Gusto vs Wave Payroll

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Our analysts compared Gusto vs Wave Payroll based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

Wave Payroll Software Tool

Product Basics

Gusto is a web-based payroll system for medium-sized organizations. It handles benefits, compliance, direct deposit, employee self-service, employee management, payment processing and taxes. Using automation, calculators and other administrative and HR modules, users can streamline the entire process of paying employees. It integrates with other technologies to offer expanded services such as accounting, bookkeeping, POS, time tracking and other business operations. In addition to filing taxes, it scans the laws of over 50 states to ensure accurate state and federal payments, helping organizations avoid penalties.
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Wave Payroll is a cloud-based solution designed to provide simplified payroll management solutions. The product allows users to sync data, monitor employee activity, track leave, comply with tax reforms, view journal transactions, generate payslips and process payments.

It uses 256-bit encryption to protect bank data connections and handles credit card and bank account information with PCI Level-1 certification. Other functionalities include income and expense tracking, accounting, monthly receipt uploads, regular reminders, consolidated dashboards and transaction updates.
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$40 Monthly
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Tailored to your specific needs
$46 Monthly
Get a free price quote
Tailored to your specific needs
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Windows
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Linux
Android
Chromebook
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On-Premise
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Flexible and Easier to Use: Guides admins through set-up and features a user-friendly interface. Let employees account for unexpected expenses, up to 40% of their paycheck, by automatically taking the amount out of their next check.
  • More Cost-Effective: Take advantage of a one-month free trial before full implementation. Subscribe on a monthly basis or based on a price quote, depending on the business’s needs.
  • Better Compliance: Check for updated tax law ensures that the proper documents are filed on time and follow the most recent legislation. Help users keep in compliance with ACA, ERISA and HIPAA standards. Record tests to comply with nondiscrimination policies from the IRS or benefits programs such as FSAs.
  • Timer Saver: Cut down on busy work and manual data entry to save valuable employee hours in payroll processing and tax filing. Manage and complete administrative work by accessing premade job templates, HR guides, live harassment prevention webinars, fitness tests, handbooks, best practices, manuals and more.
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  • Centralized Payroll: Add new employees, manage payments, track salaries, record time offs, manage tax deductions and oversee the overall workforce system with integrated solutions and efficient tools. 
  • Automated Compliance: Stay updated with ever-changing tax laws and compute state, federal and local taxes automatically. Conform to regulatory changes and access accurate calculations with an effective tax engine. 
  • Journal Transactions: Instantly access expenses, money owed to employees and tax authorities, liabilities, total costs and more on a single screen. 
  • Self-Service: Allow employees to access personal details, view pay stubs, edit bank-related information, tax forms and more. 
  • Dashboard: Edit, review, edit and manage payrolls on a consolidated dashboard. Set up schedules, approve runs, view bank account balance, export reminders to the calendar and update timesheets. 
  • Reports: Access comprehensive reports to get in-depth insights into total sales, cash flow, profit and loss statement, transaction volumes and other crucial business metrics. Gauge performance and improve services with comparative reporting. 
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  • Payroll Processing: Automatically calculate employee checks and file taxes while using online faxing, filing and signing technologies.
    • Payroll Reports: Send money out weekly, bi-weekly, twice a month or monthly. Calculate an employee’s gross pay before taxes by simply entering the amount they should receive. Figure out overtime pay for hourly workers whether they have one or multiple pay rates. Leverage other payroll capabilities such as calculating unlimited and off-cycle payrolls, employee reimbursements, bonuses and more.
    • Automated Taxes: Calculate, file and pay all payroll taxes per local and federal legislation through direct deposit. Generate and send 940, 941, 1099, 8974 and W-2 forms for full-time employees and independent contractors. Manage deductions, garnishments and send child support in all states except for South Carolina. Make adjustments, get support and enter claims for the Federal R&D Tax Credit, FLSA minimum wage requirements and the FICA Tip Credit tax.
