Top Paycom Alternatives & Competitors For 2024

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Looking for alternatives to Paycom? Many users crave user-friendly and feature-rich solutions for tasks like Security and Compliance, Payroll and Tax Management, and Platform Capabilities. Leveraging crowdsourced data from over 1,000 real Payroll Software selection projects based on 400+ capabilities, we present a comparison of Paycom to leading industry alternatives like Paychex, Gusto, Wagepoint, and Fingercheck.

Product Basics

Paycom is a cloud-based payroll management software designed to streamline payroll processing for businesses of all sizes. It automates tasks like calculating taxes, generating paychecks, and filing reports, saving time and reducing errors. Paycom is particularly well-suited for companies with complex payroll needs, such as those with multiple locations, international employees, or union contracts. Some of Paycom's key benefits include its ease of use, scalability, and compliance support. The software is known for its intuitive interface and comprehensive features, making it easy for both administrators and employees to navigate. Paycom can also be customized to meet the specific needs of different businesses, regardless of size or industry. Additionally, Paycom stays up-to-date on all tax and regulatory changes, ensuring that businesses are always in compliance. When compared to similar payroll products, Paycom generally receives positive reviews from users for its user-friendly interface, comprehensive features, and reliable customer support. However, it is also known to be one of the more expensive options on the market, with pricing based on the number of employees and the complexity of payroll needs.

Pros
  • Easy to use interface
  • Comprehensive features
  • Reliable customer support
  • Scalable for businesses of all sizes
  • Strong compliance support
Cons
  • Higher cost compared to competitors
  • Complex pricing structure
  • May require additional setup for complex needs
  • Limited reporting customization options
  • Not ideal for very small businesses
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Paychex provides payment processing, time-keeping and other general human resource software. They offer this to self-employed users, small businesses, medium business and large enterprise ventures. Buyers can choose from various pricing plans and payment options such as direct deposit, real-time transfers and same-day ACH. Most versions have some core HR management and pay processing functionalities.

Based in the cloud, it assists with hiring, onboarding, tax filing, benefits management, business insurance, startup services and more. Users can customize it to meet their specific needs, adding only what they use. This allows administrators to ensure it fits their requirements, whether they be simple or complex.
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Gusto is a web-based payroll system for medium-sized organizations. It handles benefits, compliance, direct deposit, employee self-service, employee management, payment processing and taxes. Using automation, calculators and other administrative and HR modules, users can streamline the entire process of paying employees. It integrates with other technologies to offer expanded services such as accounting, bookkeeping, POS, time tracking and other business operations. In addition to filing taxes, it scans the laws of over 50 states to ensure accurate state and federal payments, helping organizations avoid penalties.
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Wagepoint is a comprehensive payroll software designed to streamline the payroll process for small to medium-sized businesses. This software is particularly well-suited for business owners who seek an efficient, user-friendly solution for managing payroll tasks, including the calculation of wages, tax withholdings, and the distribution of employee pay. One of the key benefits of Wagepoint is its ability to automate many of the tedious aspects of payroll, which can save businesses considerable time and reduce the risk of errors. Among its popular features are direct deposit payments, tax filing assistance, and detailed payroll reports, which collectively enhance the payroll management experience. When compared to similar products, users often highlight Wagepoint's simplicity, reliability, and excellent customer support. Pricing for Wagepoint is typically structured on a per payroll basis, with costs varying depending on the number of employees and the frequency of payroll runs, making it a flexible option for businesses with varying payroll needs.

