Top CipherHealth Alternatives & Competitors For 2024

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Looking for alternatives to CipherHealth? Many users crave user-friendly and feature-rich solutions for tasks like Schedule Management, Mobile Capabilities, and Platform Capabilities. Leveraging crowdsourced data from over 1,000 real Patient Engagement Software selection projects based on 400+ capabilities, we present a comparison of CipherHealth to leading industry alternatives like Klara, FollowMyHealth, Wibbi, and MyChart.

Product Basics

CipherHealth is a patient engagement software that helps healthcare organizations improve patient outcomes and satisfaction. It's well-suited for hospitals, clinics, and other healthcare providers seeking to boost patient engagement and communication. Key benefits include enhanced patient satisfaction scores, reduced readmission rates, and improved care coordination. Popular features include patient surveys, appointment reminders, and secure messaging. User experiences highlight CipherHealth's ease of use, comprehensive features, and positive impact on patient outcomes. It compares favorably to similar products in terms of functionality and value. Pricing is typically based on a per-bed model per month.

Pros
  • Easy to use
  • Comprehensive features
  • Improves patient outcomes
  • Reduces readmissions
  • Boosts patient satisfaction
Cons
  • Some customization limitations
  • Reporting could be more robust
  • Occasional technical glitches
read more...

Klara is a HIPAA-compliant online care platform that simplifies communication between practices and patients without losing track of patient data. Healthcare professionals can provide patient support via secure messaging and video calls while saving numerous calls about prescriptions, scheduling and lab results.

Its iOS and Android-compatible mobile app enables patients, team members and external providers to connect in real time. They can send messages, share documents and photos, fill out forms and more.

Based on user reviews, it offers excellent communication features, easy customizations and a user-friendly interface.

To explore other popular solutions that Klara offers, visit our Klara company page.

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FollowMyHealth is a patient engagement software designed to empower patients to take an active role in their healthcare. It offers a suite of features that enable patients to access their medical records, communicate with providers, schedule appointments, and manage their health data. FollowMyHealth is most suited for healthcare organizations of all sizes, including hospitals, clinics, and private practices. Key benefits of FollowMyHealth include improved patient engagement, increased patient satisfaction, and enhanced care coordination. Popular features include secure messaging, appointment scheduling, medication management, and health tracking tools. User reviews indicate that FollowMyHealth is generally easy to use and navigate. However, some users have noted that the software can be slow at times. Pricing for FollowMyHealth is typically based on the number of patients and providers using the system, and can range from a few thousand dollars per year to hundreds of thousands of dollars annually.

Pros
  • Easy access to records
  • Secure messaging
  • Appointment scheduling
  • Medication management
  • Health tracking tools
Cons
  • Can be slow at times
  • Limited customization
  • Lacks some advanced features
  • Mobile app could be better
  • Customer support can be slow
read more...

Wibbi is a sophisticated software solution designed to streamline patient engagement and task management within healthcare settings. It excels in automating appointment reminders, facilitating patient communication, and managing follow-up care, making it particularly beneficial for clinics, hospitals, and private practices aiming to enhance patient satisfaction and operational efficiency. The platform's intuitive interface and robust features, such as customizable messaging, real-time updates, and comprehensive analytics, empower healthcare providers to maintain consistent and meaningful interactions with their patients.

Users appreciate Wibbi for its seamless integration with existing electronic health record systems and its ability to reduce no-show rates significantly. The software's pricing is typically subscription-based, with costs varying depending on the number of users and the specific features required, generally ranging from $50 to $200 per month. Compared to similar products, Wibbi is often praised for its user-friendly design and reliable customer support, making it a preferred choice for many healthcare professionals.

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MyChart is a patient engagement software that allows patients to access their medical records, communicate with their healthcare providers, and manage their appointments online. It is most suited for healthcare organizations that want to improve patient engagement and satisfaction. Important benefits of MyChart include increased patient engagement, improved communication between patients and providers, and reduced healthcare costs. Popular features include the ability to view medical records, send secure messages to providers, request appointments, and refill prescriptions. According to user reviews, MyChart is generally easy to use and navigate. It compares favorably to other patient engagement software in terms of features and functionality. However, some users have reported that MyChart can be slow and glitchy at times. Pricing for MyChart varies depending on the size of the healthcare organization and the number of patients. It is typically priced on a per-patient basis and billed annually.

