Paychex vs eBacon

Paychex incorporates a range of different solutions and is used widely by small, medium and large-sized companies. While around 40% of users were happy with the functionality of the system, the majority expressed dissatisfaction with its tax capabilities, pricing and customer service. Many described it as dishonest and complained especially that they were oversold on its capabilities and that the salespeople used pushy tactics to try and upsell them. Other complaints of the system included making errors, overpaying employees or even miscalculating taxes resulting in serious penalties. Current and former clients greatly disliked the service. The UI was the most positively reviewed element of the platform with around 80% expressing satisfaction with the design and navigation. Around 50% were happy with the pricing structure and a minority of around 30% of users said they had positive experiences with some select customer service members. This disparity in experiences may be in part to the high turnover rate in representatives which is mentioned many times during the reviews. This solution could be appropriate for small and medium-sized businesses. It supports larger enterprises, but buyers should make sure it has the necessary functionality before purchasing.

User reviews from the past year suggest that eBacon, particularly its certified payroll processing, is a significant time-saver, with some users claiming a reduction from days to just 20 minutes for specific tasks. This efficiency stems from eBacon's intuitive design and robust reporting capabilities, which streamline complex payroll processes, especially for construction companies dealing with prevailing wage requirements. Users specifically praise eBacon's superiority over competitors like Paychex in understanding and managing certified payroll, highlighting a key differentiator. This specialized focus is crucial for businesses operating in sectors with stringent compliance regulations, as accurate and timely payroll processing is paramount for maintaining employee morale and avoiding legal ramifications. However, while eBacon receives accolades for its core functionalities, some users express that certain aspects need improvement. For instance, the trust account feature, while innovative, is reportedly prone to glitches and lacks user-friendly clarity. Additionally, limited customization options and the absence of benefits administration in specific geographical areas, like California, are drawbacks for some users. Despite these areas for improvement, eBacon is generally lauded for its efficiency and effectiveness in handling intricate payroll tasks. Its strength lies in simplifying certified payroll, making it particularly well-suited for construction companies or businesses navigating the complexities of prevailing wage requirements.