Home > Patient Scheduling Software > Setmore > Setmore vs WellSky Scheduling

Setmore vs WellSky Scheduling

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Our analysts compared Setmore vs WellSky Scheduling based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Setmore Software Tool
SelectHub Award Winner
WellSky Scheduling Software Tool
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Product Basics

Setmore is a cloud-based solution that helps businesses set up appointments and communicate with clients and staff. It also facilitates booking through several online channels and digital payments for smoother operations.

With a comprehensive set of inclusions and robust customer support, it offers a seamless user experience to make the booking process easier. Specifically built for solopreneurs, non-profit organizations and small- to mid-sized businesses, it saves time and accelerates growth.
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WellSky Scheduling (formerly Appointments Everywhere) is a cloud-based solution that helps healthcare organizations of all sizes manage their end-to-end scheduling operations.

Customizable to meet the needs of multiple specialty practices, it offers modules that support drag-and-drop scheduling, efficient resource management, patient communication and analytics in a secure HIPAA-compliant ecosystem.
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Fast Implementation:  CComplete setup and implementation within hours to start using the product. 
  • Easy to Use:  It is user-friendly, easy to navigate and manage, with a smooth onboarding process, making it easy to use for daily operations. 
  • Get More Business:  Automated appointment scheduling, organized communication, web plugins and reviews make it easier to retain existing customers and bring in new business. 
  • Streamline Communication:  Connects with over 40 apps to seamlessly manage all aspects of day-to-day operations and synchronize information centrally. 
  • Integrations:  Connect with over 40 apps and software to seamlessly manage all aspects of day-to-day operations and synchronize information centrally. 
  • Mobile Apps:  Manage customer listings, bookings, calendar and communication on-the-go with Android and iOS apps. 
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  • Easy to Use:  Easily manage scheduling and intake processes through an easy to learn and use drag-and-drop interface. 
  • Cost-Efficient:  Choose the best option for your practice and organization from their three-tier pricing plan. 
  • Reduce No-Shows:  Reduce no-shows with timely patient communication regarding upcoming appointments. 
  • Mobile Access:  Access the software through internet-connected mobile devices for ease of access. 
  • Compliance:  Manage sensitive patient information and communicate with patients through a HIPAA-compliant system. 
  • Customizable:  Customize the platform to manage multiple resources and fit multi-specialty requirements for practices like behavioral health specialties, respiratory health, blood and marrow therapy, radiology, chiropractic, cardiology, home health and more. 
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  • Appointments:  Schedule and manage appointments online by adding services, staff and pricing to an intuitive, color-coded scheduling calendar. Make provisions for recurring appointments and flexible scheduling. Customers can book an appointment within minutes, with instant notifications for confirmation, cancellation or rescheduling sent to both the staff and the customer. 
  • Reminders:  Send automated and personalized text and email reminders to both the customer and the staff to notify them of appointment confirmation, cancellation and rescheduling. Use pre-built dynamic templates to customize and add relevant information within messages. Embed options to confirm, cancel or reschedule an appointment, add payment links and notes. Enable calendar sync directly through text or emails. 
  • Staff Login:  Set up staff accounts, create individual calendars to specify and promote services, time and prices and manage multiple bookings simultaneously to maximize appointment density. Staff members can also get individual login credentials to manage their accounts with varying access levels. 
  • Reviews:  Collect reviews, feedback, testimonials and recommendations from customers. Moderate, approve and respond to submitted reviews and feedback. Display an aggregate of submitted reviews and ratings on the booking page to attract more customers.  
  • Online Payments:  Collect payments through credit card or with Square or Stripe integrations at no additional cost. Manage advance and overdue payments, send payment links, reminders and confirmation messages. Maintain transaction records, and generate and export transactional data in Excel or CSV format for recordkeeping and accounting purposes.  
  • Google Sync:  Avoid scheduling conflicts and maximize time and resource utilization with two-way sync between Setmore and Google Calendar. Synchronization with Microsoft Calendar and iCal can also be requested. 
  • Self-Booking:  Enable customers to set-up appointments directly with a customized booking page, which contains all information about available services, staff, time-slots and pricing. Get real-time updates and notifications. Allow customers to cancel or reschedule an appointment as well as pay in advance. 
  • Class Booking:  Set up classes with details for content, duration, cost and available seats. Schedule sessions with multiple customers simultaneously and manage payments directly with their booking page.  
  • Website Plug-in:  Embed the booking page to business websites, online listings and social media pages to increase visibility and generate more business. Requires minimal coding.  
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  • Appointment Management:  Manage schedules and timesheets of practitioners as well as staff. Schedule appointments as per practitioner’s availability through a drag-and-drop interface. Manage multi-step procedures and recurring appointments in a few clicks. Fill up empty slots and rearrange canceled appointments using a waitlist. 
  • Intake Management:  Streamline intake process by sharing intake forms, enabling e-signatures and collecting pre-appointment information such as demographic details, existing medical history, current prescriptions, family history, consent forms and more. 
  • Patient Communication:  Notify patients of upcoming appointments through email and SMS. Send reminders for filling intake and consent forms as well as timely bill payments. 
  • Patient Portal:  Offer a dedicated self-service portal to patients for scheduling appointments, accessing medical histories, paying bills and safely communicating with their doctors. 
  • Reporting and Analytics:  Access 100+ reports that aid in monitoring resources, tracking patient cancellations and conflicts, managing billing and financials, noting new patients and referrals and collecting diagnoses. 
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Product Ranking

