Paychex vs Greenshades

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Our analysts compared Paychex vs Greenshades based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

Greenshades Software Tool

Product Basics

Paychex provides payment processing, time-keeping and other general human resource software. They offer this to self-employed users, small businesses, medium business and large enterprise ventures. Buyers can choose from various pricing plans and payment options such as direct deposit, real-time transfers and same-day ACH. Most versions have some core HR management and pay processing functionalities.

Based in the cloud, it assists with hiring, onboarding, tax filing, benefits management, business insurance, startup services and more. Users can customize it to meet their specific needs, adding only what they use. This allows administrators to ensure it fits their requirements, whether they be simple or complex.
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Greenshades software helps businesses manage payroll, tax compliance, and HR tasks. The software is a good fit for companies of all sizes, particularly those with complex payroll needs or who want to automate their payroll processes. Some key benefits include improved accuracy, reduced costs, and increased efficiency. Popular features include automated payroll processing, tax calculations and filings, and employee self-service options.

User experiences suggest that Greenshades is a reliable and user-friendly payroll solution that can save businesses time and money. The software's pricing is based on the number of employees and the features selected, with options for monthly or annual payments. Since pricing details can change, it's recommended to check the Greenshades website or contact them directly for the latest information.

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Product Insights

  • Reduce Errors: Ensure accuracy in payroll processing with the help of a variety of safeguard features, such as sending managers notifications when the system detects potential issues so that these problems are avoided entirely.
  • User Support: Access 24/7 online support to assist with all aspects of processing, and the option for a dedicated specialist that can act as a personal support expert for both payment and tax needs.
  • Convenience: The mobile app enables employers and employees to access the system from any device. By leveraging the cloud, they can start work on a desktop and pick up right where they left off directly from their mobile device, allowing them to complete core tasks from anywhere.
  • Informed Employees: Employees can get information about their time off, upcoming paychecks, benefits information or retirement funds. This saves time from HR and accounting by answering their more pressing questions while also building transparency and trust in the entire process.
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  • Simple Integration: Combine new payment services into existing account systems to save time and money. Retain the value of previous software purchases instead of completely replacing them. 
  • Confident Compliance: Facilitate accurate, timely and automatic compliance that reflect federal, state and local regulations. Avoid costly errors that harm companies and employees by keeping up with changing laws and regulations. 
  • Equal Platform: Use the streamlined, universal design to guarantee the same essential platform experience for users at every level. Offer only what’s needed with a cohesive layout limiting distractions and confusion for employees. 
  • Dashboard Visibility: Provide an overview of current and future payment processes through the dashboard, broken down by category for an easy update at a glance. 
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  • Products: It has many different products for different applications. Here are the most important:
    • Payroll: The platform offers payment for businesses with one employee, under 10 employees, from 10-49 employees and from 50 to over 1,000 workers. This includes online payroll, taxes, deductions and many tools to generate reports and look at costs.
    • Time and Attendance: The online time and attendance function ties in directly to payroll, saving time when trying to calculate paychecks. In addition to the software, it also offers TrueShift physical time clocks and the InVision iris recognition clocks. Users can track team activity in real time through the manager’s dashboard, and allow employees to record time, approve timecards and check schedules through the employee dashboard.
    • HR: It has a range of HR services and software including employee development, hiring, records administration, compliance, benefits administration, learning management and more.
      • Professional Employer Organization: This is a full-service HR consulting program that helps organizations with liability issues, daily worker problems, risk management, benefits administration and other related issues.
      • Hiring Service: The software can make the hiring process easier with applicant tracking, screening, recruiting and onboarding capabilities. Please note, they don’t have employee leasing, temp staffing or contract staff services.
      • Employee Benefits: Managers and workers alike can get access to health insurance for groups or individuals, financial wellness and retirement planning.
    • Business Insurance: Users can get property and casualty insurance with the help of agents who assist in the selection and implementation process for the new benefits. This includes business owner policies, cyber liability and workers’ compensation.
    • Finances and Payments: Besides payroll, this program also has business loans, expense management, tax administration and processing for payments.
    • Startup Solutions: For new businesses, it offers guides, consulting, advice and more for multiple aspects of the process. They give aid with marketing, the incorporation process, business management and access to free online tools.
  • Payroll and Tax Filing: Process payroll and automatically calculate taxes. Paychex can calculate, file and pay taxes at the federal, state and local level automatically. The platform can calculate hours, doing setup for direct deposit and setting hours per pay period.
  • General Ledger: Synchronize payroll data with integrations offered by Paychex. The system is compatible with a variety of popular accounting systems, including QuickBooks Online and Xero.
  • Reporting and Analytics: Generate custom analytics and reports or choose from over 160 customizable templates to track and visualize relevant data.
  • Learning and Development: Employees can take advantage of online courses to stay educated on relevant topics. Not only does this increase productivity, but it makes employees feel more invested in.
  • Core HR: It gives employee feedback, manages employee training and tracks important documents through the system’s interface.
  • Onboarding: Applicants and new hires can complete new hire documents, such as tax forms, and set up direct deposit directly through the platform.
  • Paycheck Protection Program: Introduced by the CARES Act as a measure for economic stability during the COVID pandemic, the Paycheck Protection Program loans encourage small businesses to keep or rehire workers that have been furloughed. This system offers a quick way to apply for this loan.
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  • Automated Payroll: Save time with automatic payments for accurate, easy processing every time. Clarify the workflow through a dashboard that provides an administrator overview of current and future payroll runs. See the impact of edits to employee timesheets, PTO requests, direct deposits and W-4s with real-time changes. 
  • Specific Compliance: Meet the needs of local, state and federal tax codes to avoid costly errors. Flag potential errors before employees are impacted with automated reports to address issues. 
  • ERP Flexibility: Simplify program implementation with compatibility with existing enterprise resource planning systems. Allow for expedited integration, fewer user errors and adaptability with future programs. 
  • Step-by-Step Support: Problem solve with a built-in assistance wizard for easy, thorough support. Get aid for pay runs, onboarding and other troubleshooting with the wizard integration. 
  • Employee Accessibility: Simplify employee experience with self-service options like time and benefit management. Take control of onboarding with self-guided electronic form completion, enrollment and the ability to edit existing forms. 
  • Year-End Support: Avoid stress with simple form and audit tracking. Customize the layout and delivery option for end-of-year forms. Receive customized forms, checklists and an additional plan of action for any outliers to documents. 
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Product Ranking

