Zoho Assist Reviews & Pricing

by Zoho Corporation | Founded 1996, Chennai, Tamil Nadu, India

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Overview Pricing Benefits Reviews Features

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What is Zoho Assist?

Industry Specialties: IT service providers, Healthcare, Education, E-commerce.

Zoho Assist is a sophisticated software solution designed to facilitate seamless remote support and access. It is particularly well-suited for IT professionals, customer support teams, and managed service providers across various industries such as technology, healthcare, and education. The platform offers unique benefits like secure remote access, unattended remote support, and cross-platform compatibility, making it a versatile tool for troubleshooting and maintenance tasks. Users appreciate its intuitive interface and robust features, including file transfer, voice and video chat, and multi-monitor navigation. Compared to similar products, Zoho Assist is often praised for its reliability and ease of use. Pricing is typically structured on a subscription basis, with options that cater to different business sizes and needs. For precise pricing details, potential users are encouraged to contact SelectHub for a tailored quote. Overall, Zoho Assist stands out for its comprehensive capabilities and user-friendly experience in the realm of remote support.

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Zoho Assist Pricing

Based on our most recent analysis, Zoho Assist pricing starts at $12 (Monthly, Freemium).

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Starting From: $12
Pricing Model: Monthly, Freemium
Free Trial: No

Training Resources

Zoho Assist is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Zoho Assist:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Zoho Assist Benefits and Insights

Why use Zoho Assist?

Key differentiators & advantages of Zoho Assist

Efficient Remote Troubleshooting: Zoho Assist allows IT professionals to quickly diagnose and resolve technical issues without needing to be physically present, reducing downtime and improving productivity.
Cost-Effective Support: By eliminating the need for on-site visits, businesses can save on travel expenses and allocate resources more effectively.
Enhanced Customer Satisfaction: With faster response times and effective problem resolution, customer satisfaction is significantly improved, leading to better client retention.
Secure Data Handling: Zoho Assist uses advanced encryption protocols to ensure that all remote sessions are secure, protecting sensitive information from unauthorized access.
Cross-Platform Compatibility: The software supports multiple operating systems, allowing technicians to assist users on Windows, Mac, Linux, and mobile devices seamlessly.
Scalable Solution: Whether supporting a small business or a large enterprise, Zoho Assist can scale to meet the demands of any organization, accommodating growth without compromising service quality.
Customizable Branding: Businesses can personalize the interface with their own branding, providing a consistent and professional appearance to clients during remote sessions.
Unattended Access: Technicians can access remote computers even when users are not present, enabling maintenance and updates to be performed outside of business hours, minimizing disruption.
Comprehensive Reporting: Detailed session reports provide insights into support activities, helping businesses analyze performance and identify areas for improvement.
Integration with Other Tools: Zoho Assist integrates seamlessly with other Zoho products and third-party applications, enhancing workflow efficiency and collaboration.
Global Reach: With support for multiple languages and time zones, businesses can provide remote assistance to clients worldwide, expanding their service capabilities.
Reduced Environmental Impact: By minimizing the need for travel, Zoho Assist contributes to a lower carbon footprint, supporting corporate sustainability goals.
Real-Time Collaboration: Technicians can collaborate with team members during remote sessions, sharing insights and expertise to resolve complex issues more effectively.
Easy Setup and Use: The intuitive interface and straightforward setup process mean that even non-technical users can quickly get started with Zoho Assist, reducing the learning curve.
Improved Resource Allocation: By streamlining support processes, businesses can allocate their IT resources more strategically, focusing on core activities that drive growth.

Industry Expertise

Zoho Assist is particularly well-suited for IT professionals, businesses needing to manage remote support sessions, and those seeking a comprehensive solution for remote access and unattended support. Its robust features, ease of use, and reliable performance make it a top choice for companies of all sizes, especially those with IT departments or those providing technical support to clients.

