Top Klara Alternatives & Competitors For 2024

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Looking for alternatives to Klara? Many users crave user-friendly and feature-rich solutions for tasks like Schedule Management, Mobile Capabilities, and Platform Capabilities. Leveraging crowdsourced data from over 1,000 real Patient Engagement Software selection projects based on 400+ capabilities, we present a comparison of Klara to leading industry alternatives like Wibbi, Phreesia, CipherHealth, and MyChart.

Product Basics

Klara is a HIPAA-compliant online care platform that simplifies communication between practices and patients without losing track of patient data. Healthcare professionals can provide patient support via secure messaging and video calls while saving numerous calls about prescriptions, scheduling and lab results.

Its iOS and Android-compatible mobile app enables patients, team members and external providers to connect in real time. They can send messages, share documents and photos, fill out forms and more.

Based on user reviews, it offers excellent communication features, easy customizations and a user-friendly interface.

To explore other popular solutions that Klara offers, visit our Klara company page.

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Wibbi is a sophisticated software solution designed to streamline patient engagement and task management within healthcare settings. It excels in automating appointment reminders, facilitating patient communication, and managing follow-up care, making it particularly beneficial for clinics, hospitals, and private practices aiming to enhance patient satisfaction and operational efficiency. The platform's intuitive interface and robust features, such as customizable messaging, real-time updates, and comprehensive analytics, empower healthcare providers to maintain consistent and meaningful interactions with their patients.

Users appreciate Wibbi for its seamless integration with existing electronic health record systems and its ability to reduce no-show rates significantly. The software's pricing is typically subscription-based, with costs varying depending on the number of users and the specific features required, generally ranging from $50 to $200 per month. Compared to similar products, Wibbi is often praised for its user-friendly design and reliable customer support, making it a preferred choice for many healthcare professionals.

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Phreesia streamlines patient intake and billing processes for healthcare providers, aiming to improve patient engagement and satisfaction. Geared towards hospitals, clinics, and physician offices, it automates tasks like online payments, insurance pre-registration, and appointment scheduling. Key benefits include reduced administrative burden, faster payments, and improved patient experience. Popular features encompass appointment reminders, digital consent forms, and secure patient portals. Users praise its ease of use, mobile accessibility, and integration with existing practice management systems. Compared to alternatives, Phreesia focuses on patient-centricity and automation, with pricing based on practice size and transaction volume.

Pros
  • Streamlines check-in
  • Reduces wait times
  • Improves data accuracy
  • Enhances patient privacy
  • Offers language options
Cons
  • Requires patient tech literacy
  • Can be impersonal for some
  • Potential for technical glitches
  • Limited customization options
  • May not integrate with all systems
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CipherHealth is a patient engagement software that helps healthcare organizations improve patient outcomes and satisfaction. It's well-suited for hospitals, clinics, and other healthcare providers seeking to boost patient engagement and communication. Key benefits include enhanced patient satisfaction scores, reduced readmission rates, and improved care coordination. Popular features include patient surveys, appointment reminders, and secure messaging. User experiences highlight CipherHealth's ease of use, comprehensive features, and positive impact on patient outcomes. It compares favorably to similar products in terms of functionality and value. Pricing is typically based on a per-bed model per month.

Pros
  • Easy to use
  • Comprehensive features
  • Improves patient outcomes
  • Reduces readmissions
  • Boosts patient satisfaction
Cons
  • Some customization limitations
  • Reporting could be more robust
  • Occasional technical glitches
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MyChart is a patient engagement software that allows patients to access their medical records, communicate with their healthcare providers, and manage their appointments online. It is most suited for healthcare organizations that want to improve patient engagement and satisfaction. Important benefits of MyChart include increased patient engagement, improved communication between patients and providers, and reduced healthcare costs. Popular features include the ability to view medical records, send secure messages to providers, request appointments, and refill prescriptions. According to user reviews, MyChart is generally easy to use and navigate. It compares favorably to other patient engagement software in terms of features and functionality. However, some users have reported that MyChart can be slow and glitchy at times. Pricing for MyChart varies depending on the size of the healthcare organization and the number of patients. It is typically priced on a per-patient basis and billed annually.