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Fingercheck is a cloud-based human resources platform that streamlines hiring, time tracking and payroll tasks along with various other HR management tasks. Beneficial for users at all levels, it allows both employees and employers to streamline workflows. It helps automate payroll processes, connects time tracking, payroll and core HR functions, and automatically tracks and compiles relevant data.
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Product Assistance

Documentation
In Person
Live Online
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Webinars
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Videos
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Email
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FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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24/7 Live Support
Email
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Product Ranking

#2

among all
Payroll Software

#4

among all
Payroll Software

#7

among all
Payroll Software

#28

among all
Payroll Software

#19

among all
Payroll Software

Find out who the leaders are

Analyst Rating Summary

86
90
80
we're gathering data
we're gathering data
85
94
95
we're gathering data
we're gathering data
100
100
40
we're gathering data
we're gathering data
100
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90
we're gathering data
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Dashboard and Reporting
Expense Management
Security and Compliance
Time and Attendance Management
Payroll and Tax Management
Dashboard and Reporting
Expense Management
Platform Capabilities
Security and Compliance
Benefits Management
Benefits Management
Expense Management
Payroll and Tax Management
Platform Capabilities
Benefits Management
Dashboard and Reporting
Expense Management
Platform Capabilities
Security and Compliance
Benefits Management
Dashboard and Reporting
Expense Management
Platform Capabilities
Security and Compliance

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Paycom
Paychex
Gusto
Wagepoint
Fingercheck
+ Add Product + Add Product
Benefits Management Dashboard and Reporting Expense Management Mobile Capabilities Payroll and Tax Management Platform Capabilities Security and Compliance Time and Attendance Management 85 100 100 87 91 87 100 95 94 100 100 81 90 100 100 91 95 40 90 54 89 87 80 63 0 25 50 75 100
83%
17%
92%
8%
92%
8%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

43%
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User Sentiment Summary

Great User Sentiment 2809 reviews
Great User Sentiment 2800 reviews
Excellent User Sentiment 2802 reviews
Excellent User Sentiment 433 reviews
Excellent User Sentiment 235 reviews
85%
of users recommend this product

Paycom has a 'great' User Satisfaction Rating of 85% when considering 2809 user reviews from 6 recognized software review sites.

83%
of users recommend this product

Paychex has a 'great' User Satisfaction Rating of 83% when considering 2800 user reviews from 4 recognized software review sites.

93%
of users recommend this product

Gusto has a 'excellent' User Satisfaction Rating of 93% when considering 2802 user reviews from 3 recognized software review sites.

93%
of users recommend this product

Wagepoint has a 'excellent' User Satisfaction Rating of 93% when considering 433 user reviews from 5 recognized software review sites.

92%
of users recommend this product

Fingercheck has a 'excellent' User Satisfaction Rating of 92% when considering 235 user reviews from 4 recognized software review sites.

4.4 (14)
4.5 (24)
4.2 (23)
4.6 (11)
n/a
4.2 (935)
4.2 (1342)
4.3 (305)
4.6 (43)
4.6 (181)
4.34 (672)
n/a
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4.64 (210)
4.58 (26)
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4.1 (1122)
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4.4 (640)
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4.7 (2474)
4.7 (168)
4.6 (25)
4.8 (162)
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3.6 (386)
3.9 (312)
n/a
4.0 (1)
5.0 (3)

Awards

Expense Management Award
Analysts' Pick Award
Expense Management Award
Platform Capabilities Award
User Favorite Award
User Favorite Award
User Favorite Award

