VirtualPBX Reviews & Pricing

by VirtualPBX | Founded 1998, San Jose, CA

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Overview Pricing Benefits Reviews Features

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What is VirtualPBX?

Industry Specialties: Tech companies, Healthcare organizations, Credit unions, Real estate, Dental offices, Restaurants.

VirtualPBX offers a comprehensive software solution for managing business communication, including tasks like call routing, voicemail, and conferencing. It is particularly well-suited for small to medium-sized businesses seeking a scalable and flexible communication system. The software's cloud-based nature allows for easy integration with existing workflows, making it an attractive option for companies looking to enhance their communication infrastructure without significant upfront investment.

Key benefits include improved call management, enhanced team collaboration, and the ability to handle multiple communication channels seamlessly. Popular features encompass auto-attendant, call forwarding, and detailed analytics, which provide valuable insights into communication patterns and performance. Users often appreciate the intuitive interface and robust customer support, which contribute to a positive overall experience.

Pricing for VirtualPBX varies based on the number of users and specific features required, with options typically available on a monthly or annual subscription basis. For precise pricing tailored to individual needs, it is recommended to contact SelectHub for a detailed quote.

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VirtualPBX Pricing

Based on our most recent analysis, VirtualPBX pricing starts at $8 (Monthly).

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Starting From: $8
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

VirtualPBX is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for VirtualPBX:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

VirtualPBX Benefits and Insights

Why use VirtualPBX?

Key differentiators & advantages of VirtualPBX

Cost Efficiency: VirtualPBX eliminates the need for expensive on-premise hardware, reducing both initial setup and ongoing maintenance costs.
Scalability: Easily scale your communication system up or down based on your business needs without the hassle of physical infrastructure changes.
Remote Work Enablement: Supports remote work by allowing employees to connect from anywhere, ensuring business continuity and flexibility.
Enhanced Customer Service: Features like call routing and automated attendants ensure that customer inquiries are directed to the right department quickly, improving response times.
Professional Image: Customizable greetings and hold music help maintain a professional appearance, enhancing your brand's reputation.
Advanced Analytics: Provides detailed call logs and performance metrics, enabling data-driven decisions to optimize business operations.
Integration Capabilities: Seamlessly integrates with CRM systems and other business tools, streamlining workflows and improving efficiency.
Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime and ensuring consistent communication.
Security: Implements robust security measures, including encryption and secure data centers, to protect sensitive business communications.
Customization: Offers a wide range of customizable features to tailor the system to your specific business needs, enhancing user experience.

Industry Expertise

VirtualPBX is a software solution that specializes in managing business communications, particularly for companies that need to handle a high volume of incoming calls and provide excellent customer service. It's ideal for businesses with customer support teams, sales departments, or those who frequently engage in collaborations with other companies.

Synopsis of User Ratings and Reviews

Based on an aggregate of VirtualPBX reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Setup: VirtualPBX is known for its user-friendly setup process, allowing businesses to get their phone system up and running quickly without technical difficulties.
Cost Effectiveness: Many users highlight the cost savings achieved by switching to VirtualPBX, making it a financially sound choice for businesses looking to reduce communication expenses.
24/7 Support: VirtualPBX provides round-the-clock customer support, ensuring that businesses have assistance whenever they need it.
Advanced Features: VirtualPBX offers a comprehensive suite of features, including VoIP calling, call recording, and detailed call reports, empowering businesses to manage their communications effectively.

Cons

SMS Headaches: Some users have experienced problems with SMS registration and compliance, causing disruptions to their business communications.
Customer Service Letdowns: A handful of users have reported negative customer service experiences, such as unfulfilled service agreements and unhelpful interactions when trying to get refunds or technical support.
Occasional Technical Glitches: A small number of users have encountered technical issues with the app or other aspects of the service, potentially impacting their overall experience.

Researcher's Summary:

Ever wished your business communication could be more, well, virtual? VirtualPBX offers a robust platform for businesses seeking a flexible and cost-effective alternative to traditional phone systems. Users rave about its ease of use, particularly the intuitive mobile app, which makes managing calls on the go a breeze. Features like voicemail-to-email and advanced call routing streamline communication and boost productivity. The platform shines in its ability to support remote work, a crucial aspect in today's dynamic business landscape. Imagine having crystal-clear audio quality during calls and conferences, no matter where your team is located - VirtualPBX makes this a reality.

However, like a phone line with static, some users experienced hiccups during setup and with customer service, particularly regarding SMS registration. While these issues are concerning, they appear to be isolated cases, with the majority of users praising the platform's reliability and affordability compared to traditional answering services. VirtualPBX emerges as a strong contender for businesses of all sizes seeking a feature-rich, scalable, and cost-effective communication solution. Its strengths lie in its user-friendliness, robust features, and excellent remote work support. While some users reported issues with setup and customer service, these appear to be exceptions rather than the rule. If you're looking to ditch your clunky old phone system and embrace the future of business communication, VirtualPBX is definitely worth considering.

Key Features

Notable VirtualPBX features include:

Auto Attendant: A virtual receptionist that greets callers and directs them to the appropriate department or individual.
Call Forwarding: Redirect incoming calls to another phone number, ensuring you never miss an important call.
Voicemail to Email: Receive voicemail messages directly in your email inbox as audio files, making it easy to listen and respond.
Custom Greetings: Create personalized greetings for different departments or times of day to enhance caller experience.
Call Recording: Record calls for training, quality assurance, or compliance purposes, with easy access to playback and storage.
Conference Calling: Host multi-party conference calls with ease, supporting collaboration across different locations.
Virtual Extensions: Assign virtual extensions to employees, allowing them to be reached easily without the need for physical phone lines.
Ring Groups: Group multiple extensions under a single number, so calls can be answered by the first available team member.
Call Queues: Manage high call volumes by placing callers in a queue, with options for hold music and estimated wait times.
Business SMS: Send and receive text messages using your business phone number, facilitating quick and efficient communication.
CRM Integration: Seamlessly integrate with popular CRM systems like Salesforce, enabling streamlined customer relationship management.
Mobile App: Access your business phone system from your smartphone, ensuring connectivity even when you're on the go.
Analytics and Reporting: Gain insights into call patterns, durations, and other metrics to optimize your communication strategy.
HD Voice Quality: Experience crystal-clear call quality with high-definition voice technology, enhancing communication clarity.
Fax to Email: Receive faxes directly in your email, eliminating the need for a physical fax machine.
Do Not Disturb: Temporarily block incoming calls to focus on important tasks without interruptions.
Call Screening: Identify incoming callers and decide whether to accept, reject, or forward the call based on the caller ID.
International Calling: Make and receive calls from international numbers, expanding your business reach globally.
Scalability: Easily scale your phone system as your business grows, adding new users and features without hassle.
24/7 Support: Access round-the-clock customer support to resolve any issues or queries promptly.