Heartland Payroll vs Payroll City

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Our analysts compared Heartland Payroll vs Payroll City based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

Heartland Payroll Software Tool

Product Basics

Heartland Payroll is an online bookkeeping software that handles payment processing, Point of Sale interactions, capital and engagement with customers. It can manage compensation for retail, restaurants and multiple other industries both onsite and offsite. It also handles compensation, recruiting, benefits, time and attendance and more. Users looking for more full-service care can access services such as HR management, guidance with the Affordable Care Act and loans.
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Payroll City is a comprehensive software solution designed to streamline payroll management and related tasks. It is particularly well-suited for small to medium-sized businesses seeking an efficient and reliable way to handle payroll processing, tax calculations, and compliance requirements. The software offers a range of benefits, including automated payroll calculations, direct deposit capabilities, and detailed reporting features. Users appreciate its intuitive interface and robust customer support, which make it easier to navigate complex payroll tasks.

Popular features of Payroll City include employee self-service portals, time and attendance tracking, and customizable payroll reports. These features help businesses save time and reduce errors, enhancing overall operational efficiency. Compared to similar products, Payroll City is often praised for its user-friendly design and comprehensive functionality, making it a preferred choice for many organizations.

Pricing details for Payroll City are not readily available, and it is recommended that users contact SelectHub for a personalized pricing quote based on their specific needs. This approach ensures that businesses receive a tailored solution that fits their budget and requirements.