Synopsis of User Ratings and Reviews

User-Friendly: 85% of reviews mentioning the interface noted the platform has an intuitive layout, with all features organized and easy to locate.
Customer Service: Customer support is highly responsive, as asserted by 100% of reviews referencing it.
Employee Self-Services: All users referring to self-service observed that employees can easily upload documents, view information and track performance.
Performance Reviews: An open dialogue tool makes employee performance reviews more effective, as indicated by 70% of reviews mentioning this feature.
Use Anywhere: The mobile app is easy to use and has all desktop features available, as asserted by 100% reviews on this feature.
Customization: Customization for most features helps cater to a company’s unique requirements, as noted by all reviews on product customization.
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User-Friendly UI: A total of 80% of reviewers who mentioned the UI felt it easy to use.
Price Within Budget: Around 50% of reviewers that mentioned price were satisfied with the pricing structure and found that the system was worth it.
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Easy to Use: Just under 70% of all reviewers found this product easy to use with 10% specifically praising the design.
Great Conflict Resolution: The customer service was noted for being helpful, knowledgeable and excellent at resolving errors.
Helpful Features: Around 40% of reviewers said they appreciated the functionality, particularly praising the tax system, deductions, payroll processing and multiple payment options.
Appropriate Pricing: Over 30% of users felt that the price was well worth the system.
Good for Small Business: This was called a good choice for small businesses in over 10% of reviews.
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Easy to Use: Users praise Wagepoint for its intuitive design and ease of use, making payroll processing straightforward even for those without prior experience.
Excellent Customer Support: Users consistently highlight the exceptional customer support provided by Wagepoint, with knowledgeable and responsive representatives readily available to assist with any questions or issues.
Accurate and Reliable: Wagepoint is known for its accuracy in calculating payroll and taxes, providing peace of mind to businesses that their employees are being paid correctly.
Time-Saving: Wagepoint automates many payroll tasks, such as tax calculations and filings, freeing up valuable time for business owners and HR professionals.
Comprehensive Features: Wagepoint offers a wide range of features, including direct deposit, employee self-service, and reporting capabilities, catering to the diverse needs of businesses.
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Ease of Use: The system is user friendly and easy to navigate, as observed by 97% of reviewers referencing navigation.
Customer Service: The support team is very responsive and helpful, according to 88% of reviewers who mention this aspect.
Centralized Payroll: Everyone talking about this feature noted the system provides centralized payroll information and serves as a combination of time clock and payroll.
Time Clock: More than 75% of reviewers who talk about this feature observed it helps access timecards for several locations at once.
Labor Tracking: The system helps organize, track and manage work hours from anywhere, any time according to every user referencing this feature.
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Login Process: All reviews on the login process observed that employees need to log in every time they open the software, as there’s no password save feature.
Challenging Transition: Transitioning between the client and employee side is challenging and cumbersome, as users need to log in to both systems, according to all reviews on this aspect.
Learning Curve: All users reviewing learning noted that the platform has a steep learning curve, making adaptation difficult for new users.
Integration Capabilities: The system doesn't provide integration with major third-party platforms without using SFTP or API, as indicated by 100% of reviews on this feature.
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Late Submissions and Missed Deadlines: Around 80% of reviewers that mentioned taxes ran into issues, with around 70% saying they had to pay penalties as a result.
Terrible Customer Service: Clients complained that the customer service was rude, unqualified, ill-informed, unhelpful and had high turnover in almost 70% of reviews that mentioned customer service.
Broken Features: Over 50% of reviews that mentioned the features said they were left wanting. The most common issues were communication problems. Just under 20% of all reviewers complained about errors made by either the solution or the staff.
Late Cancellations: Around 20% of reviewers that discussed price complained that they had canceled the program, but it had kept taking money out of their account.
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Issues with Certain Functionality: While around 40% felt the solution worked well, another 40% reported issues, especially with the time tracking and integration features.
Slow/Pushy Customer Support: Around 10% of users reported negative experiences with customer service. Of them around 50% felt the staff was pushy and trying to upsell them and 50% felt they had to wait too long for answers or couldn't get in touch with them online.
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Customer Support Challenges: Users have reported difficulties reaching customer support and receiving timely assistance for urgent payroll issues.
Software Glitches: Some users have experienced technical issues and software glitches that have disrupted their payroll processing.
Limited Features: Wagepoint may lack certain advanced payroll features that larger businesses or those with complex payroll needs require.
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Technical Glitches: Everyone mentioning this aspect observed issues such as no reflection of time punches on the self-service portal, inclusion of former employees during payroll calculation and online banking rejection.
Slow System: The system is slow and takes a while to generate reports.
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Paycom users in the past year have expressed both enthusiasm and concerns about the software. Many praise its user-friendly interface, mobile app convenience, and comprehensive feature set, which includes payroll, HR, benefits administration, and talent management. Compared to competitors, users find Paycom to be more intuitive and integrated, streamlining HR processes and saving time. Additionally, customer service is often lauded as responsive and helpful. However, some drawbacks are also mentioned. Implementation can be complex and require significant initial effort. Pricing concerns surface, with Paycom perceived as costlier than some competitors. While offering a wider range of features, this may not be necessary for all businesses, leading to potential overpaying for unused functionalities. Overall, Paycom seems to be a powerful and user-friendly option for companies seeking a one-stop HR and payroll solution. However, its complexity and cost warrant careful consideration, especially for smaller businesses or those with simpler needs. Comparing features and pricing with competitors is crucial to ensure Paycom aligns with your specific requirements and budget.

