NCR Voyix Reviews & Pricing

Key Features

• Kitchen Management: Optimize kitchen operations and boost efficiency using table mapping, offline credits, menu management and more. Colour code and route orders, assign preparation time, attach receipts, monitor production status, forecast requirements and leverage integrations to enhance the overall experience. 
• Online Ordering: Create a flexible and effective digital ordering system to deliver quick services. Allow guests to order for curbside pickups, in-house delivery and third-party delivery. Process contactless payments, offer customizable menus, integrate with delivery providers, send orders directly to the kitchen and more across multiple devices. 
• Alerts: Prioritize important tasks and regulate operations based on real-time notifications. Get instant alerts about new orders, updates, payments, non-availability of items, customer reviews and other communications without delay. Resolve issues to ensure smooth workplace functioning. 
• Marketing: Offer rewards, discounts, promos and discounts to boost customer retention. Analyze transaction data, interaction stats and customer buying patterns to create targeted campaigns and personalized deals. Send marketing messages via SMS, MMS and email. 
• Online Payments: Use a fully integrated platform to process online payments, equipped with a branded user interface and compatible with any smartphone device. Allow guests to scan a QR code or click a link from a text message to pay and send electronic receipts via email upon receiving checks. 

Approach to Common Challenges

• Slow Transactions: NCR Voyix's intuitive interface and cloud-based processing enable fast checkouts, even during peak hours.
• Inventory Management: Real-time inventory tracking and automatic alerts prevent stockouts and facilitate smarter purchasing decisions.
• Reporting and Analytics: Gain actionable insights into sales trends, customer behavior, and employee performance with comprehensive reports and customizable dashboards.
• Employee Management: Streamline scheduling, track attendance, and manage permissions with ease, ensuring efficient staff operations.
• Hardware Compatibility: NCR Voyix integrates seamlessly with various hardware options, including tablets, smartphones, and barcode scanners, for a customized POS experience.
• Security: Protect sensitive data with industry-leading security measures, including PCI compliance and end-to-end encryption.
• Scalability: Grow your business effortlessly with a POS system that adapts to your evolving needs and supports multiple locations.
• Customer Loyalty: Build stronger customer relationships with integrated loyalty programs, personalized offers, and targeted marketing campaigns.
• Mobile Payments: Accept a wide range of payment options, including contactless and mobile payments, to cater to modern customer preferences.
• 24/7 Support: Access expert assistance whenever you need it, with comprehensive support options available around the clock.

Cost of Ownership

• Q: What are the different pricing plans for NCR Voyix, and what features are included in each?
  A: NCR Voyix offers two main pricing plans: Essentials and Pro. Essentials starts at $108 per month for the first station and is suitable for basic POS needs. Pro starts at $178 per month and includes additional features like inventory management, employee management, and reporting. The specific features included in each plan can vary depending on your industry and business needs. It's important to carefully consider your requirements and compare plans before making a decision.
• Q: Are there any additional fees or costs associated with NCR Voyix, such as setup fees or transaction fees?
  A: Yes, there may be additional costs associated with NCR Voyix besides the monthly subscription fee. These can include setup fees, hardware costs, and transaction fees. Setup fees typically range from $250 to $500, and hardware costs depend on the specific equipment you choose. Transaction fees can vary depending on your payment processor and processing volume. Be sure to factor in all potential costs when budgeting for your POS system.
• Q: What is the return on investment (ROI) for NCR Voyix?
  A: The ROI for NCR Voyix can vary depending on your business, but it can be significant. The system can help you improve efficiency, reduce costs, and increase sales. For example, NCR Voyix can help you reduce checkout times by up to 20%, which can lead to increased customer satisfaction and loyalty. Additionally, the system's inventory management features can help you reduce stockouts and overstocking, which can save you money. Ultimately, the ROI for NCR Voyix depends on how effectively you use the system to improve your business operations.

Limitations

• Limited inventory management: Basic features for tracking stock levels and inventory history.
• Single-location focus: Not designed for businesses with multiple locations or complex inventory needs.
• Reporting restrictions: Customizable reporting options are limited.
• Payment gateway fees: Additional transaction fees apply when using non-NCR payment gateways.
• Hardware compatibility: Works exclusively with specific hardware from NCR.
• Limited customer support options: Phone and email support only during business hours.

Suite Support

FAQ

• Q: Can NCR Voyix  integrate with my existing accounting software?
  A: NCR Voyix offers limited integration with third-party accounting software. While it can export sales data in CSV format, users may need to manually import it into their accounting software. This can be time-consuming and prone to errors, especially for businesses with high transaction volume. For seamless integration, consider POS systems designed specifically to work with your existing accounting software.


• Q: Does NCR Voyix support online ordering?
  A: Yes, NCR Voyix offers basic online ordering functionality through its NCR Voyix Pro plan. However, customization options are limited compared to dedicated online ordering platforms. Consider the complexity of your online ordering needs and desired features when making your decision.


• Q: How does NCR Voyix handle offline transactions?
  A: NCR Voyix can process transactions even without an internet connection. However, offline transactions are stored locally and only synced with the cloud once an internet connection is restored. This can create delays in reporting and inventory management, especially for businesses with frequent internet outages.


• Q: What are the payment processing fees associated with NCR Voyix?
  A: NCR Voyix charges transaction fees on top of the fees levied by your chosen payment processor. These fees can vary depending on your plan and processing volume. Carefully compare NCR Voyix's fees with other POS systems and payment processors to ensure you're getting the best value.


• Q: How does NCR Voyix compare to other POS systems in terms of scalability?
  A: NCR Voyix is primarily designed for small to medium-sized businesses. While it can accommodate some growth, its features and functionality may not be sufficient for larger businesses with complex needs. Consider your scalability requirements when choosing a POS system to avoid outgrowing its capabilities in the future.