Synapse WMS Reviews 2024: Pricing, Features & More

Synapse WMS Pricing

Based on our most recent analysis, Synapse WMS pricing starts at $3,000 (Annually, Quote-Based).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $3,000
Pricing Model: Annually, Quote-Based
Free Trial: Yes, Request for Free

Training Resources

Synapse WMS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Synapse WMS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Synapse WMS Benefits and Insights

Why use Synapse WMS?

Key differentiators & advantages of Synapse WMS

Improved Inventory Accuracy: Synapse WMS reduces human error by automating inventory tracking, ensuring real-time accuracy and minimizing discrepancies.
Enhanced Order Fulfillment: The software optimizes picking and packing processes, leading to faster and more accurate order fulfillment, which boosts customer satisfaction.
Cost Reduction: By streamlining warehouse operations and reducing manual labor, Synapse WMS helps lower operational costs and increases overall efficiency.
Better Space Utilization: Synapse WMS provides insights into optimal storage solutions, maximizing warehouse space and reducing the need for additional storage facilities.
Increased Productivity: Automated task management and real-time data access enable workers to perform tasks more efficiently, leading to higher productivity levels.
Scalability: The system can easily adapt to growing business needs, supporting expansion without significant additional investment in new software.
Enhanced Data Visibility: Real-time reporting and analytics offer comprehensive insights into warehouse operations, aiding in better decision-making and strategic planning.
Improved Compliance: Synapse WMS helps maintain compliance with industry regulations by providing accurate records and audit trails, reducing the risk of non-compliance penalties.
Reduced Lead Times: By optimizing workflow and reducing bottlenecks, the software shortens lead times, ensuring quicker delivery to customers.
Better Supplier Management: The system facilitates efficient communication and coordination with suppliers, improving the overall supply chain performance.
Enhanced Customer Service: Accurate inventory and faster order processing lead to fewer errors and delays, resulting in improved customer satisfaction and loyalty.
Real-Time Inventory Tracking: Synapse WMS provides up-to-the-minute inventory status, allowing for immediate adjustments and better inventory control.
Reduced Shrinkage: By closely monitoring inventory levels and movements, the software helps in identifying and reducing instances of theft, loss, or damage.
Optimized Labor Management: The system assigns tasks based on worker availability and skill, ensuring optimal use of labor resources and reducing idle time.
Seamless Integration: Synapse WMS integrates with other enterprise systems like ERP and TMS, providing a unified platform for managing all aspects of the supply chain.

Industry Expertise

Synapse WMS is particularly well-suited for industries requiring robust warehouse management solutions, such as retail, manufacturing, and third-party logistics providers. Its expertise lies in optimizing inventory control, streamlining order fulfillment, and enhancing supply chain efficiency. Companies with complex distribution networks and high-volume operations benefit most from Synapse WMS, as it offers advanced features tailored to meet the demands of large-scale warehousing environments.

Synopsis of User Ratings and Reviews

Based on an aggregate of Synapse WMS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Interface: Many users praise Synapse WMS for its intuitive interface, making it easy to navigate and learn, even for those with limited experience in warehouse management software.
Streamlined Order Fulfillment: Synapse WMS helps businesses optimize their order fulfillment processes, leading to faster turnaround times and improved customer satisfaction. For example, one user reported a significant reduction in shipping errors after implementing Synapse WMS.
Real-Time Inventory Visibility: Synapse WMS provides real-time insights into inventory levels, allowing businesses to make informed decisions about stock management and avoid stockouts. This is particularly helpful for businesses with multiple warehouses or complex inventory structures.
Robust Reporting Capabilities: Synapse WMS offers comprehensive reporting features, enabling businesses to track key performance indicators (KPIs) and identify areas for improvement. Users have found these reports valuable for analyzing warehouse operations and making data-driven decisions.

Cons

Limited Customization: Some users have reported difficulty customizing the system to meet their specific warehouse needs, leading to workarounds and inefficiencies. For example, a user might need to track specific inventory attributes that aren't natively supported by Synapse WMS, requiring them to create custom fields or use external tools.
Steep Learning Curve: The system's interface and functionality can be complex, requiring significant training and onboarding time for new users. This can lead to delays in implementation and ongoing operational challenges, especially for smaller teams with limited resources.
Integration Challenges: Integrating Synapse WMS with other systems, such as ERP or e-commerce platforms, can be challenging and time-consuming. This can create data silos and hinder overall visibility and efficiency across the supply chain.
Lack of Mobile Functionality: Some users have expressed frustration with the limited mobile capabilities of Synapse WMS, making it difficult to manage warehouse operations on the go. This can be a significant drawback for businesses that rely on mobile devices for tasks like picking, packing, and shipping.

Researcher's Summary:

User reviews from the past year paint a picture of a warehouse management system that's both powerful and flexible, but also comes with some drawbacks. Synapse WMS is praised for its ability to handle complex tasks, like managing multiple warehouses and integrating with other systems. One user, a 3PL, raved about Synapse's ability to "stretch to new limits" and handle "diverse installed bases," which is a big deal for companies that need to manage a lot of different clients and products. Another user, a logistics company, said that Synapse "transformed our business" by providing the technology they needed to "move our company forward." However, some users have complained about the system's steep learning curve and lack of user-friendliness. One user said that Synapse is "not for the faint of heart" and requires a lot of training and support. Another user said that the system is "too complex" and "not intuitive." Despite these drawbacks, Synapse WMS is a popular choice for 3PLs and other companies that need a robust and customizable warehouse management system. Synapse's ability to handle complex tasks and integrate with other systems makes it a good fit for companies that need to manage a lot of different clients and products. However, companies should be aware of the system's steep learning curve and lack of user-friendliness before making a decision.

Key Features

Integration Control: Synapse WMS lets users choose how they want to handle their integrations. Experienced users can handle it themselves, however, training and outsourcing are available as needed.
Multiple Deployment Options: Users can leverage locally installed, hosted and cloud-based deployment strategies to fit the unique needs of their business. Cloud-based users get a privately hosted network and dedicated servers for their specific instance. This provides an efficient work environment where changes and updates to the system are made on the client’s schedule, not the system’s.
Web Services API: An included, easily extendable API lets users integrate Synapse WMS with a variety of systems and third-party applications.
Multi-Client Support: The system’s focus on 3PL providers gives users the tools they need to maintain and optimize multiple warehousing operations. It maintains accuracy and fluid processes for multiple customers and multiple warehouses.
Labor Management: It contains features that give users real-time visibility into labor metrics and performance measurements. It can help highlight inefficiencies for users to correct.
Billing and Invoicing: 3PL based systems contain tools to automate and streamline billing and invoicing processes. General ledgers and support for common accounting tasks increase financial accuracy and cuts out human error.
Task Management: Real-time task management tools let users assign and monitor tasks from start to finish. These features provide insight into priority tasks and who should be assigned to complete them.

Suite Support

Email: Email support is gated behind a customer portal.

Phone: Users with technical support questions can call 1 (630) 748 3100 for help.

Training: Training options are gated behind a customer portal.

Tickets: There is a live chat function that allows users to submit their questions and get real-time support from experts.

Pricing & Cost Details

Includes Price/User and Minimum Commitment Terms for Synapse WMS

Synapse WMS Reviews & Pricing

What is Synapse WMS?

#75