Home > Patient Engagement Software > Klara > Klara vs CipherHealth

Klara vs CipherHealth

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Our analysts compared Klara vs CipherHealth based on data from our 400+ point analysis of Patient Engagement Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Klara Software Tool
SelectHub Award Winner
CipherHealth Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

76 Detailed Analysis

User Sentiment

Excellent User Sentiment (63 Reviews)

Analyst Rating

78 Detailed Analysis

User Sentiment

Excellent User Sentiment (18 Reviews)

Klara is a HIPAA-compliant online care platform that simplifies communication between practices and patients without losing track of patient data. Healthcare professionals can provide patient support via secure messaging and video calls while saving numerous calls about prescriptions, scheduling and lab results.

Its iOS and Android-compatible mobile app enables patients, team members and external providers to connect in real time. They can send messages, share documents and photos, fill out forms and more.

Based on user reviews, it offers excellent communication features, easy customizations and a user-friendly interface.

To explore other popular solutions that Klara offers, visit our Klara company page.

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CipherHealth is a patient engagement software that helps healthcare organizations improve patient outcomes and satisfaction. It's well-suited for hospitals, clinics, and other healthcare providers seeking to boost patient engagement and communication. Key benefits include enhanced patient satisfaction scores, reduced readmission rates, and improved care coordination. Popular features include patient surveys, appointment reminders, and secure messaging. User experiences highlight CipherHealth's ease of use, comprehensive features, and positive impact on patient outcomes. It compares favorably to similar products in terms of functionality and value. Pricing is typically based on a per-bed model per month.