    • E-Signatures: Sign and file important documents and forms such as W-2’s, 1099s, 940s, 941s and 8974s. Make it easier to get everyone’s ducks in a row, even when separated by thousands of miles.
    • Leave Tracking: Set up and monitor vacation time, time off and sick time. Choose federal holidays or create other holidays for organizations that accommodate different faiths, locations or cultures.
  • Benefits: Make the necessary deductions automatically for medical insurance, 401(K) contributions and more. Give employees dental, medical and vision insurance and help them find the appropriate plan. Provide other benefits such as 529 (college) savings, commuter perks, disability insurance, FSAs, HSAs, life insurance and workers’ compensation.
  • Wallet: Manage banking accounts, emergency funds, paychecks and savings. Create as many as five saving goals, which deduct funds automatically from the correlating spending accounts — transfer funds from savings to spending easily. Put paychecks in different accounts and let workers see checks and the specifics of deductions, hours and taxes. Give access to paystubs, the Wallet app and W-2s.
  • Worker Management: Give workers digital paystubs accessible by the payday email, account or Wallet app. Let employees send money to charities, organize workers into departments and set policies for PTO and sick leave. Customize and assign various permissions to ensure users can access the appropriate content but not sensitive data.
  • Self-Service: Let employees complete tasks like adding dependents, picking out plans and scheduling changes to plans based on personal details. Let them retain access to specific account information after termination to cut down on unnecessary content. Organize reports based on teams or departments and let workers sign essential documents like I-9s and W-4s.
  • New Employees: Report new hires to the government automatically. Send out onboarding papers before new staff members start so they can fill out bank details, contact information and W-4s. Use an onboarding to-do list for tasks like adding employees to the payroll, background checks, filling out an employee’s I-9, setting up benefits and signing forms.
  • Directory: Create an address book of employees with profile pictures and contact information. Give new workers org charts to see where they fit in the organization. Organize fun facts, t-shirt or merch orders, birthdays and communal coffee dates.
  • Calendar Sync: Track deadlines, birthdays and employee anniversaries and sync with other calendars in iCalendar, Google, and Outlook.
  • Integrations: Uses closed APIs. Integrate with platforms like Accelo, Asana, Box, Clover, Dropbox, Expensify, FreshBooks, Github, G Suite, Homebase, Microsoft 365, QuickBooks Online, Receipt Bank, Slack, SpotOn, TSheets, Veryfi, When I Work, Xero, Ximble, Zoom and more. Contact the vendor for custom connections.
  • Reporting and Analytics: Generate and download reports for benefits, payment history, bank transactions, PTO, contract work, tax payments and more
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  • Centralized Payroll: Add new employees, manage payments, track salaries, record time offs, manage tax deductions and oversee the overall workforce system with integrated solutions and efficient tools. 
  • Automated Compliance: Stay updated with ever-changing tax laws and compute state, federal and local taxes automatically. Conform to regulatory changes and access accurate calculations with an effective tax engine. 
  • Journal Transactions: Instantly access expenses, money owed to employees and tax authorities, liabilities, total costs and more on a single screen. 
  • Self-Service: Allow employees to access personal details, view pay stubs, edit bank-related information, tax forms and more. 
  • Dashboard: Edit, review, edit and manage payrolls on a consolidated dashboard. Set up schedules, approve runs, view bank account balance, export reminders to the calendar and update timesheets. 
  • Reports: Access comprehensive reports to get in-depth insights into total sales, cash flow, profit and loss statement, transaction volumes and other crucial business metrics. Gauge performance and improve services with comparative reporting. 
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Product Ranking

#7

among all
Payroll Software

#31

among all
Payroll Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Benefits Management Dashboard And Reporting Expense Management Mobile Capabilities Payroll And Tax Management Platform Capabilities Security And Compliance Time And Attendance Management 95 40 90 54 89 87 80 63 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 2802 reviews
Great User Sentiment 116 reviews
93%
of users recommend this product

Gusto has a 'excellent' User Satisfaction Rating of 93% when considering 2802 user reviews from 3 recognized software review sites.