Synopsis of User Ratings and Reviews

Based on an aggregate of Zoho Assist reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Setup: Zoho Assist is web-based, so there's no need for customers to install software before a session.
Multi-Platform Support: Technicians can use Zoho Assist to support a variety of devices, including Windows, Mac, Linux, iOS, and Android.
Secure Connections: Features like two-factor authentication and SSL encryption help keep data safe during remote sessions.

Cons

Limited Communication: Users can't make real-time voice calls during a session, making it difficult to communicate directly.
No Automated Chat Records: The software lacks the ability to automatically send chat transcripts after a session, making record keeping of support interactions difficult.
Unattended Agent Issues: Some users have reported that unattended agents sometimes go offline after intense troubleshooting sessions that involve multiple reboots and connections.

Researcher's Summary:

Is Zoho Assist the real deal when it comes to remote support? User reviews from the past year paint a largely positive picture of Zoho Assist, particularly for its user-friendliness and affordability. Users consistently highlight the intuitive interface, emphasizing its simplicity even for those less tech-savvy. This ease of use, combined with robust security features, makes it a popular choice for businesses of all sizes. Its versatility in handling both attended and unattended remote access further adds to its appeal, catering to a wide range of support scenarios. However, the lack of direct phone support emerges as a notable drawback, potentially a dealbreaker for some users who require immediate assistance. The limited branding control also poses a challenge for businesses seeking extensive customization. For instance, one user expressed frustration, stating, "Zoho assist has no direct phone call support, just email support." Another user highlighted the inability to display two monitors simultaneously using the preferred Windows native client, a significant limitation for those needing multi-monitor access. Despite these drawbacks, Zoho Assist's compatibility across various platforms, including Windows, Mac, Linux, and Android, along with its seamless integration with other Zoho products, significantly enhances its value proposition. This integration is particularly beneficial for businesses already entrenched in the Zoho ecosystem, enabling smoother workflows and enhanced team collaboration. In conclusion, Zoho Assist proves to be a robust and reliable remote support solution best suited for businesses prioritizing ease of use, affordability, and strong security, especially those already invested in the Zoho ecosystem.

Key Features

Notable Zoho Assist features include:

Unattended Access: Set up remote access to computers without needing the end-user to be present, ideal for after-hours maintenance.
File Transfer: Securely transfer files between the technician and the remote computer during a session, supporting efficient troubleshooting.
Multi-Platform Support: Access and control devices across various operating systems including Windows, Mac, Linux, Android, and iOS.
Custom Branding: Personalize the remote support interface with your company’s logo and colors to maintain brand consistency.
Session Recording: Record remote sessions for auditing purposes or training, ensuring transparency and accountability.
Reboot and Reconnect: Reboot the remote computer and automatically reconnect to the session without losing control.
Voice and Video Chat: Communicate with clients directly through integrated voice and video chat during remote sessions for clearer support.
Remote Printing: Print documents from the remote computer to a local printer, facilitating seamless document handling.
Instant Chat: Use the built-in chat feature to communicate with the remote user in real-time, enhancing collaboration.
Multiple Monitor Navigation: Easily switch between multiple monitors connected to the remote computer, ensuring comprehensive support.
Security and Encryption: Protect data with SSL and 256-bit AES encryption, ensuring secure remote sessions.
Mobile App: Manage remote support sessions on-the-go with the Zoho Assist mobile app, available for both Android and iOS devices.
Integration Capabilities: Seamlessly integrate with other Zoho products and third-party applications to streamline workflows.
Session Scheduling: Schedule remote support sessions in advance, allowing for organized and planned assistance.
Reports and Analytics: Generate detailed reports on session activities to analyze performance and improve service delivery.
Wake on LAN: Power on remote computers that are in sleep mode, ensuring accessibility even when devices are not actively running.
Clipboard Sharing: Share clipboard content between local and remote computers, simplifying data transfer during sessions.
Two-Factor Authentication: Enhance security with an additional layer of authentication, protecting access to remote sessions.
Custom Email Templates: Create and use personalized email templates for session invitations, maintaining professional communication.
Session Notes: Add notes during or after a session to document important information and actions taken for future reference.