#35

among all
Patient Scheduling Software

#59

among all
Patient Scheduling Software

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User Sentiment Summary

Excellent User Sentiment 1855 reviews
Great User Sentiment 8 reviews
93%
of users recommend this product

Setmore has a 'excellent' User Satisfaction Rating of 93% when considering 1855 user reviews from 5 recognized software review sites.

84%
of users recommend this product

WellSky Scheduling has a 'great' User Satisfaction Rating of 84% when considering 8 user reviews from 1 recognized software review sites.

4.3 (14)
n/a
4.2 (34)
n/a
4.65 (917)
4.19 (8)
4.7 (881)
n/a
4.7 (9)
n/a

Awards

Setmore stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Ease of Use: Approximately 93% of users noted that the platform is easy to set up, use and navigate, with an intuitive design.
Customer Service: Customer service is prompt and knowledgeable, as noted by all reviewers who mentioned support.
Integration: It offers a fair amount of integrations, syncing with a number of apps to provide a better user experience, according to about 85% of users who reviewed connectivity.
Cost: The solution has a free version, and paid versions are affordable, according to 80% of users who talked about cost.
Booking: About 60% of users who mentioned booking said that it's effective and easy to use.
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User-Friendly Interface: WellSky Scheduling is designed with an intuitive interface that users find easy to navigate, making scheduling tasks simpler.
Reduced Patient Complaints: The software's efficient scheduling capabilities have been reported to minimize scheduling errors, leading to a decrease in patient complaints related to scheduling issues.
Streamlined Appointment Management: Users praise the drag-and-drop functionality, enabling effortless appointment modifications and contributing to efficient patient flow.
Improved Staff Productivity: WellSky Scheduling streamlines scheduling tasks, allowing healthcare facilities to manage appointment volume effectively with fewer staff members compared to manual scheduling processes.
Time Savings: Users report significant time savings in scheduling appointments, reducing the time spent on these tasks and allowing staff to focus on other important responsibilities.
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Customization: About 64% of users who talked about customization said that it offers limited customization options.
Performance: Though only mentioned in a few reviews, 66% of them said that the platform experiences occasional glitches.
Functionality: Approximately 51% of reviewers who spoke about functionality mentioned its limitations in a few cases.
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Slow System Speed: Users have reported experiencing occasional slowness with the system, which can impact efficiency.
Learning Curve for New Users: Some users have found that the software has a steep learning curve, requiring additional time and effort for training and onboarding.
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Setmore is an intuitive scheduling solution that helps facilitate online bookings easily. It helps keep an accessible record of customer history. It’s easily embeddable, with a simple and intuitive design. Reviewers said that it improves collaboration by including others in the calendar, and staff can have their separate calendars as well. Users liked features like tracking billing, recurring appointments and the administration dashboard. The platform makes it easy for clients to cancel bookings. Although, some reviewers found that certain features have limited options, which limits scheduling and booking capabilities. It doesn’t report when clients are unable to book when bookings are overflowing. Appointment notes can’t be made private. However, the customer service is very prompt, helping customers with any issues they might have.

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Is WellSky Scheduling truly a well-scheduled solution for healthcare providers? User reviews from the past year suggest that it generally lives up to its name. WellSky Scheduling garners praise for its intuitive drag-and-drop interface, which simplifies appointment scheduling and minimizes administrative tasks. Users specifically highlight the ease of moving appointments, which significantly streamlines workflow. This user-friendly design makes it a favorite among healthcare staff who are not tech-savvy. However, some users have reported occasional technical glitches and a learning curve for new users, indicating that even well-designed software can have its quirks. A key strength of WellSky Scheduling is its robust feature set, including appointment reminders, calendar management, and integration with other healthcare systems. These features contribute to a significant reduction in no-shows and improved patient satisfaction, as evidenced by user testimonials. Overall, WellSky Scheduling appears to be a reliable and efficient patient scheduling solution best suited for healthcare providers of all sizes seeking to optimize their scheduling processes and enhance patient care. Its intuitive design, comprehensive features, and positive user feedback make it a strong contender in the patient scheduling software market.

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Screenshots

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