Paychex vs Paycor

Paychex incorporates a range of different solutions and is used widely by small, medium and large-sized companies. While around 40% of users were happy with the functionality of the system, the majority expressed dissatisfaction with its tax capabilities, pricing and customer service. Many described it as dishonest and complained especially that they were oversold on its capabilities and that the salespeople used pushy tactics to try and upsell them. Other complaints of the system included making errors, overpaying employees or even miscalculating taxes resulting in serious penalties. Current and former clients greatly disliked the service. The UI was the most positively reviewed element of the platform with around 80% expressing satisfaction with the design and navigation. Around 50% were happy with the pricing structure and a minority of around 30% of users said they had positive experiences with some select customer service members. This disparity in experiences may be in part to the high turnover rate in representatives which is mentioned many times during the reviews. This solution could be appropriate for small and medium-sized businesses. It supports larger enterprises, but buyers should make sure it has the necessary functionality before purchasing.

Paycor is a popular HR management software designed for both in-office and remote teams, as well as HR managers aiming to improve performance management. Suitable for small, medium, and large businesses across the United States, Paycor supports teams of 50 to 500 employees and can scale to accommodate organizations with up to 2,500 members.Key features include personalized coaching, Smart Source recruiting, online learning and leader insights. Financial managers benefit from Paycor’s analytics tool, which helps with compensation planning, pay equity monitoring and trend analysis. The software also integrates with general ledger data and offers self-service options for employees to access pay stubs, history and tax forms.Jumping on a live chat, I found Paycor's the most personable experience compared to competitors. I selected “just browsing” and received prompts for webinars, compliance checks, product info, and pricing. The only downside was there wasn't an option to start a new chat and the previous conversation kept reappearing even after refreshing.The mobile app provides employees with easy access to their wages, flexible pay options and paycheck details from anywhere. They can view deductions and adjust federal and state tax withholdings directly through the app.Users appreciate Paycor for its intuitive navigation, self-service features and employee recognition tools. However, some have experienced extended wait times for customer support and challenges with implementation, which sometimes require additional support team intervention.Pricing for Paycor begins at $99 per user per month. A free trial is available for prospective users to evaluate the platform before committing.I found Paycor’s platform pretty straightforward after trying it out, specifically when it came to managing compliance and employee details. I appreciate how the system highlights potential compliance issues and provides clickable warnings for detailed insights. For example, if there's a tax registration issue, I can quickly see specifics like the tax authority, client ID, and tax code, as well as the exact problem, such as a missing tax ID. The platform then guides me to a resolution page where I can easily add the necessary tax ID to fix the issue.When it comes to managing employees, I found the “Manage People” section intuitive. I can filter employees by department, location, title, or status, including options like 3rd-party payable, Active, FMLA, Laid off, or on paid leave. To perform tasks such as assigning a new responsibility, I simply check the box next to the employee’s name. If an employee needs a specific form or document, checking their name is all it takes.The homepage is handy for checking time-related information at a glance. I can see scheduled absences, approaching overtime, and current clock-in or break statuses without needing to dig through multiple screens.For new hires, I can view their name, hire date, email and onboarding progress in one place. Clicking on their name provides access to important details for updates, such as tax information, compensation, and work schedule adjustments.Sharing documents is simple with the “Bulk Actions” feature. I can select and send documents like the employee handbook, PTO policy, or exit interview questions by setting a date and clicking “share form(s).” I can also track the status of these documents in the Forms & Documents Tracking Center.I like the drag-and-drop menu options for customizing my homepage. Managing my tasks is made easier with the “My Task” option, and viewing my available PTO balance and requesting time off are just a few clicks away. I can specify the dates and whether it’s a full or partial day leave, add any necessary notes for my supervisor, and submit the request easily.Accessing and downloading my pay stubs and tax documents directly from the platform is convenient, and setting up direct deposit is straightforward. I can even split my paycheck between two accounts if needed, with one as the primary. Plus, I can check how many days are left until my next paycheck right from the homepage.I'm a fan of the Recognition Center because it lets me view positive comments from colleagues and leave recognition for others.Overall, Paycor’s platform has simplified many of my HR tasks and made the process more efficient.