CallTower Pricing

Based on our most recent analysis, CallTower pricing starts at $5 (Per User, Monthly).

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Starting From: $4.95
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

CallTower is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for CallTower:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

CallTower Benefits and Insights

Why use CallTower?

Key differentiators & advantages of CallTower

Enhanced Collaboration: CallTower's Unified Communications platform integrates voice, video, and messaging, enabling seamless teamwork across different locations.
Cost Efficiency: By consolidating multiple communication tools into one platform, CallTower reduces the need for separate services, lowering overall operational costs.
Scalability: Easily scale your communication infrastructure up or down based on your business needs without significant investments in new hardware.
Improved Productivity: With features like instant messaging and video conferencing, employees can communicate more effectively, reducing downtime and increasing productivity.
Reliability: CallTower offers robust uptime guarantees and reliable service, ensuring your communication channels are always available when you need them.
Security: Advanced security measures, including encryption and compliance with industry standards, protect sensitive communications from unauthorized access.
Global Reach: Support for international calling and collaboration tools allows businesses to operate seamlessly across borders.
Integration Capabilities: CallTower integrates with popular business applications like Microsoft Teams and Salesforce, streamlining workflows and enhancing functionality.
Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the communication tools align perfectly with your operational needs.
24/7 Support: Access to round-the-clock customer support ensures any issues are promptly addressed, minimizing disruptions to your business operations.
Mobility: Mobile app support allows employees to stay connected and productive, even when they are on the go.
Unified User Experience: A consistent interface across all devices and communication channels simplifies user training and adoption.
Analytics and Reporting: Detailed analytics and reporting tools provide insights into communication patterns, helping to optimize resource allocation and improve decision-making.
Disaster Recovery: Built-in disaster recovery features ensure business continuity by maintaining communication capabilities during unexpected events.
Environmental Impact: By reducing the need for physical meetings and travel, CallTower helps lower the carbon footprint of your business operations.

Industry Expertise

CallTower specializes in providing cloud-based unified communications and collaboration solutions for businesses of all sizes, particularly those with global operations. They offer a wide range of integrations with popular platforms like Microsoft Teams, Cisco Webex, and Zoom, making them a good fit for organizations looking to streamline their communication and collaboration processes.

Synopsis of User Ratings and Reviews

Based on an aggregate of CallTower reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Centralized Management: CallTower Connect simplifies administration by integrating various communication tools into a single interface, allowing administrators to manage diverse technologies from a "single pane of glass."
User-Friendly Interface: The platform's intuitive design makes it easy for administrators and users to navigate and customize communication settings without requiring extensive technical expertise.
Reliable Customer Support: CallTower is known for its responsive customer service, which is particularly beneficial for businesses with distributed teams or limited IT resources.

Cons

Customer Support Issues: While many praise CallTower's customer service, some users have reported difficulties receiving adequate support after signing a contract, particularly when experiencing issues with services like Operator Connect and encountering latency problems.
Cancellation Challenges: Some users have reported significant difficulties when attempting to cancel their CallTower services, facing resistance and even unexpected charges after canceling credit cards associated with the account.
Outdated User Interface: CallTower's Connect portal has been described by some users as outdated and clunky, suggesting a need for modernization to improve ease of use and management.

Researcher's Summary:

Is CallTower a communication colossus, or does it crumble under the weight of its promises? User reviews from the last year paint a somewhat mixed picture, but generally lean positive. CallTower receives high marks for its comprehensive suite of Unified Communications (UC) solutions, particularly its integration with popular platforms like Microsoft Teams and Cisco. Many users rave about the reliability and performance of CallTower's services, highlighting minimal downtime and a handy quick-circuit switching feature that keeps communication flowing. The user-friendly CallTower Connect platform also garners praise for its intuitive interface and easy customization options. However, some users, particularly those on G2, express frustration with CallTower's customer service, citing a lack of support and unhelpful responses to technical issues. One user even described their experience trying to cancel their service as a "nightmare." This disparity in customer service experiences suggests that your mileage may vary.

What sets CallTower apart is its focus on providing a complete and robust UC solution, going beyond basic calling features to offer advanced options like personalized voicemail and intelligent call forwarding. This makes it a good fit for businesses that rely heavily on seamless communication and collaboration, especially those with global operations. However, potential customers should be wary of the mixed reviews regarding customer service and consider seeking out direct feedback from current users to get a clearer picture of CallTower's support system.

Key Features

Notable CallTower features include:

Microsoft Teams Integration: Seamlessly integrates with Microsoft Teams, allowing for unified communication and collaboration within a familiar interface.
Global Voice Solutions: Provides comprehensive voice services across multiple countries, ensuring consistent communication capabilities for international teams.
Direct Routing: Enables direct routing for Microsoft Teams, allowing businesses to connect their existing telephony infrastructure to the Teams environment.
Call Recording: Offers robust call recording features, ensuring compliance and providing valuable insights for training and quality assurance.
Contact Center Solutions: Includes advanced contact center functionalities such as intelligent call routing, real-time analytics, and customer interaction tracking.
Unified Messaging: Combines voicemail, email, and fax into a single, manageable interface, streamlining communication workflows.
Mobile App Support: Provides mobile applications for iOS and Android, ensuring that users can stay connected and productive on the go.
Video Conferencing: Facilitates high-quality video conferencing with features like screen sharing, virtual backgrounds, and meeting recording.
Security and Compliance: Adheres to stringent security protocols and compliance standards, including HIPAA and GDPR, to protect sensitive information.
24/7 Support: Offers round-the-clock customer support to address any issues or questions, ensuring minimal downtime and disruption.
Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises, without compromising performance.
Customizable Solutions: Provides tailored communication solutions to meet the specific needs and requirements of different industries and business models.
Analytics and Reporting: Delivers detailed analytics and reporting tools to monitor usage, performance, and user engagement, aiding in data-driven decision-making.
Integration with CRM Systems: Integrates with popular CRM systems like Salesforce, enhancing customer relationship management and streamlining workflows.
Disaster Recovery: Implements robust disaster recovery plans to ensure business continuity in the event of unforeseen disruptions.

CallTower Reviews & Pricing

What is CallTower?

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