#4

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Payroll Software

#52

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Payroll Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Benefits Management Dashboard And Reporting Expense Management Mobile Capabilities Payroll And Tax Management Platform Capabilities Security And Compliance Time And Attendance Management 94 100 100 81 90 100 100 91 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 2800 reviews
Great User Sentiment 44 reviews
83%
of users recommend this product

Paychex has a 'great' User Satisfaction Rating of 83% when considering 2800 user reviews from 4 recognized software review sites.

88%
of users recommend this product

Greenshades has a 'great' User Satisfaction Rating of 88% when considering 44 user reviews from 2 recognized software review sites.

4.5 (24)
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4.2 (1342)
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4.36 (22)
4.1 (1122)
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4.4 (22)
3.9 (312)
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Awards

SelectHub research analysts have evaluated Paychex and concluded it deserves the award for the Best Overall Payroll Software available today and earns best-in-class honors for Expense Management and Platform Capabilities.

Analysts' Pick Award
Expense Management Award
Platform Capabilities Award

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Synopsis of User Ratings and Reviews

User-Friendly UI: A total of 80% of reviewers who mentioned the UI felt it easy to use.
Price Within Budget: Around 50% of reviewers that mentioned price were satisfied with the pricing structure and found that the system was worth it.
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Tax Filing Accuracy: Greenshades is praised for its ability to accurately calculate and file payroll taxes, reducing the risk of penalties and ensuring compliance.
Streamlined Processes: The platform automates various payroll tasks, such as direct deposit and tax form distribution, saving time and effort for payroll teams.
Employee Self-Service: Greenshades empowers employees with self-service options, allowing them to access paystubs, W-2s, and update personal information independently.
Integrations: The software integrates seamlessly with various HR and accounting systems, promoting data consistency and eliminating the need for manual data entry.
Compliance Updates: Greenshades stays current with ever-changing tax laws and regulations, ensuring that payroll processes remain compliant.
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Late Submissions and Missed Deadlines: Around 80% of reviewers that mentioned taxes ran into issues, with around 70% saying they had to pay penalties as a result.
Terrible Customer Service: Clients complained that the customer service was rude, unqualified, ill-informed, unhelpful and had high turnover in almost 70% of reviews that mentioned customer service.
Broken Features: Over 50% of reviews that mentioned the features said they were left wanting. The most common issues were communication problems. Just under 20% of all reviewers complained about errors made by either the solution or the staff.
Late Cancellations: Around 20% of reviewers that discussed price complained that they had canceled the program, but it had kept taking money out of their account.
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Steep Learning Curve: Greenshades' interface can be overwhelming for new users due to its extensive features and functionalities. This complexity often necessitates comprehensive training, potentially extending the onboarding process.
Customization Challenges: Adapting Greenshades to specific organizational workflows or unique requirements can be intricate. Users might encounter limitations when attempting to tailor the software to their precise needs, potentially hindering efficiency.
Customer Support Concerns: Some users have reported difficulties in obtaining timely and effective assistance from Greenshades' customer support. Delays in issue resolution or inadequate support can disrupt payroll operations and cause frustration.
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Paychex incorporates a range of different solutions and is used widely by small, medium and large-sized companies. While around 40% of users were happy with the functionality of the system, the majority expressed dissatisfaction with its tax capabilities, pricing and customer service. Many described it as dishonest and complained especially that they were oversold on its capabilities and that the salespeople used pushy tactics to try and upsell them. Other complaints of the system included making errors, overpaying employees or even miscalculating taxes resulting in serious penalties. Current and former clients greatly disliked the service. The UI was the most positively reviewed element of the platform with around 80% expressing satisfaction with the design and navigation. Around 50% were happy with the pricing structure and a minority of around 30% of users said they had positive experiences with some select customer service members. This disparity in experiences may be in part to the high turnover rate in representatives which is mentioned many times during the reviews. This solution could be appropriate for small and medium-sized businesses. It supports larger enterprises, but buyers should make sure it has the necessary functionality before purchasing.

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Is your current payroll system leaving you feeling a bit green around the gills? Greenshades might be the remedy you need! Greenshades garners praise for its user-friendly interface and robust features, particularly its tax filing capabilities and comprehensive reporting tools. Users appreciate the platform's ability to automate complex payroll processes, saving them valuable time and reducing the risk of errors. The software's direct integration with various HR and time-tracking systems streamlines data flow and eliminates the need for manual data entry. However, some users note that the initial setup can be time-consuming and the learning curve a bit steep. Compared to competitors like ADP and Paychex, Greenshades is often lauded for its affordability and customer support, making it a popular choice among small to medium-sized businesses. Some users mention occasional glitches and a desire for more customization options. Overall, Greenshades appears to be a solid payroll solution for businesses seeking a user-friendly, feature-rich, and cost-effective option. Its strengths lie in its automation capabilities, tax compliance features, and integration options. While the initial setup might require some effort, the long-term benefits and responsive customer support make it a worthwhile investment for businesses looking to streamline their payroll processes.

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