Pros
  • Easy to use
  • Comprehensive features
  • Improves patient outcomes
  • Reduces readmissions
  • Boosts patient satisfaction
 Cons
  • Some customization limitations
  • Reporting could be more robust
  • Occasional technical glitches
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$12/User, Monthly
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$5,000 Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improve Care Delivery: Set up video calls and provide real-time care no matter where patients are. Keep physician notes and patient charts close to giving accurate diagnoses. 
  • Digitize Patient Intakes: Digitally acquire patient intake forms and check insurance eligibility. Allow them to fill pre-visit forms before appointments to reduce time spent on administrative tasks and increase operational efficiency. 
  • Increase Health Care Access: Offers an iOS and Android-compatible mobile app with an intuitive interface and features like geolocation, in-app messaging, contactless payments and more. This helps improve patient engagement, automates communication and expands reach. 
  • Simplify Communication: Encourage patients to approach physicians and clinical staff with questions through secure messages. Allow them to exchange messages with providers during phone calls to reduce call volume and back-and-forth calls.
  • Centralize Messaging: Create shared department inboxes to avoid communication gaps and keep patients and colleagues informed. Help team members access relevant patient information and collaborate on patient care from a single conversation.  
  • Provide Post-Visit Care: Send follow-up text messages to scale post-visit care. Share links with personalized instructions, ask how patients are feeling or if they have questions and more to improve their healthcare experience.
  • Reduce Workload: Use personalized message templates to save staff from typing the same response many times and resolve patient inquiries faster.  
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  • Enhanced patient engagement and communication: Streamlines communication between patients and providers, fostering a more informed and involved patient population.
  • Improved patient outcomes: Drives positive clinical results through better adherence to treatment plans, medication management, and preventive care.
  • Reduced readmission rates: Proactive interventions and education help patients manage their conditions effectively, lowering the risk of hospital readmissions.
  • Boosted patient satisfaction: Personalized communication and improved care coordination lead to a more positive patient experience.
  • Increased operational efficiency: Automates routine tasks and workflows, freeing up staff time for more patient-centered care.
  • Data-driven insights: Provides actionable data and analytics to optimize patient engagement strategies and measure program effectiveness.
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  • Consultation Requests: Allow patients to schedule appointments through mobile phones, tablets or laptops. Enable them to fill out insurance information and consent forms, provide reasons for visits and initiate conversations using web chat.
    • Appointment Reminders: Send automated appointment reminders to patients through emails or SMS. Personalize reminders with details like your address, parking instructions and landmarks.
    • Physician Scheduling: Allow physicians to confirm, cancel or reschedule appointments.
    • No-Show Engagement: Send a message to patients who miss appointments, and allow them to reschedule based on the provider’s availability through a phone link.
  • EHR Integration: Export relevant patient messages into your EHR to keep records updated and accurate. Connect with popular apps like Athenahealth, Veradigm, Nextech, Centricity and more.
  • Photo Capture Tool: Use the photo capture tool on the mobile app to document symptoms, record ID or insurance card information, or record evidence of an appointment for claiming insurance.
  • Video Visits: Send links to patients through SMS text messaging and enable access to video appointments without a login. Automated appointment messages include links to join, video visit consent forms and more. Share lab reports, educational documents, x-rays and important forms.
  • File Transfer: Allow providers to capture and add notes, screenshots, forms, photos, documents and videos during a visit to the patient chart, or share them electronically via the portal or email.
  • Messaging: Allow patients to initiate conversations through two-way messaging. Read messages, review chat histories and send quick, personalized responses. Access patient calls, texts, voicemails and web chat centrally.
    • Message Routing: Use AI-powered message identification to automatically route messages or manually assign them to the relevant team members.
    • Voicemail-To-Text: Automatically transcribe voicemails to help staff members check only relevant messages and respond to patients quickly.
  • Virtual Waiting Room: Allow patients to accept session invitations, fill out intake forms, review consents, make payments and wait for physicians to join in virtual appointments. Add or invite other care providers into a video session for specialist support.
  • Specialist Referral Services: Offer various referral services to telehealth specialists, such as teledermatology, telecardiology, teleradiology, and abuse evaluations.
  • Patient Feedback: Send post-appointment satisfaction surveys and collect online reviews to gather patient feedback and understand their experience.
  • Follow-Up: Provide post-visit care instructions and ask how a patient is feeling. Inform patients of a follow-up and deliver as promised.
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  • Patient surveys: Collects feedback on patient experiences and satisfaction to identify areas for improvement.
  • Appointment reminders: Reduces missed appointments through automated phone calls, text messages, and emails.
  • Secure messaging: Enables HIPAA-compliant communication between patients and providers.
  • Patient education materials: Provides access to health information and resources to support patient self-management.
  • Care coordination tools: Facilitates collaboration among care team members to ensure continuity of care.
  • Patient portal: Offers patients a secure online platform to view health records, schedule appointments, and communicate with providers.
  • Mobile app: Extends patient engagement to mobile devices for convenient access to health information and services.
  • Analytics and reporting: Tracks patient engagement metrics and outcomes to measure program effectiveness.
  • Integration with EHR systems: Streamlines data sharing between CipherHealth and electronic health records.
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Product Ranking

#10

among all
Patient Engagement Software

#4

among all
Patient Engagement Software

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Analyst Rating Summary

76
78
50
50
100
100
68
94
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Mobile Capabilities
Platform Capabilities
Schedule Management
Mobile Capabilities
Platform Capabilities
Reputation Management
Schedule Management
Patient Communication

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Klara
CipherHealth
+ Add Product + Add Product
Dashboards And Reporting Mobile Capabilities Patient Communication Patient Payments Management Platform Capabilities Reputation Management Schedule Management 50 100 68 42 100 81 100 50 100 94 0 100 100 96 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

71%
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29%
64%
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36%
67%
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33%
78%
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22%

User Sentiment Summary

Excellent User Sentiment 63 reviews
Excellent User Sentiment 18 reviews
93%
of users recommend this product

Klara has a 'excellent' User Satisfaction Rating of 93% when considering 63 user reviews from 2 recognized software review sites.

96%
of users recommend this product

CipherHealth has a 'excellent' User Satisfaction Rating of 96% when considering 18 user reviews from 2 recognized software review sites.

