Intermedia Unite Reviews & Pricing

by Intermedia | Founded 1995, San Francisco, California

Analyst Rating

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Categories:

UCaaS Providers
Business Phone Systems
Call Center Software
Call Center Software for Small Businesses
Screen Sharing Software
Video Conferencing Platforms
...

What is Intermedia Unite?

Industry Specialties: Architecture/Engineering, Manufacturing, IT, Healthcare, Legal, Financial.

Intermedia Unite is a comprehensive software solution designed to streamline Unified Communications by integrating voice, video, chat, and file sharing into a single platform. It is particularly well-suited for small to medium-sized businesses seeking to enhance collaboration and communication efficiency. The platform offers significant benefits such as improved team productivity, seamless remote work capabilities, and reduced communication costs.

Popular features include high-definition video conferencing, secure file sharing, and a robust mobile app that ensures connectivity on the go. Users appreciate its intuitive interface and reliable performance, often highlighting its ease of use and integration capabilities with other business tools. Compared to similar products, Intermedia Unite is praised for its affordability and comprehensive feature set, making it a competitive choice in the Unified Communications market.

Pricing details can vary based on specific needs and usage, so it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive the most accurate and relevant pricing information for their unique requirements.

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User Sentiment i

Based on 124 reviews:

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#19

Intermedia Unite is ranked #19 in the UCaaS Providers product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Intermedia Unite Pricing

Based on our most recent analysis, Intermedia Unite pricing starts at $16 (Per User, Monthly).

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Starting From: $15.99
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Intermedia Unite is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Intermedia Unite:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Intermedia Unite Benefits and Insights

Why use Intermedia Unite?

Key differentiators & advantages of Intermedia Unite

Enhanced Collaboration: Intermedia Unite facilitates seamless communication across teams with integrated voice, video, and messaging, ensuring everyone stays on the same page.
Increased Productivity: By consolidating multiple communication tools into one platform, employees can save time switching between apps and focus on their tasks.
Cost Efficiency: Reduce expenses associated with maintaining separate systems for phone, video conferencing, and messaging by using a unified solution.
Scalability: Easily add or remove users and features as your business grows, without the need for significant infrastructure changes.
Remote Work Support: Enable employees to work from anywhere with reliable access to communication tools, fostering flexibility and work-life balance.
Improved Customer Service: Provide better customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
Security and Compliance: Benefit from robust security measures and compliance with industry standards, protecting sensitive business communications.
Integration with Existing Tools: Intermedia Unite integrates with popular business applications like CRM systems, enhancing workflow efficiency and data accessibility.
Business Continuity: Ensure uninterrupted communication during unexpected events with cloud-based infrastructure that supports disaster recovery.
Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics, helping to make informed business decisions.
Customizable User Experience: Tailor the platform to meet specific business needs with customizable settings and user preferences.
Reduced IT Burden: Simplify IT management with a single, easy-to-administer platform, freeing up IT resources for other critical tasks.
Enhanced Mobility: Access communication tools on mobile devices, ensuring employees stay connected even when on the go.
Consistent User Experience: Provide a uniform communication experience across all devices and locations, promoting ease of use and adoption.
Reliable Performance: Experience high-quality voice and video communications with minimal downtime, ensuring business operations run smoothly.

Industry Expertise

Intermedia Unite is a cloud-based unified communications platform that is best suited for small to medium-sized businesses (SMBs) looking for a comprehensive solution to manage their communications and collaboration needs. It offers a range of features, including voice calling, video conferencing, chat messaging, and file sharing, all integrated into a single platform.

Intermedia Unite Reviews

Average customer reviews & user sentiment summary for Intermedia Unite:

124 reviews

95%

of users would recommend this product

Intermedia Unite has a 'excellent' User Satisfaction Rating of 95% when considering 124 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Intermedia Unite reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Setup: Intermedia Unite is known for its easy setup process, allowing businesses to get up and running quickly with minimal hassle.
Unified Communication: The platform integrates various communication channels, such as VoIP calling, video conferencing, and team chat, into a single interface, streamlining communication for businesses.
User-Friendly Interface: Intermedia Unite receives consistent praise for its clean and intuitive interface, making it easy for employees to navigate and utilize its features effectively.
Reliable Performance: With a 99.999% uptime SLA, Intermedia Unite ensures consistent and dependable service, minimizing disruptions to business operations.

