C.H. Robinson Reviews 2024: Pricing, Features & More

C.H. Robinson Pricing

Based on our most recent analysis, C.H. Robinson pricing starts in the range of $1,000 or more.

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Starting From: Undisclosed
Pricing Model: Quote-based, Annually
Free Trial: Yes, Request for Free

Training Resources

C.H. Robinson is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for C.H. Robinson:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

C.H. Robinson Benefits and Insights

Why use C.H. Robinson?

Key differentiators & advantages of C.H. Robinson

Improve Visibility: Leverage end-to-end supply chain visibility, from order placement and processing to delivery.
Facilitate Customs: Ensure trade compliance by decreasing uncertainty and simplifying compliance management. Offers more than 100 licensed custom brokers and 800 cross-border expert assistance to guide cross-border shipments and transactions.
Customer Satisfaction: Improve customer experiences with live shipment tracking, suitable carriers and modes, and lower claims damage. Improve delivery and last-mile connectivity with vetted carrier networks.
Reduce Administrative Work: Eliminate unnecessary manual administration and focus on planning with shipment transparency along with streamlined workflows.
Minimize Cost: Lower supply chain expenses by approximately 7-10% with expert guidance available anytime. Compare and choose reliable carriers with the best rates using a carrier load board network within North America.

Industry Expertise

Serves several industries, including aerospace, energy, floral, F&B, healthcare, retail and perishable goods.

Synopsis of User Ratings and Reviews

Based on an aggregate of C.H. Robinson reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Extensive Carrier Network: C.H. Robinson boasts a vast network of carriers, providing shippers with more options and flexibility to move their freight efficiently. This can lead to better rates and improved service levels.

Cons

Limited Visibility and Control: Users have expressed concerns regarding the platform's lack of real-time tracking and limited shipment visibility, making it challenging to proactively address potential issues and optimize supply chain operations.
Technology and Integration Challenges: The platform's user interface and integration capabilities have been cited as areas for improvement. Users have reported difficulties with system navigation, data synchronization, and compatibility with existing enterprise systems, leading to inefficiencies and frustration.
Customer Support Concerns: Some users have raised concerns about the responsiveness and effectiveness of customer support, particularly in resolving complex issues or providing timely assistance. This can impact user satisfaction and the overall experience with the platform.

Researcher's Summary:

C.H. Robinson's software has received mixed reviews from users over the past year, with some praising its comprehensive features and others criticizing its complexity and customer support. Users appreciate the platform's ability to manage various aspects of transportation and logistics, including shipment tracking, carrier management, and freight quoting. The software's strength lies in its extensive network of carriers and its ability to provide real-time visibility into shipment status. However, some users find the interface to be overwhelming and difficult to navigate, particularly for those new to transportation management systems. Additionally, customer support has been cited as a weakness, with users reporting long wait times and unhelpful responses. Compared to similar products, C.H. Robinson stands out for its vast network and global reach, making it suitable for businesses with complex shipping needs. However, its complexity and customer support issues may deter smaller businesses or those seeking a more user-friendly experience. Ultimately, C.H. Robinson's software is best suited for large enterprises with extensive transportation requirements and dedicated personnel to manage the platform effectively.

Key Features

Services for Shippers

Freight: Access customized solutions to handle multiple freight shipment types.
- Air: Includes space and scheduling services through passenger and cargo planes using existing carrier relationships. The Global Carrier Management program provides consistent access to daily departure schedules for all air freights.
- Flatbed: Choose from vetted cross-border flatbeds and specialized equipment, with on-request expert guidance.
- Intermodal: Offers numerous cross-border, expedited and drayage and port services for simplified intermodal shipping globally.
- LTL: Provides common LTL carriers to consolidate and deconsolidate freights as per space requirements. Includes expedited carriers, last-mile deliveries and insurance.
- Ocean Shipping: Expert assistance to help analyze freight characteristics and strategize accordingly. Services include full container load, less than container load, buyer’s consolidation and expedited FCL services on Trans-Atlantic Westbound Trade lanes.
- Rail Shipping: Provides rail shipment carrier options across Europe and Asia. Includes GPS-enabled block trains for location transparency and door-to-door services beyond the railyard.
- Truckload: Support truckload strategies with a managed carrier pool of more than 73,000 contract carriers in North America. Supports truckload RFP operations and offers real-time tracking capabilities globally.
- Temperature Controlled: Access a monitored network of temperature-controlled carriers on contract. Carriers are customized to sustain and deliver product and temperature-specific requirements while staying STF compliant. A team of 8,000 experts is available to handle sensitive freight.
- Small Parcel: Offers dedicated service for seamless and cost-efficient small parcel deliveries across North America. Parcel intelligence technology provides in-depth insights to support RFP analysis, business intelligence analytics, freight payments and audits.
Supply Chain and Logistics:
- Consolidation: Includes freight, retail and automotive consolidation, with forward distribution. Combine multiple-supplier orders into single shipments with pre-paid supplier and retail-direct programs.
- Cross-Border: Provides special assistance for intra-Canada and intra-Mexico shipments. Choose between OEA and C-TPAT compliant contract carriers for mitigating shipment-related risks within intra-Mexico shipments.
- Customs and Trade Compliance: Offers multiple services such as customs brokerage and CARM advisory, import and export compliance consulting, including assistance for trade policy auditing.
- Last Mile: Leverage last-mile deliveries across North America. Includes curbside, in-home room of choice, in-home package removal and product assembly services.
- Managed Procurement: Access managed procurement tools for supply chain analysis, SKU translation and order consolidation, and track and trace orders to their store locations.
- Project Logistics: Offers logistic management solutions across South Asia, North America, Europe, the UK, Oceania and Latin America. Assists with risk assessment, holistic project management, live tracking and global multimodal solutions.
- Consulting: Leverage live guidance from industry experts on program management, procurement, engineering, data as a service, strategic planning and trade compliance.
- TMS: Provides customizable and dedicated small business, global services and TMS solutions. Automates transportation and supply chain management across different regions, transportation modes and channels.
- Warehousing: Access secure warehouse spaces at crucial locations along border sides. Supports product dispersal after meeting compliance requirements.

Services for Carriers

Load Board: Compare, find and choose carriers within a structured load board, with an instant booking feature. Schedule customized notification as per user preference. Check load details while assigning drivers and vehicles from anywhere.
Payment: Offer convenient and quick payment options to optimize the payment cycle. Use Navisphere to upload documentation or capture images and share using the mobile app. QuickPay tool accelerates the payment cycle and helps businesses get paid within two business days.
Advantage Program: Leverage reward programs for timely arrivals, automatic updates and exceptional customer service. Access tier-based benefits after registration.

Limitations

User feedback suggests the following product limitations at the time of this review:

Interface is tricky to navigate.
Implementation is challenging.
Low scope of customization.

Suite Support

Email: [email protected].

Phone: (855) 229-6128.

Training: Refer to the resource center for training videos and webinars.

Tickets: No info available.

Pricing & Cost Details

Includes Price/User and Minimum Commitment Terms for C.H. Robinson

C.H. Robinson Reviews & Pricing

What is C.H. Robinson?

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