Pros
  • Easy access to records
  • Secure messaging with providers
  • Online appointment requests
  • Prescription refills
  • Improved communication
Cons
  • Can be slow or glitchy
  • Limited customization
  • Not always intuitive
  • Requires training for staff
  • Costly for some organizations
read more...
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$5,000
$12
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$49
$10
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Per Patient, Monthly
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Per Patient, Monthly
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Android
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Android
Chromebook
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Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
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Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
Phone
Chat
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Ranking

#4

among all
Patient Engagement Software

#10

among all
Patient Engagement Software

#9

among all
Patient Engagement Software

#65

among all
Patient Engagement Software

#1

among all
Patient Engagement Software

Find out who the leaders are

Analyst Rating Summary

78
76
83
we're gathering data
79
50
50
67
we're gathering data
67
100
100
100
we're gathering data
80
94
68
70
we're gathering data
64
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Mobile Capabilities
Platform Capabilities
Reputation Management
Schedule Management
Patient Communication
Mobile Capabilities
Platform Capabilities
Schedule Management
Mobile Capabilities
Platform Security and Compliance
Schedule Management
Mobile Capabilities
Patient Payments Management
Platform Capabilities
Platform Security and Compliance
Reputation Management
Schedule Management
Integrations and Extensibility

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

CipherHealth
Klara
FollowMyHealth
Wibbi
MyChart
+ Add Product + Add Product
Dashboards and Reporting Mobile Capabilities Patient Communication Patient Payments Management Platform Capabilities Reputation Management Schedule Management 50 100 94 0 100 100 96 50 100 68 42 100 81 100 67 100 70 84 83 83 99 67 80 64 70 83 50 100 0 25 50 75 100
50%
50%
50%
50%
67%
33%
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100%
67%
33%
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80%
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92%
8%
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67%
92%
8%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

64%
36%
71%
29%
71%
29%
0%
100%
100%
0%
78%
22%
67%
33%
100%
0%
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67%
33%

User Sentiment Summary

Excellent User Sentiment 18 reviews
Excellent User Sentiment 63 reviews
Poor User Sentiment 16 reviews
Excellent User Sentiment 14 reviews
Great User Sentiment 96 reviews
96%
of users recommend this product

CipherHealth has a 'excellent' User Satisfaction Rating of 96% when considering 18 user reviews from 2 recognized software review sites.

93%
of users recommend this product

Klara has a 'excellent' User Satisfaction Rating of 93% when considering 63 user reviews from 2 recognized software review sites.

39%
of users recommend this product

FollowMyHealth has a 'poor' User Satisfaction Rating of 39% when considering 16 user reviews from 1 recognized software review sites.

90%
of users recommend this product

Wibbi has a 'excellent' User Satisfaction Rating of 90% when considering 14 user reviews from 1 recognized software review sites.

88%
of users recommend this product

MyChart has a 'great' User Satisfaction Rating of 88% when considering 96 user reviews from 4 recognized software review sites.

5.0 (2)
4.7 (48)
n/a
n/a
4.4 (38)
n/a
n/a
1.94 (16)
4.5 (14)
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4.8 (16)
4.5 (15)
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4.7 (28)
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4.1 (18)
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4.2 (12)

Awards

User Favorite Award
Patient Communication Award
Platform Capabilities Award
Reputation Management Award
User Favorite Award
Platform Capabilities Award
Schedule Management Award
Platform Security and Compliance Award
User Favorite Award
Schedule Management Award
Integrations and Extensibility Award