Pros
  • Easy access to records
  • Secure messaging with providers
  • Online appointment requests
  • Prescription refills
  • Improved communication
Cons
  • Can be slow or glitchy
  • Limited customization
  • Not always intuitive
  • Requires training for staff
  • Costly for some organizations
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$12
$49
$250
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$10
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Android
Chromebook
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Chromebook
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Android
Chromebook
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Linux
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Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
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On-Premise
Mobile
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Ranking

#10

among all
Patient Engagement Software

#65

among all
Patient Engagement Software

#31

among all
Patient Engagement Software

#4

among all
Patient Engagement Software

#1

among all
Patient Engagement Software

Find out who the leaders are

Analyst Rating Summary

76
we're gathering data
78
78
79
50
we're gathering data
67
50
67
100
we're gathering data
60
100
80
68
we're gathering data
90
94
64
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Mobile Capabilities
Platform Capabilities
Schedule Management
Mobile Capabilities
Patient Payments Management
Platform Capabilities
Platform Security and Compliance
Reputation Management
Platform Security and Compliance
Schedule Management
Patient Communication
Mobile Capabilities
Platform Capabilities
Reputation Management
Schedule Management
Patient Communication
Schedule Management
Integrations and Extensibility

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Klara
Wibbi
Phreesia
CipherHealth
MyChart
+ Add Product + Add Product
Dashboards and Reporting Mobile Capabilities Patient Communication Patient Payments Management Platform Capabilities Reputation Management Schedule Management 50 100 68 42 100 81 100 67 60 90 80 81 67 92 50 100 94 0 100 100 96 67 80 64 70 83 50 100 0 25 50 75 100
50%
50%
0%
100%
67%
33%
50%
50%
67%
33%
100%
0%
0%
100%
60%
40%
100%
0%
80%
20%
69%
31%
0%
100%
85%
15%
92%
8%
54%
46%
0%
100%
0%
100%
80%
20%
0%
100%
60%
40%
100%
0%
0%
100%
83%
17%
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83%
17%
83%
17%
0%
100%
67%
33%
100%
0%
33%
67%
100%
0%
0%
100%
92%
8%
92%
8%
100%
0%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

71%
29%
0%
100%
57%
43%
64%
36%
100%
0%
67%
33%
0%
100%
100%
0%
78%
22%
67%
33%

User Sentiment Summary

Excellent User Sentiment 63 reviews
Excellent User Sentiment 14 reviews
Great User Sentiment 81 reviews
Excellent User Sentiment 18 reviews
Great User Sentiment 96 reviews
93%
of users recommend this product

Klara has a 'excellent' User Satisfaction Rating of 93% when considering 63 user reviews from 2 recognized software review sites.

90%
of users recommend this product

Wibbi has a 'excellent' User Satisfaction Rating of 90% when considering 14 user reviews from 1 recognized software review sites.

85%
of users recommend this product

Phreesia has a 'great' User Satisfaction Rating of 85% when considering 81 user reviews from 1 recognized software review sites.

96%
of users recommend this product

CipherHealth has a 'excellent' User Satisfaction Rating of 96% when considering 18 user reviews from 2 recognized software review sites.

88%
of users recommend this product

MyChart has a 'great' User Satisfaction Rating of 88% when considering 96 user reviews from 4 recognized software review sites.

4.7 (48)
n/a
n/a
5.0 (2)
4.4 (38)
n/a
4.5 (14)
4.24 (81)
n/a
n/a
4.5 (15)
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n/a
4.8 (16)
4.7 (28)
n/a
n/a
n/a
n/a
4.1 (18)
n/a
n/a
n/a
n/a
4.2 (12)

Awards

User Favorite Award
Platform Capabilities Award
Schedule Management Award
User Favorite Award
Platform Security and Compliance Award
User Favorite Award
Patient Communication Award
Platform Capabilities Award
Reputation Management Award
Schedule Management Award
Integrations and Extensibility Award

