Paycom vs SurePayroll

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Our analysts compared Paycom vs SurePayroll based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

SurePayroll Software Tool

Product Basics

Paycom is a cloud-based payroll management software designed to streamline payroll processing for businesses of all sizes. It automates tasks like calculating taxes, generating paychecks, and filing reports, saving time and reducing errors. Paycom is particularly well-suited for companies with complex payroll needs, such as those with multiple locations, international employees, or union contracts. Some of Paycom's key benefits include its ease of use, scalability, and compliance support. The software is known for its intuitive interface and comprehensive features, making it easy for both administrators and employees to navigate. Paycom can also be customized to meet the specific needs of different businesses, regardless of size or industry. Additionally, Paycom stays up-to-date on all tax and regulatory changes, ensuring that businesses are always in compliance. When compared to similar payroll products, Paycom generally receives positive reviews from users for its user-friendly interface, comprehensive features, and reliable customer support. However, it is also known to be one of the more expensive options on the market, with pricing based on the number of employees and the complexity of payroll needs.

Pros
  • Easy to use interface
  • Comprehensive features
  • Reliable customer support
  • Scalable for businesses of all sizes
  • Strong compliance support
Cons
  • Higher cost compared to competitors
  • Complex pricing structure
  • May require additional setup for complex needs
  • Limited reporting customization options
  • Not ideal for very small businesses
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SurePayroll is a web-based solution suitable for small businesses with less than 100 employees. Users can choose from two versions of the software — one for smaller operations. The other serves the needs of individual households that employ a nanny or other caretakers. The full-service solution assists with managing benefits and workers’ compensation. It can also help with processing pay, employee screening and more. Overall, it’s run over 10 million payrolls and supports more than 6,000 different taxes.
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$25/Employee, Monthly
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$29.99 Monthly
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Product Insights

  • Reduced errors and improved accuracy: Paycom automates manual tasks and calculations, minimizing the risk of human error in payroll processing. This leads to more accurate paychecks and fewer compliance issues.
  • Increased efficiency and time savings: Streamlined workflows and automation free up HR teams from tedious tasks, enabling them to focus on strategic initiatives. Employees can also access self-service tools for faster issue resolution and time off requests.
  • Enhanced compliance: Paycom stays updated with complex tax regulations and automatically calculates and files payroll taxes accurately and on time. This reduces the risk of penalties and fines associated with non-compliance.
  • Improved employee satisfaction: Self-service portals and mobile access empower employees to manage their own payroll information, paystubs, and benefits enrollment. This transparency and convenience contribute to a more positive employee experience.
  • Scalability for growth: Paycom adapts to growing businesses by accommodating changes in employee numbers, pay structures, and complex payroll needs without requiring additional software or integrations.
  • Data-driven decision making: Robust reporting and analytics provide valuable insights into workforce trends, compensation costs, and other payroll data. This empowers informed decision-making and strategic HR planning.
  • Improved communication and transparency: Paycom facilitates clear and timely communication between HR, managers, and employees regarding payroll information, policy changes, and benefits updates.
  • Reduced administrative burden: Automated workflows and paperless processes minimize manual tasks and paperwork, freeing up HR teams to focus on higher-value activities.
  • Enhanced security and data protection: Paycom employs robust security measures and data encryption to protect sensitive employee information and ensure compliance with data privacy regulations.
  • Dedicated customer support: Paycom offers comprehensive customer support, including training resources, online help, and dedicated representatives, to assist users with any questions or issues.
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  • Time and Money Saver: Customize the payroll package by adding only necessary features. Cut down on tedious data entry and human error by bringing the process online, streamlining and standardizing it.
  • More Convenient: Calculate employee pay from any internet-connected device within minutes. Let users access their personal information and use the self-service options to take control of their finances. Run payroll on the same or the next day after scheduling.
  • Expedited Payroll: Withdraw funds and process payroll from the business in half the time of many other options. Keep payments in account longer with the two-day debit period.
  • Fix Errors Quickly: Cancel the entire process within a specific window and the payroll won’t run. Suitable for fixing issues that come up unexpectedly.
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  • Applicant Tracking System (ATS): Build customizable databases to view relevant applicant information and track candidates as they move through the application process. Managers can search and sort applicants by information such as degree, specific skill sets, work history and more. 
  • Compensation Management: Define budgets, award bonuses and integrate with payroll to ensure that all employees receive fair compensation without overspending. 
  • Job Posting: Allows managers to post open positions to thousands of job boards. Managers can also rely on recruitment data to build reports to determine if their recruiting efforts are working. 
  • Payroll: Calculate taxes, process payroll, account for employee expenses and more, directly through the platform. Automate payroll processing, ensuring that employees are always paid the accurate amount at the correct time. 
  • Performance Management: Schedule and facilitate employee performance appraisals directly through the platform. 
  • Reporting: Leverage Paycom’s built-in analytics to generate reports on a variety of processes, including payroll, time and attendance, compensation and more. 
  • Scheduling: Create and edit employee schedules and approve requests for time off through the system’s calendar. Automate time tracking and integrate with payroll to streamline pay processing. 
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  • Multiple Pay Options: Process multiple pay rates as well as bonuses. Pay for various types of workers, such as 1099 contractors or W-2 workers. Use physical paychecks, direct deposit and deposit checks into different bank accounts to pay employees.
  • Auto Payroll: Set up the system to run payroll automatically with unlimited runs. Run both same-day and next-day payroll.
  • Tax Filing: File and pay taxes automatically at both the state and federal levels. File taxes in all states, including a tax service unique to Pennsylvania. Get peace of mind with a no tax penalty guarantee where SurePayroll promises to resolve issues with the IRS and pay if they are at fault.
  • HR Services: Helps with HR benefits and tasks such as 401(K), workers’ compensation, health insurance, employment screenings and more through the Payroll Plus option.
  • Employee Self-Service: Let employees access pay stubs, W-2’s, 1099-MISC forms and more through the mobile app. Receive email notifications when documents are ready to view.
  • Employee Self-Service: Let employees access pay stubs, W-2’s, 1099-MISC forms and more through the mobile app. Receive email notifications when documents are ready to view.
  • Employee Profiles: Receive alerts about important dates, such as employee birthdays or anniversaries. Organize employee information to streamline reporting processes.
  • Integrations: Link various programs to expand functionality with apps for attendance, time, Intuit Quickbooks, Less Accounting and Xero.
  • Nanny Payments: Pay nannies as a small business and pay Social Security and Medicare. Follow a guide through the specific tax requirements for those employing domestic childcare workers.
  • Time Tracking: Allow employees to clock-in and clock-out through the platform. Track and approve these submissions.
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Product Ranking

