Unifocus Reviews & Pricing

by UniFocus | Founded 1998, Carrollton, TX

Analyst Rating

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Categories:

Workforce Management Software
Call Center Workforce Management Software
Mobile Workforce Scheduling Software
...

What is Unifocus?

Industry Specialties: Serves all industries.

Unifocus equips businesses with tools to optimize personnel scheduling, timekeeping, and workforce analytics. Its core strength lies in simplifying complex tasks like demand forecasting, automated shift creation, and real-time staff tracking. This makes it ideal for companies juggling dynamic workloads in hospitality, retail, healthcare, and similar service-oriented sectors. Key benefits include boosted employee satisfaction through flexible scheduling options, reduced labor costs via optimized staff allocation, and improved customer service due to better staffing alignment with peak demand. Popular features encompass mobile apps for employee self-service, intuitive interfaces for managers, and comprehensive reporting dashboards for data-driven decision-making. Compared to some user experiences in the broader Workforce Management landscape, Unifocus shines in its user-friendliness and focus on employee engagement. However, its pricing structure, typically based on per-user subscriptions, might be less cost-effective for smaller businesses compared to competitor models with tiered pricing or transaction fees. Ultimately, Unifocus excels at streamlining workforce management for service-driven businesses, prioritizing employee experience and data-driven optimization. Consider its user-friendly interface, employee engagement features, and pricing structure when evaluating its fit for your specific needs.

Pros

User-friendly interface
Mobile apps for employees
Flexible scheduling options
Automated shift creation
Comprehensive reporting

Cons

Per-user pricing model
Occasional app glitches
Limited customization
No payroll integration
Training for complex features

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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Product Screenshots and Videos

#87

Unifocus is ranked #87 in the Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Unifocus Pricing

Based on our most recent analysis, Unifocus pricing starts at $4 (Per Employee, Monthly).

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Starting From: $4
Pricing Model: Per Employee, Monthly
Free Trial: No

Training Resources

Unifocus is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Unifocus:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Unifocus Benefits and Insights

Why use Unifocus?

Key differentiators & advantages of Unifocus

Minimize Manual Processes: Allow managers to choose all the required information to optimize workflows via a personal assistant. Get automated workforce rules, alerts digitizing labor management processes and surveys to increase operational accuracy. Limit the need for physical supplies and manual data entry to save administrative time.
Navigate Labor Crisis: Use the ShiftGenius tool to augment the scheduling experience. Enable on-demand pay, perform cross-utilizations and budget adjustments, and retain more workers by effectively managing labor processes and increasing employee satisfaction.
Automate Workforce Rules: Schedule staff, streamline workplace rules, assign tasks and send task communication automatically with a comprehensive set of labor management tools.
Streamline Operations: Speed up business operations with real-time alerts and task reminders. Encourage employees to remain up to date with relevant management data.
Simplify Tracking and Reporting: Streamline employee tracking and reporting processes. Stay on top by leveraging actionable insights from reports.

Industry Expertise

Suitable for any size business. Caters to all industries, especially health care, retail, hospitality, restaurants and senior living sectors.

Synopsis of User Ratings and Reviews

Based on an aggregate of Unifocus reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Enhanced scheduling efficiency: Automates forecasting and schedule creation, reducing time spent on manual tasks and optimizing staffing levels based on demand.
Improved labor cost control: Provides insights into labor costs and identifies opportunities for savings through schedule optimization and overtime reduction.
Streamlined time and attendance: Simplifies time tracking, attendance management, and payroll processing with accurate data and automated workflows.
Enhanced employee engagement: Empowers employees with self-service options like mobile scheduling access, shift bidding, and time-off requests, fostering greater ownership and flexibility.
Robust compliance support: Helps ensure adherence to labor laws and regulations with built-in compliance features, reducing the risk of penalties and ensuring fair treatment.
Actionable insights and reporting: Offers real-time and historical data on labor costs, productivity, and schedule adherence, guiding data-driven decisions to improve workforce performance.

Cons

Initial setup and configuration can be complex: Implementing Unifocus can require significant upfront investment in time and resources for customization and integration with existing systems.
Steeper learning curve for some users: While Unifocus offers a user-friendly interface, some features and functionalities may require training for less tech-savvy users.
Limited customization options for certain workflows: Unifocus may not offer the level of customization needed for highly specialized or niche workforce management requirements.
Integration challenges with older systems: Integrating Unifocus with older HR or payroll systems may require additional development or workarounds.
Potentially higher costs for larger enterprises: While Unifocus offers flexible pricing, the cost for larger organizations with complex needs can be significant.

Researcher's Summary:

Users praise Unifocus for its efficiency boost, especially in scheduling. One reviewer gushed, "It went from a five-hour manual process to a 15-minute automated schedule!" This translates to cost savings and improved employee engagement, as another user highlighted, "Employees love the self-service features and flexible scheduling options. Morale is definitely higher." However, some users found the initial setup daunting, with one cautioning, "Be prepared to invest time and resources in customization and integration." Others mentioned a learning curve for some features, suggesting "more intuitive navigation and better training resources" could be helpful. Compared to competitors, Unifocus shines in compliance support. One user contrasted, "Unifocus's built-in compliance tools are a lifesaver compared to the manual tracking nightmare with our old system." This reduces compliance risks and ensures fair treatment of employees, a crucial factor for many businesses. Overall, Unifocus seems to be a powerful tool for optimizing workforce management, but implementation and user training deserve careful consideration. Its strength in compliance makes it stand out, while addressing initial setup complexity and user experience nuances could further solidify its position as a leading choice.