Synopsis of User Ratings and Reviews

Ease of Use: According to 90% of users who reviewed this aspect, the platform has an accessible interface and is easy to use.
Communication: About 80% of users who mentioned this feature said the platform facilitates timely and efficient communication.
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Easy to Use: Users consistently praise Wibbi's intuitive interface, making it simple for patients to navigate and access their health information.
Improved Communication: Wibbi facilitates seamless communication between patients and their healthcare providers, enabling quick and efficient exchange of information.
Personalized Experience: Wibbi offers tailored features and content based on individual patient needs, enhancing engagement and satisfaction.
Enhanced Patient Engagement: Wibbi empowers patients to actively participate in their healthcare journey by providing tools for managing appointments, medications, and health records.
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Saves time and reduces paperwork: Patients can complete forms and update information electronically, freeing up staff time and reducing paper clutter.
Improves communication and engagement: Automated appointment reminders, post-visit instructions, and educational materials keep patients informed and involved in their care.
Streamlines billing and payments: Secure online payment options allow patients to pay bills easily and conveniently, reducing outstanding balances.
Enhances patient satisfaction: A more efficient and convenient experience leads to higher patient satisfaction and loyalty.
Provides valuable data and insights: Phreesia collects data on patient interactions and preferences, helping practices improve workflows and personalize care.
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Improved Communication: Patients appreciate the ability to easily communicate with their care teams through various channels, including text, email, and secure messaging. This fosters timely responses to questions and concerns, leading to a more satisfying and proactive healthcare experience.
Enhanced Coordination: Patients often highlight CipherHealth's ability to streamline appointment scheduling, medication refills, and follow-up care. This reduces logistical hassles and ensures patients receive the care they need without unnecessary delays or miscommunications.
Personalized Care: Patients value the platform's ability to deliver tailored educational materials, reminders, and support resources based on their individual health needs and preferences. This personalized approach empowers patients to take a more active role in their healthcare journey.
Convenient Access: Patients appreciate the 24/7 accessibility of the CipherHealth platform, allowing them to engage with their health information and care teams anytime, anywhere, using their preferred devices. This convenience promotes better self-management and adherence to treatment plans.
Empowering Insights: Patients find value in the platform's ability to track their health data and provide meaningful insights into their progress and potential areas for improvement. This empowers them to make more informed decisions about their health and actively participate in care management.
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Convenient access to records: View lab results, medications, immunizations, and other health data anytime, anywhere.
Proactive appointment scheduling: Schedule and manage appointments online, reducing phone calls and wait times.
Personalized health reminders: Get notified about upcoming appointments, screenings, and medication refills.
Track health goals and progress: Monitor vitals, weight, and other health metrics.
Empowerment and education: Access health information and educational resources to make informed decisions.
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Customer Service: Customer support options are limited and reps are unresponsive, according to 65% of users.
Integration: 60% of users who reviewed this component reported difficulties with the EHR integration.
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Limited Customization: Some users have found that Wibbi's platform lacks the flexibility to tailor patient engagement strategies to their specific needs. For example, they may want to send different types of messages based on patient demographics or health conditions, but Wibbi's current features don't allow for this level of customization.
Integration Challenges: Integrating Wibbi with existing healthcare systems can be a challenge for some users. This can lead to data silos and make it difficult to get a comprehensive view of patient information. For example, users may struggle to connect Wibbi with their electronic health record (EHR) system, which can hinder their ability to access and share patient data effectively.
Lack of Robust Reporting: Wibbi's reporting capabilities are limited, making it difficult for users to track the effectiveness of their patient engagement efforts. For example, they may want to see how many patients are opening their messages, clicking on links, or completing surveys, but Wibbi's current reporting features don't provide this level of detail.
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Technical glitches and outages: Occasional system downtime or technical issues can disrupt patient flow and workflow.
Complexity for some users: The interface may be overwhelming for some patients, particularly older adults or those with limited technical skills.
Potential for data errors: Data entry errors can occur if patients are not careful or unfamiliar with the system.
Limited customization options: Practices may have limited control over the look and feel of the patient experience.
Cost concerns: The cost of Phreesia, especially for smaller practices, can be a barrier to adoption.
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Limited Customization: Some patients express frustration with the limited ability to customize certain aspects of the platform, such as the frequency of notifications or the types of health data tracked. This can lead to a less personalized experience for some individuals.
Technical Glitches: Occasional technical issues, such as slow loading times or app crashes, have been reported by some users. These glitches can disrupt the user experience and hinder effective engagement with the platform.
Unclear Navigation: Some patients find the platform's navigation and layout to be somewhat confusing or unintuitive, making it difficult to locate specific features or information. This can lead to frustration and decreased usage.
Limited Integration: While CipherHealth integrates with many popular EHR systems, some patients report challenges with integration in certain healthcare settings. This can result in incomplete or delayed data synchronization, potentially affecting care coordination.
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Learning curve: Navigating the interface and features can be challenging for some users, especially older adults or those with limited technical skills.
Limited functionality: Some users may find MyChart lacks features compared to other patient engagement platforms, particularly for managing complex chronic conditions.
Information overload: Managing notifications and accessing relevant information within MyChart can be overwhelming for some users.
Data privacy concerns: Some users may have concerns about the security and privacy of their health information within MyChart.
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Klara’s telemedicine solution is designed to streamline virtual care delivery. The user-friendly and customizable interface offers various features, such as mobile access, appointment reminders, video consultations and online patient intakes. Some user reviews mentioned that the customer service is not very responsive or helpful and requested improvements to third-party integrations.Overall, users appreciate Klara's capabilities, especially its ability to facilitate communication between healthcare providers and patients.

