Zoho Recruit Reviews & Pricing

by Zoho Corporation | Founded 1996, Pleasanton, CA

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What is Zoho Recruit?

Industry Specialties: Serves all industries

Based in the cloud, Zoho Recruit offers hiring solutions for businesses of all sizes. It combines applicant tracking system (ATS) functionalities with customer relationship management (CRM) capabilities to streamline recruitment.

Get access to customizable dashboards, tailored templates for job openings, assistance with application processes, and many more features that help you save time and effort throughout the hiring process.

Unlock a full suite of HR capabilities through integrations with other Zoho products. You can choose from three different versions based on the size and type of business. Options are available for temp agencies, staffing agencies and corporations of all sizes.

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User Sentiment

Based on 2878 reviews:

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Zoho Recruit Pricing

Based on our most recent analysis, Zoho Recruit pricing starts at $25 (Per User, Monthly).

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Starting From: $25
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Zoho Recruit is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Zoho Recruit:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Zoho Recruit Benefits and Insights

Why use Zoho Recruit?

Key differentiators & advantages of Zoho Recruit

Streamlined Hiring: Build a customizable hiring flowchart that covers all decision points and is accessible to recruiters and hiring managers. While Zoho Recruit scored a perfect 100 in our analysis for this benefit, it is currently not supported by top competitors like Greenhouse and Jobvite.
Detailed Screening: Measure the compatibility of candidates and their skill sets to job roles through cognitive and behavioral assessments. Perform thorough background checks to rule out criminal history. This ability earns Zoho Recruit a top score of 100 in our analyst data, although competitors like Taleo and iCIMS depend on partner integrations to support this function.
Personalized Job Search: Candidates can build their own profiles, filter job searches, apply to the right roles and track their application status. This ability is fully supported by Zoho Recruit and is currently unsupported by competitors like Workable, Jobvite and Greenhouse.
Effective Collaboration: According to our analysis, Zoho Recruit scored a perfect 100 for enabling seamless team collaboration through the @mentions feature. Stay on the same page as your team members while hiring and avoid recruitment bias.
Smooth Interview Management: Schedule real-time interviews with candidates directly on the platform. Competitors like Greenhouse and Jobvite require partner integrations to use this function.
Efficient Offer Management: Candidates can view offer letters online and also accept them. They can provide e-signatures using a built-in electronic signing tool, something that Jobvite and Greenhouse don’t currently support.
Low Cost: Choose from three subscription plans based on your needs. The most basic plan is free and has a 15-day trial period. The paid plans start at $25 and offer additional features.

Industry Expertise

Zoho serves clients across all industries. Some of their noteworthy users include Uber, change.org, China Southern Airlines, UpGrad and Pentair.

Zoho Recruit Reviews

Average customer reviews & user sentiment summary for Zoho Recruit:

2878 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Zoho Recruit reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Automation: The system saves time by automating manual tasks, according to users who discussed automation in their reviews.
User Experience: Users say the system is easy to use. They also like the intuitive interface that makes navigation easy.
Customization: Users said that the system is able to adapt to their recruiting processes and preferences.
Cost: According to users who reviewed this aspect, the platform is fairly priced and affordable, even for startup companies.

Cons

Customer Support: Users who reviewed this aspect complained about poor customer service, delayed responses and lack of assistance in times of need.
Learning Curve: According to users, this software comes with a steep learning curve, especially for beginners.

Researcher's Summary:

Customers like Zoho Recruit and show it with predominantly glowing reviews. They applauded the system’s ability to save them time and money, and its useful features make it worthwhile. However, there’s some dissatisfaction with the lack of adequate documentation, training and support to lessen the steep learning curve.

I recently had the chance to run a 15-day free trial of Zoho Recruit’s desktop version. The homepage offers a structured view of the hiring pipeline for each job. You can add widgets and prioritize components to curate personalized interfaces that gel with your style and needs.

Important metrics like time-to-hire, time-to-fill, offer acceptance rate and age of job are easily accessible, and you can monitor them by applying filters based on users or timelines. Spaces like upcoming interviews and activity logs further simplify the hiring process.

I personally appreciated the amount of filtering and sorting options available for viewing applications. I could create jobs using readily available templates or by making manual entries. If your organization has a referral program, Zoho Recruit also lets you track candidates referred to different job openings.

Key Features

Zoho Recruit

Resume Extractor: Use the Resume Inbox to automatically extract resumes as attachments from emails, or use the specialized tools to extract resumes from LinkedIn and other pages.
Integration: Connect the system to Google Docs, Calendar and a variety of other Zoho solutions with third-party integrations to automate data entry.
Communication: Besides automated email response facilities, you can also use customizable email templates to send emails manually. WhatsApp integration and SMS options make communication seamless and efficient.
Mobile App: Schedule interviews, track job openings and share information with the team using the Zoho Recruit mobile app, which is compatible with both iOS and Android devices.
Dashboards: Track and assess data and view job statuses, interview schedules and employee information through the platform’s activity dashboards.
Onboarding: Create digital onboarding forms like benefits enrollment, confidentiality agreements and compliance statements.