Key Features

Labor Management: Support multiple labor management functions seamlessly. Manage an inclusive system to balance labor laws and workforce availability with demand forecasts and other operational variables for consistent business functions. Utilize an AI-driven, automated scheduling tool to ensure staffing hours align with labor budgets and industry standards. Deliver scheduling information and enhance schedule planning.
Time and Attendance: Assist managers with multiple time and attendance monitoring methods, like logging hours worked and overtime details. Keep workers organized and adhere to labor and union compliance rules with robust time clock technology. Remain compliant with automated mobile punches, integrated time clocks and paperless attendance management technologies.
Staff Surveys: Guide employees through real-time, actionable insights and feedback via STAFFScope pulse surveys that populate data-driven plans, guides, comparisons and statistics to assist in attracting qualified staff.
Consulting Services: Extend labor-management capabilities by connecting with experts who can help navigate the complexities of changing labor markets and ensure holistic employee engagement.
Operations Management: Enable employees to deliver better service with a comprehensive productivity ensemble tool that determines the best employees for individual requests. Delegate relevant tasks at the right moment while assisting the entire team with engagement and providing recommendations.

Approach to Common Challenges

Demand Forecasting: Unifocus analyzes historical data and real-time trends to anticipate staffing needs, minimizing overstaffing and understaffing while ensuring optimal customer service levels.
Scheduling Inefficiencies: Automated shift creation, customizable templates, and self-service options for employees streamline scheduling processes, saving time and reducing errors.
Timekeeping and Attendance Tracking: Mobile apps and web-based time clocks simplify timekeeping, while automated alerts flag potential compliance issues, ensuring accuracy and compliance with labor regulations.
Labor Costs Control: Optimized scheduling and real-time labor data insights enable managers to identify and address labor cost inefficiencies, leading to cost savings and improved profitability.
Employee Engagement and Retention: Flexible scheduling options, self-service tools, and communication features promote employee satisfaction and reduce turnover, fostering a positive work environment.

Cost Of Ownership

Frequently asked questions regarding Unifocus pricing include:

Q: What is the typical cost of Unifocus per employee?
A: While pricing varies based on specific needs, Unifocus typically ranges from $4 to $8 per employee per month, depending on the modules and features selected. This includes access to core workforce management functions like time and attendance, scheduling, and leave management.
Q: Are there any additional costs beyond the monthly per-employee fee?
A: Yes, additional costs may include implementation fees, training, data migration, and customization services. Unifocus offers flexible pricing models to align with your budget and needs, so it's essential to discuss specific requirements with their sales team for accurate pricing.
Q: How does Unifocus's pricing compare to other workforce management solutions?
A: Unifocus is competitively priced within the workforce management software market. Its pricing is often considered a value for the comprehensive features and functionality offered. It's crucial to compare pricing and features across different vendors to select the solution that best meets your organization's unique needs and budget.

Limitations

At the time of this review, these are the limitations according to user feedback:

Graphics are somewhat outdated.
Unable to choose multiple employees at one time.

Suite Support

Email: Not mentioned.

Phone: (972) 512-5190.

Training: Access structured training for individual modules on the vendor’s website.

Tickets: Submit ticket requests through the software’s Inventory support page.

FAQ

Frequently asked questions regarding Unifocus include:

Q: How can Unifocus improve employee engagement?
A: Unifocus empowers employees with self-service options like online timesheets, mobile scheduling access, and shift bidding tools. This autonomy and visibility into schedules can boost morale and ownership, leading to higher engagement.
Q: Does Unifocus integrate with other business systems?
A: Yes, Unifocus offers seamless integration with leading payroll, HRIS, and point-of-sale systems. This eliminates data silos, streamlines workflows, and provides a holistic view of workforce data for better decision-making.
Q: Can Unifocus handle complex compliance requirements?
A: Unifocus helps businesses navigate intricate labor laws and regulations with built-in compliance features like overtime alerts, break enforcement, and leave management tools. This reduces the risk of non-compliance penalties and ensures fair treatment of employees.
Q: How can Unifocus optimize labor costs?
A: Unifocus's advanced forecasting and scheduling tools help businesses accurately predict staffing needs and optimize scheduling based on demand. This reduces overstaffing and understaffing, leading to cost savings and improved operational efficiency.
Q: Does Unifocus offer robust reporting and analytics?
A: Unifocus provides real-time and historical performance dashboards with insights into employee productivity, labor costs, and schedule adherence. These actionable insights help businesses identify areas for improvement and make data-driven decisions for better workforce management.
Q: What kind of training and support does Unifocus provide?
A: Unifocus offers comprehensive training resources, including online tutorials, user guides, and live webinars. They also provide dedicated customer support to ensure customers get the most out of their Unifocus investment.
Q: Is Unifocus suitable for businesses of all sizes?
A: Unifocus offers scalable solutions catering to businesses of all sizes, from small enterprises to large corporations. Their modular approach allows businesses to choose the features they need and expand as their requirements grow.
Q: How does Unifocus compare to other workforce management solutions?
A: Unifocus consistently ranks high in industry comparisons due to its feature-rich functionality, user-friendly interface, and strong customer support. It's crucial to assess specific needs and compare features across different vendors to find the best fit.