SolarWinds RMM Reviews & Pricing

by SolarWinds Worldwide | Founded 2003, Dundee City, UK

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Overview Benefits Reviews Features

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What is SolarWinds RMM?

Industry Specialties: Serves all industries

SolarWinds RMM is a cloud and on-premise PSA solution that governs IT operations for companies of all sizes and industries. It's intended for IT professionals and managed service providers (MSPs).

Patch management, automation and scripting management, remote access and reporting are some of its unique accessories.

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SolarWinds RMM Benefits and Insights

Why use SolarWinds RMM?

Key differentiators & advantages of SolarWinds RMM

Passportal and Documentation Manager: Integrate IT documentation into one module. Work with a passport-management-as-a-service platform and a mobile self-service appliance that manages patrons and request tickets.
Network Discovery: Recognize and administer devices in the same network. Review device details, active directories, document connections and leverage advanced monitoring agents.
Endpoint Detection and Response: Address, pinpoint or address threats. This accessory's methods include automatic rollbacks, policy automations, signatureless approaches, forensic analyses, current file examinations and more.
Managed Antivirus: Combat identifiable and hard-to-detect malware threats with signature-based scanning, heuristics checks, behavioral sweeping, endpoint trademarking and more.
Netpath: Supervise network performances from sources to destinations with QoS monitoring, network transparency, nod/hop information and other methods.
Mac Management: Oversee, protect and administer MacOS devices throughout customer surroundings by safeguarding crucial files and making them recoverable. Backing up files prevents customers from losing data. This tool also protects MacOS devices from malware and viruses.
Network Device Monitoring: Supervise and safeguard printers, firewalls, routers, switches, uninterruptible power supplies (UPS) and other devices. Import devices connected to each managed subnet with MAC address, IP, operating system, firmware version, hostname and further details.
Mobile-Friendly: Review problems, serves, workstations, checks, outages, tasks, notes and asset data on the mobile app built for iOS and Android devices. Users may also run remote control sessions.

Industry Expertise

SolarWinds MSP's primary mission is to ensure customer success and empower partners in solving modern MSP obstacles with solutions that offer integrated robust supervision, security and business appliances. It aids clients of various sizes, infrastructures and areas by keeping networks secure with layered security tactics to stay ahead of cyberattacks and hackers.

Key Features

Patch Management: Validate patches in batches throughout sites, networks, servers and workstations. Approve patches by particular sites, networks, servers and workstations automatically. Users may also schedule software update patches without disturbing employees and receive clear reports on patch statues.
Backup and Recovery: Back up and recover systems from IT catastrophes with true delta accelerators, bare metal protections, bandwidth throttling and other methods.
Remote Access: Maintain and rectify issues found through remote access via reporting, system customization, performance issues maintenance, service management and more.
Reporting: Verbalize business and technical values of services to users and managements as well as review KPIs with the executive summary report. Other included reports include device inventory, pricing, antivirus safeguarding, hardware and software tuneups, backups, user audits and more. Export reports as PDF, Microsoft Word and Excel files.
Automation and Scripting Management: Implement the automatic drag-and-drop tool to create professional automation assignments without learning new, elaborate scripting languages. Users may write new scripts, upload them into the software and work with a complete library of more than 100 scripted duties to plug in and install.

Limitations

SolarWinds RMM comes with plenty of benefits and capabilities, but few limitations exist. At the time of this review’s publication, these are the limitations of the solution based on user feedback:

No particular reports for antivirus or Webfilter activity.
Linux agents are not available for support.
Remote controlling mobiles have limited features.
Users cannot uninstall software that doesn’t have remote control sessions.
Needs exact exclusions for some particular patch management programs.
The SQL server back is priced separately and needs a separate server installation.
The alert status has limited priority level issues.

Suite Support

Email: For email support, users may email [email protected].

Phone: Users may dial 1-866-530-8040 for phone support.

Training: Access case studies, eBooks, white papers and more on the resources page for training purposes. Users may also log into the SolarWinds Success Center to communicate issues with community forums.

Tickets: Users may fill out the form on the contact us page for ticket support.