, sellers and properties. Customize statements for each order and office, and associate one or more properties with a charge. Available with the Select and the Hosted plans. 
    • Multi-User: Have multiple people access and work on an order simultaneously. Communicate with others via a chat tool. Available with the Select plan. 
    • Add-Ons: Build a suitable solution by adding an integrated calendar, BI-equipped dashboard and task notification tools. Add SoftPro Live to communicate current order statuses with customers. 
  • Accounting: Automatically record every deposit, pending or voided check and other miscellaneous transactions. Maintain ledgers and print reports for quick reconciliation and auditing procedures. Manage interest bearing accounts and track disbursement of construction draws. A few add-ons include: 
    • ProTrust Accounting: Import the bank’s information file and approved transactions for faster reconciliations. Generate reports to identify duplicate transactions and other errors. 
    • Positive Pay: Prevent illicit check writing by compiling all cleared checks within a specific date range into a file, which can be sent to banks for authorization. 
    • 1099 Tax Forms: Automate generation of 1099-S records for IRS submission. Get notified of discrepancies and erroneous information in the report while closing procedures. Automatically collect 1099 data throughout the year and auto-export data from the escrow module for electronic submission at the IRS site. This optional module is available with the Select and Hosted plans. 
  • Document Management: Track, store and edit unlimited documents and images from a centralized library. Declutter physical cabinet files by scanning and digitizing documents using the barcode scanner. With the Select and Hosted plans, annotate and quickly markup PDF documents and specify permissions for secure documents and folders. 
  • Document Creation: Create custom documents using third-party software or use ProDesign, a paid add-on, to insert graphics, text, field names, IF-statements and more. Link documents automatically to data from the closing file. Store and generate unlimited documents. 
  • Reporting: Leverage more than 100 built-in report templates or build custom reports and drill down on critical areas. Create ad-hoc reports or automate recurring reports. Export reports to MS Excel for quick sharing. 
  • Integrations: Use SoftPro 360 to leverage integrations for underwriting, lien release, tracking and reporting, notary services and more. Build a full-stack solution for all closing, title insurance and escrow needs. Available for free with all versions; pay only for the services and not the platform. 

Suite Support

The vendor website offers ebooks and blogs about optimal usage of integrations and industry fair practices. Additionally, packages of state-specific insurance underwriting and land title documents are available for download.

mail_outlineEmail: [email protected].
phonePhone: (800) 848-0143. Ext.3. For standard customers, Monday through Friday, 8 a.m. to 5 p.m. EST. For Select and Hosted customers, Monday through Friday, 8 a.m. to 10 p.m. EST and 10 a.m to 2 p.m. EST on Saturdays.
schoolTraining: Learn about the fundamentals through self-paced, web-based training with phone support from experts. Alternatively, welcome an expert trainer on-site for targeted training on specific business requirements and objectives.
local_offerTickets: Submit tickets via the platform.
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