Synopsis of User Ratings and Reviews

Improved Communication: Patients appreciate the ability to easily communicate with their care teams through various channels, including text, email, and secure messaging. This fosters timely responses to questions and concerns, leading to a more satisfying and proactive healthcare experience.
Enhanced Coordination: Patients often highlight CipherHealth's ability to streamline appointment scheduling, medication refills, and follow-up care. This reduces logistical hassles and ensures patients receive the care they need without unnecessary delays or miscommunications.
Personalized Care: Patients value the platform's ability to deliver tailored educational materials, reminders, and support resources based on their individual health needs and preferences. This personalized approach empowers patients to take a more active role in their healthcare journey.
Convenient Access: Patients appreciate the 24/7 accessibility of the CipherHealth platform, allowing them to engage with their health information and care teams anytime, anywhere, using their preferred devices. This convenience promotes better self-management and adherence to treatment plans.
Empowering Insights: Patients find value in the platform's ability to track their health data and provide meaningful insights into their progress and potential areas for improvement. This empowers them to make more informed decisions about their health and actively participate in care management.
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Ease of Use: According to 90% of users who reviewed this aspect, the platform has an accessible interface and is easy to use.
Communication: About 80% of users who mentioned this feature said the platform facilitates timely and efficient communication.
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Improved Patient-Provider Communication: Streamlines communication through secure messaging, appointment scheduling, and test results sharing.
Enhanced Patient Engagement: Empowers patients with self-service tools like appointment booking, medication reminders, and personalized health education.
Reduced Administrative Burden: Automates tasks like appointment reminders and prescription refills, freeing up staff time for patient care.
Increased Care Coordination: Facilitates collaboration between providers through shared care plans and secure patient data exchange.
Improved Clinical Outcomes: Promotes preventive care, medication adherence, and early disease detection through patient engagement tools.
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Easy to Use: Users consistently praise Wibbi's intuitive interface, making it simple for patients to navigate and access their health information.
Improved Communication: Wibbi facilitates seamless communication between patients and their healthcare providers, enabling quick and efficient exchange of information.
Personalized Experience: Wibbi offers tailored features and content based on individual patient needs, enhancing engagement and satisfaction.
Enhanced Patient Engagement: Wibbi empowers patients to actively participate in their healthcare journey by providing tools for managing appointments, medications, and health records.
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Convenient access to records: View lab results, medications, immunizations, and other health data anytime, anywhere.
Proactive appointment scheduling: Schedule and manage appointments online, reducing phone calls and wait times.
Personalized health reminders: Get notified about upcoming appointments, screenings, and medication refills.
Track health goals and progress: Monitor vitals, weight, and other health metrics.
Empowerment and education: Access health information and educational resources to make informed decisions.
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Limited Customization: Some patients express frustration with the limited ability to customize certain aspects of the platform, such as the frequency of notifications or the types of health data tracked. This can lead to a less personalized experience for some individuals.
Technical Glitches: Occasional technical issues, such as slow loading times or app crashes, have been reported by some users. These glitches can disrupt the user experience and hinder effective engagement with the platform.
Unclear Navigation: Some patients find the platform's navigation and layout to be somewhat confusing or unintuitive, making it difficult to locate specific features or information. This can lead to frustration and decreased usage.
Limited Integration: While CipherHealth integrates with many popular EHR systems, some patients report challenges with integration in certain healthcare settings. This can result in incomplete or delayed data synchronization, potentially affecting care coordination.
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Customer Service: Customer support options are limited and reps are unresponsive, according to 65% of users.
Integration: 60% of users who reviewed this component reported difficulties with the EHR integration.
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Limited Customization: Interface lacks flexibility for branding and tailoring to specific patient populations.
Integration Challenges: Can be difficult to integrate with existing EHR systems, leading to data silos.
Technical Glitches: Users report occasional bugs and technical issues that disrupt workflow.
Cost Concerns: Subscription fees can be perceived as high for some healthcare organizations.
Limited Adoption by Patients: Not all patients are comfortable using technology, hindering platform adoption.
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Limited Customization: Some users have found that Wibbi's platform lacks the flexibility to tailor patient engagement strategies to their specific needs. For example, they may want to send different types of messages based on patient demographics or health conditions, but Wibbi's current features don't allow for this level of customization.
Integration Challenges: Integrating Wibbi with existing healthcare systems can be a challenge for some users. This can lead to data silos and make it difficult to get a comprehensive view of patient information. For example, users may struggle to connect Wibbi with their electronic health record (EHR) system, which can hinder their ability to access and share patient data effectively.
Lack of Robust Reporting: Wibbi's reporting capabilities are limited, making it difficult for users to track the effectiveness of their patient engagement efforts. For example, they may want to see how many patients are opening their messages, clicking on links, or completing surveys, but Wibbi's current reporting features don't provide this level of detail.
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Learning curve: Navigating the interface and features can be challenging for some users, especially older adults or those with limited technical skills.
Limited functionality: Some users may find MyChart lacks features compared to other patient engagement platforms, particularly for managing complex chronic conditions.
Information overload: Managing notifications and accessing relevant information within MyChart can be overwhelming for some users.
Data privacy concerns: Some users may have concerns about the security and privacy of their health information within MyChart.
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CipherHealth users praise its robust features and ease of use, often comparing it favorably to similar products. "CipherHealth's comprehensive platform makes it stand out from the competition," one user noted. "It's user-friendly and intuitive, even for those who aren't tech-savvy." Users particularly appreciate its ability to streamline workflows and improve communication, as one reviewer shared: "CipherHealth has significantly reduced our documentation time and improved team collaboration." However, some users have expressed concerns about system speed and occasional glitches. "There are times when the system can be slow, especially during peak hours," one user commented. Others have suggested that customization options could be expanded. "I'd like to see more flexibility in tailoring the platform to our specific needs," a user wrote. Despite these minor drawbacks, users overwhelmingly agree that CipherHealth's strengths outweigh its weaknesses. "It's a powerful tool that has made a significant difference in our organization," a reviewer concluded. "We would definitely recommend it to others."