Cons

Price Point: Intermedia Unite might not be the most budget-friendly option, especially for cost-conscious businesses or those comparing basic plans from competitors.
Integration Limitations: While it works with popular tools like Slack, its limited integration ecosystem could be a drawback for businesses reliant on a broader range of specialized software.
Contact Syncing: Requiring the mobile app for contact syncing could be an inconvenience for users who prefer a desktop-centric workflow.

Researcher's Summary:

How can Intermedia Unite your team's communication and is it the one platform to rule them all? Intermedia Unite is a UCaaS platform trying to make a splash in the crowded market for small to medium-sized businesses. User reviews in the past year reveal a mixed bag. On one hand, users consistently praise Intermedia Unite for its user-friendly interface, making it easy to deploy and adopt with minimal training. The platform shines with its versatile functionality, offering a wide range of features like HD voice and video conferencing, screen sharing, team chat, and file management, all designed to enhance productivity and streamline communication. Users especially appreciate the flexibility of scaling their services up or down without being locked into long-term contracts, a boon for businesses with fluctuating needs.

However, a consistent pain point in user reviews is the cost, which some find steep compared to other VoIP solutions, especially since the entry-level pricing tier was eliminated, making the lowest-cost tier $27.99 per user per month. Another caveat is the platform's bandwidth sensitivity; as with many VoIP solutions, performance can be affected by low bandwidth, high jitter, or latency issues. Some users have also reported that syncing contacts via mobile apps can be a hassle, requiring manual intervention.

Overall, Intermedia Unite might be best suited for businesses willing to pay a premium for a reliable and feature-rich UCaaS solution. Its intuitive design and scalability make it particularly attractive for small to medium-sized businesses that value ease of use and flexibility. However, budget-conscious businesses or those with limited bandwidth might want to explore other options.

Key Features

Notable Intermedia Unite features include:

Cloud PBX: A cloud-based phone system that eliminates the need for traditional on-premises PBX hardware.
Mobile App: Allows users to make and receive calls, send messages, and join meetings from their mobile devices.
Video Conferencing: High-definition video meetings with screen sharing and collaboration tools.
Team Chat: Real-time messaging for teams, including private and group chats, file sharing, and searchable chat history.
File Sharing and Backup: Securely share files and back them up in the cloud with automatic synchronization across devices.
Presence Management: Displays the availability status of team members, such as available, busy, or away, to facilitate better communication.
Call Recording: Record calls for training, compliance, or review purposes, with easy access to playback and storage.
Auto Attendant: Automated system that answers and routes incoming calls based on customizable rules and schedules.
Voicemail to Email: Converts voicemail messages to audio files and sends them to your email for easy access and management.
Integrations: Seamlessly integrates with popular business applications like Microsoft Office 365, Salesforce, and G Suite.
Fax over IP: Send and receive faxes digitally without the need for a traditional fax machine.
Analytics and Reporting: Detailed call analytics and reporting tools to monitor usage, performance, and trends.
Hot Desking: Allows employees to log into any phone within the network and access their personal settings and contacts.
Multi-Level IVR: Interactive Voice Response system that provides multiple layers of menu options for callers.
Call Queues: Manage incoming call traffic by placing callers in a queue until an agent is available to assist them.
Softphone: A software-based phone that enables users to make calls from their computer using a headset and internet connection.
Unified Messaging: Consolidates voicemail, email, and fax messages into a single inbox for streamlined communication.
Call Forwarding: Redirect incoming calls to another phone number or device, ensuring you never miss an important call.
Do Not Disturb: Temporarily block incoming calls and notifications to focus on important tasks without interruptions.
Custom Hold Music: Upload and play personalized music or messages for callers on hold, enhancing the caller experience.