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Product Insights

  • Accurate Payroll: Automate the entire operation to cut down on errors and changes in data made by human error. Handle the complexities of benefits, retirement and more with accurate calculations.
  • Timer Saver: Cut down on paperwork and save time that would otherwise be spent filling out data. It automates payment, benefits, workers’ compensation and other necessary compensation processes, freeing up time to find and analyze issues.
  • More Engaged Customers: Draw in customers with rewards programs and gift cards while monitoring and analyzing their behavior to improve processes and bring up the bottom line. The simplification of POS interactions also makes them more likely to return and reflect positively on the experience. Monitor customer activity, build relationships with customers, analytics the metrics and send custom emails to keep in touch.
  • Better Insights: Analyze data to better understand how campaigns are affecting the bottom line. This includes reporting on customer intelligence, performance, reputation management and benchmarking on competitors.
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  • Save Time: Process payments faster with a straightforward system. Guarantee employee access to correct wages, without the time-consuming and error-prone manual pay distributions. 
  • Stay Compliant: Rely on automated tax deductions and garnishment to accurately manage finance. Avoid stress and costly mistakes by staying compliant with changing tax laws and requirements. 
  • Cut Labor Costs: Delegate procedures like time and attendance tracking new hire onboarding to the end-to-end platform to save money and decrease billable hours on slow-moving processes. 
  • Grow Together: Concentrate on more pressing growth operations by implementing scalable software. Evolve to meet the changing needs of employees and departments with flexible platform options and attentive support representatives. 
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  • Payment Processing: Give and receive payments easily through rapid authorization and fast funding. To help customers, the POS systems can accept money from ACH, digital wallets, EMV chips cards and gift cards. This system is supported online, through mobile, by the virtual terminal. Other options include a merchant administrative portal, work orders, invoicing, custom forms, e-commerce and integrates with Plaid, QuickBooks and Zapier.
  • Tax Management: Oversee business withholdings for the year, whether from health benefits, unemployment, social security or workers’ compensation.
  • Recruiting: Execute talent acquisition activities such as posting jobs, scheduling interviews, getting applications, onboarding new hires and keeping their eyes on potential candidates with the applicant tracking system. The system also offers to screen companies for the Work Opportunity Tax Credit.
  • Affordable Care Act: See which employees need health insurance and use the ACA reporting tool to determine the large employer status. It comes with monthly reporting that shows the number of full-time employees and equivalents, shows the total paid and unpaid hours for workers and helps with completing the 1094-C and 1095-C forms.
  • Benefits: The solution integrates with the benefits management system Ease. Administrators can transfer employee updates, new hire information and deductions to the payroll system.
  • Surcharge: The surcharge program charges customers 3.5% for credit card transactions. Deposit the next day and get reports on the amount that’s been regained from the venue.
  • Loans: Apply for loans through the Lendio loan marketplace, which provides access to various partners. Loans range from $5,000 to $5 million. Users can have a credit line of up to $250,000. The approval process generally takes about 15 minutes and the approval process is generally done within 48 hours.
  • HR: Services include coaching for issues in management, compensation, access to hiring documents, alerts for state and federal labor law changes and more.
  • Point of Sale: Accept multiple payment options. It works offline, can integrate with third-party apps and can enable purchases with the system, by a kiosk, in a drive-through and more.
  • Time and Attendance: Register punches, track hours, monitor schedules, handle PTO and create reports for various metrics.
  • Other Integrations: Integrations also include time and attendance, 401(k), general ledger and accounting systems and workers’ compensation.
  • Billing: Process billing in a streamlined manner by cutting down on late payments, paper documentation and tracking expenses through analytics. The solution is PCI level 1 certified to help with compliance purposes and serves as bookkeeping software.
  • Online, Mobile and Devices: Check accounts, send billing and pay online, through a tablet, by mobile or by other devices. It also can operate as a POS. Customers access the e-commerce features for a convenient buying experience.
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  • Comprehensive Pay Management: Calculate and pay accurate wages per employee with detailed history and reporting. Account for tax deductions and filings for any state in the US. 
  • POS Compatibility: Integrate platform with many top POS systems to elevate pay management for companies in the food and service industries. Combine with Aloha, Aldelo, PCAmerica, Revention, Future POS, MicroSale, Digital DIning, POSLink, PCMX and FreeTime for complete pay and POS support. 
  • Analyze Data: Sort through data from pay history, paid time off and employee 401(k)s to run reports from within the program. Spot trends and act accordingly. Adjust tracked fields in the Small Business HRIS to see only the most critical employee data. 
  • Digital Library: Use templates for job descriptions and postings, employee handbooks, job descriptions and postings in the online HR library. Customize templates with company-specific information. 
  • Self-Service Portal: Allow new hires to complete onboarding with digital I9 and W4 filings. Enroll in benefits by using the integrated EaseCentral platform alongside your broker. 
    • Employee Records: Find and reprint past pay stubs in the employee portal for increased record keeping. 
  • Partnerships: Offer accounting professionals a competitive expansion of services instead of stealing their client base. Work with accountants in a turn-key partnership to offer behind-the-scenes office support and extend existing client services and solutions. 
  • Compliance: Avoid costly errors with automatic compliance and garnishments are reflective of changing state and federal laws. Mitigate personnel challenges with ACA and labor administration regulations. 
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Product Ranking

#51

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Payroll Software

#120

among all
Payroll Software

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User Sentiment Summary

Poor User Sentiment 10 reviews
Excellent User Sentiment 15 reviews
56%
of users recommend this product

Heartland Payroll has a 'poor' User Satisfaction Rating of 56% when considering 10 user reviews from 2 recognized software review sites.

95%
of users recommend this product

Payroll City has a 'excellent' User Satisfaction Rating of 95% when considering 15 user reviews from 1 recognized software review sites.