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Paychex incorporates a range of different solutions and is used widely by small, medium and large-sized companies. While around 40% of users were happy with the functionality of the system, the majority expressed dissatisfaction with its tax capabilities, pricing and customer service. Many described it as dishonest and complained especially that they were oversold on its capabilities and that the salespeople used pushy tactics to try and upsell them. Other complaints of the system included making errors, overpaying employees or even miscalculating taxes resulting in serious penalties. Current and former clients greatly disliked the service. The UI was the most positively reviewed element of the platform with around 80% expressing satisfaction with the design and navigation. Around 50% were happy with the pricing structure and a minority of around 30% of users said they had positive experiences with some select customer service members. This disparity in experiences may be in part to the high turnover rate in representatives which is mentioned many times during the reviews. This solution could be appropriate for small and medium-sized businesses. It supports larger enterprises, but buyers should make sure it has the necessary functionality before purchasing.

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Gusto is a well-reviewed payroll solution which many users enjoy for its good design and easy-to-use features. It’s UI and payroll processing abilities in particular make it a popular choice for automating payroll. Many also feel it handles benefits and PTO well. Some say it's an affordable choice given what it does while others note that it’s on the pricey side. The time tracking features aren’t universally loved. Users are split on the integration abilities with around 10% satisfied and around 10% dissatisfied. All in all, it appears to be a good solution for small and medium-sized businesses looking to streamline their payroll. Keep an eye on the price and, as always, demo extensively before buying.

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Get ready to "wage" goodbye to payroll headaches: Wagepoint has been making waves in the payroll software scene, and user reviews from the past year paint a pretty clear picture of what it's all about. Wagepoint seems to hit the sweet spot for businesses of all sizes, but it particularly shines for those who value simplicity and friendly support. Users rave about how easy it is to set up and navigate, even for folks who aren't exactly tech-savvy. Features like employee profile management, time tracking, payroll reports, and direct deposit are all there, making it a one-stop shop for your payroll needs. Plus, their customer support team gets a gold star for being super responsive and helpful. However, no software is perfect, and Wagepoint does have a couple of drawbacks. Some users find the price tag a bit steep compared to other options out there. Additionally, while it does integrate with some accounting software, it might not play nicely with all the tools you're currently using. So, if you've got a complex tech stack, you'll want to double-check compatibility before diving in. What really sets Wagepoint apart is its focus on user-friendliness and top-notch support. It's like having a friendly payroll expert on call whenever you need them. This makes it a great fit for small businesses and startups that might not have a dedicated HR team. If you're looking for a payroll solution that's easy to use, reliable, and comes with a friendly face, Wagepoint is definitely worth checking out. Just remember, the software landscape is constantly evolving, so it's always a good idea to compare the latest offerings before making a decision.

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Fingercheck’s user-friendly interface makes it easier to handle common HR activities. The support team is responsive, and features like labor tracking, the time clock and centralized payroll information are beneficial according to most reviewers. However, it suffers from certain technical glitches and tends to run slow at times. Overall, it’s a good fit for organizations looking for an all-in-one solution.

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