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Klara’s telemedicine solution is designed to streamline virtual care delivery. The user-friendly and customizable interface offers various features, such as mobile access, appointment reminders, video consultations and online patient intakes. Some user reviews mentioned that the customer service is not very responsive or helpful and requested improvements to third-party integrations.Overall, users appreciate Klara's capabilities, especially its ability to facilitate communication between healthcare providers and patients.

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FollowMyHealth receives mixed reviews from businesses, with praise for its streamlined communication and patient empowerment features, but criticism for limited customization and occasional technical glitches. Users appreciate the platform's ease of use for both patients and staff. One doctor commented, "FollowMyHealth has been a game-changer for our practice. Patients love being able to schedule appointments and refill prescriptions online, and it's saved us so much time on administrative tasks." However, some businesses find FollowMyHealth lacks flexibility. A clinic manager remarked, "The interface feels generic and doesn't allow us to customize it much to match our brand or cater to specific patient needs. Compared to [competitor product], which offers tailored modules for different specialties, FollowMyHealth feels a bit one-size-fits-all." Integration with existing EHR systems can also be challenging, leading to data silos and frustrated staff. "Setting up FollowMyHealth with our EHR was a nightmare," shared a medical assistant. "The data transfer wasn't seamless, and we still have to manually update some things in both systems, which is inefficient." Despite these drawbacks, many businesses recognize FollowMyHealth's potential for improved patient engagement, citing it as a step up from basic patient portals. As one nurse put it, "While it's not perfect, FollowMyHealth is definitely better than just sending appointment reminders by email. Patients are more proactive about their health now, and we can track their progress more easily." Ultimately, the decision to use FollowMyHealth depends on individual business needs and priorities. Those seeking a user-friendly platform for basic patient engagement may find it a good fit, while those requiring extensive customization or seamless EHR integration might need to explore other options.

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User reviews from the past year paint a mixed picture of the software, with some praising its features while others find it lacking in key areas. Wibbi's strengths lie in its ability to streamline communication and automate tasks, making it a valuable tool for busy healthcare professionals. Users appreciate the platform's intuitive interface and its ability to integrate with other systems, which helps to reduce the need for manual data entry. However, some users have expressed concerns about the software's reliability, citing instances of glitches and crashes that have disrupted their workflow. Additionally, some users have found the platform's reporting features to be limited, making it difficult to track progress and measure the effectiveness of their patient engagement efforts. Wibbi's differentiating factor is its focus on patient engagement, which sets it apart from other software solutions that primarily focus on administrative tasks. The platform offers a range of features designed to improve patient communication, such as automated appointment reminders, personalized messages, and online surveys. However, some users have found these features to be clunky and difficult to use, and they have expressed a desire for more customization options. Overall, Wibbi is best suited for healthcare providers who are looking for a software solution that can help them improve patient communication and engagement. However, it is important to note that the platform has its limitations, and it may not be the best fit for all providers. Users who are looking for a robust and reliable platform with advanced reporting features may want to consider other options.

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Business users paint a diverse picture of MyChart, revealing both opportunities and roadblocks. Clinicians appreciate its patient engagement benefits: "MyChart empowers patients to take ownership of their health, leading to better adherence and outcomes," one shares. Another highlights its communication platform: "Secure messaging reduces phone calls and frees up staff time for more complex care." Compared to competitors, MyChart's customizable features win praise: "We can tailor appointment reminders, educational materials, and questionnaires to specific patient needs," a user notes. This personalization fosters stronger patient-provider relationships. However, MyChart's implementation woes raise concerns. "The initial setup and integration with existing systems were quite complex," admits one user. Others lament the ongoing maintenance: "Keeping MyChart up-to-date with regulatory changes and new features requires dedicated IT resources." These challenges can strain smaller practices already strapped for time and budget. Despite the hurdles, MyChart offers unique advantages. Its robust reporting tools impress users: "We can track patient engagement metrics and identify areas for improvement," one states. This data-driven approach helps tailor interventions and optimize patient care. Additionally, MyChart's scalability is a plus: "It adapts to our growing patient base without needing major overhauls," one user appreciates. This flexibility is crucial for healthcare organizations navigating evolving needs. In conclusion, MyChart delivers valuable patient engagement tools and customization options, but its complexity and resource requirements can be daunting. Businesses seeking a user-friendly platform with minimal setup might explore alternatives. However, for organizations dedicated to data-driven, personalized patient care, MyChart's scalability and robust reporting make it a compelling choice.

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Top Alternatives in Patient Engagement Software


athenahealth

FollowMyHealth

Klara

Luma Health

Mend

Millennia

MyChart

NextGen Enterprise

PerfectServe

Phreesia

Relatient

Solutionreach

SONIFI Health

Tebra Engage

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