TeamViewer Remote Reviews & Pricing

by TeamViewer Group | Founded 2005, Göppingen, Germany

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Overview Pricing Benefits Reviews Features

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What is TeamViewer Remote?

Industry Specialties: Serves all industries.

TeamViewer Remote is a sophisticated software solution designed for seamless remote access and management of devices. It is particularly well-suited for IT professionals, customer support teams, and industries requiring remote troubleshooting, such as healthcare and finance. The software's standout features include high-definition video conferencing, secure file transfer, and cross-platform compatibility, allowing users to connect across various operating systems effortlessly. Users appreciate its intuitive interface and robust security measures, which include end-to-end encryption and two-factor authentication. Compared to similar products, TeamViewer Remote is often praised for its reliability and ease of use, making it a preferred choice for businesses of all sizes. Pricing details can vary based on the number of users and specific needs, so it's advisable to contact SelectHub for a tailored quote. Overall, TeamViewer Remote offers a comprehensive and user-friendly solution for remote access and support needs.

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TeamViewer Remote Pricing

Based on our most recent analysis, TeamViewer Remote pricing and cost details are described here:

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Starting From: $0
Pricing Model: Still gathering data
Free Trial: No

Training Resources

TeamViewer Remote is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TeamViewer Remote:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TeamViewer Remote Benefits and Insights

Why use TeamViewer Remote?

Key differentiators & advantages of TeamViewer Remote

Enhanced Productivity: TeamViewer Remote allows employees to access their work computers from anywhere, enabling them to complete tasks without being physically present in the office. This flexibility can lead to increased productivity as employees can work from home or while traveling.
Cost Efficiency: By reducing the need for physical travel and on-site IT support, businesses can save on travel expenses and minimize downtime, leading to significant cost savings over time.
Improved Collaboration: TeamViewer Remote facilitates seamless collaboration by allowing multiple users to access and work on the same system simultaneously, making it easier to share information and ideas in real-time.
Secure Connections: With end-to-end encryption and two-factor authentication, TeamViewer Remote ensures that all remote sessions are secure, protecting sensitive business data from unauthorized access.
Cross-Platform Compatibility: The software supports a wide range of operating systems, including Windows, macOS, Linux, iOS, and Android, ensuring that users can connect to any device regardless of the platform.
Scalability: TeamViewer Remote can easily scale to meet the needs of businesses of all sizes, from small startups to large enterprises, making it a versatile solution for growing companies.
Reduced Downtime: With the ability to quickly diagnose and resolve IT issues remotely, businesses can minimize downtime and maintain operational efficiency, ensuring that technical problems do not disrupt workflow.
Global Reach: TeamViewer Remote enables businesses to support clients and employees across the globe, breaking down geographical barriers and expanding the potential for international collaboration.
User-Friendly Interface: The intuitive design of TeamViewer Remote makes it easy for users of all technical skill levels to navigate and utilize its features, reducing the learning curve and increasing adoption rates.
Environmental Impact: By reducing the need for physical travel, TeamViewer Remote contributes to a lower carbon footprint, supporting corporate sustainability initiatives and environmental responsibility.

Industry Expertise

TeamViewer Remote is particularly well-suited for IT professionals, system administrators, and managed service providers who need to remotely access and manage unattended devices, such as servers, point-of-sale systems, and industrial monitors, across an entire IT estate. This software allows for secure and rapid connections, enabling technicians to fix glitches, reconfigure devices, upload data, and roll out changes with ease.

Synopsis of User Ratings and Reviews

Based on an aggregate of TeamViewer Remote reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Connections: TeamViewer is designed to make establishing remote connections straightforward, so you can easily connect to devices and provide or receive support without a hassle.
Multi-Platform Support: TeamViewer can bridge connections between devices running a variety of operating systems, including mobile devices, so you can always connect regardless of who needs help or what they are running.
Secure by Design: Features like end-to-end encryption and two-factor authentication are standard, ensuring your remote connections and data transfers are protected from unauthorized access.

Cons

Free Version Limitations: The free version of TeamViewer Remote has limitations that can be frustrating for business users. For example, it may falsely identify commercial use and demand payment.
Pricing: TeamViewer Remote's paid versions, which are necessary for business use, can be expensive, especially for small businesses or those with tight budgets.
Occasional Lag: Although TeamViewer Remote is generally fast, users sometimes experience input delays, which can be disruptive during time-sensitive tasks or presentations.

Researcher's Summary:

Is TeamViewer Remote really a team player when it comes to remote access, or does it leave users feeling remotely connected? User reviews from the past year paint a mixed picture of this popular software. While many users appreciate its intuitive interface and reliable connectivity, particularly for personal use, several drawbacks have led some users to seek alternatives.

One of the most common complaints is TeamViewer Remote's struggles with slower internet connections, leading to frustrating performance issues and input lag. This directly impacts productivity, especially for those who rely on seamless remote connections for work. Imagine trying to edit a presentation remotely, only to be met with a laggy cursor and delayed screen updates - not exactly a recipe for a productive workday.

Another significant concern is the high cost of TeamViewer Remote's commercial licenses, making it less appealing for smaller businesses or budget-conscious individuals. In contrast, competitors like AnyDesk offer similar functionality at more competitive prices, attracting users who find TeamViewer's subscription model too expensive. Furthermore, some users have reported issues with TeamViewer Remote's renewal policies and customer support, leaving them feeling frustrated and dissatisfied. Overall, TeamViewer Remote remains a solid choice for individuals seeking a reliable remote access solution for personal use, especially given its accessibility and ease of use. However, its limitations, particularly regarding cost and performance issues, cannot be ignored. Businesses and individuals working with budget constraints or requiring consistent performance may find better value and a smoother experience with some of its competitors.

Key Features

Notable TeamViewer Remote features include:

Cross-Platform Compatibility: Seamlessly connect across Windows, macOS, Linux, iOS, and Android devices.
High-Definition Video: Experience clear and crisp video quality during remote sessions.
File Transfer: Effortlessly transfer files of any size between connected devices with drag-and-drop functionality.
Multi-Monitor Support: View and control multiple monitors simultaneously, enhancing productivity in complex setups.
Wake-on-LAN: Remotely wake up sleeping devices, ensuring access even when systems are not actively running.
Session Recording: Record remote sessions for auditing, training, or documentation purposes.
Custom Branding: Personalize the interface with your company’s logo and colors for a professional appearance.
End-to-End Encryption: Secure your connections with AES 256-bit encryption, safeguarding sensitive data.
Remote Printing: Print documents from a remote device to a local printer without hassle.
Mobile Device Support: Access and control mobile devices, providing flexibility in managing various platforms.
Unattended Access: Set up devices for remote access without needing someone on the other end to grant permission.
Integrated Chat: Communicate in real-time with users during remote sessions through a built-in chat feature.
Scalable Licensing: Choose from a variety of licensing options to fit the needs of small teams or large enterprises.
Two-Factor Authentication: Enhance security with an additional layer of protection through two-factor authentication.
Remote Device Monitoring: Monitor device health and performance metrics to proactively address issues.
Service Queue: Manage and prioritize support requests efficiently with a structured service queue system.
Augmented Reality Support: Utilize AR capabilities to guide users through complex tasks with visual assistance.
API Integration: Integrate TeamViewer with existing systems and workflows using robust API support.
Session Timeout: Automatically end inactive sessions to maintain security and resource efficiency.
Custom Device Groups: Organize devices into groups for easier management and access control.