Evolve IP Reviews & Pricing

by Evolve IP | Founded 2007, Wayne, Pennsylvania

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Categories:

UCaaS Providers
Business Phone Systems
Screen Sharing Software
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What is Evolve IP?

Industry Specialties: Financial Services, Credit Unions, Healthcare, Hospitality, Law Firms.

Evolve IP offers a comprehensive suite of cloud-based solutions, including Unified Communications as a Service (UCaaS), which integrates voice, video, messaging, and collaboration tools into a single platform. This software is particularly well-suited for mid-sized to large enterprises seeking to streamline communication and enhance productivity through a unified system. Key benefits include improved collaboration, scalability, and robust security features. Popular features encompass advanced call management, video conferencing, and seamless integration with existing business applications. Users appreciate the intuitive interface and reliable performance, which contribute to a more efficient workflow. Pricing details for Evolve IP's services are typically customized based on the specific needs of the organization, and potential customers are encouraged to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that aligns with their unique requirements and budget constraints.

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User Sentiment i

Based on 13 reviews:

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#23

Evolve IP is ranked #23 in the UCaaS Providers product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Evolve IP Pricing

Based on our most recent analysis, Evolve IP pricing starts in the range of $10 - $100.

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Starting From: Undisclosed
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Evolve IP is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Evolve IP:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Evolve IP Benefits and Insights

Why use Evolve IP?

Key differentiators & advantages of Evolve IP

Enhanced Collaboration: Evolve IP's UCaaS integrates voice, video, and messaging, enabling seamless communication across teams, regardless of location.
Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce expenses associated with maintaining separate systems.
Scalability: Easily scale your communication infrastructure up or down based on your organization's needs, without the hassle of significant hardware investments.
Improved Productivity: Unified communications streamline workflows, allowing employees to switch between tasks and communication modes effortlessly, boosting overall efficiency.
Business Continuity: Evolve IP ensures that your communication systems remain operational during disruptions, thanks to its robust cloud infrastructure.
Enhanced Security: Benefit from advanced security features such as encryption and compliance with industry standards, protecting sensitive business communications.
Global Reach: Facilitate international business operations with a platform that supports global communication needs, including local numbers and international calling plans.
Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the communication tools align perfectly with your operational needs.
Integration Capabilities: Evolve IP seamlessly integrates with popular business applications like CRM and ERP systems, enhancing data flow and operational efficiency.
Reliable Support: Access dedicated customer support and technical assistance to resolve issues promptly, minimizing downtime and ensuring smooth operations.
Mobility: Empower your workforce with mobile access to communication tools, enabling remote work and on-the-go productivity without compromising functionality.
Analytics and Reporting: Gain insights into communication patterns and performance through detailed analytics, helping to make informed decisions and optimize processes.
Environmental Impact: Reduce your carbon footprint by leveraging cloud-based solutions that minimize the need for physical hardware and energy consumption.
Future-Proofing: Stay ahead of technological advancements with a platform that evolves and updates regularly, ensuring your communication tools remain cutting-edge.
Enhanced Customer Experience: Improve customer interactions with reliable and efficient communication channels, leading to higher satisfaction and loyalty.

Industry Expertise

Evolve IP specializes in helping IT teams manage and simplify their technology infrastructure, particularly for businesses with hybrid workforces. They are best suited for companies that need to integrate various communication and productivity tools into a single, secure, cloud-based solution.

Evolve IP Reviews

Average customer reviews & user sentiment summary for Evolve IP:

13 reviews

81%

of users would recommend this product

Evolve IP has a 'great' User Satisfaction Rating of 81% when considering 13 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Evolve IP reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Seamless Integration: Evolve IP offers smooth integration with popular tools like Microsoft Teams and Cisco Webex, simplifying communication processes for businesses already invested in these platforms.
Comprehensive Features: Evolve IP provides a wide array of features, including international calling, call recording with AI-powered analytics, CRM integrations, and contact center solutions, catering to diverse business needs.
Enhanced Security: Evolve IP prioritizes security, making it a suitable choice for businesses in highly regulated sectors like healthcare and finance, which handle sensitive data.

Cons

Technical Support Headaches: Users frequently report slow response times from the support team and struggle to get new accounts up and running smoothly.
Administrative Frustrations: The administrative portal lacks key features, such as easily changing assigned phones or creating new user accounts, leading to administrative bottlenecks.
Billing and Reporting Errors: Inaccurate billing and reporting are common complaints, making it difficult for businesses to manage their accounts effectively.
Software Stability Issues: The UC-One application is prone to crashing, disrupting workflows and causing frustration for users.

Researcher's Summary:

Has Evolve IP helped businesses evolve their communications, or is it a devolution? Evolve IP's UCaaS platform has garnered a mixed bag of user reviews over the past year. Users praise its robust voice services, seamless integration with popular platforms like Microsoft Teams and Cisco Webex, and global reach, which are essential for businesses with international operations or remote workforces. For instance, one user highlighted Evolve IP's ability to support their expansion into new countries while maintaining a unified platform. This seamless integration allows businesses to streamline communication and collaboration, regardless of location. However, the platform has faced criticism for its customer support, which users frequently describe as slow and unhelpful. Additionally, users have reported issues with administrative features, such as limited capabilities and inaccurate reporting, leading to frustration and wasted time. Billing issues have also been a recurring complaint, with users citing frequent errors and confusing SKU management.

Despite these drawbacks, Evolve IP's UCaaS platform is particularly well-suited for businesses prioritizing integration and reliability. Its ability to seamlessly connect with existing workflows and provide high-quality voice services makes it a viable option for companies seeking to unify their communication infrastructure. However, businesses that place a high value on responsive customer support and comprehensive administrative tools might find these aspects of Evolve IP lacking and should carefully weigh their options.

Key Features

Notable Evolve IP features include:

Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform, streamlining communication processes.
Cloud Contact Center: Provides a comprehensive suite of contact center solutions, including call routing, IVR, and real-time analytics.
Microsoft Teams Integration: Seamlessly integrates with Microsoft Teams, allowing users to leverage Evolve IP's telephony features within the Teams environment.
Global Reach: Supports international calling and collaboration, making it suitable for businesses with a global presence.
Disaster Recovery: Offers robust disaster recovery options to ensure business continuity in case of unexpected disruptions.
Advanced Security: Implements enterprise-grade security measures, including encryption and compliance with industry standards like HIPAA and GDPR.
Mobile App: Provides a mobile application that allows users to access communication tools and collaborate on the go.
Call Analytics: Delivers detailed call analytics and reporting, helping businesses monitor performance and make data-driven decisions.
CRM Integration: Integrates with popular CRM systems such as Salesforce, enhancing customer relationship management capabilities.
Scalability: Easily scales to accommodate growing businesses, with flexible options for adding or removing users and features.
Customizable User Interface: Offers a customizable user interface, allowing businesses to tailor the platform to their specific needs and preferences.
Voicemail Transcription: Converts voicemail messages to text, making it easier for users to read and respond to messages quickly.
Presence Indicators: Displays real-time presence indicators, showing the availability status of team members for more efficient communication.
Call Recording: Enables call recording for quality assurance, training, and compliance purposes.
Virtual Fax: Allows users to send and receive faxes electronically, eliminating the need for traditional fax machines.