Freight Club Reviews & Pricing

by Freight Club | Founded 2015, Reston VA.

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Overview Pricing Benefits Reviews Features

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What is Freight Club?

Industry Specialties: Logistics, LTL Shipments, Residential Delivery

Freight Club is a multi-carrier freight shipment platform that offers competitive pricing, carrier and service optimization, and detailed shipment tracking. The vendor provides real-time freight quotes for efficient fleet monitoring. It also helps select carriers and assigns appropriate work by choosing the optimal partner from an extensive carrier network based on size, durability and previous work records.

The vendor provides LTL, ground and parcel shipping, full truckload shipping, white glove delivery services, freight claim management services and shipping insurance services. It helps reduce damages and claims with analytics matching SKUs to carriers with the lowest damage rate.

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User Sentiment

Based on 40 reviews:

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Freight Club Pricing

Based on our most recent analysis, Freight Club pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Monthly, Quote-based
Free Trial: Yes, Request for Free

Training Resources

Freight Club is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Freight Club:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Freight Club Benefits and Insights

Why use Freight Club?

Key differentiators & advantages of Freight Club

Reduce Costs: Reduce overage fees on packages close to parcel limitations. Reduce overage fees on returns for parcels at risk of being considered LTL when repackaged and shipped by the end consumer. Receive savings compared to standard carrier liability coverage while avoiding common fine print restrictions using shipping insurance.
Improve Customer Experience: Offer additional delivery services like white glove delivery that comes with other services like item delivery and assembly or package removal.
Support Sustainable Solutions: Reduce carbon emissions by sharing space with other shipments. Offset emissions with the free carbon offsetting program.
Elevate Branding: Elevate consumer experiences and the overall brand image using white glove delivery. Build white glove services into pricing to provide the best delivery experience by default and develop good customer relationships.
Provide More Options at Checkout: Make the brand more competitive online and increase sales by providing multiple delivery options.
Ship Small Packages: Ship small packages faster and at lower costs than other freight methods like LTL and FTL shipping.
Mitigate Risk: Reduce the number of touchpoints between dispatch and delivery, reducing damage. Pair the shipments with the best carrier for that SKU. Stay in the loop at every step with real-time tracking.
Manage Freight Claims: Manage freight claims through advanced technology that allows recording, filing and disputing claims. Increase claims payout rates up to 97% with the help of logistics professionals.
Get Shipping Insurance: Protect shipments against losses like damages, porch piracy and lost items. Mitigate risks and cover additional expenses, including expedited reshipment and concealed damages.

Industry Expertise

Suitable for businesses of all sizes in all industries.

Freight Club Reviews

Average customer reviews & user sentiment summary for Freight Club:

40 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Freight Club reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simplified Shipping: Freight Club streamlines shipping operations by consolidating quoting, booking, tracking, claims, and protection on a single platform.
Cost Savings: The platform offers access to enterprise-level rates from a network of over 40 LTL, Parcel, and FTL carriers, enabling businesses to secure competitive shipping costs.
Data-Driven Insights: Freight Intel, the platform's analytics dashboard, provides users with comprehensive data analysis tools to track shipping performance and identify optimization opportunities.
Reliable Carrier Network: Freight Club partners with a curated selection of vetted carriers, ensuring reliability and minimizing the risk of shipping disruptions.
Seamless Integration: A robust API allows for easy integration with existing business systems, streamlining workflows and data synchronization.

Cons

Limited International Coverage: Freight Club primarily focuses on shipping within the USA, which might not suit businesses with international shipping needs.
Potential Feature Gaps: While Freight Club offers a comprehensive suite of features, specific niche functionalities might be absent, requiring businesses to rely on additional tools.

Researcher's Summary:

Is Freight Club the freight train to shipping success, or does it run off the rails? User reviews from the last year paint a largely positive picture of Freight Club, praising its user-friendly interface and comprehensive features that streamline shipping operations. Users rave about the platform's ability to simplify complex tasks, such as obtaining quotes from multiple carriers and managing shipments, all within a single, intuitive dashboard. The analytics dashboard, Freight Intel, receives particular praise for its in-depth data insights, allowing businesses to optimize carrier selection and identify cost-saving opportunities.

However, some users have pointed out areas for improvement. For instance, occasional issues with carrier communication and claims processing have been reported, highlighting the need for Freight Club to strengthen its carrier partnerships and streamline its claims resolution process. Despite these minor drawbacks, Freight Club is lauded for its exceptional customer support, with users consistently highlighting the team's responsiveness and willingness to go the extra mile to resolve issues.

Overall, Freight Club emerges as a robust shipping solution best suited for medium to large-sized retailers seeking to streamline their shipping processes and unlock cost savings. Its intuitive design, comprehensive features, and strong customer support make it a compelling choice for businesses looking to optimize their shipping operations and enhance customer satisfaction.

Key Features

White Glove Delivery: Ship luxury products that require additional handling care and reduce damage rates. Add luxury to branding with a luxurious end-consumer experience.
Parcel Shipping: Ship small parcels (less than 150lbs) and overcome dimension limitations (including packages over 165 inches in length and girth combined).
Real-Time Tracking: Track shipments using the tracking code generated by the app. Get branded tracking pages and stay connected with customers.
Quoting and Booking: Leverage the extensive network of specialty, parcel and parcel LTL carriers on a single platform.
API Integration: Leverage the API technology to scale business using automated fulfillment that directly integrates with back systems.
Data and Analytics: View important metrics with the 30-day report. Check average spend, transit days, daily ship spend and carbon offsetting progress directly on the platform.
Automatic Bills of Lading: Automatically generate bills of lading (BoLs) every time an order is placed.