Spruce Health Reviews & Pricing

by Spruce Health | Founded 2013, San Francisco, CA

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What is Spruce Health?

Industry Specialties: Hospital, Health Care, Mental Health

Spruce Health is a HIPAA-compliant digital care solution that streamlines audio, messaging and video communication with patients. It automates workflows and shares files securely while offering capabilities like data analytics, call forwarding, rotation scheduling and reporting.

A centralized inbox helps connect providers with patients and colleagues, manages patient requests, receives voicemails, and sends personalized responses. Practices can use an alternate phone number to receive patient texts, voicemails, calls and send or receive faxes. Physicians can customize alerts, share notes and collaborate with teams while sending invitation links to patients for account setup. It helps clinics boost patient engagement by sending clinical questionnaires for feedback and follow-ups.

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User Sentiment

Based on 30 reviews:

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Spruce Health Pricing

Based on our most recent analysis, Spruce Health pricing starts at $24 (Per User, Monthly).

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Starting From: $24
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Spruce Health is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Spruce Health:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Spruce Health Benefits and Insights

Why use Spruce Health?

Key differentiators & advantages of Spruce Health

Improve Communications: Leverage video and audio tools to set up virtual meets with patients from anywhere.
Increase Productivity: Automate common workflow and responses to save time and focus on revenue driven tasks.
Grow Revenue: With automated workflows, focus attention and freed up time to grow the business and attract more customers.
Effective Documentation: Send pre-approved questionnaires and medical forms to patients online during an appointment to accelerate the process.

Industry Expertise

Fulfills telemedicine needs of independent practitioners and clinics.

Spruce Health Reviews

Average customer reviews & user sentiment summary for Spruce Health:

30 reviews

74%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Spruce Health reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy Scheduling: Users appreciate the convenience of booking appointments online, often within the same day or the next day, which is especially helpful for urgent needs.
Convenient Access: Many users highlight the ease of connecting with a doctor from the comfort of their homes, eliminating the need for travel and waiting room time.
Personalized Care: Users often mention feeling heard and understood by their providers, who take the time to listen to their concerns and provide tailored advice.
Prompt Communication: Users appreciate the quick response times from Spruce Health providers, whether it's receiving test results or getting answers to follow-up questions.

Cons

Limited Doctor Availability: Some users have reported difficulty scheduling appointments with specific doctors, especially for urgent care needs. This can be frustrating for patients who need immediate medical attention.
Technical Glitches: A few users have experienced technical issues during video calls, such as poor video quality or audio dropouts. These glitches can disrupt the consultation and make it difficult to communicate effectively.
Prescription Delays: Some users have reported delays in receiving their prescriptions after a virtual consultation. This can be problematic for patients who rely on medication for ongoing health conditions.
Lack of Personalization: Some users have felt that the virtual consultations lacked the personalized touch of in-person visits. This can be a concern for patients who prefer a more comprehensive and tailored approach to their healthcare.

Researcher's Summary:

Spruce Health is a popular telemedicine platform that boasts a large user base and positive reviews. Users praise its HIPAA-compliant communication features, which allow for secure messaging, video calls, and file sharing. The platform's ease of use and integration with other healthcare systems are also highly regarded. Spruce Health's ability to streamline workflows and improve patient communication is a major selling point for many users. For example, one user mentioned that Spruce Health helped them manage their high call volume, while another user highlighted the platform's ability to save time and improve patient care. Spruce Health's focus on privacy and security is also a key differentiator, as users appreciate the platform's commitment to protecting sensitive patient information.

However, some users have expressed concerns about Spruce Health's pricing, which they find to be relatively high compared to other telemedicine platforms. Additionally, some users have reported issues with the platform's technical performance, such as slow loading times and occasional glitches. Despite these drawbacks, Spruce Health remains a popular choice for healthcare providers who value secure communication, streamlined workflows, and improved patient engagement.

Spruce Health is best suited for healthcare providers who are looking for a comprehensive telemedicine platform that offers a wide range of features, including secure messaging, video calls, file sharing, and workflow automation. The platform is particularly well-suited for practices with a high volume of patients, as it can help to streamline communication and improve efficiency. Spruce Health is also a good choice for providers who prioritize patient privacy and security, as the platform is HIPAA-compliant and offers robust security features.

Key Features

Secure Messaging: Communicate with patients via a mobile app or web platform using text-based chat functions.
Visit Screening: Send clinical questionnaires to patients. Patients complete questionnaires via the mobile app or web portal, where it is added to a patient-specific conversation thread.
Video Calling: Speak with patients face to face from anywhere using HIPAA-compliant video functions.
File Sharing: Attach files for images, audio, video and text through secure messaging and video call functions.
Secure Notes: Attach internal notes to patient conversation threads. Maintain note visibility for all team members but not patients.
Business Phone Number: Set up a business phone number through the platform. Select the preferred area code for a practice.
Secure Voicemail: Access voicemails through individual patient or colleague conversation threads. Listen to voicemails directly from the conversation thread at any time.
Voicemail Transcription: Enable this function to quickly access the contents of voicemails without immediately listening.
Electronic Fax: Send and receive important documents that require signatures. Cover pages are automatically generated based on contents added to a message field.
Shared Team Inbox: Collectively access an inbox to collaborate with colleagues and provide team-based patient care and communication.
Tasks: Assign tasks to team members to prioritize duties, increase workflow productivity and accomplish more.
Schedule Messages: Set dates and times to automatically send messages at a later point.
Workflow Automation: Streamline communication and patient care by automating frequently used functions. Set triggers, conditions and actions to dictate when automated functions take place.
Bulk Messaging: Save time communicating general information to patients. Send identical messages to up to 500 patients with bulk messaging functionality.
Tags: Categorize communications with team members and patients. Search by category to access relevant content.
Digital Payments: Send patient payment requests and receive online payments in-app or through the web portal.
Notifications: Customize web and mobile notifications to control how and when notifications appear. Enable pop-up notifications for the web portal and push notifications for the mobile app.