MaaS360 Reviews & Pricing

by IBM | Founded 1911, Endicott, New York

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What is MaaS360?

Industry Specialties: Supply Chain and Logistics, Manufacturing, Transportation, Hospitality, Healthcare, Retail.

MaaS360 is a sophisticated software solution designed for Unified Endpoint Management (UEM), offering comprehensive control over a variety of devices including smartphones, tablets, laptops, and desktops. It is particularly well-suited for industries such as healthcare, finance, and education, where data security and device management are paramount. The platform provides unique benefits like real-time security insights and seamless integration with existing IT infrastructure. Noteworthy features include advanced threat management, application management, and secure document sharing. Users appreciate its intuitive interface and robust security measures, which set it apart from similar products. While specific pricing details are not readily available, it typically involves a subscription model based on the number of devices managed. For precise pricing tailored to specific needs, contacting SelectHub for a quote is recommended. MaaS360's ability to streamline device management while enhancing security makes it a valuable asset for organizations prioritizing endpoint protection.

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MaaS360 Pricing

Based on our most recent analysis, MaaS360 pricing starts at $4 (Monthly).

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Starting From: $4
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

MaaS360 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for MaaS360:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

MaaS360 Benefits and Insights

Why use MaaS360?

Key differentiators & advantages of MaaS360

Enhanced Security: MaaS360 provides robust security measures, including encryption and threat detection, to protect sensitive corporate data across all devices.
Streamlined Device Management: Simplifies the management of diverse devices, from smartphones to laptops, through a single platform, reducing administrative overhead.
Improved Compliance: Helps organizations adhere to industry regulations by offering compliance monitoring and reporting tools, ensuring data privacy and security standards are met.
Increased Productivity: Enables employees to access necessary applications and data securely from any device, enhancing their ability to work efficiently from anywhere.
Cost Efficiency: Reduces the need for multiple management tools by consolidating device management into one solution, lowering overall IT costs.
Scalability: Easily scales to accommodate growing numbers of devices and users, making it suitable for businesses of all sizes.
Real-Time Insights: Provides actionable insights and analytics on device usage and security, allowing IT teams to make informed decisions quickly.
Seamless Integration: Integrates smoothly with existing IT infrastructure and applications, minimizing disruption and maximizing utility.
Remote Support: Offers remote troubleshooting and support capabilities, reducing downtime and improving user satisfaction.
Customizable Policies: Allows IT administrators to create and enforce custom security and usage policies tailored to specific organizational needs.
Unified Endpoint Visibility: Delivers a comprehensive view of all endpoints, enabling better monitoring and management of the entire device fleet.
Automated Updates: Ensures devices are always up-to-date with the latest software and security patches, reducing vulnerabilities.
User-Friendly Interface: Features an intuitive interface that simplifies navigation and management tasks for IT professionals.
Flexible Deployment Options: Offers cloud-based, on-premises, or hybrid deployment models to suit different organizational preferences and requirements.
Enhanced Collaboration: Facilitates secure sharing and collaboration among team members, boosting overall organizational efficiency.

Industry Expertise

IBM MaaS360 is particularly well-suited for organizations with a large number of mobile devices, especially those with a distributed workforce or those operating in industries with strict security regulations, such as healthcare, finance, and retail.

Synopsis of User Ratings and Reviews

Based on an aggregate of MaaS360 reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cross-Platform Support: MaaS360 can manage a variety of device types and operating systems from a single console, including iOS, Android, Windows, and macOS.
AI-Driven Insights: The platform leverages IBM Watson to provide AI-driven security features and real-time insights, enabling proactive threat identification and efficient device management.
User-Friendly Interface: Users praise MaaS360 for its intuitive and well-organized management console, which simplifies tasks like device enrollment, policy configuration, and application deployment.

Cons

Steep Learning Curve: The platform's interface can feel cumbersome, especially for new users who may require extra training to get up to speed.
Support Headaches: Some users have reported slow response times from the customer support team, leading to delays in resolving issues.
Notification Inconsistencies: Occasional hiccups in the system can cause delays in critical notifications, potentially impacting security or update deployments.
Limited Linux Support: Compared to competitors, MaaS360's support for Linux devices is not as robust, which might be a drawback for organizations heavily reliant on Linux systems.

Researcher's Summary:

Is IBM MaaS360 the real deal when it comes to Unified Endpoint Management, or does it fall flat? User reviews from the past year paint a somewhat mixed picture of IBM's MaaS360. While many appreciate its user-friendly interface and robust security features, some find its functionality lacking compared to competitors like Microsoft Intune and VMware. For instance, one user praised MaaS360's AI-driven insights powered by IBM Watson, highlighting their effectiveness in identifying potential threats and streamlining device management. Conversely, another user, while acknowledging MaaS360's strengths in policy management for endpoints and mobile devices, expressed a desire for more flexible and customizable reporting tools. This difference in user experiences underscores the importance of carefully evaluating specific organizational needs against MaaS360's capabilities.

A key differentiator for MaaS360 is its strong customer support, which several users lauded as being a cut above the rest. This, coupled with its comprehensive device management capabilities across various platforms, makes it a solid choice for organizations prioritizing ease of use and reliable support. However, those requiring more advanced features or a higher degree of customization might find MaaS360's offerings somewhat limited. Ultimately, MaaS360 appears best suited for organizations seeking a user-friendly, security-focused UEM solution with excellent customer support, particularly if their needs fall within its well-defined feature set.

Key Features

Notable MaaS360 features include:

Unified Endpoint Management: Manage and secure all endpoints, including mobile devices, laptops, desktops, and IoT devices, from a single console.
AI-Powered Insights: Leverage Watson AI to gain actionable insights into device health, security threats, and compliance status.
Secure Containerization: Protect corporate data by isolating it within secure containers on mobile devices, ensuring separation from personal data.
Identity and Access Management: Implement robust authentication methods, including single sign-on (SSO) and multi-factor authentication (MFA), to safeguard access to corporate resources.
Policy Management: Create and enforce security policies across all devices, ensuring compliance with organizational and regulatory standards.
Application Management: Distribute, update, and manage applications on devices seamlessly, with support for both public and private app stores.
Threat Management: Detect and respond to security threats in real-time with integrated threat intelligence and automated remediation capabilities.
Data Loss Prevention: Prevent unauthorized data sharing and access with comprehensive data loss prevention (DLP) tools.
Remote Support: Provide remote troubleshooting and support to users, reducing downtime and improving user satisfaction.
Compliance Reporting: Generate detailed compliance reports to demonstrate adherence to industry regulations and internal policies.
Network Access Control: Control device access to corporate networks based on compliance status and security posture.
Geofencing and Location Tracking: Utilize geofencing to enforce location-based policies and track device locations for enhanced security.
Device Lifecycle Management: Manage the entire lifecycle of devices, from provisioning to retirement, ensuring efficient resource utilization.
Customizable Dashboards: Create personalized dashboards to monitor key metrics and gain visibility into the UEM environment.
Integration Capabilities: Seamlessly integrate with existing IT infrastructure and third-party applications to enhance functionality and streamline operations.