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User reviews from the past year paint a mixed picture of the software, with some praising its features while others find it lacking in key areas. Wibbi's strengths lie in its ability to streamline communication and automate tasks, making it a valuable tool for busy healthcare professionals. Users appreciate the platform's intuitive interface and its ability to integrate with other systems, which helps to reduce the need for manual data entry. However, some users have expressed concerns about the software's reliability, citing instances of glitches and crashes that have disrupted their workflow. Additionally, some users have found the platform's reporting features to be limited, making it difficult to track progress and measure the effectiveness of their patient engagement efforts. Wibbi's differentiating factor is its focus on patient engagement, which sets it apart from other software solutions that primarily focus on administrative tasks. The platform offers a range of features designed to improve patient communication, such as automated appointment reminders, personalized messages, and online surveys. However, some users have found these features to be clunky and difficult to use, and they have expressed a desire for more customization options. Overall, Wibbi is best suited for healthcare providers who are looking for a software solution that can help them improve patient communication and engagement. However, it is important to note that the platform has its limitations, and it may not be the best fit for all providers. Users who are looking for a robust and reliable platform with advanced reporting features may want to consider other options.

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Phreesia's user reviews paint a mixed picture, highlighting both its strengths and potential drawbacks. On the positive side, users praise its efficiency and convenience: "Phreesia has been a game-changer for our practice. Check-in times are down, patients are happier, and our staff is freed up to focus on providing quality care." Users also appreciate its communication features: "Automated appointment reminders and post-visit instructions have significantly reduced our no-show rate and kept patients informed." However, some reviews mention user interface complexity, particularly for less tech-savvy patients: "The interface can be a bit confusing for older folks, especially if they're not comfortable with computers." Additionally, technical glitches and outages have been cited as drawbacks: "We've had a few system crashes that really disrupted our workflow and frustrated patients." Compared to similar products, Phreesia often receives praise for its data collection and integration capabilities: "We've gained valuable insights into patient preferences and interactions through Phreesia's data, which has helped us improve our workflow and personalize care." However, its cost can be a concern for smaller practices: "While Phreesia offers great features, the price tag can be steep for smaller practices like ours." Overall, Phreesia seems to be a powerful tool for enhancing patient engagement, but its success seems to depend on factors like practice size, patient demographics, and technical expertise. As one user aptly sums it up: "Phreesia can be a great investment, but it's important to weigh its strengths and weaknesses against your specific needs and budget."

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CipherHealth users praise its robust features and ease of use, often comparing it favorably to similar products. "CipherHealth's comprehensive platform makes it stand out from the competition," one user noted. "It's user-friendly and intuitive, even for those who aren't tech-savvy." Users particularly appreciate its ability to streamline workflows and improve communication, as one reviewer shared: "CipherHealth has significantly reduced our documentation time and improved team collaboration." However, some users have expressed concerns about system speed and occasional glitches. "There are times when the system can be slow, especially during peak hours," one user commented. Others have suggested that customization options could be expanded. "I'd like to see more flexibility in tailoring the platform to our specific needs," a user wrote. Despite these minor drawbacks, users overwhelmingly agree that CipherHealth's strengths outweigh its weaknesses. "It's a powerful tool that has made a significant difference in our organization," a reviewer concluded. "We would definitely recommend it to others."

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Business users paint a diverse picture of MyChart, revealing both opportunities and roadblocks. Clinicians appreciate its patient engagement benefits: "MyChart empowers patients to take ownership of their health, leading to better adherence and outcomes," one shares. Another highlights its communication platform: "Secure messaging reduces phone calls and frees up staff time for more complex care." Compared to competitors, MyChart's customizable features win praise: "We can tailor appointment reminders, educational materials, and questionnaires to specific patient needs," a user notes. This personalization fosters stronger patient-provider relationships. However, MyChart's implementation woes raise concerns. "The initial setup and integration with existing systems were quite complex," admits one user. Others lament the ongoing maintenance: "Keeping MyChart up-to-date with regulatory changes and new features requires dedicated IT resources." These challenges can strain smaller practices already strapped for time and budget. Despite the hurdles, MyChart offers unique advantages. Its robust reporting tools impress users: "We can track patient engagement metrics and identify areas for improvement," one states. This data-driven approach helps tailor interventions and optimize patient care. Additionally, MyChart's scalability is a plus: "It adapts to our growing patient base without needing major overhauls," one user appreciates. This flexibility is crucial for healthcare organizations navigating evolving needs. In conclusion, MyChart delivers valuable patient engagement tools and customization options, but its complexity and resource requirements can be daunting. Businesses seeking a user-friendly platform with minimal setup might explore alternatives. However, for organizations dedicated to data-driven, personalized patient care, MyChart's scalability and robust reporting make it a compelling choice.

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Top Alternatives in Patient Engagement Software


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CipherHealth

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Luma Health

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Millennia

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Phreesia

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SONIFI Health

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