#2

among all
Payroll Software

#15

among all
Payroll Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Benefits Management Dashboard And Reporting Expense Management Mobile Capabilities Payroll And Tax Management Platform Capabilities Security And Compliance Time And Attendance Management 85 100 100 87 91 87 100 95 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 2809 reviews
Great User Sentiment 611 reviews
85%
of users recommend this product

Paycom has a 'great' User Satisfaction Rating of 85% when considering 2809 user reviews from 6 recognized software review sites.

88%
of users recommend this product

SurePayroll has a 'great' User Satisfaction Rating of 88% when considering 611 user reviews from 4 recognized software review sites.

4.4 (14)
5.0 (14)
4.2 (935)
4.4 (376)
4.34 (672)
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4.4 (640)
4.3 (198)
4.8 (162)
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3.6 (386)
4.7 (23)

Awards

SelectHub research analysts have evaluated Paycom and concluded it earns best-in-class honors for Expense Management.

Expense Management Award

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Synopsis of User Ratings and Reviews

User-Friendly: 85% of reviews mentioning the interface noted the platform has an intuitive layout, with all features organized and easy to locate.
Customer Service: Customer support is highly responsive, as asserted by 100% of reviews referencing it.
Employee Self-Services: All users referring to self-service observed that employees can easily upload documents, view information and track performance.
Performance Reviews: An open dialogue tool makes employee performance reviews more effective, as indicated by 70% of reviews mentioning this feature.
Use Anywhere: The mobile app is easy to use and has all desktop features available, as asserted by 100% reviews on this feature.
Customization: Customization for most features helps cater to a company’s unique requirements, as noted by all reviews on product customization.
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Easy to Use: Over 80% of users who talked about usability found the system simple to adopt and navigate.
Excellent Functionality: Reviewers who discussed features were pleased in over 70% of comments.
Expedient Payroll Processing: Just under 70% of users who talked about the payroll functions felt they were quick and easy to use.
Printable Checks: Users liked the ability to print checks in just under 70% of reviews that discussed it.
Knowledgeable Customer Service: Over 60% of users who talked about the support felt they were knowledgeable, responsive and helpful.
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Login Process: All reviews on the login process observed that employees need to log in every time they open the software, as there’s no password save feature.
Challenging Transition: Transitioning between the client and employee side is challenging and cumbersome, as users need to log in to both systems, according to all reviews on this aspect.
Learning Curve: All users reviewing learning noted that the platform has a steep learning curve, making adaptation difficult for new users.
Integration Capabilities: The system doesn't provide integration with major third-party platforms without using SFTP or API, as indicated by 100% of reviews on this feature.
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Implementation Issues: Over 80% of reviewers who talked about the setup process said they ran into issues.
Too Pricey for Some: While 56% of commenters said the price was appropriate for small businesses, a significant minority of 44% found it too expensive.
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Paycom users in the past year have expressed both enthusiasm and concerns about the software. Many praise its user-friendly interface, mobile app convenience, and comprehensive feature set, which includes payroll, HR, benefits administration, and talent management. Compared to competitors, users find Paycom to be more intuitive and integrated, streamlining HR processes and saving time. Additionally, customer service is often lauded as responsive and helpful. However, some drawbacks are also mentioned. Implementation can be complex and require significant initial effort. Pricing concerns surface, with Paycom perceived as costlier than some competitors. While offering a wider range of features, this may not be necessary for all businesses, leading to potential overpaying for unused functionalities. Overall, Paycom seems to be a powerful and user-friendly option for companies seeking a one-stop HR and payroll solution. However, its complexity and cost warrant careful consideration, especially for smaller businesses or those with simpler needs. Comparing features and pricing with competitors is crucial to ensure Paycom aligns with your specific requirements and budget.

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SurePayroll is an online payment management system. Many reviewers were pleased with its performance. They said it was easy to use and learn and were happy with its features, especially the tax calculation and filing abilities. Commenters who required physical checks were delighted that it was easy to print and customize them. Most learners liked the helpful customer service and said that the payroll processing was quick and painless. Setup issues were a recurring complaint, with a couple of commenters saying they had problems with integrations. Last, reviewers were extremely mixed on the price. Some felt it was too pricey for small businesses; some thought it was right in their budget. SurePayroll may be a good option for small and medium-sized organizations.

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