82%
of users recommend this product

Wave Payroll has a 'great' User Satisfaction Rating of 82% when considering 116 user reviews from 2 recognized software review sites.

4.2 (23)
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4.3 (305)
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4.14 (58)
4.7 (2474)
4.1 (58)

Awards

Gusto stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Easy to Use: Just under 70% of all reviewers found this product easy to use with 10% specifically praising the design.
Great Conflict Resolution: The customer service was noted for being helpful, knowledgeable and excellent at resolving errors.
Helpful Features: Around 40% of reviewers said they appreciated the functionality, particularly praising the tax system, deductions, payroll processing and multiple payment options.
Appropriate Pricing: Over 30% of users felt that the price was well worth the system.
Good for Small Business: This was called a good choice for small businesses in over 10% of reviews.
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Intuitive Design: Users praise Wave Payroll's easy-to-use interface, finding it simple to navigate and complete tasks like setting up payroll and running reports.
Automated Tax Filing: Wave Payroll automatically calculates, files, and pays payroll taxes, saving users time and reducing the risk of errors.
Affordable Pricing: Many users appreciate Wave Payroll's transparent and competitive pricing, especially its free plan for contractors and freelancers.
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Issues with Certain Functionality: While around 40% felt the solution worked well, another 40% reported issues, especially with the time tracking and integration features.
Slow/Pushy Customer Support: Around 10% of users reported negative experiences with customer service. Of them around 50% felt the staff was pushy and trying to upsell them and 50% felt they had to wait too long for answers or couldn't get in touch with them online.
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Customer Support Issues: Users have reported experiencing difficulties reaching customer support and receiving timely assistance when encountering problems.
Inaccurate Calculations: Some users have reported instances of Wave Payroll making incorrect calculations, leading to payroll errors and discrepancies.
Limited Features: Wave Payroll may lack certain advanced features that some businesses require, such as comprehensive reporting options or integrations with specific HR systems.
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Gusto is a well-reviewed payroll solution which many users enjoy for its good design and easy-to-use features. It’s UI and payroll processing abilities in particular make it a popular choice for automating payroll. Many also feel it handles benefits and PTO well. Some say it's an affordable choice given what it does while others note that it’s on the pricey side. The time tracking features aren’t universally loved. Users are split on the integration abilities with around 10% satisfied and around 10% dissatisfied. All in all, it appears to be a good solution for small and medium-sized businesses looking to streamline their payroll. Keep an eye on the price and, as always, demo extensively before buying.

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Are you riding the wave of payroll success, or are you drowning in paperwork? Recent user reviews of Wave Payroll suggest it's a lifesaver for entrepreneurs and small businesses, but it might not be smooth sailing for everyone. Users rave about Wave Payroll's affordability and ease of use, especially compared to rivals like Gusto or QuickBooks Payroll. They appreciate the intuitive interface, automated tax calculations, and direct deposit features. One user even described hitting the "approve payroll" button as "fun" because it's so simple and stress-free. However, some users have voiced concerns about limited customer support and occasional glitches in the software. A few users also wished for more advanced features, such as HR tools and time tracking integration. Wave Payroll's key differentiator is its price point. Starting at $25 per month, it's significantly cheaper than many competitors, making it a godsend for budget-conscious startups and freelancers. However, this affordability comes with a trade-off: Wave Payroll's automatic tax filing service is only available in a limited number of states. If you're outside those states, you'll need to manually file taxes, which can be a headache. Overall, Wave Payroll is a great fit for entrepreneurs and small businesses looking for a user-friendly and affordable payroll solution. However, if you require robust customer support or advanced features, you might need to explore other options.

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