Phorest Reviews & Pricing

by Phorest Salon Software | Founded 2005, Dublin, Ireland

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Overview Pricing Benefits Reviews Features

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What is Phorest?

Industry Specialties: Hair, Aesthetic Clinic, Beauty, Spa, Barber.

Phorest is a comprehensive salon management software designed to streamline various operational tasks for salons and spas. It excels in appointment scheduling, client management, inventory tracking, and marketing automation. Phorest is particularly well-suited for small to medium-sized salons and spas due to its user-friendly interface and robust feature set that caters to the specific needs of these businesses. The software offers significant benefits, including enhanced client retention through personalized marketing campaigns, improved efficiency with seamless appointment booking, and detailed analytics for informed decision-making. Popular features include online booking, point-of-sale integration, and automated reminders, which collectively enhance the overall client experience. Compared to similar products, Phorest is often praised for its intuitive design and exceptional customer support. Pricing details can vary based on the specific needs and size of the salon, so it is recommended to contact SelectHub for a tailored pricing quote. This ensures that users receive a package that best fits their unique requirements.

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User Sentiment

Based on 714 reviews:

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Phorest Pricing

Based on our most recent analysis, Phorest pricing starts at $99 (Monthly).

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Starting From: $99
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Phorest is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Phorest:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Phorest Benefits and Insights

Why use Phorest?

Key differentiators & advantages of Phorest

Enhanced Client Retention: Phorest's automated reminders and personalized marketing campaigns help keep clients engaged and returning for future appointments.
Streamlined Appointment Scheduling: The software offers an intuitive booking system that reduces scheduling conflicts and maximizes salon occupancy.
Comprehensive Reporting: Detailed analytics provide insights into sales trends, staff performance, and client behavior, enabling data-driven decision-making.
Inventory Management: Phorest tracks product stock levels in real-time, helping salons avoid overstocking or running out of essential items.
Improved Client Experience: Features like online booking and digital consultation forms enhance convenience and satisfaction for clients.
Efficient Staff Management: The software allows for easy scheduling, performance tracking, and payroll management, ensuring staff are well-organized and motivated.
Marketing Automation: Phorest's built-in marketing tools automate email and SMS campaigns, saving time while effectively promoting services and special offers.
Secure Payment Processing: Integrated payment solutions ensure transactions are fast, secure, and compliant with industry standards.
Client Feedback Collection: Automated surveys and review requests help gather valuable client feedback, which can be used to improve services and client satisfaction.
Customizable Loyalty Programs: Phorest enables salons to create tailored loyalty programs that reward repeat clients and encourage continued patronage.
Mobile Accessibility: The mobile app allows salon owners and staff to manage appointments, view schedules, and access client information on the go.
Regulatory Compliance: Phorest helps salons stay compliant with industry regulations, including GDPR, by securely managing client data and consent forms.
Enhanced Communication: Integrated communication tools facilitate seamless interaction between staff and clients, improving overall service coordination.
Revenue Growth: By optimizing appointment bookings, reducing no-shows, and enhancing client retention, Phorest contributes to increased salon revenue.
Time Savings: Automation of routine tasks such as appointment reminders, inventory tracking, and marketing frees up time for staff to focus on client care.

Industry Expertise

Phorest is a salon management software designed for businesses with at least three employees, particularly those in the hair, beauty, barber, and spa industries. It's ideal for growing salons that want to manage, market, and grow their business from one platform.

Phorest Reviews

Average customer reviews & user sentiment summary for Phorest:

714 reviews

96%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Phorest reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Appointment Management: Phorest streamlines appointment scheduling, reduces overbooking, and offers online booking options, including integration with Facebook, making it convenient for both salons and clients.
Client Engagement: The software provides tools to effectively engage clients, including automated appointment reminders, personalized SMS and email campaigns, and a loyalty program to encourage repeat business.
Business Growth: Phorest offers marketing tools that help salons attract new customers and drive business growth. Features include targeted email and SMS campaigns, social media integration, and online reputation management.
User-Friendly Interface: The software is designed with a modern and intuitive interface that is easy to navigate and use, even for staff members who are not tech-savvy.
Comprehensive Reporting: Phorest provides detailed reports on sales, inventory, staff performance, and other key metrics, giving salon owners valuable insights into their business operations.

Cons

Receipt Headaches: Users have reported difficulties with reprinting receipts, which can be a hassle during busy periods or when dealing with customer inquiries.
Overtime Calculation Issues: Some users have found the software's overtime calculation features to be inaccurate or cumbersome, leading to potential payroll discrepancies.
Limited Social Media Sync: While Phorest offers social media marketing tools, its synchronization with popular platforms could be more robust, limiting seamless cross-platform promotion.
Sales Platform Integration: The software's integration with popular online selling platforms could be improved for a more streamlined experience.
Feedback Loop Needs Improvement: The process for submitting and reviewing user feedback for feature requests could be more transparent and efficient.

Researcher's Summary:

Is Phorest the "forest" through which your salon can grow? User reviews from the last year suggest that while Phorest might not be a walk in the park, it offers a robust set of tools for salon management. Users rave about its user-friendly interface, particularly praising its intuitive appointment booking system and integrated point-of-sale. Its social media integration, a key differentiator, empowers salons to effortlessly schedule appointments and engage clients online, directly impacting business growth. One user even described the transition from Booker, a competitor, to Phorest as "astounding" due to Phorest's superior functionality and user experience.

However, like a tangled thicket, Phorest has its thorns. Some users have reported difficulties with the mobile booking feature, especially for salons with independent stylists. Others yearn for more comprehensive financial reporting and streamlined receipt management. A few users expressed frustration with occasional synchronization issues between Phorest and external platforms like social media for payroll. Despite these drawbacks, Phorest is generally lauded for its comprehensive features, intuitive design, and exceptional customer support. Phorest is best suited for salon owners seeking a user-friendly, all-in-one solution to manage appointments, marketing, and client interactions, particularly those who value seamless online booking and social media integration.

Key Features

Notable Phorest features include:

Appointment Scheduling: Easily manage bookings with a user-friendly calendar interface that supports drag-and-drop functionality.
Client Management: Maintain detailed client profiles, including service history, preferences, and contact information.
Point of Sale (POS): Integrated POS system for seamless transactions, inventory management, and sales tracking.
Marketing Suite: Automated email and SMS marketing campaigns to engage clients and promote services.
Online Booking: Allow clients to book appointments online through a customizable booking widget on your website or social media pages.
Inventory Management: Track stock levels, manage orders, and receive notifications when inventory is low.
Reporting and Analytics: Generate detailed reports on sales, staff performance, and client retention to make informed business decisions.
Staff Management: Schedule shifts, track hours, and manage payroll with built-in staff management tools.
Client Feedback System: Collect and analyze client feedback through automated surveys sent after appointments.
Gift Card Management: Sell and redeem gift cards directly through the system, with tracking for balances and usage.
Mobile App: Access key features on the go with a dedicated mobile app for both iOS and Android devices.
Waitlist Management: Efficiently manage client waitlists and fill last-minute cancellations with ease.
Customizable Forms: Create and use digital consultation forms tailored to your salon's specific needs.
Membership Programs: Offer and manage membership plans to provide clients with exclusive benefits and discounts.
Integration Capabilities: Seamlessly integrate with other software solutions such as accounting tools and payment processors.