Approach to Common Challenges

Large Application Volumes: Zoho Recruit utilizes AI-powered resume parsing and pre-screening tools to filter candidates based on predefined criteria, saving time and effort spent on initial evaluations.
Poor Candidate Experience: This solution offers automated communication tools, including email and SMS updates about application statuses and interview schedules. This ability helps candidates remain informed and engaged throughout the process.
Chaotic Workflow Management: Zoho Recruit provides a robust applicant tracking system (ATS) that organizes candidate applications. It automates repetitive tasks such as scheduling interviews and collecting feedback to support effective workflow management.
Lack of Data-Driven Insights: It comes with advanced analytics tools that track KPIs like time-to-hire and source effectiveness. This information helps recruiters refine their strategies and make decisions based on data over intuition.
High Turnover Rates: Zoho Recruit integrates candidate relationship management features to maintain ongoing relationships with potential hires. This capability helps ensure alignment with company culture and values before making hiring decisions.

Cost of Ownership

Frequently asked questions regarding Zoho Recruit pricing include:

Q. What are the pricing plans for Zoho Recruit?

A. Zoho Recruit offers several pricing tiers.

The Standard plan costs $25 monthly per user (billed annually). This plan includes features like 100 active jobs, candidate sourcing and résumé management.
The Professional plan is billed at $50 monthly per user (charged annually). This plan comes with 250 active jobs, candidate portals, custom dashboards and so on.
The Enterprise plan costs $75 monthly per user (billed annually). It includes more advanced features like 750 active jobs, client portals, Google Meet and Microsoft Teams integrations, and hiring blueprints.

Q. Is there a free trial available for Zoho Recruit?

A. Yes, Zoho Recruit offers a 15-day free trial. This allows users to explore some of its features before committing to a subscription.

Q. What sort of payment options are available?

A. Zoho Recruit typically offers monthly or annual billing options. Annual subscriptions usually come with a discount compared to monthly payments.

Q. Can I switch plans later if my needs change?

Yes, you can upgrade or downgrade plans based on your changing business needs. Check with customer support for specific details regarding plan changes.

Q. Is customer support included in the pricing?

A. Yes, all paid plans include customer service. The free tier also offers limited support options.

License/Subscription Cost	Subscription-based pricing model Discounts are available for nonprofit organizations
Maintenance Cost	Included in the subscription fee
Installation/Implementation Cost	Included in the subscription fee Provides support for users implementing the new software via a dedicated tutorial section on the website and a YouTube channel Online tutorials cover a variety of topics including organizational settings, personal settings, user permissions and territory management
Customization Cost	Cost varies depending on the subscription plan selected
Data Migration Cost/Change Management/Upfront Switching Cost	Cost varies depending on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing and new system
Recurring/Renewal Costs	Included in the subscription fee

Limitations

At the time of this review, these are the limitations according to user feedback:

Zoho Recruit doesn’t automate reference checks
The ATS feature doesn’t provide candidate assessments
Custom rejection through templated email is not supported
This solution doesn’t support automated alerts about new jobs or hiring events
Payroll systems integration is not available

Demo Resources

Zoho Recruit Webinars: Various aspects of Zoho Recruit are addressed by webinars tailored for different audiences, such as staffing agencies and corporate HR teams. These sessions cover features, best practices and tips for optimizing the recruitment process.
Developer Guide: You can use the Zoho Recruit developer or API guide for an understanding of integrations with third-party applications.
Personalized Training: Training sessions can help you get hands-on experience while learning about the system’s features and best practices.
Official Blogs: Blogs on the Zoho Recruit website cover different aspects of the product in detail.
Product Tour: You can also request a personalized demonstration of the product on the official website.

FAQs

Q. Can I integrate Zoho Recruit with other tools?

A. Yes, Zoho Recruit supports integration with various third-party applications, including HR management systems, communication tools like Slack and Outlook, and analytics platforms.

Q. What support options are available on Zoho Recruit for users?

A. You can find multiple support options on Zoho Recruit, including 24/7 customer assistance via phone and chat support for paid plans. You can also access online help documents and FAQs on their website.

Q. How does Zoho Recruit handle data privacy and security?

A. Zoho Recruit complies with data protection regulations and employs various security measures to protect user data, including encryption and secure access controls.

Q. Who can benefit from using Zoho Recruit?

A. A variety of users can opt for Zoho Recruit. It caters to internal HR teams, staffing agencies, recruitment agencies and corporate HR professionals.