4.7 (48)
5.0 (2)
4.5 (15)
4.8 (16)

Awards

SelectHub research analysts have evaluated Klara and concluded it earns best-in-class honors for Platform Capabilities and Schedule Management. Klara stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Platform Capabilities Award
Schedule Management Award

SelectHub research analysts have evaluated CipherHealth and concluded it earns best-in-class honors for Patient Communication, Platform Capabilities and Reputation Management. CipherHealth stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Patient Communication Award
Platform Capabilities Award
Reputation Management Award

Synopsis of User Ratings and Reviews

Ease of Use: According to 90% of users who reviewed this aspect, the platform has an accessible interface and is easy to use.
Communication: About 80% of users who mentioned this feature said the platform facilitates timely and efficient communication.
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Improved Communication: Patients appreciate the ability to easily communicate with their care teams through various channels, including text, email, and secure messaging. This fosters timely responses to questions and concerns, leading to a more satisfying and proactive healthcare experience.
Enhanced Coordination: Patients often highlight CipherHealth's ability to streamline appointment scheduling, medication refills, and follow-up care. This reduces logistical hassles and ensures patients receive the care they need without unnecessary delays or miscommunications.
Personalized Care: Patients value the platform's ability to deliver tailored educational materials, reminders, and support resources based on their individual health needs and preferences. This personalized approach empowers patients to take a more active role in their healthcare journey.
Convenient Access: Patients appreciate the 24/7 accessibility of the CipherHealth platform, allowing them to engage with their health information and care teams anytime, anywhere, using their preferred devices. This convenience promotes better self-management and adherence to treatment plans.
Empowering Insights: Patients find value in the platform's ability to track their health data and provide meaningful insights into their progress and potential areas for improvement. This empowers them to make more informed decisions about their health and actively participate in care management.
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Customer Service: Customer support options are limited and reps are unresponsive, according to 65% of users.
Integration: 60% of users who reviewed this component reported difficulties with the EHR integration.
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Limited Customization: Some patients express frustration with the limited ability to customize certain aspects of the platform, such as the frequency of notifications or the types of health data tracked. This can lead to a less personalized experience for some individuals.
Technical Glitches: Occasional technical issues, such as slow loading times or app crashes, have been reported by some users. These glitches can disrupt the user experience and hinder effective engagement with the platform.
Unclear Navigation: Some patients find the platform's navigation and layout to be somewhat confusing or unintuitive, making it difficult to locate specific features or information. This can lead to frustration and decreased usage.
Limited Integration: While CipherHealth integrates with many popular EHR systems, some patients report challenges with integration in certain healthcare settings. This can result in incomplete or delayed data synchronization, potentially affecting care coordination.
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Klara’s telemedicine solution is designed to streamline virtual care delivery. The user-friendly and customizable interface offers various features, such as mobile access, appointment reminders, video consultations and online patient intakes. Some user reviews mentioned that the customer service is not very responsive or helpful and requested improvements to third-party integrations.Overall, users appreciate Klara's capabilities, especially its ability to facilitate communication between healthcare providers and patients.

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CipherHealth users praise its robust features and ease of use, often comparing it favorably to similar products. "CipherHealth's comprehensive platform makes it stand out from the competition," one user noted. "It's user-friendly and intuitive, even for those who aren't tech-savvy." Users particularly appreciate its ability to streamline workflows and improve communication, as one reviewer shared: "CipherHealth has significantly reduced our documentation time and improved team collaboration." However, some users have expressed concerns about system speed and occasional glitches. "There are times when the system can be slow, especially during peak hours," one user commented. Others have suggested that customization options could be expanded. "I'd like to see more flexibility in tailoring the platform to our specific needs," a user wrote. Despite these minor drawbacks, users overwhelmingly agree that CipherHealth's strengths outweigh its weaknesses. "It's a powerful tool that has made a significant difference in our organization," a reviewer concluded. "We would definitely recommend it to others."

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Screenshots

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