2.8 (5)
4.73 (15)
2.8 (5)
n/a

Awards

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Payroll City stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Simple Interface: Users appreciate the clean and straightforward interface, finding it easy to navigate and locate necessary features without unnecessary complexity.
Tax Compliance: Heartland Payroll automatically calculates and files payroll taxes, ensuring businesses remain compliant with federal and state regulations, alleviating concerns about potential penalties or audits.
Direct Deposit: The direct deposit feature streamlines the payment process, allowing employees to receive their wages electronically and eliminating the need for paper checks, which can be time-consuming and prone to errors.
Employee Self-Service: The employee self-service portal empowers employees to access and manage their personal information, pay stubs, and tax documents independently, reducing administrative burdens on HR and payroll teams.
Reporting Capabilities: Heartland Payroll offers comprehensive reporting tools that provide insights into payroll data, enabling businesses to track expenses, analyze trends, and make informed decisions regarding their workforce.
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User-Friendly Interface: Payroll City is known for its easy-to-use platform, making payroll processing smooth and straightforward.
Strong Customer Support: Users consistently praise Payroll City's responsive and knowledgeable customer support team.
Seamless Integrations: The software integrates well with popular accounting and ERP systems, ensuring data accuracy and reducing manual effort.
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Dated Interface: Heartland's user interface appears outdated and clunky, making navigation and task completion cumbersome for users accustomed to modern software design.
Customer Service Issues: Heartland's customer service has received negative feedback, with users reporting long wait times and unhelpful responses. This can be frustrating for users seeking timely assistance with payroll issues.
Limited Integrations: Heartland Payroll may not integrate seamlessly with other business software, such as accounting or HR platforms, leading to manual data entry and potential errors.
Pricing Structure: Heartland's pricing structure can be complex and opaque, making it difficult for businesses to anticipate costs and compare options effectively.
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User-Friendly Interface: Payroll City is known for its easy-to-use platform, making payroll processing smooth and straightforward.
Strong Customer Support: Users consistently praise Payroll City's responsive and knowledgeable customer support team.
Seamless Integrations: The software integrates well with popular accounting and ERP systems, ensuring data accuracy and reducing manual effort.
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Is your payroll process stuck in the dark ages? Heartland Payroll might just be the knight in shining armor your business needs. Heartland Payroll generally receives positive feedback, with users praising its comprehensive features and ease of use. The platform's ability to automate payroll calculations, tax filings, and payments is a major time-saver for businesses. Users also appreciate the self-service portal, which allows employees to access their pay stubs and W-2 forms electronically. Affordability is another plus, especially for small and medium-sized businesses. However, some users have reported occasional glitches and a lack of customization options. Compared to competitors like ADP and Paychex, Heartland Payroll may not have as many bells and whistles, but it offers a solid core feature set at a competitive price point. This makes it an attractive option for businesses that prioritize simplicity and affordability over advanced functionality. Heartland Payroll is best suited for small to medium-sized businesses with straightforward payroll needs. Its user-friendly interface and core features make it easy to manage payroll without a steep learning curve or a hefty price tag. However, larger businesses or those with complex payroll requirements may find the platform's limitations restrictive. It's important to note that software capabilities and user experiences can change over time, so it's always a good idea to check the latest reviews and information before making a decision.

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Is Payroll City the key to unlocking simplified payroll management? Users seem to think so! Payroll City generally receives positive reviews, with users praising its user-friendly interface and responsive customer service. One user raved about the platform's ability to "talk" to their accounting software, highlighting the seamless integration with other systems like ERP and timekeeping, which sets it apart from competitors that suffer from data loss during transfers. This ease of use, coupled with robust features, makes handling complex payroll tasks a breeze. However, some users expressed a desire for more advanced reporting features, indicating room for improvement. A standout feature of Payroll City is its exceptional customer support. Users consistently commend the knowledgeable, friendly, and helpful staff who go above and beyond to provide solutions and address concerns. One user even exclaimed, "Ask for [rep's name], she is the best!!!", showcasing the personalized assistance provided. While a few users mentioned occasional miscommunications with customer service, these instances appear to be rare. Overall, Payroll City excels in its simplicity, making it ideal for small to medium-sized businesses seeking a reliable and efficient payroll solution. The platform's intuitive design, coupled with exceptional customer support, ensures a smooth and hassle-free payroll experience, freeing up businesses to focus on what matters most – growth and success.

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